We offer you the opinions of people who know the services and products of Star Nursery Garden & Rock Center (Gardener) around Nevada area.
At this moment the firm gets a rating of 4.2 over 5 and the rating has been calculated on 114 reviews.
As you can see the average score it has is really positive, and it's based on a large number of opinions, so we may say that the evaluation is quite reliable. If people have bothered to rate when they've done well, is that it works.
As you know, we don't usually bother to place opinions when they are good and we usually do it only if we've had a problem or incidence...
This Gardener is included in the category of Garden center.
Good selection of plants helpful friendly staff
Awesome experience. Everyone is extremely knowledgeable on their products. Star does extensive training for employees.
Great place to visit for plants and trees
Great store. Bill is the man there. I've been a steady customer for over 3.5 years and have never had an issue. I'm glad they are close by!
Drove a half hour after checking their hours of operation. Get here two hours before they close and I'm told the rock center is closed. I asked why was told they close the rock center early...no offer of assistance....really poor attitude! They lost my business!
Great selection and prices. Locally owned.
Blue Diamond Star Nursery Rock Yard people are THIEVES. Watch out when they are getting your initial gross weight on their scale. They will measure your weight without the driver in the car then after you get your materials like flagstone, and drive back to the scale, they will add your body weight to the total gross. Good thing I caught them after 2 trips and got my refund. They seemed so casual about it like its a normal thing. I feel it happens to unsuspecting customers all the time. Be very cautious should you need anything from this place. Ask them about it also. If the initial weight is with your body weight or not. Believe me, they are so fast that you will not even notice it. Manager said sorry when he gave the refund. I asked him what their system was but he just basically shrugged his shoulders. Said they got a system. Yeah, a system to steal money from people by being quick on their hands. Sticky fingers encouraged by the manager himself.
What a Lot of Plants!! and EVERYONE was So Talented and Very Nice!!!
Get flowers inside and a guy to plant them outside! Great work guys. I just wish your delivery drivers didn't cut me off on Blue Diamond everyday.... So rude!
They have a good selection of indoor and outdoor plants. Watch for sales. You can get some really good buys on the plants if you time it right.
(Translated by Google) Good (Original) Buena
This is the nursery to go to. Everyone is very helpful and I bring alot of questions sometimes. They all get answers. They give my gardening confidence
Todo muy buena atencion
Great prices. Plants are very healthy. Clean store.
Best prices on plants, decent prices on the rest.
Lot's of fruit trees to choose from. Friendly employees and very helpful.
Joe ia an essential asset to the Star team. He is a book of knowledge and eager to help with and improving or maintaining your landscaping. Love his tell it how it is approach. This was a great help to making the right decisions for my yard more quickly. Thanks for your time and expertise Joe!
Has all your gardening needs and more!
Healthy plants that are affordable but you must plant them yourself. A few trees with no name plate or price. Staff was friendly and checked on us coming in and walking about.
Great place.
(Translated by Google) It's okay (Original) Está bien
My go to place for all my gardening needs. Great selection of plants and any item you can think of. Also very knowledgeable employees that always have the time to answer your questions
This place was in disrepair when I visited. A door was swinging around in the wind because there was no way to anchor it to the concrete. Trees had fallen over and were blocking a path. Many of the labels on the gravel sample boxes were missing. Nice selection of boulders and yard tools though.
Love the people and they honestly care about their customers.
Working as plant procurement for a leading landscape company, I wanted to take a minute to thank Star Nursery for their invaluable service to the landscape industry as well as home gardeners. We couldn't do what we do without them. I also want to give a shout out to a few employees who are recent stand outs. So helpful and gracious. Thank you to Josh at Ann Road, Driver Joshua and Contractor Sales Marizol at Eastern, and Contracor Sales Alex at Charleston. The list of fine people goes on and on I wish I could list everyone! Sincerely, Sandra
Customer service is horrible .When you call they put you on hold forever . They need to have a system that communicates with all the stores as in a live inventory .So they can tell customers what is in their inventory . Also this complaint is with all of their locations because they do not followup with the phone calls and whoever answers the phones answers and then they transfer you and then you listen to music forever and one time I called I was on hold for 33 minutes and no one ever came back online to check . Remember this a customer that calls on the phone is just as important as a customer who visits in person and should be treated the same .
