Reviews of LawnTech (Gardener)

Tharon Hall

I’ve used LawnTech (Senske) comprehensively for a long time and never been disappointed. The lawn is always healthy and without weeds, the pest control is effective, and the sprinkler system is spot on. You don’t typically get to meet the technicians but Brady Madsen who repaired and started my system was super friendly and a consummate professional. The service is about the people, and LawnTech (Senske) have some of the best.

Anthony Mason

Good people. Good company. Good service.

jacob blaylock

Lawn Tech ruined my lawn. I have requested for them to come fix the problem 3 times now. They are full of excuses but not solutions. I asked today to speak to a manager and no one called me back. I called in yesterday and no one answered. I messaged them on the weekend via Facebook and they told me they would call the next day. I called the day before that and they said someone would call me. I have yet to receive a phone call addressing the situation. My initial contact was over two weeks ago. A person inside the company told me something was wrong with the company but they could not tell me what exactly other than a lot of lawns they manage have the same problem. Today 8/4/16 a manager called and came over with some fertalizer.

Elisse Brady

Not too big or too small. Just enough for the kids to see and love. Super affordable

Collin Hanson

I'm not one to complain on public forums, unless it is more than justified. That being said, this is one of those occasions. I've had Lawn-Tech's services through 4 of their treatments. After the second treatment, I called and asked to have the 3rd treatment cancelled. Before the 4th treatment rolled around I called and asked for services to be cancelled until the spring of next year. 2 days before the 4th treatment (that I thought I had cancelled), I got a called from their office asking if my lawn would need further service. I told them that I had wouldn't need anything until the next spring and that I did not need anything else. This afternoon I noticed a few flags in my yard. I called to see if they had come to spray, they said that I had only cancelled the 3rd service but that they record they're telephone calls with customers and they would review the phone call and get back to me. They had no record of the call they had made to me 2 day prior and stated that I needed to pay. I paid, but won't use them for further services. TL;DR: No problems until I cancelled service. They called to confirm I had cancelled 2 days before treatment, they treated my lawn 2 days later and said they had no record of my canceling.

Beverly Ward

Horrible public relations! They sent me a bill that said if I paid for the whole season I would get a discount and a bug treatment. When I called to pay the manager refused to honor their own ad! I have been a customer for years but was treated horribly. I don't recommend this company at all.

Heidi Higley

Employees are great and the work they do is amazing!

Justin Franklin

Scheduled a time to get my sprinklers repaired and adjusted. They said they would call me back and schedule a time. Week later I hadn't heard anything so I called them back. They said they would have someone out there in two days. At that time I also requested a lawn treatment for dandelions. They said they would schedule that. Tech came out and looked at my sprinklers and said roots had moved them. He said he didn't have the tools to remove the roots and I was on my own but they charged me anyway. He showed me which direction I should cut the roots. I did it as he said and cut right through the line. After several days they called me and said the tech for the spray would be there the next day. Never heard from them. 3 days later they call me again and said the tech would be out the following day. I asked them what time so I could meet them (need to unlock the gate and put my dog away) and he said early morning. 8am to 10am. At 12:30 I still hadn't heard from them so I called and cancelled. Save your time and just spray yourself. As for the sprinklers, as long as its a head replacement or something simple they can do it, but if its something simple you can do it too. Don't waste your time and money on these guys. They deserve NEGATIVE stars.

Chas Bird

Very Very Pleased with the customer service I received. I am buying a house with a sprinkler system. Brady Madsen took the time and explained everything and answered all my questions. Very pleased with Lawn Tech and Brady.

Jared Hamilton

Recently bought a home with a sprinkler system that Lawn Tech has serviced for the last few years. I had some trouble getting it going, and so I called to see if they could help. It was a busy time of year, but Brady M. worked around my lunch break and got there the very next day. He took the time to show me what I needed to do to maintain the system both in the spring and fall. I would definitely call again. Thanks for the help.

Jon Fry

This is an excellent business. Honest prices with great service.

Megan Funke

Lawn Tech has great services. I use them form my lawn, and its weed free. Knocked out a huge patch of clover in one visit. I will definitely use them this year!

