Reviews of Colorado Athletic Club - Boulder (Gym)

Nell Gable

I usually join during the summer for the pool, but with the declining quality of the equipment, classes and facilities (low quality shampoo/soap, showers broken for months, machines out of order etc.), it’s just not worth the price. Read all contracts carefully for tricky language about extra charges. E.g. I put my membership on hold for 3 months then went to cancel and was told I needed to “activate” my membership and pay for a month before I could cancel. I should have just canceled in the first place!

B Green

The building has gone downhill in recent years. Leaks have not been addressed adequately or timely, nor does this gym show they care about reinvestment. Additionally, I submitted the membership cancellation form 4 months ago but I continue to get charged.

Taylor Hamzy

After I was accepted into medical school in the beginning of January, I asked a front desk representative at the Boulder Colorado Athletic Club to refresh me on the cancellation policy. They said that that all I had to do was "pop in and let them know and that there was a $0 dollar cancellation fee". The CAC representative neglected to mention that I needed to cancel 1 month in advance to avert a 100 dollar charge. During the first week of April, I figured I would let them know of my cancelation 3 weeks in advance as courtesy, only to find out about the 100 dollar fee for the month of May. I was informed by the representative at the front to come back to the club the next day where I could speak with a manager to make my appeal. When I arrived the next day, no one was available, I was told to come back yet another time because the managers were "out of sight". I returned the following day and was able to meet with Chaz (the hospitality manager) who said that "if he could waive the fee he would, but that it would ultimately rest in the hands of Jill" (the general manager). He took my information and was very apologetic and assured me that somebody would be in contact within the day and if not that day, the next day. Additionally, I received a phone call from a lady who was processing my account suspension. I relayed my frustrations to her as well, she too said she would pass my information along to Jill and recommended that I stop by the club. Again I went and again no manager was around...Still no response from Jill... This is extremely frustrating, I've gone to the club per Wellbridge representative instruction about 4 times now to resolve this. Each time in failure. I realize that the one month notification is contractual, however, I consider it non-binding as result of the misinformation relayed to me by the CAC representative. I thought I could trust the word of the CAC front desk representative without having to reference my contract. Apparently that's not the case. I warn you, be very wary of these people. I've internalized many of the faults of this club from the constant black mold scum ring that lines the men's hot tub which only seems to get scrubbed once every couple of months, to the consistent barrage of broken items and lack of towels...THERE IS ALWAYS SOMETHING BROKEN! Whether it be the hot tub, the pool heater, the sauna, the steam room, the washing machine, it really just depends on the day. My time is valuable and it has not been respected in this process whatsoever, time after time again, I've been given misinformation. From the misinformation surrounding the contract, to the several failed attempts tor resolve the issue at the club in person. I've still not heard from Jill. Though, today I received a phone call from Chris, the membership accounting manager. He informed me that they will not budge on this 100 dollar fee despite the misinformation delegated to me by their employee. I find this completely unacceptable from the "premier athletic club" in Boulder. You'd be better off going to 24/fitness just down the road, or to the Colorado Athletic Club Flatirons which isn't falling apart....I've also never heard from Jill. Very impressive. For 100 dollars/month, I would not recommend it. Their leadership team is incapable of taking accountability for the misinformation delegated by their employees. Furthermore, their leadership team is scattered, unresponsive, and clearly in disarray. Do yourself a favor, don't join CAC Boulder when you could pay half the cost of membership for 24hr/fitness or go somewhere where you will be respected.

Maryann Hartigan

looks nice at first glance; way too small for the membership numbers and can't get the locker rooms cleaned frequently even when asked, particularly the pool- side locker rooms and showers - sometimes filthy!! and never any soap in showers poolside...... good workout equipment....... too bad there isn't another choice in Boulder that's somewhat upscale! waiting for them to expand and clean

BYP BYP

To the person who complained that there is only 90 min parking and a broken elevator- I think you have the wrong club?! The parking is FREE and UNLIMITED There are no elevators in this club- it is on the ground level!

Becca Raccone

Joined, eventually cancelled, and after their "cancellation" period was over they continued for months trying to get more money from me. Even threatened to send me to collections. In the end, had to file a BBB complaint to get them to stop. Horrible service from a decaying gym. Avoid. Join instead, either the Boulder or Longmont Rec center. The one in Longmont is really nice and a 1/3rd of the cost.

