Reviews of Apple Puerta del Sol (Fruit Store)

Nicolai Robles

Waited an hour to make an appointment. They gave me an appointment in 2 weeks in another location. Still in disbelief. My iWatch stopped charging, but they could not care less to even let me try another charger.

Fran C

Ok

Guillermo E. Barreto Nieves

Whent to a Genious Bar appointment, and was atended very nicely!!!!

Mo Stein

Worst Apple store service, strong lack of knowledge by service personnel

Hassan Rifaat

A great experience and staff super helpful. Solved a problem I had !@

Jan Hermanns

Honestly the most unhelpful experiences I have had. The staff could not help, nor make an appointment for me to get my devices checked. It’s incredibly crowded and you’re being treated like one of hundreds of customers that they don’t want to help. That makes it the worst Apple store I’ve ever been to.

J Blanco Fernandez

PLEASE READ!! THIS IS SERIOUS Really bad experience, pour professionalism and horrible customer service. A month ago I have changed my battery in Apple store Puerta Del Sol, after that, my phone start doing crazy things so i went again, i explain to them my situation and the response that I received was that is a software problem, they can not do anything and I should wait until the next update. 3 weeks later my phone die, I come back and they told me that is dead forever and they offer my a replacement that cost 360. Of course say NO!! and leave. After that i went to fix my phone some where else, so I did and just changing the battery was working fine. That is not the end, I ask this nice people to keep the original battery in the phone, so I came back to the Apple store and I explaned to them again the situation, they looked at me like a full but anyway, I persisted and they agree to try to replace the battery. Surprisingly they came back whit my movil dead again telling me the same. "Sorry but is not working ....." So I left again and I went to the small shop and change the battery and now is working fine again. AFTER THIS I CAN NOT TRUS THIS APPLE STORE. I HAVE BEEN IN APPLE STORES IN OTHER COUNTRIES BUT IN SPAIN EVERYTHING IS AWFUL, VERY BAD CUSTOMER SERVICE.

Jens Grum Jensen

Its all on spanish, but very impressive place!

sergey a

It's just ordinary Apple store. Great as usual. If you've been to it once there's nothing to add more. If you haven't you definitely should.

Deezle J

Not the most reliable store, hard to make appointments, long appointment waits, hard to get in contact, they rarely pick up the phone, did not get help on the spot after multiple interrelated issues, does not open early in the morning, just in general not a top-notch apple store and therefore, after so much experience with awesome apple stores, i have to give this weak review. i prefer results over smiles.

Zeinab

It is usually crowded and you have to ask for an appointment, but the treat is always nice and well

Gaston Bertoni

Horrible experience! 20 minutes minimum wait just to get the phone i know i want since i walked in. And they cannot provide any faster service.

Anthony Paulhe

The wait is so long! Book half a day off work to get something fixed in this shop.

Francisco Borja

Nice Store. It was huge

Antonio Marotta

Amazing place, wide and rich of different spaces

Eduardo Arango

Great Apple Store ! Too expensive!!

Ghazwan Hasan

As usual with apple I like the store and I enjoyed with free internet and trying apple products

Thomas Rohde

Left me waiting 15 mins at a table. No service All I wanted was to buy an iPad. Waste of time

Loy Amack

Stood in line for 40 min at the Sol Apple Store only to find out no tech help was available. They could have announced that earlier and saved like 20 people from standing in line unnecessarily. When the man in front of us complained the Apple guy said "that's the way we do things here. If you don't like it..." It was so unprofessional and completely arrogant. I've only ever received Apple assistance in the States so this pathetic service was really shocking.

Alex Overin

It's terrible really. Before we wait 15min for "booking" our ptoblem about broken Iphone.. After registrade our problem we Wait 45min more then specialist can help us... terrible servis. Very more problem for this expensive phone.

Arman Harutyunyan

A huge store with lots of assistants

Brahim Sekkat

Waited 20 minutes to buy a 1500€ iPhone, not the service I was waiting for!

Alfredo Ledezma

Great, as usual.

