Reviews of Caldwell Hardware (Gardener)

Bill Cherry

Nice people and they keep there stock on hand

Craig Christopher

I have purchased a Bobcat zero turn mower, a Stihl Chainsaw & backpack blower from Caldwell Hardware. They are a local, family owned business and are a pleasure to deal with. Phillip has always taken the time to ask what I needed and has helped me make good buying decisions - never over selling, but he never let me buy a lesser product than I needed. And I can't say enough about their Stihl products - I only wish I had discovered the difference between Stihl & any "Big Box" store product earlier in life. I wasted a lot of time working with & on the other tools I bought before.

boo sissy

Great local hardware store.

Danny Jones

We live on Hot Springs Village and have a lawn care and home improvement business. To have a small engine repair and hardware store all together so close and run by a local family doing business in the same spot since 1974 is really convenient and they are priced very competitively!!!

Sandra Lambert

Friendly folks!!!!

Randy Pittman

Very helpful. Friends

Cheryl Gray

Good selection of hardware

Nancy Melin

My husband says Caldwell Hardware has anything anyone would need in the way of hardware.

Leon Lamb

Smart, educated customer service, nice store.

C . Michael Turner

Very helpful and knowledgeable

Becky Morris

They have almost everything you will ever need and the service is excellent

Kamikaze_ Mike

Love this place. The gentleman that run it are VERY helpful and they have a pretty large selection of goods as well. Very convenient location to use. Will be back in sure. Thanks for all the help fellas.

cdarn000 .

100℅ The Best..... Thanks

richard pericas

Puts used parts we purchased a belt and within a HR it broke don't use Caldwell's and overcharges.The owner is rude won't work with you never ever use them

Shiloh Fulton

It's Not a specialty store, it's a General Store with a good variety.

Joseph Norton

Had just what I needed!

Elizabeth Lambert

Great selection of merchandise and helpful employees!

Cameron

Good friendly people.

Megan Scott

Very helpful and nice employees. I was in there for keys to be duplicated and was extremely pleased with the customer service! I have also called in about a problem with a weed eater that I did not even buy from there and they were kind enough to help all they could.

Renee Sartor

The rent of the storages or ok

Valerie Davis

Wonderful people and great customer service as always

Kyle Landrum

I have used Caldwell a few different times for large purchases. The owner was always friendly and I enjoyed his enthusiasm; however, looking back, it became apparent he was only excited to be taking my money while offering false claims of “We are here to help” and “We’ll always go above and beyond.” I took some chains, from my MS 360, there to be sharpened because of my past pleasant experiences. The mechanic was seemingly cranky about having to be a work. He hurriedly sharpened my chains while I waited. I took them home, a little concerned by the speed and inattentive manner by which he sharpened them, to test them. First chain produced a powder/small chip with a slight right slice. The second chain produced the same powder with a more severe right slice. I took some pictures and called back. The pleasant lady on the phone said I could come back and talk to Phillip. I mentioned it was a 15/20 minute drive and that I wished it was done correctly the first time. She said to go ahead and come back and talk to Phillip. I showed up and brought the saws to the shop where the mechanic and owner (Phillip idk) were telling another customer (on the phone) there was nothing they could do (always a good sign). I showed him the pictures and told him my issues, politely. He was very rude and short. He said I could pay to have them sharpened again. I said “well I’ll just get my money back.” He said there are no refunds and that I could pay again but it wouldn’t be any different. The chains are new (less than 4 sharpening), saw runs great, bar is in good condition, etc... He simply didn’t care about my problem or didn’t even believe I could have one. I even offered him to cut with saw. He said he had been doing this longer than me, that the machine doesn’t mess up, and that I’m the only complaint he’s ever had with it. All he had to do was be polite and show SOME care to my problem and I would be a lot better. Even if it can’t be fixed, tell me why, show me why, or explain to me why this new chain won’t cut a straight line and produce big chips. That’s all I wanted. 40 dollars wasted. If you're reading Caldwell, please fix my problem and treat customers better. Edit: The owner called me and made things right. I really appreciate his apology and will use Caldwell again to see his improvements. Everyone has a bad day sometimes. I will update my rating upon further use of this business.

Gilbert Boardman

Knowledgeable and helpful in every aspect of a hardware store

Gbrad Bailey

The BEST of BEST

Scott Robertson

Everything you need to get the job done from carpentry to landscaping

mark burfeind

The BEST hardware store in the area!

Dragon Flyer

They have very good service not only on small engine but on sale of basic items. When I have purchased chain and pipe etc. for my 'girl' projects they have custom cut for me. I always go to the "cowboy", the very tall thin salesman. He is the most friendly and the most helpful. The owner is not as patient in helping.

corey lambert

In response to the above review, I am not the owner But,I am The STIHL/Husqvarna certified mechanic for Caldwell Hardware,Robert's Small Engine.We take extreme pride in customer service and satisfaction! Ask around the community! I am aware of the above situation,Although I was not the technician who corresponded or attempted to satisfy the customer,I know the situation/problem the gentleman is referring to is a unique problem, because his reported problem could not be duplicated or made visible to the technician when the piece of equipment was in our repair facility! A classic case of "We can't fix it if it isn't broken" at the time the item was in for repair! I am truly sorry/disappointed you feel you had a bad experience with us! We did not become a warranty dealer for Stihl/Husqvarna by leaving the customers hung out to dry! The customer is always right has always been our stand! But when the customer pushes too hard,Yes the OWNER will push back! I hope to get the opportunity to right this "wrong" for the gentleman if it is a plausible complaint!

Lucky Burgess

They have a great small engine repair service, quick, and very polite

Jeff Blackmon

Great place to get things fix

Jack F ee

They had what I needed

Greg Gates

Always helpfull. Absolutely the best hardware store in area.

Joice Denman

Vert helpful staff if they didn't have what you were looking for they told you where you may find it

Mike Marzonie

Small family-owned hardware store that's got everything and more

Liquid Concepts

Great place to get any kind of hardware related item and the staff are always great to talk to and very knowledgeable! I Highly recommend them!

Alan Spears

I'm new to area and stopped to check out. Very clean store with everything or close to it, you will need. Guy answered my questions and showed me a few options on tackling the job. Very friendly and helpful.

Cheryl Catalano

Friendly, helpful a little more expensive, but showed me how to maintain so I don't need to come back. Thank you!!!! Totally worth every penny.