Reviews of K and S Service Center (Gardener)

A Marti

If I could give K & S and its employees no stars, I would. Went in with my chainsaw chain and bar because I needed a new bar. Was sold a bar that was suppose match/fit what I had brought in. Got home and tried to cut some wood and the chain would not move . The bar was the wrong size. Obviously K & S has employees don't know what their selling or doing. Take bar back and another guy at the counter says they can't take it back because it's been used ????? No kidding??? But, here's the kicker, he says he can take it back for $10 and give me one that fits. Never again will I buy from this poor excuse for a repair center.

Michael Gibbs

Very helpful and knowledgable. They had my Cub Cadet running like new and ready for pick up in only seven days time. Very reasonable price for repair. Glad I took my mower here... Definitely going back in the future.

Victoria Garcia

My husband went in to get a part and the person at the counter was rude and refused to help him. Awful place and too expensive!

Dylan Davis

I took a generator in for service as it was exhibiting a slight misfire while running. Their technician identified the exhaust valve was stuck open slightly, performed a valve adjustment which has the machine running like new. Prices were fair, turn around time was great.

Rosie Rodriguez

This business is OPEN and an outstanding business. They have years of experience and do a great job. All they ask from their customers is to have a make and model number before you come in or call so they can answer your questions correctly. This is very reasonable in order to give you the best service possible. Their competitors can not match their service and guarantees. I highly recommend this business!! Thanks guys

Gregory T. Hicks

Hate this place! Terrible service attitude from staff. The manager was worse. He talked down to me as if I was dumb. They took longer to service my tool than they originally stated. Unpleasant to deal with, late and expensive. I would advise you to find good service elsewhere because you won't get it here.

Jani Klatt

These guys are awesome and can fix any of your small engines or chainsaws. Ask for Abe he was friendly and knew his stuff!

Frank Guerra

Great place to get your equipment repaired at Mike Whitman was repaired in a timely manner and correctly helpful staff highly recommend this place

Jeff Averhoff

My Snowblower had been at another ABQ repair shop for ~3-4 months with absolutely no forward progress and unending excuses, I picked it up and called K & S. I explained to Abe that I lived in the East Mountains and had 18" of snow after the recent blizzard this past weekend. I dropped off the machine and within 4 hours they had replaced the carb, starter rope, spark plug, changed the oil, adjusted the belts and given the machine a once over. It now starts on the first pull and runs like CRAZY!!! I took it home and cleared ~1000' of driveway with ~12" of snow along with paths from my barn to the pastures where I have 6 horses and 5 llamas. This made feeding SO MUCH EASIER!!! THANK YOU Abe and the guys for helping me out of a bad situation. Jeff Stanley, NM

Tim Sadlo

The owner does not know anything about two stroke engines he will lie right to your face and try to sell you a new item he is a scam artist.

Gerardo Bemcomo

ALWAYS always Abe is very helpful and goes the extra mile for me. I'm in Santa Fe and rather make the drive than deal with these monkeys up here...

Roger Wittler

Great work on my mower, customer service could use a little work

Matthew Voss

Friendly staff and great knowledge of the tools they sale

Larry s Lopez

All always good service a plus

onarampage twentyfourseven

I did not want to even dignify giving them 1 star, google made me. I took my lawn mower in for service. They were suppose to do the regular service and I asked them to replace a spring on the carb that had broke off. The supposed tech told me I did not know what I was talking about and did not need the spring. He wanted me to buy a new carburetor and that would fix the problem. Also he was trying to tell me that if I would buy $10 a gallon special lawn mower gas from him , It would not happen again. I am not gas product specialist , but I would say that is very expensive. I don't know a single person who uses anything but unleaded in theirs. I would not recommend anyone to ever use this company as to their total lack of professionalism and It is pretty clear they would rather give horrible service for a inflated price. The only reason I took my mower to this place, was because I am short on time .I will just fix the mower myself and have a perfectly good machine without lining these clowns pockets.

Darell R

I have been using K&S for years and have found them very helpful. As with any business they need to make a profit and pay their employees for personal service. I could never in good conscience ask them for advice and go somewhere else to purchase an item.

Brian Kline

Great friendly service. Very knowlegable about all brands of saws and mowers.