Constantine Koumantos

Best and most beautiful Apple Store in the world. The staff was very friendly and they worked on repairing my phone extremely fast!!!

Guilherme Paukoski

Good location! Always the same service!

Michael Rachid

Very nice Apple guys who give you the best attention and big friendly smiles considering the insane amount of people that goes there everyday. Really, the staff here rocks! Thumbs up. And enjoy the surroundings of Puerta del Sol.

André Wagner

Well, its an apple store, but not as crowded as in other citys, still nice and if you need to use wifi, aswell a quick place to go to ;)

Tony Ruiz

Need to contact family members? A great place to visit , get assistance for your Apple products or just plain rest.

Juan Matarranz

Staff know what they talking about. Quite fast customer service and always willing to help customers.

Marvin Lawrence

At first i was disappointed with the service cause nothing was done to help me Thanks to the managers that try to help me but below explain my experience Then i went back after i met with the best representative

Nyebwana Omar

These kind of shops you can't find them nowadays

SPAIN TN

Such arrogant !!! No dust bin And even one staff asked me to go the other side of room while I was waiting on the line.

Belen Mayoral Gil-Casares

Very well organised. Violeta helped me fast kind and for free.

Toma Prysykar

The location is great and it’s also pretty clean inside and outside of the store.

Sebastian Gonzalez Schwidrowski

Nicest Apple store ever. Its a definite go-to place!

Maksym Prokopchuk

It’s a good place to fill yourself as ping pong ball. I was transferred between 5 workers of the Apple store just to know that strap is not in stock. Thanks Tim for such bad experience.

Yan Geller

very large store, good service

Ido Loberman

The service and appointment system is terrible. The store has no signs , no lines. They try to confuse you by moving you from one place to another, in every new spot they let you wait more and more. I had an appointment for 20:45 and then they postponed it to 21:15 without sending me a text massage. In the message they said they were ready to serve me at 20:45 and then when I came in they told me that I better wait in the store. There are no sitting places in the store, there are many employees running around the store and you don't know which one to address, no digital signs that says how long more I should wait . This is the last time I buy an apple product! Moreover there are no prices on the products presented in the store, and you have to wait for an employee just to ask for the price.

Ali AKH

This the worst Apple Store I have visited in my life. The nearest appointment was 7 days away. I took it, when I arrived there, they told me they cannot replace my screen today and I have to take another appointment in the early morning!! Which I did, then they told me it will take up to 2 hours to replace it. But they couldn’t keep there words and waited for extra 2 hours!!!!!! People have their business, work or family. We cannot spend the whole day in the store just to replace the screen!!!!

Stephen Kenealy

Love this place. Brought my iPhone from the US while on vacation and they help me fix the problem

Nicolas Begaries

Extremely poor customer service. Having an Apple benchmark across Latin America and various in USA, I need to say that I´ve experienced the most disrespectful situation in Puerta del Sol. Two days, two situations: 1- Was in to purchase a MacPro, sadly it was out of stock so I decided to take a look around to purchase other gadgets and come later. While doing so with my wife and 2 babies I was intercepted by an employee telling me that the store was about to close and needed to leave, even standing in front of me and preventing my way through; I remarked I was on my way out through the other aisle, however the employee followed us saying "You need to leave because I want to go home" (clearly not the attitude I´ve seen in Apple being a customer (not playing around with iPads and using free wifi). Called the supervisor but he rather defended the employee instead of looking for a solution. 2- Went back to purchase the MacPro, and was directed to an "express checkout" with a queue of 10 people (anywhere else the person who boards you is able to process the payment right with you). Now, the girl on the express checkout was nothing less than rude, told my wife with 2 kids to go herself to pickup the accessories for the MacPro upstairs, laugh when the credit card didn´t go through the 1st time and more sadly used ironic language on "how things were done in Spain compared to Latin America". The only positive was the store Manager who interceded, assigned a different employee and was candid for the situation. Suggestion is to train employees in customer service and evaluate the ratio of staff to real customers (avoiding them to focus its service on the +80% of people just playing with iPads or using wifi).