SEAN MORRISON

Club dues outweigh the value. Limited machine selection. Small stretching area. Wellbridge Corporate is the definition of terrible

bob shoulders

Having been around health clubs for many years, I am amazed at the low google rating. There are some pretty lame one star ratings such as elevators not working (there are none) and missing running shoes left out in the locker room is somehow CAC's fault...really?? The reality of the situation is this is an extremely nice, well managed club. I am presuming the anonymous 1-2 star slams must be from trolls. Last night, while checking in, I was fumbling around for my CAC card and apparently dropped $20 on the ground. The front desk staff discovered the fumble, figured out who lost the money, hunted me down in the locker room and returned my cash. It would have been easy to pocket the $ or ignore the issue which indicates good hiring, great training and a member first culture. No one is perfect, but the 1-2 star folks are way off.

Kara Jostes

This gym is worth the fees. I decided to sign with CAC because of their policies surrounding their childcare facilities. Before being a member I met with Elle and Mary to discuss their polices regarding saftey and sexual abuse prevention. The polices in place are great and allows me to get in a workout and mommy relaxation time without worry. Thanks for your communication and clean facility CAC, I appreciate you.

Tom Abramoff

I only go here because it's the closest to my home, but it's old, dirty, and too expensive. If you have another option I'd recommend exploring that.

Phoebe Kelley

The gym is pretty nice while I was going. I cancelled my membership in July 2015 and they continued to bill me for over a year. Now they refuse to refund these unapproved payments which total over $800. I have filed a formal complaint with the BBB of Boulder/Denver. If anyone else has had a similar experience, please contact me, I am willing to go to the media based on all the one-star reviews with similar billing issues.

Michael Manning

I have been a member since January of this year, not that any of management would know that. The customer service company wide is poor to say the least. Tray Moore, the GM, has not once introduced himself to us even after I held the ladder for him while he changed a florescent lamp. While the facilities are upkept the personal touch is lacking. DO NOT SIGN UP FOR PERSONAL TRAINING! We signed a 6 month contract for sub-par training with a trainer I will choose not to name. The lack of results and professionalism resulted in our opting out of the final month of training sessions. When I presented my concerns to Travis Jones, the Manager of the Trainers, he was unresponsive, saying that he didn't recieve my messages. When resent them, his response was, "I was on vacation". There was no futher follow up nor documentation. So when push came to shove and I spoke with Wellbridge account services, I received the same treatment. While I spent much time explaining our frustration with Asia Hickman who assured me that her supervisor would respond with some form of communication, Fred Schweda never responed. Unacceptable! In summary, if you don't value customer service and don't require a personal trainer, then maybe Boulder CAC could still be a fit for you. If anyone in management would take the time to even discuss our experiences I might feel differently. Until then I remain disappointed and unsatisfied.

Conrad Corbella Bagot

One of their members lost a bag and sandles. I found it, so I decided to call them. They refused to do anything about it. It seems they really don't care at all about their members. Update: Called them as their answer suggested. The so-called "general manager" was rude and claimed the bag had been properly handled and was in their "lost and found". She clearly didn't know what she was talking about. To whoever lost the bag, you can find it @ the Boulder Police Department.

Lee Salminen

I have tried since August (it is now October) to cancel my CAC membership. I left several voice messages and emails with CAC-Boulder and their parent company Wellbridge. I never heard back from any of them. They continue to charge my card.

Lauren Butler

I just joined this club about a month ago, and I'll say that for the price of membership there are a lot of cons about this gym. First of all, the hours kind of suck - they're only open until 8:00pm on weekends and until 9:00pm on Fridays. It took them a month to get me my permanent membership card because their printer was broken. And speaking of broken things - way too many of their machines don't work right for the $80/month (or more depending on how old you are, which is a weird reason to jack up prices in my opinion) membership price. Almost every single bike in their spin room doesn't have a working computer - and it's been that way since before I joined, despite their many unfulfilled promises that they're "working on it." Plus, I've come across other machines throughout the gym that don't work properly either. They offer a lot of great classes, but most of them are only during the weekdays and are right in the middle of the day, which might be great for all you stay at home housewives, but not very conducive to normal people with work schedules. The front desk staff know nothing about their class schedule or in which rooms any of their classes are being held. Plus it takes a long time to check in at the front at times. They promise you 2 free personal training sessions when you sign up, but then they don't actually get in touch with you about scheduling those. And if you ask the front desk about it, no one knows anything. Their iPhone app kind of sucks too. First, it's just a schedule of their classes, no other info. Second, there's no way to view all their classes at once, you have to narrow it down by the type of class. And there are no descriptions about what the classes are. On the plus side, they have a lot of machines - you never have to wait. The locker rooms are nice, with sauna and steam room. They provide as many towels (big and small) as you need - they're there for the taking in the locker rooms. The showers come equipped with soap, shampoo, and conditioner. The locker rooms are stocked with body lotion, mouthwash, hair dryers, curling irons, etc. Lockers are free. They have a nice cafe with lots of food and drink options. There are sanitizing wipes located throughout the gym to wipe down machines with. And there are filtered water fountains where you can refill your water bottles. I haven't yet decided if it's worth the pricey membership, but I thought this was important info that people should know if they're considering joining.