Courtenay Leonard

Very rude and condescending to an older customer. Would not apologize and is extremely overpriced. Very unhappy with this company, go to Precision or Aragon for blade sharpening/lawn mower needs.

Dennis Romero

Customer service is terrible!

Zach Hines

Buy two blades get one free love it

Chris Hull

Dildo store

mark schwers

all your needs for that type of stuff, chainsaws, weedeater, brush cutter, log splitters

Mark Ogas

Inaccurate quotes on repairs and very rude customer interaction. Not a friendly place to conduct business.

Barry White

Rude people. Unorganized. Never again

sean stewart

Know what they are doing forsure

Andy Hageman

Love them, the service and the prices. Local is best.

Sonny Rodriguez

recently moved to the area and was looking for a place to purchase a new chainsaw to take car of some trimming that needed to be done at my home and by far i had the best experience ever, Alex helped me out so much and was very knowledgeable thanks to him i was able to get exactly what i needed and even learned a few things i dint know, would definitely recommend everyone!

Duane Thornton

Had two pair of Corona hand pruning shears sharpened. Did an excellent job and at a very reasonable price.

Mitchell Elfers

Visited K&S service center with a non-functioning lawn mower. Waited less than to minutes before Alex came out to help diagnose the problem. He checked the fuel, fuel line, spark plug, and finally found the culprit: the ignition coil was not properly gapped. He made the adjustment and I had a working mower. Alex was awesome, K&S was awesome and I'll be back. Thanks for the help guys. Mitch

Bobby Murphy

terrible phone manners, placed on hold 3 times for 20min plus, so yes that's a little over an hour of my life. And am currently still on hold. If there pricing isn't great, I'll move on.

Andi K

Great prices, good service, and knowledgeable staff.

Carey Blanchard

I agree with John's experience. I bought a pull starter for my lawnmower and was told that they do not warranty any starters. Well I should have walked out then and there because it broke the third time I needed to mow my lawn. I will never go there again.

Margaret Smith

Very nice...

Jeffrey Johnson

Excellent service. Abe and his staff went beyond My expectations. They cleaned my mower and repaired it. Abe was friendly and knowledgeable. I recommend this business for repairs. Thank you k&s. I will do more business with you. Jeff

Raymond Burchell

Abe tries to sugar coat it when you screw up your chain saw chain, but he will steer you in the right direction. Great Service! You can look for the cheapest service, but you get what you pay for. Quality that last is quality worth paying for, especially if you are deep in the woods cutting fire wood.

John Carmona

Terrible experience second time around. Treats customers like their stupid with obnoxious remarks. Doesn't appear to like to wait on customers. WTF attitude, just tell me what you want and give me your money!

Georgeofthejungle G

Customer service is horrible! ! ! They take your equipment apart and hose you if you for putting it back together if you don't use them! I will NEVER go there again! Good luck if you do!

Jose Toya

Have all my saw parts I need

Gracie marrufo

Horrible place was told a sixty five dollar deposit if it needs more work will call well five days later payment clears for deposit no call finally calls to tell us it's going to be almost three hundred dollars to fix so we told him never mind we got twenty five bucks back and a dismantled chainsaw mind you when we took it in it was running and in need of a chain and a tune up that's it so we paid forty bucks to get out chain saw dismantled and not running ugh BEWARE do not go there RIP offs

Ron Wallance

I am so glad that this establishment is in this town. I am so happy with their service, quality of work, integrity and outstanding prices. Their prices and expertise out match anywhere in New Mexico and the surrounding states. This is MY location to go for all my small engine repairs, parts and services. Thank you Abe for your excellent service on my rider and providing me the education I need to maintain it. Thanks and see you my next service date.

Stanley Hopper

Good

Debbie Ensey

Customer service skills needed. Waited 15 minutes no came to help so I left

connie Kawcak

The owner is a great guy who knows his stuff. Very nice and friendly. They have always treated me well.

Liv Coriz

Extremely helpful and very knowledgable!

Shawn Scott

If you wanna get hosed and pay way to much for any repair services go here because they only charge 65 a hr to work on your lawn equipment. The gentleman roughly quoted me 150 -200 bucks to get my mower tuned up. NOT TO MENTION THE BAD CUSTOMER SERVICE and the crazy pitch on gas. I've never heard anybody in my life tell me my mower doesn't run properly because i use unleaded gas from the gas station. No wonder the big wood statue got burned down...Oh btw I took my mower to Aragon's and they provided a complete tune up and blade sharpening for 75 bucks.

