Reviews of Cross Creek Nursery & Landscaping (Gardener)

Kathy Rick

Very helpful on picking our a tree and how to get rid of beetles

Patty Thorne

I had a patio installed by Cross Creek in 2005. Over time the stones shift on my landing outside the back door. Sand holding the stones in had washed away. It was poorly engineered unfortunately by someone no longer there. I called the landscaping department in March 2017 and explained the problem. A 2-man crew was sent out to repair the damage during the busy Spring season. They did a terrific job and the landing looks better than it ever did. There was no charge and they spent the better part of a day fixing the problem. I have been a manager for 3 1/2 decades and a true believer that the customer is always right and there is no substitute for good customer service. Having such good service even 12 years after the original install really impressed me. I will be a loyal customer to Cross Creek forever.

Russell Allen

Looking for something specific. Nursery was laid out well. Staff both knowledgeable and very helpful. Would go back again.

Moxy Worldwide

So I called this place to try and make an appointment to get an estimate because they had very high ratings here on Google. Unfortunately my experience was not as great. The customer service was extremely lacking. I called yesterday and spoke to a girl and explained I was looking to get an estimate for some sod installation and some other miscellaneous Landscaping projects around my property . She then put me through to someone's voice mail name Austin. I left a voicemail with a similar message that I was interested in an estimate for sod installation and various Landscaping projects. Nobody called me back. I called them again this morning and spoke to the girl again and asked her if somebody could please help me she then put me on hold and Austin got on the phone. I had explained that I had left a message yesterday and that I was interested in trying to get an estimate for sod installation and some other miscellaneous projects. He interrupted and said that if I was only looking for sod installation that they probably weren't the right people. Even though I had already mentioned several times that there were other Landscaping projects that I wanted to get done. I was not happy at all with his demeanor and seeming implication that I wasn't worth the time and effort . I'm not sure if there was an assumption made that I just wasn't going to be a profitable business project. I thanked him for his time and got off the phone. Unfortunately they lost a good deal of business because I was looking invest several thousand dollars in revamping the landscaping around my property. Your loss!

Kristen Thomas

The most beautiful plants I have seen! Unfortunately, I am afraid my Fiddle Leaf Fig tree is taking a turn for the worst. I purchased the plants and pot from there--put together by the nursery, which I loved! If I bring it in, it might damage the plant worse, so at a loss as to what to do. Based on the reviews, I am sure I will get the help I need.

Michael Schleinkofer

Nice selection. Well kept. Freindly staff.

Bruce Conn

Cross Creek looks great from the outside but its plants are lacking. I've bought trees and perrenials from here and they all struggle. You will easily find better plants at other nurseries in town. Bought some maples...they are struggling. Arborvitae-- they struggle. There is also a lack of customer service here. Its quite bad. Ive been overcharged when checking out 3 times. THREE TIMES! Please if you buy from here, check your receipt. They will get you. After using CC for one year, I switched to Great Big Greenhouse. Which is unfortunate because its closer to me. You will read great reviews on Google, but trust me either they treat certain people with more attention than others...if you get my drift.

Kris Kornbrek

I can’t believe how they treated my wife with our 6 month old baby. She was trying to get some stuff there and push around the stroller instead of helping she was told to push the stroller then then cart and keep doing that to get her stuff. Needless to say it also started raining while she is there.

Becky Hudson

Great helpful knowledgeable staff at the nursery and at home landscaping service Wonderful plants

kam Z

Worst ran business in chesterfield. Will never return

Chip Wells

Cross creek did an amazing job!! We purchased two Trees and two ruby falls shrubs. When they came to plant them they instructed me to place the flags where I wanted the trees and plants to be installed. Got home after the installation and couldn’t even tell they had been at my home besides the obvious plants were in the ground.

Elizabeth Barnes

Beautiful and healthy plants which are a far better choice than the home stores and a better value than other local nurseries. Spend time here during the week when it's not as crowded and you'll get as much expert advice as you could possibly need.

Josiah Robertson

When my fiancé and I first got engaged we were recommended to the florist of Cross Creek for our floral needs for our upcoming wedding. We made an appointment with Kim Vickers. Which let me first add, Kim was so sincere and caring about making an appointment that would work with both my fiancé and I’s conflicted work schedules; and that meant a lot to both of us! During our appointment we were welcomed with open arms and never felt rushed or pressured about anything! My wedding was yesterday and everything was so exquisite! Everything from the bouquets/boutonnieres to the church decorations to our gorgeous center pieces at our reception. She definitely is a master of her trade! From now on my wife and I will be recommending her name and Cross Creek’s name to anyone needing floral services. Thank you so much Kim for making our wedding day beautiful and stress free!

Michelle Landers

We love this place! Best nursery in Chesterfield we've found. They are very knowledgeable, helpful and reasonably priced.

Thank You

Large variety of trees, plants etc bad customer service

sharon sullivan

This a wonderful nursery.. I have never been anywhere where the staff is as nice and knowledgeable as the ones here. They are well stocked and easy to find what you need.

Nancy Layfield

Found what we were looking for with Kristen's help

Lindsey Ladnier

Very nice place for Christmas trees. They had a firepit going to help folks stay warm.

Mark Lester

Excellent staff and great plants. This is my go to place for all of my Landscaping needs.

