My father placed an order from the east coast to have flowers delivered to me on Valentine's Day...he decided to order a planter full of live plants as opposed to fresh cut, and we received something that looks like it cost $10. My father paid about $80 to have 4 individually potted plants (like the tiny plastic pots plants come in if you purchase them from Home Depot - which typically only cost about $3 anyways) overflowing from a cheap, makeshift wooden crate painted black seated inside a cardboard box. I called to ask him about it, because there's an annual geranium that doesn't really seem to belong in this "arrangement", and he was baffled. He had said it was supposed to have ivy and come in a ceramic planter (already planted!). With some investigation into the box I found the tag indicating what it was supposed to be - please refer to pictures. Outrageous.
Update:
I contacted Hansen's and it seems like they've done just what the last negative review had said: claimed that it was not their fault and tried to defer the blame to someone else. I will likely be stopping in tomorrow to show them how vastly dissimilar the two products are.
If I could remove a star, I would. Not because I'm painfully upset by this arrangement, so much as the customer service is not good at all. I would have been embarrassed to have had this delivered to someone (it's literally a makeshift box - which they swear is the equivalent of the ceramic bowl it was supposed to come in - with unplanted plants that don't look good together sitting inside of it...honestly, they would overcrowd the "planter" if planted anyways). Could you imagine receiving this if you had just experienced a loss or something? Inconvenient, unprofessional, and entirely disappointing. I would recommend any other place before this one if you will not be ordering in person - they will say everything they can to defer the blame to someone else. Absolutely unacceptable.