Luisa Ramos Lazcano

Went there to buy an accessory for my iPhone and couldn't find anyone to help me on what I was looking for. All employees were "busy". Didn't have a good experience there.

Chao-Kai Lin

Incompetent staff. Shocking...

Andrew Clayburn

Gorgeous large store with a good selection of everything, but service was a bit slow and price seemed a bit high to me.

Andre Carioca

It's am apple store. You get what your expecting. Tourists, always full and beautiful build.

J. Suarez

Efficient and large. Great customer service.

Riana Andrieux

a very poor not to say the worst ever customer care, mostly when they know you are not from Spain, even if you just purchased a watch from them, they just can’t show any sign of friendless, it is not just in the culture of that house, so disappointing!

Hüseyin Taş

It’s an example of a quite complicated Apple Store. If you find your guy, you’ll get the regular expected Apple service, but otherwise employees try to get rid of you as soon as possible. To buy Apple products it works extremely fast, to repair quite tiresome. First of all in order to get an appointment you have to try hard online system (perhaps it’s because of the location, center of Madrid, but yet this doesnt explain why not to hire more/enough stuff then).

Valentin Vutov

Great location.

Sasha Katsnelson

Well-staffed Apple store with helpful and English-speaking staff

laura messina

Liked it

Amanda Ulricksen

Really great experience here! Had a sudden issue with a piece of hardware in my Macbook. I visited the store on a Friday afternoon and booked a same-day "emergency" appointment. Daniel was very so nice and helpful and spoke English as well :) He got my Macbook in for servicing that same afternoon and promised it'd be fixed in 2-3 days. To my surprise, it was done in less than 12 hours! Thanks Daniel!

Sergio Mora

Just it's apple so, expensive silly place. The good point if when you meet with friends in Sol square during the winter you can wait here it's warm place, and you can poking fun to the "experts" of apple.

Miguel Martín

Good store. I bought 3 laptops in my office. The store has made a discount. laptops work great.

Colin B

A slick modern outlet located in a restored old building. When I visited there were huge queues so hopefully you won't have those. Everything else is as you would expect in an Apple shop.

Francisco Real

Good place to buy and you can get yout taxes back when you leave the Country.

Bill Murphy

The store had more apple employees than customers, experience was horrible until we got attended. Apple is loosing it.

Halil Sabanci

I left my mac for battery change to this store. It has been a week, I havent heard and they are literally unreachable by phone. Apple people tried to reach them, they could not and now I am waiting myself on the phone for the last 1 hour …

black Joh

There is a apple store at Sol square in Madrid.

Antonio Alhama R.

Really nice employees, barely 5 minutes waiting.

Nagat Abduljalil

WORST TREATMENT EVER Had the most un-professional experience. I left my phone for repair and i was not able to arrive before the closing time due to misdirection advices and i finally was at the door of the store 15 minutes after they had closed and some of the staff were inside cleaning. i knocked hoping that one of them will AT LEAST approach towards the door to hear me as i wanted to simply ask about the working hours for the following day. But all i received is just CARELESS nodding as an indication to come the next day. On top of that they were claiming that they are just cleaners and they don't have the keys, however i saw them before as part of the sales team. I respect their working hours and i cannot get my head around the awful attitude and the level unprofessionalism.

Diego Caicedo

Is a good place. Wifi is free. There aren't many chair if you want to wait. But okey, you can bring you diveces and repare it here.

Anisuzzaman Shobuj

Excellent apple store. Very big and free Wi-Fi.

Sohaib Nazar

Variety of iphones

Li Yang

Very helpful staff and nice store.

Carlos BGR

I loved!

Gonzalo Montaña

Really nice place to test the latest Apple products

Anthony Rahayel

One of the beautiful apple stores spread on two floors. A nice place to discover

Matan

I got there my AirPods, nice service.

Juan Duran-Vara

they do not pick up the phone, they take more than 15 days to repair and they are not knowleageable enough

Pavel Dudko

Despite tons of tourists everything goes smoothly and quickly

Marta Gałwiaczek

Nice place. You can use the Wi-Fi here. ;) And you have opportunity to check all of types apple's store things. The most I recommend when it's raining and you don't want to spend any money.

