I talked with a very nice young lady lady for an appointment on grub worm treatment and a future front yard make over. Another nice young lady called and made the appointment for grub worm treatment estimate. On the day of the appointment I called the main office from a friend's phone ( on speaker phone) 45 minutes after no show to find out if there was a problem on getting here, was rudely told they tried calling several times. I tried my best to explain our cell phone towers were down all day and there was no way anyone was getting hold of me. I was rudely informed this has always been their policy. So, the girl went on to the next customer, click. The lady hung up on me. No trying to reschedule, nothing. My friend and I just looked at each other and he stated " well that was rude!". Later that day I drove to the place of business bc I still had no service due to Verizon tower's being down. Was greeted by what I could see, an irritated lady, and I could tell by her voice, she was the one I talked to on the phone earlier, I asked if the original lady who helped me was there. She was not. I asked for a manager. I was informed she was the owner. OMG, no way. I calmly tried to explain and ask about my appointment, she wouldn't listen and told me she didn't have to listen to me or do business with me. So, I asked to have my money refunded on the flowers I had bought which I also went to pick up, bc I'll be hell bent if a business is going to treat me like that and get my hard earned money. She then had trouble with her debit machine and even had the nerve to start complaining about my debit card until I had to tell her, that her own worker just 2 days prior told me that they were having problems with that machine and had to put a plastic bag over the cards for them to work. Only then did this rude business owner shut her mouth. I talked to 2 personal that worked there and not once was I informed of a policy about not answering my phone the day of an appointment and that it would be rescheduled. In fact I was told I didn't even have to be home bc it was just for the initial estimate but I insisted and was told they wouldn't make until after 230 (which we were waiting). So, to make a long story short, I'm glad this happened bc my dream front yard makeover which was going to cost me a few grand isn't going to be with Earth Works. So I DO NOT recommend them because the owner has no professional or people skills.