I am normally very satisfied with ALL the Publix I have frequented, so leaving a 1 star review is not done lightly on my part. After purchasing a few hair care products, I found them at a lower price, and decided to return them to Publix, but couldn't locate my reciept! I read online that I could still return it for a gift card, no problem. But once I arrived at this store, not only was the young man at Customer Service rude and unfriendly, which is NOT NORMAL for Publix at all, but the manager wasn't helpful either. They gave me the impression that they would just do a no reciept return, but then begin to question me about what DAY I purchased the items, so they could look up the sale, but he never even bothered!! I told him I was pretty sure that ALL 3 of the items were from to their store, but I guess I didn't sound convincing enough to the manager or something, because then he claimed if I HAD THE RECIEPT, he could look up the sale and trace it!! Huh?!!! If I HAD THE RECIEPT, there would be no need to "trace the sale!" His reasons for turning me away weren't exactly clear, but I definitely got the impression that they were close to closing time, and he planned to discourage me in any way he could. He even suggested as I was leaving I should try returning it at another store, though I purchased it AT THEIR LOCATION. I was frustrated at this point, and felt like this manager perhaps wasn't dealing with a full deck of cards, so rather than argue my point, I just left. I actually felt embarrassed even, as if I was the one making NO SENSE! Now I hear EVERYONE online saying they have never had a problem doing a job reciept return at Publix before!! So why was I turned away and treated like a suspect or something?!!! I believe it was just this particular incompetent manager,and the less than helpful Customer Service employee who were working at the time. Saturday night, July 20th, 2019. 9:30 p.m. Peytonsville Rd near Nashville, TN. Just in case anyone is actually checking the reviews, maybe these gentlemen need to be re-informed of their own policies. Not to mention that young man at Customer Service TRULY doesn't belong dealing with the customers. He's the OPPOSITE of all the polite and friendly employees I've always had the pleasure of dealing with in all my years of shopping at Publix, even when moving to a different state. He was the WORST. Sorry young man, but someone needs to say it, or it will never be addressed! :(
Hopefully the next loyal customer gets treated a little better at least...