Alexa Sparkman

Great location and nice employees but please make the bathroom situation a little bit easier! Women's bathroom was not clearly labeled and easy to access.

Manuel Salgueiro

You should expect an Apple store at Puerta del Sol. Damn google you make silly questions.

Alejandro Carrasco

I came with a problem and they just told me to make an appointment online. In any other customer service in the world they help you in the spot. If that's not possible, they make the appointment for you right there instead of dismissing you.

Daniel T W Nam

Nice place to visit for APPLE items

Gtn محمد

the best ever

erez maor

Very efficient, great staff speak English

Marat Makmudov

Extremely long queues, staff rather unhelpful and is only interested in selling the products. Moreover, even for buying something you have to wait forever to be attended. The entire organisation of the store leads to inefficiency and extremely long waiting times.

Alex Liberzon

I had great experience with the service team in this store. Came without appointment, got on a waiting list and received a top service in a very short time. Efficiency and welcoming were the greatest parts.

Geldberg Stuart

A great experience of the shop in Madird, thank you!!!

Iustin Raducanu

Really nice apple store in the heart of Madid! The store is beautifully designed with all the electronics sorted into categories and placed accordingly. The staff are also very nice and are well informed, so that they know about all the products, even the ones not bade by apple. The prices are average for apple electronics, cheaper than apple online, but more expensive than amazon or ebay. I would reccomend going to this store to buy tech.

Ciprian Stan

Crowded, as expected, but I can't argue about the location. Very convenient.

Ollie Nerothos

Good place to test apple products

Nicholas Deakin

A dream come true. Big and lots of Apple toys!

Andrew L

Big flagship Apple store in the centre of Madrid.

William Dowling

Horrible!

Tony Granda

Worst Apple Store that I have been to in the world!! Went to get my camera repaired/replaced on my iPhone X only to find out that the whole phone needs to be replaced. Price 600€ and the worst part was to come when told that I needed to wait about 11/2 hours. After 3 hours still no MSM for tech support.. As a long time customer of Apple products from the origin (one of first with @mac domain) I am getting so frustrated with the new Apple that will soon be migrating to other quailed vendors. By the way a lot of Apple people walking around for sales but few for real support!!!!

Gabriel Lucas

I wish it was possible to give more stars. I thought my macbook pro was dead, it's a very old one, from 2010, and I use it on travels because it's light, durable and stable, and the today I thought it will stop working for good, it started with Wi-Fi problems and ended with a total shutdown and wasn't turning on again. I get to this Apple Store and everybody was really helpful in special Patricia, and now I can work again and don't be fired. I love this place!

Yara Alghanem

It was huge and very nice it has cases for all iPhones and you will get help immediately I love that place and also it’s not that far it’s only in the markets

Frances Teves

110% satisfied with the service I received here! I'm here for a student exchange and when my macbook broke down again for the 3rd time or so, I was strongly debating to either buy a cheaper computer school or spend countless hours using our …

장연수

My phone was broken during my travel, went there to find out if I can fix it. They were very kind and explained how it will be done, how long it will take. Told me it will take 2~3 hours but actually took just an hour and half. Everyone was very kind and English speaker.

hosam pasha

Nice

Fabien Clary

Worst customer experience of my life. 35 min to hear that I have to take an appointment at the end of the month.

Calin Bule

Nice place. Lots of Apple products to experiment with.

Jonathan Servranckx

Pretty basic Apple store until you get to the -1 level and see some old ruins down there, it's pretty nice!

Sam Rudder

Patricia was very nice and helpful with fixing my Macbook. Although I struggled explaining my issue in Spanish, she was very kind and patient and worked through the issue with me.

Pat Vaz

Outstanding shop for Apple products

Carlos Guillermo González

Nice looking store, but always crowded

Stale Vestersjo

Not possible to get appointment for a whole week when you really need the telephone for work! What happened to Apple service???

I. GJ

Well it's apple isn't it. 4 instead of 5 coz I can't deal with their deserved aloofness.

