Really enjoyed working with Mary, the designer, but the whole process seemed disorganized, disjointed and not customer focused.
At times the staff, the “landscape coordinator” in particular, didn’t even seem to want our business and put up barriers during the design process.
After completing the initial form, which the staff seemed to treat as more important than the ACTs, it didn’t seem like anyone actually read much of what was on it. It didn’t get passed along to the designer or other team members after we submitted it and instead we kept having to repeat information that was on it to various staff through the process.
We were also told they can’t accept emailed or cell phone photos, so we would either need to print them out or bring a laptop or tablet. A minor annoyance, but still it seemed like they could have taken the time to forward the designer the photos instead of putting all the responsibility on us.
After waiting 10 days after putting a deposit down for them to “gather the plants” and ignored emails asking for status, finally had to call and ask for a manager to intervene and installation happened just a few days later. The landscape manager only called a few days after looking for payment and then called a few days after that to let us know that some plants had been substituted, something the installer already went over with us.
The third party installer used, Scenic Landscape, was great!