Kaleidoscope LLC

Wonderful facility‼️Joined our friends.

Mark McKelvy

Great club. Nice, clean facilities, great amenities, great equipment, and great instructors. Some specific likes: (1) Yoga with Matt Champoux. Best yoga classes I have been to. Great focus on alignment and proper technique. He won't let you just mindlessly move through vinyasas -- he'll make sure you get it right and give you the reasons as to why it's right. (2) Massages with Katayoun. She is very attentive and really knows how to work through problem areas like shoulders, neck, etc. by manipulating the soft tissue while moving the joints through specific ranges of motion. Reasonably priced as well (believe it was $65 + tip). (3) Bumper plates in the weight area. Not many commercial gyms have this. Great if you want to get some power cleans in. (4) Year round outdoor saltwater pool and jacuzzi. Don't think this available anywhere else in the Denver / Boulder metro area. (5) Pricing. $161 for me and my wife, or roughly $80 a person. Not bad. Sign up and cancellation (we're moving) was a breeze too. Worked with Cody.

Donald McCleary

I have been going to CAC Boulder for over 5 years and have used other CAC facilities for over 10. It was great when I started, but has slowly been going downhill. There are way to many "out of order" signs at the facility that seem to be there for months. Hopefully they will be able to get some investment and bring the place up, but I had to cancel my membership today after getting tired of seeing the state of disrepair the facility is in that is only progressively getting worse - although they did have new shower curtains today.

Scott Ehlers

What's not to like? It's never so crowded that you are waiting for equipment, like every other gym in Boulder. The trainers are aces. The facilities are always being upgraded. I honestly can't complain one bit, it's the nicest club/gym to which I've been a member. Opens early, even on the weekends! It's the best gym in Boulder by far.

Alesya Sklyarova

Awesome club

Heather Collins

Last summer I visited CAC for the first time and decided to sign a 3 month membership to try it out. The main appeal to me was their chlorine-free pool. I also started enjoying their yoga lessons and other offerings. Unfortunately a month and a half in to my membership, I got really sick and went to the hospital. I was diagnosed with a stomach hernia and my doctor said I had to stop all activities, including swimming and especially any type of exercise at the gym. I informed CAC of this, and they said they could work something out with me to cancel early since it was a medically warranted request. They asked for a letter from my doctor. Since my doctor referred me to a chiropractor for further treatment and manual manipulation of my stomach hernia (in hopes to avoid surgery), I decided to ask my chiropractor for the letter because he could better describe my needs. CAC received the letter and informed me that the letter was "not from a real doctor." They declined to let me cancel early and receive a refund. I emailed the manager Jill Shusterman to voice my concern and speak about it further but she would not return my emails or phone calls. I am extremely disappointed regarding how very little they cared about me given my medical emergency, and how poor their customer service is. Bottom line is they care about the $$$ and not about you as a person.

J Clarke

Love the gym but don't get the smoothies.$12 for a shake with protein? Sod off!!!!

Nicholas Antonellis

Beautiful club but some of the employees are not kind.

Kathy Sherman

I've belonged since '82 (go ahead, do the math:). Yes things have changed. Yes, it is no longer privately owned. The positives are many- the new facilities at Flatirons are fabulous, the instructors mostly have remained . . . there is nothing better in our area.

tankrizzo1

Very professional atmosphere

Nisha Desai

Extremely poor customer service. And some instructors and customer service people have also made racist comments. Unfortunately I like and only go there for the swimming pool and use the gym and do my best to stay away from them as much as possible.

Lisa Blanchard

Besides the mountains, this club is the main reason I love living here. The views of the Flat Irons on my drive in to the club never fail to put me in a good mood but this club makes me swoon. It's posh and swanky... my kind of place. It's not the cheapest but I don't care. You get what you pay for. I take swim fitness classes here and I love them. The locker room (women's) is always clean and has fresh flowers! I don't even mind showering here.....once I got used to the fact that everyone struts around naked. It took me aback at first, I'll admit, but now I don't even mind when I'm sitting in the hot tub having a conversation with someone buck naked. I, of course, still wear a suit but no one judges me for that either. :) I take classes at both the inside and outside pool and I enjoy both. The pools are well maintained. And parking for this club is a breeze with many spots in the parking garages on both sides. And for Boulder, that's quite a coup. There are a ton of different kinds of classes, most of which are free with membership. There are a couple of things that have an additional cost but not too many. Could the people working there be a bit more friendly? Yep. But to be honest, I don't deal with them all that much. They swipe my card and that's it. It's Boulder after all; not always the friendliest town. I do think they could be a little speedier to get things fixed when they break down but maybe that's out of their control. I don't know. My one and only real complaint is how heavy handed they are with trying to sell their personal training services. I was offered two free sessions when I first joined but then after my first session, I purchased the full package of 25 sessions (to the tune of $1200!). I assumed that I would have 26 sessions since I didn't do my other free one but nope. At the end of the 25 sessions, my trainer, all of sudden, just couldn't find a spot for me in his schedule anymore. Ugh, I hate when you are promised something but then it just becomes a hassle to get it. Anyway, all that said, the trainer did help me lose some weight. He made me pay him extra (!!!) for an eating plan, but I use it to this day. He didn't really take into account what I LIKE to do for fitness so his weight training has gone by the wayside....mainly because I just don't like lifting weights. All in all, though, personal training aside, it's a great club and I'm happy to be a member.

