We have the information of real people like you who bought the services of Forget-Me-Not Floral (Florist) in South Dakota.
At this moment the business receives a score of 2.8 stars over 5 and the rating has been calculated on 37 reviews.
You must have seen that it has an average rating is discreet, and it is founded on a high number of reviews, so we can conclude that the evaluation is quite credible. If there are many people who bothered to leave their score when they've done well, it works.
As you know, we do not usually bother to put reviews when these are correct and we usually do it only if we've had a problem or issue...
This Florist belongs to the category of Florist.
Called in a order from out of state. Beautiful arrangements on the website! Pricing is very affordable. Very friendly and amazing customer service. Thank you!
I ordered a bouquet of flowers from the website for my wife on our anniversary, the bouquet displayed in the photo had 6-7 lilies, 6 roses at least a half dozen red carnations and pure white daisies, greens and smaller filler, after tax and delivery i spent $60.00. What i received was an arrangement that was more than half the size of what was ordered with 3 lilies, 4 roses and about 7 mums and greeens in a smaller vase. When I called the shop to explain the manager told me that even though it was not the same bouquet and it was not what was pictured, I was told that she could not provide the bouquet I ordered for the price that was posted on line, and in fact the bouquet she gave had $73.00 worth of items in it instead, even if it was the entirely wrong bouquet. Her indignation to my request for them to provide the bouquet that was ordered was amazing to me, she was rude, callous and had no concern for the fact that the product was misrepresented and she had no inclination to make it right by providing the bouquet that was pictured at the price it was sold at online. Side by side Comparisons, You can make the call yourself, there is an obvious difference in bouquets.
I have never been so disappointed in a purchase or the customer service I received. I called in and ordered flowers for my grandma who was having surgery. I was charged extra for same day delivery. I asked for a specific arrangement, by name, off of their website. The person on the phone asked me "is that the one with the lilies?" The arrangement that arrived to my grandma was nothing like the picture on their website. It was missing key flowers and the substitutions used did not match and were not of the same value. When I called to express my concerns, I was told to slow down. Then I explained what was wrong to which the manager had the audacity to say "what do you want to do about it" instead of offering a way to fix the issue. Then I said that I don't live in Rapid so I can't return them to which she said "well I don't see why that matters." I was finally able to arrange for someone else to return the flowers, thankfully. I will NEVER order flowers from this company again and I will be sure to tell everyone I can to never order from here either.
At first very disappointed as I personally called to order a bouquet of spring flowers in a glass vase for my sister, instead they sent a wicker basket with a spray arrangement. While the original flowers were beautiful, it was not the get well look we wanted. After calling this morning expressing our displeasure, they promptly redelivered the flowers as I'd originally asked.
The customer service at this shop is excellent!! Definitely a returning customer
I have always had beautiful flowers from this shop. The ladies that work there are wonderful and always give great customer service.
Horrible! I ordered a "Premium" arrangement and they sent me a "standard". When I tried to tell them the difference they had no idea what was different about the arrangements. I will NEVER use them again and will make sure my friends know not to either.
Don't order flowers from here. They mess up your order, and then demand the flowers back that they messed up. VERY UNPROFESSIONAL.
Great simple arangment, last minute on valentines day, fresh, and a decent price. Only 40 dollars for a simple vase with delivery. Michelle is great, no fuss and was very helpful. My wife loves them.
Totally disappointed with this flower shop. My husband ordered for me a bouquet online and it has been processed and delivered by Forget-Me-Not. He paid over $70 and it`s not only that they look way different than on the picture but also are old and started falling apart immediately! It supposed to be a nice bouquet with red roses mixed with carnations, with nice red ribbon attached, size described online was 17Hx15L but instead I got couple flowers filled with leaves around to optically enlarge the bouquet, and the size is ( with these leaves ) 13Hx10L, no ribbon and visibly old flowers falling apart (see pictures attached). I don`t think they thought I was going to visit their shop because once I walked in the lady was very surprised. She didn`t even say she is sorry, more, she literally said to me that I got a beautiful arrangement for way more than he (refereeing to my husband ) paid for! SHAME....I would be embarrassed providing my customers with such service. UNACCEPTABLE and UNETHICAL PRACTICE.
