*** Based on the expected response from the course Manager Richard Cardoza I must add that for you to say what we are explaining is not true is very insulting! Especially given the fact that you were not even present when it occurred! Your course Leadership needs to take ownership of this unfortunate incident and apologize to all of us!
We had a golf tournament there yesterday, we have the same tournament twice a year at many different courses and they are always very accommodating and appreciative of all the business they are getting, until yesterday at Traditions at Wallingford. As everyone walked up to check in they asked us all what was in our bags and told us we were not allowed to bring our own alcohol out, that was ok but not usually something we have been greeted with. During the course of our game the beverage cart came around a total of 1 time, so then they wonder why people want to bring their own out…. When we finished hole 18 there was a tie between 2 teams, we decided it would be a good idea to play hole 1 over as a tie breaker, as long as it was open. One of our carts drove to the club house and told the starter the situation and he said fine. So we played hole 1 over with no one waiting behind us and ended the hole still in a tie, we then decided to play hole 2 and if we were tie after that we would have a putt off and not go any further. Within 30 seconds of us getting to the tee one of the workers rode up and was infuriated yelling we need to get off the course right now!! He said the owner was very mad!! We explained the situation, even offered more money to finish up and told him this was the end no matter what, he said ok and pulled away. All of us were then at the green ready to finish the game with nobody waiting behind us and here comes the cart again with the same worker and the owner… She gets out of the cart yelling hysterically at us that we need to leave now!! We asked if we could finish our putts and even pay more if needed, her response was yelling NO you are not putting, take your S*** and get off the course, she even took the keys out of our carts wanting us to walk back!!! This rant went on and on it was ridiculous!! Her approach to us was so non customer centric and crazy, she seemed to want a confrontation. We were doing nothing wrong, just trying to have a clear tournament winner, again nobody waiting behind us, we offered to pay a difference, I just do not get it! Unfortunately I will never play there again and I know many people who golf there and will share this story with them…. This is an example of horrible customer service at its best!