Naomi Bendiner Woldemar

I was wary based on reviews but my experience has been good. Staff is friendly and equipment is fine and plentiful. I can almost always get on any machine without waiting and spa facilities are great. Sanitation could be better and clean-wipes more available and used. Also it's not easy to join certain classes as they are mostly already full. Free coffee before 10am is fantastic & there's a new general manager so hopefully the issues other's noted will be addressed.

Gary Romeo

My daughter joined this club. Apparently the amenities are nice. It seems quite expensive however. My advice would to be wary of the agreement that they expect you to sign. She signed a 12 month agreement. After the 12month period they will continue to charge you for the club unless you submit a form in writing requesting termination. Also they don't notify you at all prior to doing so. If you dispute the additional charges they will turn you over to collections. After 12 months it is quite understandable with all the other bills you have to forget this clause. Quite a scam!

Blair Listino

Terrible Terrible Terrible. They rob you blind. If you travel for work this is a terrible option. They tell you - you can use LOA but it doesn't really work that well and you can's use the gym when you are in town. Also be prepared to pay $$$$ when you cancel your membership.

Nina Nguyen

I am a member from years ago and decided to visit and sign back up again to take some Pilates classes. Last Saturday I got to the club a little after 9 am to get sign back on and planned to attend the 10 am Pilates Class. We did not finish my registration by 10 am so I asked if I could take the 10 am Pilates and come back to finish up everything. The office staff told me it was fine to take the class and come back to finish up everything. I was at the Pilates studio 5 minutes before 10 am and the Pilates instructor, Jodi showed up 5 minutes after 10 to teach her 10am class. Jodi asked if I registered for the class so I explained to her I was in the middle of re-enrolling and buying the Group fitness package for my Pilates class but didn't want to be late. Jodi asked me leave the class to finish up purchasing for my Group Class package first. I explained to Jodi I was a member, re-enrolling and the club is having a promotion of $200 club credit which I am putting toward my Pilates sessions. None of that seems to matter and Jodi insisted that I leave the class. Even though, her class was not full and only has two other members at the time. She did not have the courtesy to let me finish up her class and walk me to the front desk to make sure I would be paying for her service. It really infuriating that I was treated so poorly. It's just a fitness class, did not need to embarrass a customer like I would not be paying for my service. I would never take Jodi's class again and management needs to know that no one deserves to be treated that way in their facility. And tell your instructor to be on time for their class.

Brandon Fields

I don't know if the company is just horrible and treats their employees very very badly or if the employees are extremely rude and unhelpful unbeknownst to the company, but my guess is a lovely mix of both. Do not support this company.

Korben Knudson

This gym isn't worth the cost of the membership.

luci roessner

I have been a member since the club opened and have never posted a review before. Recently, I feel like the club has become unfriendly. I have heard many members publicly berated for showing up for yoga classess a few minutes late. For example, the instructor said to a lady who arrived 2 minutes late, "I just want you to know that my pet peeve is people showing up for class late. It really irritates me." He said this in front of 40 people. I thought that going to your athletic club and attending a yoga class should be an easy part of your day. Just one example of many. Plus, the spin classes have really poor lighting. It is bright fluorescent over head lighting. Nothing like working all day long under bright lights and then spending another hour with the light glaring down at you. All other clubs in town have managed to get some fun lighting except for CAC. Membership is really perky, friendly, until you sign the doted line and then you never see them again. Ever. Has never developed a warm friendly feeling about the club. The members don't know each other. Minimal socializing. Have belonged to both Rallysport and BCC and the feeling at those clubs was much different. Thinking about some changes.

Kevin Cohen

I joined the club 9 years ago when it opened. Since then, the property has done nothing but grow old, tired and dirty. This, despite them raising your rates annually. And when I went to cancel my membership, they told me because I had given them 25 days notice instead of 30 days notice, that I would be required to stay on for another 30 days (this, despite the fact that I had probably paid the club somewhere in the neighborhood of $20K in the time I had been there). Join the City of Boulder recreation centers. A fraction of the price and arguably just as nice facilities.