Clarence Wolfe

Good people

Kristen Hansen

I would recommend Lawn Tech, especially Tyler for anyone who wants amazing service! His responses of my requests were "Of course" and "my pleasure." He made pest control easy!

Donald Scheirer

If you want a company that plans work and follows thru, this ISN'T the company to use. I waited three different Friday's for them to spray and they never showed up. We have dogs so we were trying to plan with them but then they would show up whenever and tell us they couldn't spray the back yard. I would call the supervisor and ask about the the schedule and he said it would take days to schedule. Usually you can just pull up the calendar and make changes. They would also never return calls. If I scheduled like them no one would have water or power.

Michael Cousin

We had a problem with bugs in our place. No idea how they were getting in, but we would find them on the floor in the bedrooms and under anything that was left on the floor. With small kids I didn't want something really invasive. Had Paul from LawnTech come out and sprayed the whole house, around the baseboards and windows. The stuff he used had almost no smell and it was quiet enough our 18 month old didn't even wake up. 6 Months later, we haven't seen a bug since that week and that was a dead one. Excellent stuff, would recomend to anyone who wants great pest control.

Cameron Jensen

I paid nearly $300 to have their “full year service” for my lawn. I’m in and out of town during the summer so I figured I would pay a premium price and not have to worry about my lawn as well as paid a premium for another company to take care of the mowing. This was to avoid having to worry about my (already nicely taken care of yard) while I was coming and going this summer. After doing their full summer “guaranteed service” and multiple attempts of “spot treatments” I finally had someone come out to my house 2 weeks after their final spray of the season so they could see for themselves the horrible results. When he showed up he was EMBARRASSED at how horrible the treatments worked. “EMBARRASSED that they didn’t do their job.” He took pictures of the weeds throughout the yard and close up pictures of how healthy and alive the weeds all were to prove to his supervisor the sprayer or treatments didn’t do their job, and “appears they have never sprayed once the whole year.” He assured me he was going to take it to his supervisor and get this “embarrassment” under control. The results were so bad he had to look up my account to prove I had them out every month plus some. He then follows up a week later to tell me it’s MY FAULT the treatments didn’t work. It’s MY FAULT their records only show I called in 1 time to request ADDITIONAL service (I called more than once as you’ll see in the next paragraph, but oh they have no record of it). Every bill I sent in I would remind them in the “special comments/request” portion to do spot treatments, no weeds are dying, but oh, they have no record of that either. It’s MY FAULT they didn’t take the time to look down at the ground for themselves while they spray every month to see the condition of my yard. No matter how you look at it they made it clear everything was MY FAULT. I didn't want to make time to write this review, but with how quick this guy went from my yard being an "embarrassment to LawnTech" and accepting SOME responsibility- to we will take care of it especially because what you've paid and the program you were on- to my “supervisor” says up yours- I’m more than happy to explain exactly what happened. I will hand it to them for cleverness. Because when I would call throughout the summer to tell them it’s not working so they can do “spot treatments” they would say, “you have to give it 2 weeks before our last spray will start working.” After 2 weeks you call and say it’s not working and they say, “Oh, you’re passed your 2 weeks. You have to call within 2 weeks of our last application to tell us it’s not working for us to come out.” And the most classic of them all is when you call on the exact day of 2 weeks they tell you, “the government doesn’t allow us to spray anymore chemicals. It’s a government thing, sorry.” Bottom line I gave this company the max amount of money on their full summer service with their “guaranteed” crap to take care of the lawn and in their own words, it was “embarrassing” how bad of a job they did. They find every reason to pin their failing “guarantee” on the customer. After blaming everything on me, they stopped responding to me to get this resolved after I sent picture upon picture for their "supervisor" of weeds throughout the yard. Perhaps they were too "embarrassed". Judging by the other comments it looks like their priority may be strictly commercial accounts is the only assumption I can come up with for their lack of consideration, and more power to them if that’s their business model. I’m writing this review to show how they treat an average joe and how valuable that “guarantee” is. There’s plenty of other companies out there to choose from, go with someone else, or take care of your yard on your own.

Josh Gunderson

Year after year we choose Lawn Tech for our lawn and tree care needs. They are the most knowledgable, professional and dependable. We are are always pleased with the great service we receive, thank you Lawn Tech!

