Carew Landscaping completed two retaining walls for me, but I would not go with this company again. I felt that all workers and Mr. Carew treated me pleasantly, but I did not find several of their business practices customer-friendly, including:
-No communication when project didn't start on schedule; I had to contact Carew Landscaping and ask what their plan was.
-I was charged an additional $500 for services not listed or agreed upon in the invoice such as dressing all of the gardens in my yard with mulch and removing a stump (which I had already had removed by a tree service). Neither of these extra charges were discussed with me ahead of the final invoice.
-Mr. Carew was quick to take my call and stop by my house for 50% down payment, but over a week went by on several occasions without his response when I contacted him about aspects of the project I felt were unfinished or improperly done, such as filling in around drainage caps and minor flooding in high traffic areas. I called back immediately regarding those, and yet since my concerns about those unfinished or problematic aspects were not yet addressed and my phone calls/emails not responded to within a week, I felt that the company was more interested in getting payment than making sure the job was done right.
-The retaining walls themselves look to be well done, but a construction company that specializes in drainage/foundation issues looked at them and said that the wall should not have been built right next to the house because moisture would permeate the facade there, potentially causing moisture damage to the interior of the home. They also said that the dirt was piled up too high against the brick of the home, potentially causing the same issue. So, now I am planning to have at least one of the walls redone, at great additional cost.