My boyfriend, who lives out of town, ordered me flowers, and they weren’t delivered. When he realized that I didn’t have them, but that there was a delivery notification, he called and was told they were delivered. They weren’t delivered. Someone from the company called and told me that they put them on the doorstep, but that they were “tucked away”. However, we have video surveillance of the porch and would have been notified of anyone stepping foot near our doorstep. When I explained this, they said that maybe it was the wrong doorstep. She said we live in an area where delivery problems are common (not at all the case, we’ve never had that problem) and said “if you don’t see them then we can bring more flowers but only free of delivery, or you can go around the neighborhood and ask your neighbors if they have them” I explained that we were about to leave for the evening and that I don’t have time to ask each of my neighbors (which is a ridiculous thing to even expect me to do) and she said the person that actually delivered the flowers would call back in 5 min. I decided to start looking around, and after about 10 minutes, one of the neighbors we asked said he had seen some flowers on a doorstep earlier while he was walking his dog. He lead us to the house, which was three blocks away from our house in an entirely different neighborhood. A neighborhood that I never would have thought to look in. And they were not tucked away like they woman suggested, they were in plain sight in the center of the doormat, we would have noticed them if it were the right house. In the meantime, the lady from the flower shop called back, 15 minutes later than she said she would, and left a voicemail (Not knowing that the flowers had been found) that said becuause they had permission to leave them at the doorstep, there’s nothing they can do as far as replacing them. Which makes sense if they HAD THE RIGHT DOORSTEP! It wasn’t even close to the right house (all they had to do was look at the street name). It isn’t our fault that they didn’t put it at the right house and we shouldn’t have had to track down flowers that were paid for and were supposed to be delivered!
I understand that mistakes happen, but the lack of apology, the lack of willingness to send new flowers when they were lost, and the fact that they wouldn’t even take responsibility for not delivering the flowers correctly, made this an awful experience. I wish I could leave a 0 star review. The customer service was beyond horrible.