I’m so disappointed with Berberian's today! I shop there almost weekly. I spend between $30-$40 each week. I’m a mother with an infant and I am known to the employees. Last week, I purchased 6 avocados for .99 cents each. Unfortunately, they never ripened. They stayed hard. When I cut them open to confirm what I already suspected, they were rotten. They were from Peru, and I’m certain they were picked unripened, and for whatever reason, never continued to ripen. I stopped in today to do my regular shopping. Although I did not have the rotten avocados in the baby’s diaper bag. I expected Berberian's to honor me as a customer and replace $6 worth of bad avocados. All I wanted was good avocados. That’s all.
Berberian's refused to replace my avocados as I did not have the rotten ones on me, nor did I have my receipt from last week. I don’t know if I was even given a receipt last week, and if I was, it’s probably at the bottom of a diaper bag or plastered across the bottom of a wet sippy cup. Any grocery store I have ever shopped at will honor a customers word concerning bad produce. This is Trader Joe’s policy. This is Wegman’s policy—and their customer service associates don’t even know me! But yet, at Berbarians where I am seen each week, my word was not honored and no one saw fit to replace my measly $6 worth of rotten avocados. I walked out of Berbarians today with an empty cart and a crying baby. It’s a shame the owners haven’t empowered their employees to do the right thing.
You know, I wish I had saved the 6 rotten avocados so they could have continued to rot in Berberian's trash can and not in mine.
If Berberian's will not stand behind their produce, I will not shop there again.