I have such mixed feelings about this place. I was here a few months ago to try the place out with my friend who is a member.... It was extremely clean. The front desk staff and fitness trainers were amazing! The gym is pretty private, I loved that about it. However, I overheard a few things in the ladies sauna room about the management, specifically Raleigh and Kim. I just brushed it off, despite even my friend saying the same things about them, I just loved the gym. Fast forward, I now see what everyone meant. The front desk staff are still extremely nice, the gym is still nice and clean thanks to them. The trainers are wonderful and I love their classes. However, Raleigh, the membership guy, is very unpleasant. I thought the membership guy would be the complete opposite! I think I have seen him smile once, He walks around with such an attitude. I came in to sign up and I asked the person at the desk to please not pass me on to him because he is so cranky and unpleasant. My friend and I have also heard him talking very harsh to the front desk staff people. As for this Kim Fox person, she is just a nightmare. What I have heard from literally everyone, and experienced myself, is that she is HORRIBLE at her communication. SO many unanswered voicemails, emails, and calls from SO many people. I am NOT the only one who has said something like this. I am so happy I am not locked in with them for a whole year, I would much rather cut my sofa open and eat all of what's inside. The 2 stars are ONLY for the front desk staff and class instructors. And the nice clean, private facility. - Thank you