Reviews of FFC Union Station (Gym)

Riley Jackson

The gym is pretty decent. The “ general manager “ Dan was rude and uninviting and didn’t know what he was doing when I came there.

Dave Mordis

Bob Dowdy knows how to run a gym with customer satisfaction. He took control of an issue for me and is a great guy! Also I enjoy the boxing room and the Premier membership that includes a FREE massage every month!

Sonia Martin

I wish that there was an option for less than one star - worst experience ever. First of all, the justification for the enrollment fee is that it is to maintain the gym. If that is the case, why are your membership fees so high? I enrolled in mid-July and was told that I could use my card for payment but that they were moving towards checking debits. I am actually still amazed that I joined with the ridiculous enrollment fees but that is a different story. I was charged $50 today for not providing my checking account number. Please keep in mind that no one ever told me that there was a time limit on providing my checking account. I was told that there was no way of reversing the charge. I was already feeling uneasy about my membership as the people working at the club are a bit snooty. I decided to cancel my membership at this point. I was told, "we do not want to lose you". I said, it is pretty simple, just waive the $50 since there was no notice provided to any type of time limit to provide my checking account information. I was told that this could not be done so I cancelled my membership. This gym is a joke. I only joined out of convenience...I take the Metra to work and wanted a place to swim. It is certainly not worth the unusually high monthly rate nor the enrollment fee, nor the rudeness you experience while at the gym. Stay away.

John Wellehan

I had a similar experience to the ones described by many others at FFC. The customer service was poor, and the billing department behaved unethically. I would not sign up again.

Kevin Ma

Very bad service and the staff just don't help customer at all especially on your membership promotion. They just try to get your money out of our pocket.

Gabriel Acosta

Like many people have stated before me, Bob Dowdy knows how to run a gym with high customer satisfaction. I have been coming to this FFC location for 3 years and every time I go, the staff and management make me feel as if I were family. The equipment at the gym is top notch and well maintained, the layout is spacious and covers all your needs, and the pool is the best out of all the FFC locations. I have been to almost all other FFC locations, with the exception of Gold Coast and Oak Park. Union Station FFC stands, in my opinion, as one of my top three favorites (along with Lincoln Park and West Loop). Job well done Bob!

Yogesh Vedpathak

The equipment are new and well maintained. The group classes are awesome. I like Zumba by Dominicks and Chesel by Antonio.

Jim McAteer

Great staff and Great facility

Damien Jones

The gym itself is decent (aside from absurd rules about dropping bumper plates on a weightlifting platform, while weightlifting...), but they have quite possibly the worst "customer service" I've ever encountered. They will say anything to get you to sign up, then blame any "misunderstandings" on you.

Maxim Shen

High enrollment fee. Certain sales persons are not friendly. Don't go there. You can easily find a better one in downtown. I was with FFC since 2010. I rejoined the FFC union station early 2016, and paid the enrollment fee $275. They told me I will get credit back to my FFC account if I showed up 36 out of first 90 days. I miss calculating for one day. So no refund, no negotiation. Ok, that is my fault. I got it. Then due to my work schedule and previous enrollement joke. I quit from FFC union station. Now, I moved back to Chicago, tried to rejoin again. I tried to talk to Bob. Guess what, Bob, the manager, let one of his sales pass the word to me that I need to pay enrollment fee AGAIN, while he was in the office next door ! I accept the fact. But I don't accept such a cold attitude for a long term member before.

Micheal Macken

Great location, staff are super friendly, men's locker rooms are spotless and they are constantly upgrading. One peeve, the difficulty in getting a simple bottle of water; in other locations you can grab one as you check in and charge it to your account, but here its a performance. They got rid of the vending machines and to get a bottle of water you need to go to the juice bar in the lobby where one extremely sweet but overworked, multitasking lady has to fit in selling you a bottle of water in between making smoothies - most of the time I just give up. Why so difficult ? Especially since the mark-up on water is so much in their interest. The parking arrangement with the Union Station Parking garage seems to have hit a rough patch, endorsed tickets are not accepted by the garage and you have to pay. The garage says its FFC's fault, the FFC people say its the garage - someone needs to walk a mere 100 feet across the street and sort it out. Otherwise I would give the location five stars but they need a couple of easy fixes first.

崔睿

actually their gym is awesome, the equipment is good, but the whole stuff about their membership is stupid, you must be pay the enrollment fee to join the club,their's no way out. I just stay in Chicago for a month. and i have to pay the stupid enrollment fee. thats crazy! you guys should be felxible!

