Absolutely terrible experience. I’ve played here 4 times this year and never had a reason to want to never come back until having a running with the course ranger.
Absolute BELLEND. To set the scene, my friend and I played 18 with another friend joining at the turn for the back 9(not a crazy thing to do) we had been given two golf carts for the third person to join us once he arrived. We meet him to find he has been given a cart as well(not our fault and entirely the responsibility of Cart management(the starter and ranger as well as the person in the clubhouse). So we think OK, no big deal and start to play. Only to find once we started the back 9 that the ranger had allowed a group of TEN people (5 carts) to play in front of us, not a tournament or outing, just a random party of 10 on arguably the busiest day of the week. Course was already packed, so this just made things worse. Being good sports, we ignored the ignorance of this decision on BFR’s part(idiotic) and continued on.
We arrive at the 5th hole to tee off and the waste of space that is the course ranger decides to come up to us as as we are set to tee off and goes “uh why do you have 3 carts for 3 people....” we answer him politely, now to remind you that when you pay for your round you pay for the green fees and cart which covers things like gas and maintenance, etc. standard...
He proceeds to sneer and give us a look as he drives away but not without first adding “yeah it’s a big waste of gas.”
I don’t think I’ve ever been more livid that someone who makes their living from serving others had the gall to say something so egregious to the people that pay his salary.
I have now discovered what the policy and business strategy of BFR is: nothing more than bottom line over customer satisfaction. The happiness of guests(being smart about sending out a party of 10 on a busy Sunday, instead of bothering to complain about $1.50 worth of gas for the extra cart)
Clearly this is a shining example of why your course has seen a drop in numbers. Maybe instead of playing the course while acting as course ranger you’d have a better hold on what occurred on your course.
Will definitely not be returning nor will anybody I know. I will also be making sure I bring my business (I play 3-4 times a week and work/live locally) to a more customer friendly and better maintained course.
ALSO: instead of complaining about the extra cart being out and you acting all high and mighty as if your course is Torrey pines, maybe you could be spending your time more wisely like ensuring the greens aren’t covered in leaves and acorns. Get your leaf blower out and get to work buddy. Its ridiculous for a golf course that caters to the type of clients like yours does looks/plays like that.