Amanda O'Connor

Cancelled membership in May, still getting charged in August, no one calling me back. Too small for number of members.

Sean Donnelly

Staff is good, but it's driven by a corporate entity which is only interested in profits. Your money's better spent at a rec center.

Margaret Ruskiewicz

A year ago, I rated this place 3 stars since things kept breaking and took forever to fix. I came back and love the place. The pool has an open schedule for lap swimmers, it's also saline which doesn't hurt your eyes (neither does the eye candy!) or make your skin rashy like chlorine, the hot yoga is working, and the steam room and sauna make me feel pampered. The place is clean and the staff are friendly. You'll also recognize steady local Boulderites, a comfort in a transient town.

Megan Kram

I love this gym! Not sure what else I could possibly want - great classes (including great yoga classes too), plenty of machines, good "feel" (comfortable and aesthetically pleasing, not like a warehouse), sauna/hot tub/steam room, indoor and outdoor pools, friendly staff...I'm in gym heaven!

Trevor Tucker

I simply can’t workout here. I can’t stand how people walk around barefoot and in swimsuits in the workout area. I understand there is a pool and there are competitive swimmers, but seriously, I don’t want to see your nasty bare feet when I’m trying to workout. And guys, in the lockerroom, would it really kill you to cover-up with a towel? I’ve never belonged to a gym where people literally use the restroom completely buck naked. So weird. Learn some courtesy people!

Raza Akhtar

Great facilities, staff and location. If you add to or change your account in anyway the fees are reset to current maximum. So don't count on fees based on duration of membership

Scott Wightman

Overpriced, overrated. There's a reason their review scores are so low.

Tim R.

I used to like this club a lot, but the facility is rapidly aging due to poor design decisions and a lack of reinvestment. For example, the lockers are starting to fall apart, the wet area tiles are slippery 24x24s instead of having enough grout lines for your feet to grip, etc. The basic problem is not the local staff--Jill and her team are great--but it is an indifferent corporate parent that doesn't reinvest their profits locally. Edited: I got tired of paying premium prices for less than premium facilities and left it behind. Too many yearly price increases and too few dollars reinvested into the facility. There are better kept clubs in Boulder.

Richard Fields

So the membership is like $90-ish a month. I don't mind paying that if it is worth it. Off the bat it seams like it is definitely worth it. They provide a lot of perks for that price; free towel service, shaving cream, mouth wash, ironing boards, natural creams, natural shampoo and conditioner. The pool has saline instead of chorine for sanitization which is easier on the eyes. the main reason I joined was for hot yoga and whirlpool to heal from my hard workouts. Not till after a month I started realizing it was not so great. The whirlpool was broken for a whole month. 1 of the 2 elevators has been broken for 3 months and even 1 day neither of them worked. The rush hour time is so over crowded I have to wait for my shower and locker time, usually around 8 am and 5 pm. And most recently the yoga thermostat was broken(no more hot yoga). Additionally, they only provide you with a 90 minute parking pass. I am use to working out 2-3 hr but, I have to limit my workout if not I would get charged an additional $10-$20 more. It is nice if they where to maintain their equipment to top notch. Additionally, I believe they over sold their spots. I was having a conversation with a long term client that was considering ending his account because it gets so packed recently . "It is ridiculous" as he said. The advice I would give is that if you sign up, ONLY do a month to month contract. Experience it for yourself. I decided to do a 1 year contract and regret it now.

Mike Olson

I've been a member for 2 years and have loved everything about the club. It's never too busy, the classes are fantastic, and the locker rooms are clean. No issues with broken equipment. The front desk staff are always polite and accomodating. The trainers are also always walking around and willing to help expand your knowledge of fitness. One trainer even bought me a beer after a workout. I have no complaints.

Jennifer Simms

On Thursday, November 14th, I accidentally left my hot pink Saucony running shoes and workout outfit (black Skirtsports skirt, Title 9 sports bra, green Beetle socks, and blue Chicago Marathon shirt) under a bench in the women's locker room. When I realized my mistake and returned to the club for the items, they were gone. I have checked with the front desk and lost and found bins several times and they have not been turned in. If you happen to know what happened to my gear or, even better, if you can help return it, please contact the front desk and they will contact me. I would so appreciate getting my stuff back and promise to change my rating from one star to five if it is returned.

Gil Stubbs

Sounds scammy

Aafke Eggens

Horrific customer service and extremely rude / disrespectful staff.

--

30 dollars for a day quest pass?????? My gym membership back home is 36 dollars a month!! This is beyond crazy. There are so many work out classes offered here for under 15 dollars... there is no reason it should be 30 dollars to go work out for 1 hour.