Ewa Greene

This is the largest nursery I have ever seen. They have an absolutely amazing selections of plants and the prices are very reasonable.

Rebecca berkey

This place is a must go. It was the best place for me to find houseplants this winter.

Gloria Keating

Love coming to Cross Creek Nursery, they have friendly and very helpful staff, beautiful plants and good prices. I can spend an hour walking the grounds, looking at flowers, butterflies, turtles and their cute goats!

Noah Ludwig

We visited the nursery and were given a personal tour by a very nice employee. She answered all of our questions and was very helpful in explaining the great variety of plants. We will definitely make this our go to gardening store!

J.J. Morrison

Shop local. They have every green need imaginable and lots of gift items. Top notch florist.

Tyler Stewart

My wife and I got married recently and used the floral group at Cross Creek to do the flowers for our wedding. Kim was our main contact in the floral department and was a huge help. Not only were the flowers affordable but we recieved so many compliments from our guests at how wonderful they looked. I would highly recommend using Cross Creek for any floral needs. Friendly and helpful people! -The Stewarts

Wanda J. Perez

I had a great time the florist was warm, patient and helpful. She answered question and enlightened me with great suggestions about the job I needed done. Great place.

Sammy Luvit

I loved it especially during the week ! Not as busy & was able to take my time & get excellent help...

Jessie Walker

Best nursery I’ve ever been to in Virginia and I’ve been to quite a few

Michael Archer

Found some great scented plants for my home. Julia was a huge help and walked me around to find everything I needed. My toddler loves the goats!

kathy kathy

Excellent lovely plants price a little steep

James Seay

Great products, great staff, and a family like atmosphere. Keep up the good work CC !

James Wright

Great place. Great plants and good prices. Their service is fantastic.

Christopher Pirrello

Cross Creek Nursery is the BEST!!! They have been cutting my lawn/landscaping around my house for close to a year and I have never had a problem. They are extremely easy to work with and truly care about the customer experience. I highly recommend them!

Angel

Very nice selection of Christmas trees, and the young gentleman who helped us was very courteous. Would recommend to others.

Ashley Cooper

I'm personally confused by some of the negative comments... especially from one person who said they never even been to the nursery? I've been going to Cross Creek nursery for six years now. I have gotten all of our family Christmas trees from there at Christmas time and they have always lasted for weeks and weeks and have been stunning. Every spring I've gotten beautiful hanging baskets from Cross Creek that put other big chain stores hanging baskets to shame. They are full and bright and beautiful and bloom for months. Everyone at the nursery has always been helpful, and my daughter loves going there - always something fun for the kids to do. I will be heading up in another week or two to get some tomato plants for my garden. I would highly recommend to anyone!

Clinton Lewis

Good rewards for members. Love the fact my plants have warranties and there was a big selection.

The Highpoint Richmond

Absolutely amazing attentive service. Worked well with my landscape architect in bringing her plans for our urban garden to life. Highly recommend and encourage anyone to swing by and check out their work - 3300 West Broad Street.

Chris Fisher

From flowers for a loved one to the ultimate outdoor living space. Cross Creek does it all. Beautiful products and professional services. Their landscaping division is reliable and gets the job done right!

Benjamin Holmes

They were great

Chip Carbiener

I am new to the area and am very happy to have found Cross Creek. Fantastic collection of trees and shrubs. I look forward to visiting often as I landscape my new home.

Jessica Williams

Not too big and the staff super friendly.

Ian Titley

I drive past other nurseries to come here. Great selection, prices are fine, nursery stock is extensive, fun to browse under big trees, in greenhouse, by the pond, and fun to see the goat. Staff is friendly and knowledgeable. I also like the selection of native plants. The honey bees are cool too.

Rene Koscinski

Very polite and helpful. I would definitely recommend this place.

Your Path To Living Well LLC

Loved this place! Wasn't expecting all that I uncovered but was glad that we decided to stop. Definitely worth the drive and the team, AMAZING!

tracy revell

We are very pleased with the landscape project, and the way everything turned out. There was a tremendous amount of work to be done. Cody prepared a great landscape design and took into consideration everything from the local wildlife, mostly deer and rabbits, to the high/low moisture areas, along with the architectural design of our home. The landscape team (Josh, Abel and Zack) worked non-stop in the high heat conditions without complaint, and kept us informed as they went along to make sure everything was tracking with our expectations. Josh outlined the schedule with us each day and really kept things moving forward. All work areas and edges were completely cleaned up at the end of each day, which is a nice touch. Just great people all around, and they represent the company well. I give them 5 stars! Also impressive is that Willy (who manages the teams) has been available and has been at the project site a couple of times to make sure everything looks as expected and is in good condition. He has gone over the requirements for successfully maintaining our new landscape beds. Everyone has been very professional and it's been a pleasure to have them working here at our home. It’s been a stress-free experience with great results. The pictures represent only a small portion of the overall project, but they give an idea of the quality of work/product.

terry kluender

Cross Creek does a tremendous job. The associates are always ready to assist & know what's best to plant when & where.

Deborah Roberts

Bought a Lime Hydrangea. Can not wait to get into the ground. Looks so healthy.

Trina Roberts

What an amazing place! The atmosphere was very Zen and the team very helpful. I didn't want to leave.