this is the worst experience i have had to endure. i was there to pick up a large item that my friend could not fit in her car. i had the receipt and it said, "will call merchandise pick-up." i went to will call. clerk sitting at the desk responded to her cell phone before she acknowledged me. i handed her the receipt, "special services customer invoice." after not finding the merchandise near her desk, she called someone. he went to the "garden" area. i stood there for some time without anyone checking back with me to tell me what was going on. finally, i could not wait any longer so i went to the service desk to explain my problem. the person there said that there were a number of the grills outside on display, they just needed the key to unlock them. i could not wait any longer so left.
i just got off the phone with the service desk. there were two female employees who did not identify themselves so i do not have their names. they placed me on hold both times after i explained by situation. finally the third person i spoke with identified herself after asking me a number of times who i had spoken with. i asked if i needed to explain myself again. she finally said her name was Gina.
i wanted to know whether i could park next to the grill display out front so that they could load one for me. i confirmed that i had the receipt.
felt i should share this customer service experience. sorry home depot, you all need to understand what customer service is. it is NOT what you are currently providing.