I have shopped here for years. Their choices and knowledge of plantings have allowed me to create my own oasis in this harsh desert. They have a great variety. Best overall prices. But, without exaggeration or hyperbole, they have THE WORSE RETURN POLICY of any store in Vegas Valley , or online. They have a way of making you feel you did something wrong and unless you purchase all of their supplement products for your plants they are hesitant of granting your refund. It is the most uncomfortable part of my long term relationship with Star Nursery.
Love this place
I'm reviewing from a rookie plant person looking to purchase some indoor house plants that I've researched from the interwebs... Service: When you enter, you pick up a wagon or the bigger cart to get your plants and etc shopping going on. They're staffed well so there's always someone pretty close if you need assistance. Check out has always been pretty quick as the scan gun makes for an efficient experience. Inventory: The indoor houseplants section is extremely comprehensive and had all the air cleaning indoor plants I was looking for: Snake Plant/Mother in law's tongue, Spider plant, Areca Palm, Golden Pothos, Lucky Bamboo and a Money Tree. They had them all in different sizes/pots variations to provide maximum flexibility for my plant set up. Speaking of which, the pots section is conveniently located next to the indoor plants. I was lucky enough to stumble across a 50% off sale on all pots so I went to town. Star Nursey is dangerous to me like Costco is: I go in with the intention of picking up a couple of essentials and walk out saying 'why did I buy so much' This is a good and bad thing but also the main reason why I'll swing by here for my plant needs as I continue my new hobby. Good luck! =)
Very small inventory. Lots of non English speaking day laborers everywhere. Poor parking
Great service. Friendly employees. Helpful information desk personnel. Answered all of our questions. Organized and fragrant place. Loved the pond with turtles and koi fish.
Very busy there today Happy I got strawberry plants and a meyer lemon tree ☺
Great for Christmas Trees! For 7 years we bought our tree from the makeshift place at St. Rose and Coronado Center. Went there this year and they changed... they won't post prices and have an employee follow you everywhere. Yuk. So we went to Star. Wow!!! Lower prices, better and fresher trees, great service. Next year we'll go straight to Star Nursery.
Best nursery!! Would have given 5 stars, but they were out of done veggies I wanted. Plus they close at 5 on Sun.
Great selection, great prices
Great variety & reasonable prices
Great, I always find what I need.
Great Christmas trees and all plants. ..workers will put tree on top of car for you in plastic bag and tie it up. Al st I bought a lovely wreath. Trees range from 29.99 to 79.99..bought Douglas fir 6' for 29.99
Love this place. Always has a good variety of plants and the workers are always willing to help you.
Ask for help getting a 15 gal. tree. Gotta cart was the reply from the worker. Put tree on cart and walked away. There was a time when Star personnel would load the tree and push it up to the check out and finally load it into your vehicle. No more. Service here sucks. I guess the management figure they have the nursery business locked up and don't need to offer service. Guess what. They are wrong. I'll shop elsewhere in the future.
Horrible customer service. First time I went there to start growing tomatoes. The lady had me buy the big black plastic containers which in Vegas summer heat was a bad idea. The tomatoes fried.. Went back earlier today to look at hedges. Sat in the outside sales area near their information booth for 30 minutes waiting for help. Not one worker came by. I called the store thinking someone will come to answer the phone. 5 minutes on hold and no one showed up. I called back and said I have been waiting 30 minutes as well as other people are. Waited 5 more minutes and still no one showed up. After 40 minutes of frustration I decided to leave, As I'm leaving you have easily 10 + workers at the cash registers doing god knows what and another 5-8 outside talking with each other. I will never go to this star nursery again. Horrible customer service in person and over the phone. I would of had better luck picking up one the illegal mexicans outside and paying them to help me at star nursery.
After spend years at big box stores, Star Nursery is a wonderful place to go to. I got tired of trying to find what I needed at other "home improvement stores". If you need good quality irrigation parts and people that actually know what they're talking about (and want to be at their job) head to Star. I've always encountered nice, friendly staff. When starting a project in our backyard I was concerned about purchasing plants for our backyard. We spoke with master gardener Mary and she gave us a tour of the plants for about an hour! We decided on some plants to compliment a planter we had built near our flagstone patio (flagstone also came from Star, great selection!). I will be coming back to star whenever I need supplies or advice.