Pablo Costa Tirado

Top notch store in the best spot in Madrid. As always Apple strives for the best and they (finally) have an Apple Store in Madrid. It took a while but Apple has now a few Apple stores in Spain, and a few in Madrid.

Saulo Rocha

This is the worst Apple Store you'll ever walk in your life. And don't try to settle whatever you need to settle through their phone number either, they've kept 30 minutes waiting only to tell me to come to the store. Way below any Apple standard.

RLJ Master

First they told me that I have bad the battery and they will take care and change my mobile, so I erase my phone and came back and they said well is not the battery, you have to pay more or buy a new one… I have an ipad, iphone, macbook pro and iMac… to be honest really disappointed with Apple lately and the money for nothing policy, does not look like is going to change. Good luck.

Jose Alberto Morales de los Rios

Just like a showroom. Staff doesn't know about special accessories for Apple products. If you ask for something more than the normal charger or cover for iPhone don't expect an answer. People use it as an old internet chatroom and sometimes check on dating sites while having kids around. Awful experience.

ingetec flores

Ok

Mathew Mikhaiel

Good service, quick and most of them can help you in English!

Marissa Perez

Too much of a name coming from such noble fruit or cause. Little interest in help, too much push to expand rather than repair. Poor customer services. My Apple has an Indian Doctor from Lavapies. Go for it 'cause Apple in Madrid is rotten....I bet Steve is turning on his grave.

Christopher Hoffee

As Always with Apple...expect to wait. Make sure to make an appointment!

Scarlotte Gonzalez

Nice

Car Simpson

Worst apple shop I have ever been to. The staff were rude and not helpful. If you sat down and they needed the chairs, they would demand that you stood. When I attempted to take a stool from another table I was shouted out and had the stool snatched out my hand. I would not return to this store nor would I purchase anything from this store. The Spanish employees have let Apple down!

Malena Luna

No me atendieron despues de esperar casi 30 minutos.. a 19:00 horas.. sabia un empleado q yo compraba laptop.. todos los empleados a la vista conversando entre si mientras habiamos varios esperanyo I decided to leave. An employee new I was to buy a laptop but he placed me at the table where these are in show.. after 30 min no one came. There were 5 couples all departing.. we all observed many employees talking and carrying on among themselves.. not interested in helping us.. I wish you all the best..

Mihai Anton

Nice location, expensive products ...

Shahid Arif

Good Apple store, they sold me a defective charging cord, I tried to get it replaced but unfortunately they refused as I missed the slip. I am not a local and visit Madrid once only after 3 to 4 months.

Richard Allum

Really busy and loud and there never seem to be enough staff available on the ground floor. Go upstairs and there's loads available. However the staff are very good as usual it's a shame their genius bar policy of reset it a few time before they do anything means you have to visit the shop 3 time before your problem gets resolved.

Patrick Klossas

The worst Apple store I have ever been to, after multiple phone replacements I went back with a new issue and was offered a repair but I had to come back the next day. In the UK they have always just replaced the phone but I guess this is Spain. I asked to speak with the manager and he was awfully rude and when I tried to explain the ongoing issues I was having and why I couldn't come back the next day, he more or less told me he didn't care and walked off and left me with the genius. Big shout out to Ruben the most useless and rude Apple store manager yet!

Simon Makriniotis

Tried to trade-in my recently purchased iphone 8 Plus (in perfect conditions) and couldn't because it was purchased in the United States. That's a policy nowhere to be found on apple websites.

Rosa Mª López Redondo

Too crowded but good customer service

Nacho Mendiboure

The waiting to repair anything is too long. You've gotta work on that.

Chong Peng How

Not crowded and has free WiFi. Great location overlooking Puerta del Sol. The Bear sculpture is just across the street.

Conor Matthews

The employee's were very helpful and spoke very good English and the products are very high quality as well as being very expensive.

Wietse Vanmeerbeeck

It was a very nice experience

Jocxan Bojorquez

Worst customer care in all the apple stores I have been ever in my life. I waited 3 hours and when they finally came the comment was “have faith”... clearly not the customer care you expect when you spend 2.300 euro.