Rebecca Harris

Way too crowded for the space. Had to show up 15 minutes before a class started to get a spot. When I preregistered for pilates -which was required- the instructor allowed people who did not register to attend as well. I ended up on a mat on the floor instead of on the machines. Last but not least, when I tried to use the family locker room when my kids had swim lessons in the indoor pool I could never get a locker or a dressing stall. Turns out staff members were using the "family" locker room while they swam instead of the regular ones.

Anonymous Possum

Just awful!!!! Please, please don't let them trick you into signing up here. I was cajoled and convinced by one of the representatives to sign up, even though I told her I was moving away in just one month, and the shortest amount of time you can sign up for is 3 months. She said it was no problem; that we could do a leave of absence form and that I wouldn't be charged at all until I moved back to Boulder and reinstated my membership. She also said they were having a special where you would get a $100 membership credit (to use toward a massage, etc) if you signed up at the beginning of the year. Well, that was completely untrue. When I told them that this was what I was promised as part of signing up, they were just like "Oh, well, sorry." I was flabbergasted that I was made to pay for the mistake of an employee. Furthermore, it was untrue that I wouldn't have to pay during my leave of absence -- they have continued charging me, and when I called to cancel my account, they said they wouldn't cancel it unless I paid all of the accrued fees. I ended up having to cancel my credit card so that they couldn't keep charging me. What absolute vultures. In terms of the gym itself, it's not great. I was quickly disappointed by the sub-par yoga, and the fluorescent lights (that are everywhere, including the locker rooms) gave me migraines. Although they boast about having saltwater aquatics, the indoor and outdoor hot tubs reek of chlorine, and people go back and forth between the pools and hot tubs, which means the pools end up having chlorine in them anyways. Overall, this place was a complete waste of money, and I hope this review may give you pause before even considering joining! I so wish I had read some of these reviews before making such a colossal error.

Mario Zulian

loved the ambience, the friendly staff and the quality workout equipement

Darryl Lepik

Been a member since the day the doors opened so I guess I'm as qualified as anyone to review... The Good. Some nice high end club touches in the dressing room. Good up to date classes and equipment. Outdoor pool esp. in the summer is key especially if you have kids... The Not so Good. Gym should be a bit bigger as the floor gets crowded during busy times. The price. Family membership seems to keep going up (though I'm locked in to my original rate). The turnover rate in childcare and at the front desk is incredibly high. Feel like you barely see the same people for more than two or three months at a time. My Take. If I was signing up today at the more expensive rate I might choose a different option. Boulder Rec Center, YMCA, etc. But it depends on what you want. I need treadmills and weights and I can get that almost anywhere. I will say that the childcare has been excellent from Day 1 (named "Blast") and being able to drop your two young daughters off and not worry for two hours is a huge bonus. But my oldest (8 years old) is outgrowing Blast (8 to 9 years of age seems to be roughly the magic #) and come labor day that might be the tipping point in us choosing a different (read: less expensive, option)

Liz Garfield

Management doesn't seem to care; it's almost impossible to get a call back. I've been waiting two weeks now for a call from the aquatics manager. Water fitness has been pushed around and cut back and moved to bad times at the whim of either the master swimmers training for their triathlons on Saturdays or the kids whose parents pay for swim lessons in the evening. If you have a flexible work schedule or don't work at all, you'll find classes that work. But if you're older or work traditional hours or just want a tough, aerobic, core-building, muscle-toning water fitness class available after 5, forget it. You don't fit their ideal profile.

David Sanchez Dixon

I been going to CAC for a year already and i love it !!!

Lynette Benton

Love the saline swimming pools but they have a lot of mechanical trouble with them. They are closed far too often

Laurie Branch

I am changing my original 1 star rating to 5. The management has now addressed the issue of heating the hot yoga room and providing great options for group fitness, yoga, pilates, and dance. My favorite class is La Blast which is taught by the enthusiastic, well-loved Lexi! If you can't find a class that fits into your schedule, you are clearly not trying! I am a member due to the many offerings it has.

JoAnn Holloway

I've been a member of CAC Boulder since October, 2012. It is not cheap. They have raised the monthly fee each year, just in time for the anniversary of my membership. For prospective members, know that my monthly fee as of November will be $115 for an individual membership. Yes. That much. I am a member primarily for the classes, which have a decent distribution over the week for Pilates and yoga. You do pay an additional fee for reformer classes. The Pilates instructors seem to be under some pressure to increase attendance of the equipment classes. I've had three different instructors abruptly leave after 3-4 months when their reformer classes didn't fill up. This gives the impression that the managing corporation, WellBridge, is putting more emphasis on revenue generating equipment classes than maintaining a quality rotation of instructors. With the current pattern of membership cost increase (~10% in two years), I am reevaluating my membership. On the plus side, cancellation seems straight-forward. There is a form to fill out and a one calendar month notice. Take a hard look at your alternatives before joining. YMCA, RallySport, Mountain's Edge, Boulder Recreation Center, or others may all be viable alternatives, depending on how you use the gym. One Boulder Fitness has dropped most of its classes as of Fall 2014, and Flatiron Athletic Club, which is under the same management, seems to have done away with most of its yoga and Pilates classes (and instructors). Choose wisely.