Excellent service ,personal is so professional i highly recommend this place
Star Nursery is the go to for any outdoor project. From plants, trees, rock and tools. Prices and advice are great. 100% guarantee on all products. Skip Home Depot/Lowes if you want true professionals.
(Translated by Google) I like very much (Original) Me gusta mucho
very,, very disappointed I ordered five shrubs, three were delivered, the remaining two are as yet outstanding. Was first told they were on order, now I cannot get anyone to talk to me, calls/messages not returned. I give up.
Thank you Star Nursery and Marco and his team for our first real Christmas tree and the memory it brought our family! So happy with the experience, will definitely be going back there for all our other needs! Thank you and Merry Christmas to Marco and his team! You’ve made this family very happy on this Christmas Day!
Always a great experience
Large nursery at back of building w/ large selection of outdoor plants looks neat & clean. A metal stand in front of each group of plants carries a label w/ the plant name, general information about the plant & regular price as well as special sale price. Plants look healthy & well cared for. Didn't see any staff outside who could offer any customer assistance. Inside a huge building are aisles of planting supplies, tools & anything plant related. There's a good selection of indoor plants also. The place is organized & clean. Staff at check out was fast & friendly. Parking lot w/ plenty of free parking. I didn't see any shopping carts but would be nice if they could provide regular shopping carts. They do have the flat plant carts & red wagons but doesn't look like they have enough for all the customers. I had to hand-carry three 6-gallon pots from out back into the building to pay for them.
Good prices, a lot of varieties
Lots of plants at low cost
Home Depot has better quality, prices and service.
Well organized with open space and large walkways.
Great service.
We recently moved here-I have thoroughly enjoyed this nursery-huge selection of healthy desert hearty plants with very knowledgeable staff to support buyers questions!! Often you will find me with a red wagon-and my dog in tow buying plants here!! Best place I have found in Vegas!! My only ask is that you have more help available to load the heavy stuff!!
The employees are friendly and helpful. This place has a nice variety of many things.
Consistent product, good customer service, and affordable prices. Don't waste time elsewhere.
Great place to exercise your green thumb. So much more selection when compared to Home Depot or Lowes. Friendly staff, great prices, and everything you could possibly need to fill your gardening needs!
Very knowledgeable and helpful. I will only buy plants from Star Nursery now.
I love this place, I get my beautiful flowers every 3 months from there, I love their prices.
Would rate higher but due to the rock dept putting me on hold 3 times at 10 minutes each just to verify residential deliver is a bit much. Love the garden side of the business.
Good quality trees and their Dr Q brand of fertilizers are formulas that work well at an affordable price.
Very polite people and one lady was very had a lot of acknowledge about her job and showed enthusiastic about her job.
Very friendly and helpful in the rock area. Tanya very helpful
Knowledgable, pleasant & plentiful staff. Selection of healthy, beautiful plants and flowers is second to NONE. Rock yard has been incredibly helpful with the lowest prices on rock/delivery in town. ALWAYS a loyal customer here. :)
Great local nursery.
Called to ask if they had a particular patio tree in stock between 5 and 6pm on 9/4/19, 3 different times and each time I was put on hold for a total wait time of over 45 minutes without anyone ever picking up to answer my question.
Don't go on a spring weekend, it was packed! Slow checkout.
Star is a part of Las Vegas. They have been around forever. You can usually find what you need here. Great selection of plants, trees, shrubs... Very helpful staff. they also carry everything you need for fertilizers, irrigation, and almost anything else related to planting. They even have Ahern rental right in this store. It's not the only good plant Nursery in town, but I always go here first and don't usually need a second stop.
Love this place. Can’t keep anything I buy at box stores to stay alive
I love this place!! They are very knowledgeable and helpful with our gardening needs!
Sure wish they'd pick up the phone in a timely manner.
Norma was great! She helped us find plants we were looking for and also gave us great ideas for our landscaping project.
I prefer this Star Nursery over the one on BHWY, much better selection. I am however frustrated that I was placed on hold 2 times, for 20 minutes, before I gave up and just hung up.
Unless you can carry everything yourself in a wagon or cart go somewhere else. Tried to seek help for over 30 mins on buying a tree and no one was available or around. Upon asking cashiers for assistance I was told to go back to the yard and just look for help. Did not buy a tree or anything large due to no assistance.
Amazing variety of desert friendly plants. Hundreds of roses, annuals, vegetables herbs, large trees. Friendly and educated staff. Many locations over the valley. Indoor plants, sprinklers, tools. Also have bulk soils sands rocks mulches. Delivary available. Also have 3 cube bags and many many more.