Ramon Gallegos

Good service

N2 DaAIR

Rude, as well as I impolite. And that’s not the worst—how about 700% markup! That’s right, it’s not a typo! 700%!!! Bought a part there for a 2 stroke engine, then found the EXACT same part online for 700% less than what I was charged here for same part. WOW!!! I mean, I can understand a small markup, but 700%! COME ON MAN!!! Won’t be giving these bozos anymore business.

Chris Williamson

I've been in multiple times for mower service, tool sharpening and fuel. I was in recently and worked with Alex. I bought a new mower after they worked with me on price and a trade in on my old mower. They even threw in some extras, like oil, spark plug and air filter so I could do my first service. Gave my son a hat! It was a good experience - listened to what I needed in a new mower, showed me options to fit my needs, then worked with me to get the deal done. Yes, fuel is expensive. I choose to buy it to preserve my small engines. It lasts me a long time based on how much I use at home. Ethanol really will damage your equipment - talk to some of the professional landscape guys coming in and out of the store, and they'll tell you some of their horror stories about how ethanol has ruined their power equipment. But it's a choice, and I understand the "sticker shock" associated with the gas.

Ray Baca

I dropped off a generator yesterday in the AM by mid afternoon they called me back and advised it was beyond repair . Alex took the time to show me the issues found on the generator explaining in detail why it would be best not repairing. I was presented an alternative besides repair, the purchase of another “new” generator with warranty .

Georce Coleman

Service and location are good

Jolene Luna

The customer service at K&S was extremely poor. My dad took his chain saw to get repaired and the employees were unable to repair it after spending $200+. After multiple visits to K&S to repair the chain saw and misdiagnosing the problem, K&S wanted to charge my dad to put the chainsaw back together. K&S employees lack adequate knowledge to repair equipment but had no problem taking his chain saw and money. I strongly advise against taking equipment to K&S for service and/or repair. They did nothing to retain his business.

Brian Hefferman

To limited on brands high priced service is ok for repairs thouhg.

Jon Blackman

I brought my lawn mower for service, they told me it would be a week. 3 days later then called me and told me it was fixed. It was a brand new mower $120. Money well spent, Tom explained to me about quality gas /stabilizer wow this mower starts on the 1st pull .. awesome service I received and truly recommend k and s service to all my friends and family .

Don Plank

Excellent personnel and service. They quickly determined the problem with my lawn mower and let me know it was "dead" and could not be revived. I was impressed with their knowledge and will take any future mower problems to them. Highly recommended.

Lead Machine

Very rude and unprofessional The guy at the counter has the worst customer service I've ever encountered,don't know how they can stay in business with this guy treating people like he does.i will never return and will let my friends know not to go there

Brittany Blackmon

I love this shop! The staff is very friendly and knowledgeable. I highly recommend for all of your lawn equipment purchases or service needs.

cathy potts

Very pleasant experience. Had my mower fixed promptly with good information given about using non-ethanol gas to keep mower running smoothly. Would recommend this shop. Very knowledgeable.

Nico Castillo

Great service and people

Mary Datwyler

Quick easy sharpening of my garden hand clippers and my sewing shears. Both were expensive tools so I am very particular who I will take them to for sharpening. Excellent service and delivered as promised - on time and done right.

robert lupton

Knowledgeable and efficient. Highly recommend.

Rose Zamora

Recently returned to k&s for service and again they are outstanding. Answered all my questions, performance was excellent and the customer service is beyond my expectations. The years of experience, the HONEST customer service and truthfulness of what they offer is non surpassable. Remember, winter won't last much longer and I'm getting ready to for the work ahead

Affordable Local SEO

The guys here old-fashioned and know everything about two-stroke engines. I love it!

Josuf Garcia

Don't give your money to this business. They speak without respect. Go somewhere where people are appreciated for being interested for the place of business.

Nathan Cervantes

I was doing a ton of work in the New Mexico area in Albuquerque and i found this small shop. I was greeted and helped to the fullest extent. I dont get what remarks the other posted was referring to but i felt like i was treated like family there. This young man named Alex i think was very helpful and honest. he didn't try to up-sell me and only sold me what i required. He even repaired a 2 year old mower for a really affordable price. I fully recommend you making K&S your one stop shop as i did !!!

