5 stars go out to the course, beautiful landscape, and maintenance staff; but the 0 star service rating is what brings this rating down to 2 stars. In detail, here is a past experience that I can only hope is remedied by a change in management or was a misfortunate experience with seasonal staff.
I called on a weekday morning to see if I could squeeze 9 holes in en route to Lincoln from Omaha. I advised I would be a single, knowing that in busy periods of time, it's typical a course will try to group a single with a group of people. I was given 1 option for a timeframe so I could be grouped with a pair of golfers going off, mind you that it was only 30 minutes away and so I replied that I would not be able to make that time. I asked if I could get on a bit after that (10 AM on a weekday mind you) and was told that typically they don't allow single's to play. I asked if they were busy, trying to understand the logical reason why this was becoming so difficult to book a time to pay good money to play their course, and he responded with no. I then said, and I quote "Okay, well I mean if you don't want my business I guess I can find somewhere else to play..." and in that moment I got an "Ok." then click and our phone conversation was over.
I completely understand the policy of discouraging single players in times of busy groupings, an outing, or heck even during a somewhat slow weekend since usually groups are routinely playing and a single player can affect the dynamics of pace of play. That being said, during a weekday morning with hardly any traffic it would seem there should be some flexibility in the policy. Heck, to be told, "it's simply our policy sir" would have been better than being hung up on. This is frustrating because most people are dropping at least $100 every time they go to play this course between green and cart fees and then food and beverages. I'd like to think the average golfer in Eastern Nebraska visits a course like this at least twice annually, and you'd think for the money commitment they'd treat their customers in a more appreciative manner.
For the sake of this course's future, I sincerely hope something changes with the way you train your employees to provide customer service. I will say, you don't seem to be alone in this elitism type vibe that is put off by many golf courses when you walk into the pro shop. Not sure what's so complex about smiling, asking a customer how their day is going, and bringing some life and energy to the table when a customer or group of customers enters to pay for a round of golf...heck, we are the one's who are paying your bills at the end of the day after all. The local courses with the most vibrant employees will be the courses that continue to get my business.