I can’t believe the experience I had here. I went to the bakery and picked out a cake and asked one of two girls if one of them could write on it. The one asked the other (Her name being Emily) if she would do it and Emily said yes. So I tell her I want “Happy Anniversary” and she takes it and does it. When she’s done she sets it on the counter and immediately walks away. I look at the cake and it says “Happy Aniversy” in awful handwriting. She clearly didn’t space it too and the end of “Aniversy” is smushed to the edge. I buy it anyways because I’m way too passive to mention it. I called my aunt to tell her about it and she called the store to complain. First she called the bakery and Emily answered. When my aunt told her what she had done she laughed. Not at all funny. Then, she told my aunt that if she really had a problem she should deal with customer service. She was awful and rude, not at all professional. My aunt then asked to speak to a manager. She got one and his name was Andrew. He initially didn’t even believe that Emily had messed up the cake. Then he said we could come back and get a refund. My aunt said she wasn’t looking for a refund, just an apology and that Emily be told of her mistake and educated. Andrew apologized at the end. Overall, I’m not at al happy with this Copps experience and will only be returning to get my refund. If Emily hadn’t been so immature and rude I would have just left it, but since the customer service here is garbage I’m getting my refund.