Outstanding selection. Outstanding prices.
Very friendly staff
Awesome place very helpful
Good selection of plants and flowers.
Helpful people better prices usually that other places better advice more knowledgeable people
They were very helpful. Plenty of employees which was so awesome, I didn't have to go running around looking for someone.
Horrible. You have one gallon shrubs planted into 5 gallon Where the root ball is definitely only a 1 gallon. No growth on them. You use to have 5 gallon shrubs 3 ft. Talll or more, now they are only1 foot. Shame on you just to make more money
Always the best place for plants, irrigation and garden supplies.
I'm not really sure what a lot of these comments are talking about I picked up gardening at the beginning of the year and Star Nursery has been my go-to place every other day....i did not have to spend thousands of dollars, but i did because they were there any time i visited over the last nine months and I couldn't be happier with the type of service and the selection this particular location has to offer... management is phenomenal and the support staff is equally as good I also like the fact that you can take back all your old planter buckets and change them for store credit. Ive saved tons of money in this way. Thanks again for the great work and keep it up... Ps-i just was wondering how i could go about selling some of my decorative rock. Ive gotten several dozen medium to large sized rock and i really need to free up some space for the next addition to my garden, thanks -Dustin Amato
Do not buy any succulent there is no return of any house plants,ä and fruit plants . Do not waste your money. And always ask your landscaper where he is getting your plants
Nice selection of plants. Friendly staff
After spending thousands during past 4 years in this store, my latest experience was a disaster, purchased over $600 on trees on August 12th, one of the them was dying, after my landscaper tried to bring it back few times, tried to return the tree for exchange within the 30 days period; was confronted with very rude and confrontational so called Manager ( Isidro) , that very rudely refused to do the exchange and told me it is what it is , he makes the decisions. I own multiple auto repair shops in the valley and understand the value of customer service. Will never buy from STAR NURSERY again, even if it cost more elsewhere. This guy ISIDRO, wouldn’t last a day in one of my stores for the way he treated long-standing customer.
Great prices
This place is a goldmine. The staff is knowledgeable and helpful. The selection of plants is fantastic. Truly a gem.
Good selection but the employees at this location always have an attitude problem. Bug stop for trees is $7 cheaper at local competitors. Been coming in here for years but may not be back.
Great selection.
Very well stocked & friendly staff
This place is great! A wide selection of outdoor and indoor plants, garden tools and decor, and a wonderfully happy and helpful staff. Dog friendly too! Bravo Star!
Would be better if qualified advice was more available
Love Star Nursery so much good stuff and now lady bugs!!!!
Star Nursery truck, last Thursday was speeding down Southern Highlands Pkwy. and passed a school bus which had stopped, with flashers going, Stop signs out, and 30 or 40 kids off loading. He didn't slow down. Since I stopped, I never caught up to him to get a license plate. This happened about 3:40pm Thursday April 27th. I'll send this to Star Corp, and hope to hear back from them, but that is doubtful.
Best plants and prices.
Love it here !!! Marco is great, very professional, and knowledgeable. My only complaint is that the winter times are not posted on website, I got there at 5:05pm believing they close at 6pm. Marco still allowed me in the store and explained the situation. Keep up the great work :-)
Great selection and prices. Seniors get a 10% discount on Thursdays.
They always are knowledgable and helpful with all my landscaping needs.
Excellent
Growing some tomatoes steer manure big bag for dollar 99 marvelous!!! Marvelous place to buy things great prices great people
So patient and helpful!!!
This is a great nursery with a lot to offer. Located right off of Blue Diamond within driving distance to the whole southwest side of the Vegas valley. They have a huge selection of trees, flowers, soils and all kinds of garden products. Great prices and friendly/helpful employees. Kate was very helpful
苗甫
You never answer the phone when i call. When you do answer you send me to be on hold for 30+ min. This is ridiculous. Anytime I order turf you little teenage workers seem to not write my orders down and nothing can get done on my end. RIDICULOUS! !!
Love this Star Nursery!
The best place in the area Prices service and variety of inventory And the must important, much better then the rude people down the street in the “Moon Valley..”