B Johnson

I like this gym for the price. It's basic and has what I need. It's clean, staff is nice and it's much better than the FFC West Loop. Rather than being so much of a social gym where people are in no rush and on cellphones, this gym has an older crowd than the other and commuters. They want to be in and out quickly in general. There's a hot tub in men's washroom, shop selling clothes and other items, massage place, personal trainers, pool etc.. it's got a weird layout and that doesn't bother me. Not sure what their classes are like. you

Tom Klausing

great gym but west loop location has newer equip. good access for commuters and reasonable price for downtown

Andre Walker

Excellent gym. with Friendly Staff. Bob, the manager, is one of the nicest people you could ever meet. I LOVE this gym!

Durrell Blackwell

I would never step foot in any FFC gyms again. Unetheical, dirty, and over priced.

DJ

I lost my wallet in the locker room. After looking back in the locker and around the locker room for a while, I figured it was gone. I stopped by the desk and asked if anyone had found a wallet. She confirmed who I was and made a few calls, and one of the attendants had found it! Thank you to Robert and your attentive staff for finding, securing, and returning the wallet to me!

Leslie Poole

Great place to get a workout in during the workday as it's across the street from my building. A lot of the amenities I don't use, so I wouldn't be willing to pay the monthly fee if it weren't for the convenience of being across the street from my work

Grant Zallis

Love this gym, great trainers, excellent staff, good facilities.

Maritza Chavez

This gym has everything you need. The floor can get a bit crowded during busier times, but I'm going to give a 5 star rating just for the personal training experience alone. I worked with Benjamin during my very first training session. I don't typically workout (LIKE AT ALL, I KNOW NOTHING) but I finally decided to do something about my weight and lifestyle. I typically go to FFC West Loop to see my RDN, Emily Marshall and workout on my own, but I came over to Union Station for a group training class exclusive to Formulife RX members (a membership I highly recommend for beginners with health issues or concerns BTW), and just by chance, the woman who typically runs the class was out of town and the other clients who regularly attend the class were absent, so a class I was joining for the first time turned into a personal training session. Needless to say, I got lucky because Benjamin is an awesome trainer. If I decide to add personal training sessions to my membership in the future, I'll definitely look for Ben.

Ryan Jach

Great gym and very courteous staff. Basketball is competitive and fun. Trainers are top notch and the massage therapists, especially Aaron Gunn, are fantastic. The gym assistants are always very helpful. Would recommend.

Dustin Sholly

Service was decent, rather quick. Space is laid out well. Friendly customer service.

Brad Marik

I dont know what changed but this place is a whole new club . Great experience , staff is incredible. Energy and environment are 100%. Definitely major improvements and great club

petros makris

The best gym in Chicago !!

Joe Lachitavongs

I would like to start off by saying I rarely write reviews. The only reason I am writing this today is to warn potential gym members about the very bad experience I received here. I signed up for a FFC membership in late-January. During the registration process the representative and I agreed on a reduced initiation fee. This was a huge selling point for me since I travel a lot for work so I signed up right then and there. After going over the contract details (annual fees, monthly rates, etc.), I completed the registration process and left the facility very pleased. I was so happy, I even got my girlfriend to sign up that following Monday. By the time February came around, I received my first bill and called the front office to walk through the charges. When I spoke with the General Manager, Bob, I discovered the representative who I signed up with had manipulated the rates by splitting the "reduced" initiation fee into two installment plans. Therefore, I paid the full initiation fee when I signed up and on the third month of my membership. When explaining the situation with Bob, he was unsympathetic since I was past the amount of days I could cancel and receive my refund. All in all, I would not recommend this gym. The front office is dishonest and will do anything to make a sale. Additionally, the General Manager has very poor customer service. I would advise anyone who is looking for a gym to look elsewhere and take my experience into consideration before signing up here.

P Serowka

Really hoping they can create more space for functional movement exercises on main exercise floor, saw very little square footage on main floor devoted to that and static exercise or endless treadmills are antiquated modes of exercise.

Ryan Kowalis

Only open until 3pm on Saturday and Sunday?! I work until 6 both days, really inconvenient. Will be cancelling.

Paris Johnson

The staff at FFC is phenomenal. Desiree in the front office is always extra helpful and attentive. Also kudos to PT James and front desk staff Michael.

Melissa Sanchez

I came here to do Zumba for YSL's event here -- I was really motivated to come here again if I were to want to exercise on a daily basis. Huge space with two floors. And depending on where you are located you can see the Chicago river right out the window. It's full of people exercising -- different sections of equipment use. Staff is extremely friendly and make you feel welcome. It is right in the heart of downtown Chicago so if you work nearby, easy walk to get there. Also you're literally in close contact with 2 train stations - the Union Station and the OTC stations. What more can you ask for?