Juan Van der Dys

Not very clear on membership fees and agreements. Too many naked people in the hottub. Some guy massaging his thing in the shower. Not a family oriented place.

Jacob Leon Wilson

Love the CAC so much cleaner than 24 and other gyms I've been to. Love the fact that it's never too busy and everyone their is incredibly friendly and helpful.

Joshua Ondatje

Rates raised every year we were members. Pool heater was out every August and it took about a month to get it fixed EVERY year. Every time we took my daughter to the CAC for her swim lessons through the CAC, the hospitality manager tried to charge her for a full membership...she is seven years old and we paid for her swim lessons through CAC ahead of time and there was no rule that she had to be a member to take lessons. This little discussion with the hosp manager occurred every Saturday for about a year or two and took about 10 minutes...it was annoying to say the least and a HUGE turn off. Personal training team was warm and friendly though (A+ service and care for them)!

Bart Balis

I have been a member since they opened. The staff is friendly and the facilities are clean. My criticism concerns the maintenance of the equipment, especially the cardio and weight machines. It seems that the priority for repairs is way too low with some repairs taking months if at all. The business model emphasizes sales not customer service. I wish it was otherwise since I am otherwise satisfied.

Louise Shepherd

I've lived in many cities and belonged to several high-end gyms (like Equinox in NYC) and I have to say, this place is THE WORST. The equipment is always broken--is it really that hard to keep treadmills working? They closed the pool for 2 weeks for repairs in SEPTEMBER when tons of us were getting ready for fall triathlons. The shower stalls are slimy and full of hair (ugh!). Why am I still a member? I really like my personal trainer (tho' that doesn't app;y to all of them, there are some really obnoxious "look at me" types there) and the location is so close to work. And I'm afraid they'll screw me if I try to cancel, like they've apparently done with other reviewers here.

Zed Fifth

Very Good, Clean and all inclusive. From Wine bar to indoor/outdoor heated swimming pools and hot tubs this place is great.

Thomas Hill

I've been a member at CAC Boulder for a little over six months now, and I have been very impressed with the experience. I set out to work on strength training and add some muscle mass. After working with a personal trainer and taking some classes, I am very pleased with the results. I find the culture at CAC to be inviting and positive. The staff are friendly and courteous, the instructors are top-notch professionals, and the facilities are always clean and inviting. It's a very family-friendly community, and people in all stages of achieving their fitness goals are always around. CAC is a great place to work out, get healthy, and supplement an active lifestyle!

Kathy Haven

What a rip-off, and horrible customer service. First of all, at the monthly rate they charge - its obnoxious to charge add'l for certain classes (pilates, ski conditioning, etc). Secondly, HORRENDOUS way to treat people. I placed my membership on hold this summer. Then when my PT told me my rehab would be much longer than I originally expected, I terminated my membership. Now they are trying to backcharge me a month in membership fees. I'm now using the Peloton App to workout for less than $20 a month - I Highly recommend this!!!!!!!!!

shelley pierce

This is a great family gym with good classes and awesome facilities including a salt water pool and saunas. It is however pricey.

Jimmy Martin

It’s ok. Lots of towels for free. Can be very crowded many parts of the day. Classes cost extra. The mens locker room is usually very crowded and littered with used towels, apparently the clients are used to servants. Weights and machines are very nice. I decided to quit as it’s too expensive.

Lyn-Holly Knight

There is something for everyone at this gym! I love it!

Jarrod Guaderrama

This place will STEAL your money after bringing on four additional customers and being a member there, they kept making mistakes in regards to my account charging me unnecessary late fees and falsely advertised rates, they do have an incredible staff, especially there trainers very helpful and nice people, but they neglect keeping there equipment working properly and constantly sneak in extra charges where they can.

David Rinck

I don't normally rate gyms, but feel that I need to counterbalance the one star reviews. The saline swimming pools are very clean and always well-heated.. On a cold winter day, where else in Boulder would you want to be? The instructors are very knowledgeable and there are a wide variety of good classes.