What a great experience. We did not call them we went down to the nursery and they were very helpful. We could not believe how busy they are. And with great prices and outstanding service you cant go wrong
I was very disappointed today been shopping with star for years and never have been treat as poorly as I was today I was over charged for a few thing I purchased they did make a few things right that I was over charged for but I still felt like me receipt was not right so I went back to speak with manager who told me that the things on the receipt were Irrelevant and didnt not matter or me anything I work customer service too and if I told a customer that anything thing they were saying or felt were Irrelevant I would be fired the customer isn't always right but you also dont make your customers feel like they are in the wrong I will never shop this star ever again and will make sure that no I know shop here either because all the way down from the manger to the cashiers they will over charge you then tell you it Irrelevant that they did so being I'm irrelevant I guess so is my business
Great selection of hardy, healthy plants. The customer service is hit and miss though. Most of the guys out back are friendly and helpful but the kids up front are fairly useless and resent you (they don't know that it's the customer that provides their paycheck). I found the prices to be lower on most plants but not all.
I love the weekly rotating sales. This place has the best prices and staff in town.
Came in today to get some advice on a houseplant I thought was dying. Josiah was VERY helpful and assured me the plant was doing fine. I will definitely be switching my plants and landscaping business to Star Nursery!
Always knowledgeable and courteous service and excellent choices and prices
Friendly staff. Helped my plan my backyard at no charge. :)
Star Nursery is Star Nursery - they've been around forever, they're everywhere you need them to be (7 locations in Vegas), and have just about anything you need that's yard-related - all at very good prices (when compared to Lowe's, Home Depot). I go to this location during lunch because it's right across the street from where I work. This location seems larger than the Blue Diamond and Cheyenne locations so the parking lot could be full and you still won't be running into people. This location always seems busy but, regardless, any staff I've spoken to are still very helpful, patient, and nice. My regular location is the Blue Diamond store and the reason I like it so much is because there are folks that have worked there for years. I'm sure this location is the same so why not become a regular and build a relationship?
If you love gardening and digging in the dirt then Star Nursery is the place to go.
Love Star Nursery! Huge selection of plants, trees, flowers and veggies. Been buying from them since 1990. My go to place for all of my gardening needs.
If you ever want to handle anything with these people You are better off driving down there and doing so. I sat on hold for 35 minutes for absolutely nothing. I placed an order 8 days ago for delivery that was suppose be to delivered in the morning. Rock and sand showed up on time early but no pavers. The customer service here is garbage. Why offer a service if you can't hold up your end and actually deliver your product on time or tell me when it will be here. This is very inconvenient and will probably end up costing me more money and wasted time because this company couldn't get the job done and delivered on time.
The selection is good, but the prices are a bit up there, even for a nursery. The employees do seem helpful, although occupied with customers often.
Excellent Stock and supplies .....
Fast, efficient, and knowledgeable about anything plant oriented. This is my go to store for plants, trees, and all of my irrigation needs. They're great!
Very clean location and Polite employees
Best prices and availability!
Overall better selection than star across the street. But very expensive!
Need more people to talk and help find things. But still a great nursery
Very helpful staff
Great selections and knowledgeable employees.
Dave was expert, courteous, and extremely helpful in deciding on a tree to bring home! Now I feel confident about my choice. Thank you, Dave! Thank you Star Nursery.
I've been on hold for almost 20 minutes waiting to talk to someone. It's obvious that customer service isn't a high priority... And still nobody picks up the phone.
Great selection of products.
I just bought rocks from them and a quarter of it is rock dust. I will never buy any rocks from them again. The customer service for the rocks area was weak. The front guy who handled it was ready for bed since there was no energy to him. If I knew I was going to get rock dust as a part of the deal, I would have never bought from them
Great employees, very friendly.
They have an excellent selection for those who know what they want. I was looking for plants and rock for my yard. No one at all to help me with plants and the guy in the rock area acted like I was bothering him. Bought nothing, went elsewhere.
So much selection and so much beauty but you can't find any staff at all. I asked one guy and he pointed but didn't guild me there and I don't think that's good customer service. Didn't get any info. on any plants beside there description written.
Great selection of plants, friendly employees.