Cheryl Pence

The last several years we received good service. This year there has always been an excuse why tech can't spray. Tech noted on Spring application that I just received by email, that the gate was locked, yet when he called me that day he couldn't spray because he thought it to windy, it wasn't. Today he managed to leave note on door but couldn't be bothered to ring door bell or call..I was home. After several years of excellent service, it's very disappointing.

Chris Phelps

Fast friendly service and the technicians are completely 100% professional and clean. I highly recommend this company to anyone looking for a lawn care and tree service

But seriously

if it was not for you I would have once again had to spend around 1000 dollars this season fighting my neighbors' weed problem that would just pour into my yard and in turn stress the relationship between the two of us...my yard has never been this full and green I had to sharpen the blade of my mower because my lawn is so thick now thanks so much.. sincerely "the guy with the best lawn in the neighborhood"

Chyanne Smith

Have had lawn tech for 15 years. Have been in my new house with an established yard for 5. After 5 years of using lawn tech my lawn looks worse than it did before they started. Called numerous times last year and complained the dandelions, broadleaf and quack grass were taking over my lawn. The condition of my lawn is horrible. I prepay every year for the service and have to call to get on the schedule every spring after I see the trucks in my neighborhood. This year I called and they scheduled the appointment. I come home to find a note that says dogs were home. Well yes they were, but they were inside with my daughter. So I rescheduled. I was assured the tech would call 30 min prior to his arrival to avoid this from happening again. The appointment was between 8 and 12. Around 11 I called to see if he was close. Apparently he had already been to my house and sprayed, yet my daughter was home again and never heard the gate. With two dogs they would have alerted her. This was about a week ago. I go out to check my mail and a dandelion patch was the healthiest in my yard. I called today completely frustrated and asked for my pre paid service to be cancelled and my remaining services to be refunded. I am so disappointed. I hope this review is beneficial to those who are considering lawn tech, or current customers that have been experiencing the same issue. Like I said before, my lawn is worse now than it has ever been. I would not recommend them.

Jon Bonnesen

I would be hard in just a few words to express how poor my years worth of service from this company has been. They break most appointments, do shoddy work , and when asked to remedy the problems they are far less than helpful.

Allen Neff

4 years in our new house and everything from spring start up to winter shutdown, never disappointed with Lawn Tech, big thank you to Brady Madsen for taking care of our lawn and sprinkler system.

J.B. Hoge

Dont Do It!!!! We paid for a full year of service and receive little to NO service. We requested a quote for them to do a sprinkler system and were told they would be out within 5 days. After 8 WEEKS of the same comment we went with someone else. Our trees had scale on them and we were told the trees were treated and that the scale would fall off in 7 days. After 7 days ALL of my trees had scale. I took a sample branch to a tree expert and he told me there was NO way my trees were treated. Calls to Kim Johnson, manager, have gone unanswered and I am DONE!!!!! WORSE SERVICE EVER!!!!!

Michael Stapleton

Very pleasant and helpful answering questions

Amicus Curiae

Quoted a price then received a bill for more than what they said. After calling them I figured out they signed me up for the "full year" service without my consent and without any communication. Three weeks later my lawn is full of dandilions. Their "spot" treatment for weeds failed. This company lacks integrity. There are some bad business practices going on here.

Trevor Ward

There were 3 times within a week that they made an appointment with me and didn't show up or call. Finally they had someone come out, but all they did was dug a hole in my yard and told me that their equipment wasn't working. They left the hole and never showed up the next day like they said. Worst service I've ever had

Wally Nancy

LawnTech has been doing our landscaping and lawn maintenance for 25 years and we couldn't be more happy with them. They are great to deal with and knowledgeable in their field. They have taken the extra time to help us with any issues that have arose. The owner Kurt took it upon himself to personally resolve an issue with our lawn when we had trouble trying to keep it green. We've had several companies try to compete at LawnTech's level but they have been unsuccessful. I would highly recommend LawnTech for any landscaping and lawn care needs.