Bruce Taylor

Eureka ! Habemus Apple Store in Madrid ! It opened a month ago in June and is right on the Puerta del Sol in a beautifully renovated building which used to be a hotel. They've preserved all the original stone walls and ironwork pillars, and yet given it a great modern Apple feel. I went with an iPhone problem which in the UK they told me would involve replacing the screen. Here the Spanish technician took it away for 3 minutes, popped the glass back in its place and charged me nothing. Now that's real after-sales service. The staff are young, knowledgeable and enthusiastic and there's a great buzz about the place....

James Carroll

My last review seems to have been deleted. Badly organised with long waits. Apple response to defective iPhone was "We can't repair that." Took it to an independent repair shop and had battery replaced. Problem solved. Congratulations Apple, you've lost a customer for life.

Samer Jalal

Great design and friendly staff

Deborah Ausburn

The service team at this store was fantastic. I live in the U.S., and was traveling through Spain. I dropped my iPad, and the charger broke off inside it. My next stop was Madrid, fortunately near this store. I walked in when the store first opened the next morning, and explained that I would only be in Madrid for two days, and couldn’t wait for the next available appointment (7 days later). They worked me into the schedule. The technician explained that he might not be able to fix the problem, but he was willing to try. Fortunately, he was able to get the broken charger out of the port, and I did not have to replace the iPad. The team here salvaged my vacation (or at least my budget for the vacation). Even though the store was incredibly busy, everyone was very professional and attentive. I can’t say enough good things about the Genius Bar here.

paula socorro

The biggest Apple store in Madrid

Lucas Weismann

Apple. You need more locations. 10 day minimum Repair is too long of a cue. The staff were knowledgeable and helpful. The location is gorgeous. I'd definitely come back.

José Sandín

Apple’s flagship shop couldn’t ha a better located location, at the very city of our city. The place is nice-looking and the staff is friendly enough, still: for the best customer service available, go to their shop in Las Tablas.

Sara H

Bad customer service. An hour wait just for them to tell you they can't fix the problem with your device.

Beltran Quintero

Ok

Bjorn Antonissen

Nice Apple Store. Friendly staff

Eduardo Ulunque

Apple store oficial madrid

Edel Clemente

We were entertained immediately and the staff was very knowledgeable of their products. Our transaction went smoothly and in a jiffy!

Armando Cuesta

This store is beyond terrible. Genius always late. Poor customer service and tech support.

刘好圆

Unqualified people only. They are happy to sell you bugged products but unhappy to fix it. In this Apple store, when you buy something you have to be happy and don’t come back to say that it doesn’t work. An employee came to help me but doesn’t event know what’s going on and try to fix my problem, solutions? Do the same things 20 times and even if nothing changed he asks me to do it again, he doesn’t even look at what he asks me to do he just leave and go to say hi to some friends. This is not acceptable from a brand like Apple and the customer service here is not good at all.

Murilo Holtz

Just love Apple store

j m

Excellent service + well informed employees

RIDVAN SAMAN

Quick and very huge apple store.Get your jobs done less than 10 minutes

Tyra lumber

I had my phone stolen and they were very helpful in telling me my options

Ali Osman Bilgin

Waited literally 30 minutes to buy a Macbook Pro. I literally waited 30 minutes for someone to come and take my 2800 euros. After 30 minutes I left, and bought another pc in 5 minutes. You can go in there to warm up in cold weathers because no one will care.

Rubén Alejandro

apple:trash

Jessica Ordoñez

Love

Saleh Alrubiaan

I have been to many Apple Stores, and this one was the worst one so far... Impolite employees... Bad service!

Arie Berkovitch

Worse service ever, time is not important expect to be treated like you did a mistake for coming

Guillermo Zancajo

The best and nicest apple shop in Madrid

Isabel Medra

Great to buy Apple there. Original stores are the best ones to buy your Apple devices, do not trust not official retailers, they don't know what They are selling and guarantee is worst.