I was told this location could have the trees I was looking for. I usually go to a different location,but before driving across town I wanted to make sure. I was on hold over 40 minutes. Had to hang up several times to call back to see if the person I was holding for forgot about me and if another person could help. Again on hold forever. So the third time I asked to speak to a manager who could care less saying they're slammed in the back... Why wansnt I told they were busy and to please hold for an hour... I wish if they're so busy they could call us back or at the very least let a potential customer know they were busy. It's not good business ethics to keep someone on hold in the dark. I have no idea if they're busy or if they just don't care. What a horrible experience. When someone calls and are told to hold while they check they don't just suppose you could be busy when no one ever said anything. They need a different tactic if they're busy to first let the person know, second come back and let them know they appreciate their holding forever and/or get information and return the call. They lost my business.
Stat,Star, Star....first I am a happy transplant from Chicago,Il. Star has the best price and plants for that price that I have ever seen. Moon even when the have those major advertising jokes, still cant match Star prices. Advice....buy small in one gallon containers, easier to plant, less expensive and in 1 YEAR you will be hard pressed to tell them from 5 gallon container. Most important prepare the soil, I would be irritated if I were your plant and you tried to put me in the ground in what you call "soil" make the plant happy and augment the "soil" you have. Remember these are your plants you are putting in the ground, they need to be nurtured just like you kids. They can't talk but if you spend some time with them you may notice discoloration, browning, veins popping.....these are signs something is not right. Investigate for your benefit and the plants... have a great day
Love the selection and prices!
(Translated by Google) Terrible cervisio (Original) Pésimo cervisio
I love this store they usually have everything I need and then some right now they have huge 20-foot Christmas trees! Also they have a rock quarry yard when you can just buy a few rocks or a ton they typically have all the plants I need for my yard and garden you can buy onion sets asparagus sets, they typically don't have live vegetables until late February
Fantastic service! My family had a great time getting a Christmas tree, and Erica and Marco were just awesome helps!
Very friendly and knowledge staff, priced reseonably.
I never use this company but was recently ran off the road by one of their truck drivers.. and to top it off, no one will take mycalls to report the driver even though he tried to use his truck as a weapon and almost caused a huge accident.
Great place to shop. Friendly and helpful staff. Thank you
Always helpful.
All the employees seem pleasant and helpful. Young man in irrigation department very knowledgeable and polite. Female in plant dept in back seems to enjoy helping and explaining about the plants.
Choosing my very first Christmas tree couldn't have been more enjoyable. With patience of a saint, Marco listened to my but..., what if..., is it?...nope not that one...well maybe... Jesus was right there giving me every view of each tree I pondered. Of course, ya gotta love a female's perspective like Erica's! Last but not at all least, Tanner and Ryan prepared my tree for travel and even put on my tree stand!! They chuckled with my tree selfies and low and behold find out Tanner went to middle school where I was his librarian. *sigh* The whole team truly made my experience special and for that I am most grateful. Thank you STAR Nursery on Blue Diamond. Merry Christmas, Susan Slykerman
I went in to This Star Nursery the other day and Lisa Helped me. I never had such a wonderful experience shopping at a Star Nursery EVER!. She was knowledgeable and courteous and really seemed to care about what I wanted not what she wanted to sell me.
Best plants
Great customer service from Brandon
Skinny guy driving loader at rock yard , seriosly this guy needs to find another job , i go there almost every day , and he always mad , he looks angry and acts angry ,, today i was trying to tell him what i wanted but he didnt listen , so i wisteld and he turned arround all mad and got off the machine .. And came to me ,, i think he wanted to hit me o something ....seriosly this guy is not happy on this job.
A lot of variety with reasonable prices. My only gripe is that 90% of the staff seems to be a bit on the grumpy side.
Found exactly what I was looking for. Super easy shopping and very helpful staff..!!
Speedy fast service loaded my sod real quick.
Great selection of plants and supplies.