Judith Olson

This place looks great, but is terribly managed. When trying to add me to my fiance's account there, the staff had no clue what they were doing. We were quoted a variety of prices before being told they'd have to call us to clarify later. The actual price wound up being more than double the prices mentioned when I stopped by in person. When my fiance tried to leave the gym a few weeks later, they continually failed to handle his account properly. He canceled the account, but someone there lost paperwork or something, because he continued to be billed. After multiple calls and emails, which they seemed to be dodging, Colorado Athletic Club's only real contact with us has been to threaten sending his account to collections. This is ridiculous. Their lack of ability to manage their own account system is laughable, and they then handled the entire issue horribly. Seriously, this place is terribly run. There are so many better gyms in town that happen to charge less. Go to them instead.

Sheila L

Good facility however they always charge your card beyond your contract. BEWARE canceling with them, they will try and CHARGE you again and again. Funny how signing up is such a breeze yet they can never get a cancellation right. This is the 2nd time and based on reviews- this seems to be strategy of theirs. Perhaps a file to the BBB would be in order with them by someone b/c this is really poor business. I know you've got to sometimes do the cancellation forms ahead but even then they still charge your card and you have to jump hoops and make calls to get it cleared with them. It's a really sneaky and lame way of doing business with their customers. They love charging your card and you need to watch them. Other reviews reflect similar feedback so I'm wondering when they will learn, if they care. It's unfortunate that they have the best facility in town and I look forward to a little competition to wake them up a little. **** EDIT**** They charged my card AGAIN...AFTER "resolving" and refunding the other charge that shouldn't have been there. What a crock this place is.

Anya Yurenya

I have never wrote a bad review before, but my experience at CAC is worthy of one. Horrible customer service, no wonder all the latest reviews are 1 star. Make sure you understand their cancellation policy, all they care about is your $. Make sure you cancel your account in person with the manager present and sign the paperwork. This place is horribly managed. My partner and I gave them verbal cancellation notice and sent them an email when we were going out of town for a few month, which they supposedly "lost". We said we don't need to cancel our membership, just put it on hold. Found out they didn't handle it properly when I got a call from collections 2 month later. Dear CAC management, you could have had 2 long term customers, but you decided to handle it the way you did. I hope that $20 you probably got from collections is worth it for you. Plenty of great gyms and yoga studios in Boulder, CAC is not one of them.

Katie M

Absolutely terrible, don’t waste your money. They don’t care about you or your experience. It is run down and crowded. They will also jerk you around when you quit the club and Make you regret ever giving them $1.

Joseph Poisson

The gym community is amazing, and the employees are very well trained. The customer service is really good. And very welcoming to different types and levels of athletes.

Trevor Doner

"TOO LONG; DIDN'T READ" VERSION: CANCELLING YOUR MEMBERSHIP IS A NIGHTMARE. First, their facilities are nice and if you're the kind of person that will pay extra to be catered to and smiled at constantly then this is the place for you. However, I am preparing to take legal action against the company for failing to properly cancel my account and continuing to bill me. I initially joined through a promotion involving a discounted rate provided through an agreement made between the gym and my employer. I was miss-quoted how much membership would be after the promotional period, but it wasn't a significant difference and decided to stay with the gym. However, during the summer of 2015 I used the gym less frequently but stayed on because my fiance wanted to use it. We went in, were quoted a price ~$70 for the both of us, happily signed some paperwork, were told have a nice day, were chased out the door with "oh wait we forgot this paperwork as well", signed it, and left satisfied. Later I was notified that a mistake was made and that the bill for both of us would be around ~$110. I found that ridiculous, called their customer service number, and asked for the originally promised ~$70 rate. They declined, which I then promptly asked to cancel the account. The customer service rep said that was fine, apologized for the inconvenience, and I went on my way satisfied once again. Later in fall, I received a bill, informing me that my membership had not only been renewed for another three month period without my knowledge, but was accruing late fees. The gym's in-person staff couldn't help me in the matter, and the customer service representative informed me that they could not cancel accounts over the phone, in direct contradiction to what they told me. After going back and forth for months now I have encountered everything from short/blunt/apathetic responses to upper management from being out-right avoided and ignored when trying to speak with them about the matter. If you ever plan on cancelling your membership, I would recommend never using this gym.

Jane Hilley

Boo they raised my rates again! It's $3 every 6 months (only $2 this time), but after 10+ years I'm $60 more than when I started. Whatever happened to rewarding customer loyalty. I love those companies that do pricing for life like the DBC. I keep wondering what will be the final point when I say no more to the price increases. CAC please think long and hard before you raise our rates again. I'm tired of it.

Bowen Wright

it's weird but it has a x box

Valerie Stillman

I have been a member at CAC for 4 years and specifically chose to pay the higher month-to-month rate because I could never fully commit to a year membership. Upon realizing that I now need to cancel my membership I am told that they will still collect next month's dues!?! What was the point of paying month-to-month if I can't cancel "at any time"?!?!? What a joke. And a rip off. Spend your money elsewhere. Seriously. Very disappointing.