Brian Allen

They sprayed our lawn in a downpour of rain... when I complained I was told they would repeat in seven or so days because that's what the state of idaho requires between aplications... when they came and "resprayed" the applicator spot sprayed the few dandelions and left... my yard is full of broadest and thistle.. my calls where never returned and they demanded payment on their shotty service.. this company is a far we and a joke.

Brian Wright

I've had good/great service for 6+ years, but since becoming more "corporate" their communication between Washington and the local crew is awful. I added aspen borer tree treatment to my service last summer to begin this season. I expected it would happen in the early spring, but it wasn't done until August. In the meantime, I've lost 3 trees to the borers. Perhaps there's nothing that could have been done, but I can't help but feel that the service I asked for wasn't very proactive to prevent this. I'm also getting really tired of leaving my yard unsecured after getting an automated voicemail stating when lawn services are taking place, and then it's a no-show. I don't know what to expect, so I leave my gate unlocked thinking it will happen the following day? No, not the case. Eventually, I get another automated message with a new date. I feel like my gate has been unlocked more than locked this summer. I really miss being able to pick up the phone and immediately get a person. Now I get to navigate an automated menu and get hung up on much of the time before ever getting to a person. This is getting really old and I'm likely going shopping for service with a more local/personal touch again.

Gail Conover

This company has always been one that you can depend on. They were referred to me and I referred them to someone else.

Jerry Ward

Geat yogurt and toppings.

Bryce Wheeler

Quick and responsive. If the lawn didn't improve after a weed treatment they came right back and sprayed it again without an additional charge.

boogeyman556

They are awesome. Lawn looks great. Quick to respond if you need help.

Kim Johnston

Waited all day for my sprinkler blow out and at 5:45 I get a call that they won't make it! My whole day wasted waiting- they obviously feel my time has no value! Never again!

Jeremy Krupp

Kim and Kurt’s team at Lawntech have helped keep my commercial property and home landscaping look beautiful for years. Our office landscape was originally designed with plants that were the wrong fit, too big, wrong Mgr type for location, etc.... Lawntech came out and educated us on the right type of plants to use based on the light and location to the building. Then their crew came out and rebuilt the landscape at a reasonable price. Years later everything is perfectly sized and beautiful. Our lawns have been weed free for years. If a weed shows up, Lawntech shows up and kills it dead, they never hassle us when we call, they want to help. I wouldn’t shop anywhere else and neither should you.

Lynn Jensen

Will not return phone calls Poor service. I would strongly suggest finding another service. There technician are not properly trained.

Rett Longmore

After two years of great service I cancelled my account today in frustration. Normally they would come up to our home four times a year and do treatments. This year they called and made appointments multiple times only to cancel or "no show" on the day of the appointment. One day a tech come up during heavy rain and asked if I still wanted him to spray, I asked him "are you supposed to spray when its raining?" He replied "No, not really" so I said, "I guess not then." I called again to schedule an appointment, they said they will call back with a time. They never called back. I called again today now that my yard is full of weeds and dandelions to try and schedule. Rain is forecast for the weekend and next week. The guy in scheduling said he couldn't find a tech that would be in my area this week. Good for them that they are so busy I guess but bad for me as a customer just trying to pay for service. Account cancelled.

Casey Emerson

Set up an appointment over the phone and waited all day for the tech to show up (8am-5pm window). They never came and didn’t notify me or contact me in any way afterward. When I called to reschedule a few days later, the operator said she would figure out what happened and call me back. She never did. Not the best first impression. I’ll look elsewhere for a better option.

Scott Christensen

Great service. They always come promptly and their products are superior. They will always come back if necessary to achieve the desired result.

Pam Williams

Poor CUSTOMER SERVICE ! Wouldn't recommend...

Albany Horel

I had my trees sprayed for aphids and bugs a couple weeks ago. The past few days we have had bugs all over the patio furniture. This morning I get in my truck and have tiny bugs coating the truck. 1000s all over the windows and doors. Get home and find branches of the trees BLACK, completely covered with black bugs/aphids. I am disgusted and mortified. I can’t even park in my driveway. I called to notify them of my gross and disgusting issue. All I get is a call center person that cant speak clear English and can’t tell me anything!!! I now have to wait 24-48 hours for someone to call me back. I do appreciate the prepaid service I have received.