This is the worst store you can go to the customer service there is very bad don't go to this store very very bad!!!!! If I rate this store is zero star nursery
I am writing this review regarding my visit today November 6, 2016, to Star Nursery on Blue Diamond. Before I begin, I have to say that I have purchased thousands of dollars worth of plants and material from that location with no issue. However, today after the way I was treated, I can say I will surely take my business elsewhere. I come down today to return 4 plants that died several months after purchase (they had a one year warranty). I came to Bethany at the counter. She could not fathom why we were there to return these plants. She insinuated that we were just plain stupid people who had no business taking care of plants and called her manager. The manger came to the counter already upset about some other issue. The manager asked us how much water we had given the plant and we had told her that we had given the Desert Willos enough water. She did not believe us and told us that the Desert Willow needs one (1) hour of watering. Which we know is incorrect. She intructed Bethany to process the return and she did. We went to the back to look for another plant. We picked up another plant to buy and took it to the counter where unfortunately Bethany greeted us rudely and started looking for the name of the plant on a list. I told her I could go to the back to get the name of the plant for her and she told me that "I could wait". Several minutes passed she did not find the name of the plant. I went to the back to speak to a gentleman who was very nice but looked at me like he knew that they did not know what they were doing at the front. He came down with me and told Bethany the name of the plant. When Bethany ran the transaction she ran it for much more than the total amount. She told me that she needed to see the original receipt from my return transaction (which was a a totally different transaction). I gave her the original receipt from the return. She was nervous and I realized that she was trying to charge me over $50.00 over the value of my purchase since she had made a mistake during the return. All they had to do is tell me there had been a mistake but she underhandedly tried to get it back. I told her I was done I did not want to buy anything further. She then again treated us very rudely and told us "your welcome" in a condescending manner as if your welcome for them giving me $50.00. Needless to say, I will not be coming back there and I surely hope that this is not their new standard of treating people.
Wide selection of plants, shrubbery, tools and plant care products. Knowledgeable staff on hand. Plus a turtle pond with gold fish for entertainment.
Lots of stuff to buy for the right price...
I like this Star Nursery and the majority of employees are nice. But One day i decided to call on the phone to put aside some plants and I needed and they passed to the most rude employee ever!!! Before they passed me to him this girl answered and she heard me perfectly with no trouble but when she passed to this rude guy i was disappointed. When they passed me to him i was like " Hi how are you? I had a quick question" and he answered back "I CANT HEAR YOU! So i decided to speak a little louder and he continued "I CANT HEAR YOU! SPEAK LOUDER! YOU SOUND FAR AWAY!!" It was rude! Please put a person who has good customer service. Also they dont care if they put you on hold for more than 30 mins to an hour.
Always love going here. They are very friendly and helpful.
Customer service much better this year, even got free ladybugs.
Good products and a nice variety of plants. Plus they have a few cats that hang out, and a pond with koi fish and turtles. Its pretty rad, cause you know... cats to pet.
This customer service at this location has gone down hill over the past several months. The kids who work there mostly are not knowledgeable and have no courtesy. For example, Kylie at the cash register never says thank you or please swipe your card. Two really tall kids (girl with long hair and a guy) have no idea where anything is located and did not get the three trees I wanted to purchase after I asked for assistance........they acted truly disappointed that I needed help, consequently they disappeared. 20 minutes later a male hispanic worker gladly assisted me with the trees when I asked him to help.
Muy mal servicio y hacen esperar mucho en el área material para construccion
Hit or miss with employees. Today was a miss. Please work on quality control (esp. Rock service girl) so that your customers can get consistent service.
Good prices as always.
Great customer service!
I go to Star reluctantly because the service is terrible but have things I can't get at HD. The teenage stoners they hire as cashiers are dreadful. If it was closer, I would shop at Plant World. But I'm not so this has been my stomping ground. Also, it's hit and miss whether a price on a particular item is better than HD.
Good inventory of herbs!
been purchasing most of my gardening supplies, seeds & seedlings here and they've yet to disappoint me. I've got a beautiful garden now because of these guys.
I've been to other Star Nursery's and this has a great and helpful staff. Best selection too.
Helpful employees!
Great selection, good prices, and wonderful employees. Only 4 stars because getting help can be a chore. It is a popular place and there are not enough people to help you so you spend a lot of time standing around if you need help. If you know what you want, however, it's a great place to find what you're looking for.
Got some free lady bugs from Star. They are working hard to spread Ladybugs around the LV Valley.
To the Manager of Star Nursery. It is about time that you should know this issue, on your rockyard please tell your staff over there to answer the phone, it is ok to be put on hold for 5-10 minutes but you are putting customers on hold for 30-45 minutes, either u forgot to come back on the phone or i dont know why. Do u need customers? Your customer service (answering phone calls are too busy i guess).
Nearly everything you'd ever need and the lady at the information booth knows where EVERYTHING is.
Many bedding plants. It's still a little early.
Great selection
Ericka at the Eastern location screwed up my special order. She was more interested in filling her nails than taking care of a special order. If she was working for me I would fire her for lack of interest in a customer.