M.C. Rowley

I highly recommend K & S Service Center! I brought my chainsaw and weed eater to this business a couple of years ago to see if they were salvageable. I had not used them for years and the old fuel had damaged them significantly. To my surprise, Abe was able to replace several parts and got them both running like new. I also learned not to use unleaded fuel from the local gas station and use a special fuel without alcohol or other additives. What really impressed me was the time Abe spent showing me how to maintain both power tools and how to properly use a chainsaw. I learned about the importance of using protective gear (to include leg and torso chaps) and how to properly sharpen chain teeth and file the depth gauges. Every time I go back to K & S for accessories, fuel or advice I am always treated like family. My wife and I stopped by today to pick up a couple of tools and even though it was busy we still were able to have nice conversations with both Abe and Ron. Great business, great service and great staff!

Willard Eastman

Great selection, good repair service, might have your ear talked off, then again not

Ben Mason

Nice people, lots of knowledge but pretty expensive on parts. Probably won't go back.

Scotty Leonard

tl;dr: They took advantage of an old man and refused to even apologize, much less make things right. Here's my story. My grandfather has been taking blades and lawn equipment to this business for years, and he really liked them. A few weeks ago, he called to have his lawnmower picked up so they could replace a wheel. This shouldn't cost over 60 dollars, 100 at the most. Two weeks later, he called to see when it would be ready. This shouldn't be a very disrespectful thing to do, but apparently this really frustrated the owner, Abe. He was told that his "General Service Repair" would be done shortly, and that they would get to his wheel next. This is rather odd, as he didn't ask for a general service repair, he just wanted them to fix his wheel. They say that it had been written down on a sheet of paper that hadn't ever been shown to him (until much later, when his family got involved), and that it was his word against theirs. He told us about the situation, and we decided to contact them to see what was going on. The reason we trusted him over the store owners, even though he is very old, is because he told us the day before that he was calling to just get a wheel fixed. We have been mowing his lawn pretty regularly up until then, and haven't had any issues with the actual mower. When we contacted them, they grew meaner and meaner. I got involved, as the situation felt like they were trying to take advantage of him, and they finally agreed to have a meeting with us. When we met, they started out by telling us what a great job they had done fixing the mower up. We explained that we didn't want that work, and he had only asked to fix the wheel. They grew angry, began yelling, and the owner, Abe, left mid meeting in a rage. All we wanted was an apology, and instead we got screamed at and called names. If you want blades sharpened, try Precision, and if you need lawnmower repairs, go to Aragon. Both are cheaper, and they are much nicer.

Raymond Irwin

Strange: I have been doing business with this company for years and years. Primarily yearly mower service and parts. This year at the new store (after a 20 min drive) I brought mower in for service was told it was "no good " they put mower back in truck. Did not offer to show or sell me a new mower... New ones were all over the place. Very indifferent empolyees. So I bought a new one elsewhere.

Brian King

The absolute best in New Mexico! The staff knows their stuff and will help you choose appropriate equipment whether you are a homeowner or a professional. Their repair services fix it right and within budget. Broad selection of new and used equipment on hand. Their staff helped me learn the difference between big box stores and their family owned business: personalized attention for the customer. They are the best.

Ryan L

First time customer and the service today was awesome. I felt the staff was honest in their assessment of my mower. I'll be back next year to service my new mower.

David Holt

Jim was fantastic. He was kind, courteous and very knowledgeable about the Bearcat trimmer we were looking at. He also walked us through the product concerning maintenance, as well as, dos and don'ts with it. Also appreciate that fact they were open the day after the 4th, because everyone else was closed. Sorry they couldn't do after holiday holiday like everyone else, but it was nice to see. Old school service was much appreciated, it was great to see that there are still people who care about consumer service as much as we do. Thank you for today, and it is eating the yard like crazy. Very happy for short weeds.

Craig Crowder

Very helpful. Affordable, conscientious, repairto my chainsaw.

scott herrmann

Not very friendly on the phone, didn't even acknowledge a thank you, just hung up....wow! Being 2 - 4 weeks out I guess allows you to be rude???