So I hate giving bad reviews, but like another reviewer they called me to see if I was going to be at home so it definitely ruined the surprise. Also the flowers looked a little brown on the roses and one lily was wilting. My mom had bought them for me and I sent her a pic thanking her. A little while later I got a call from forget me not floral saying that my mom had called and the woman kept saying my mom thought that it was supposed to look different, never apologized for any inconvenience and asked me to bring the flowers back to the store to fix them. So I did and they added some more flowers and took out the more wilted ones. I was curious bc my mom doesn’t usually call places like that, so when I got home I looked up what the flowers were supposed to look like online and now I know why my mom was disappointed. What I got was a sad smaller version of what was displayed online even after they fixed it. This was yesterday, today the petals look more wilted. Overall the flowers were not as displayed online and I thought it was unprofessional to call me and tell me my mother had said that she thought the flowers were supposed to look different (bc they were) not apologize for any inconvenience and then have me bring the flowers back to the store and kind of “kindly” insult my mother’s complaints, which I think if you are to buy something then you should get what is advertised.
I used this florist for my wedding last week. I could not be happier!!! The flowers were exactly what I asked for, even though I asked for some that were out of season. She did exactly what I asked and even made a flower collar for my dog that looked amazing and held up really well with all her rolling around. Her pricing was pretty fair in comparison to other florists in the area, she even called me a week before my date and 3 days before my date to give me price updates and confirm shapes and color themes. I definitely recommend Forget-Me-Not to everyone. We had such a great experience with her.
One star is one star too many for you guys. Who calls ahead of time to the recipient to see if they are going to be home? Way to ruin my surprise anniversary gift. Stay away from this incompetent business.
I would have assigned this "florist" ZERO stars, if Yelp had allowed it. I ordered a big, colorful arrangement to be sent to my niece, who was far away from home on her birthday, with the hope of cheering her up. The arrangement actually delivered by Forget-Me-Not Floral, in Rapid City, South Dakota, in no way resembled what I ordered, let alone what I PAID for! The white and yellow roses were changed to chrysanthemums, the bright yellow vase was changed to a plain clear one, the cheerful green and white polkadot ribbon was changed to a plain solid yellow one, and the arrangement was reduced to HALF the number of flowers! I emailed the florist, expressing my concerns. A week later, I received back a list of excuses, citing all of their costs. Michelle Bezpaletz began the email by agreeing that they had delivered something completely different from what I’d ordered, and twice more in the email acknowledged that I probably did not care about their excuses. Yet I received a tirade about them anyway, with NO effort to make amends of any kind.
I called 3 other floral shops in town before finding this one. They were the only ones able/willing to deliver a set of flowers for my wife's birthday and I couldn't be happier or more grateful. My wife loved the flowers so they were worth every penny. Thank you so much!!
My flowers where dead when delivered. Wish I could share the photo. Don't order flowers from here.
My mother ordered flowers from out of state for my birthday in February and today for Mother's Day. Both times the arrangements looked nothing like they were supposed to and some of the flowers looked like they were dying already. I told her to stop ordering from them and try another shop. Disappointing.
Didnt get my ordered flowers on time....so our surprise was ruined because of the delay of the flowers..wont be doing business with them again
Completely and absolutely displeased with the quality of work they present to the output of work. The total of flowers in the vase for their most expensive “deluxe” arrangement does not even come close to the number of flowers in the arrangement they delivered. It looks like I bought a Walmart arrangement for $100. You guys are a complete rip off.
Ordered off the website an $80 candy bouquet to be delivered to the kids' school for halloween, the website showed a huge basket filled with full size candy bars and cookies and chips and we were given something that could have been made for MAYBE $20 from the dollar store with half size candy bars, the basket was tiny and didn't come with the cookies and chips at all. So disappointed. Do not order from these people. Total ripoff and wouldn't refund the money spent on them.
The worst flowers for prom I have ever seen! Dead before the night was over. When I called to let them know she was extremely rude to me, terrible customer service!
Beautiful selection of flowers and plants....a little pricey, but I was happy with my purchase.
Forget-Me-Not Floral Ask the community They will deliver to but not on base. The van arrived to the base but we were concerned because it was unmarked. However they called prior to delivery and arrived within the time they stated they would. The bouquet had brown wilting on one rose. Otherwise, it smelled delightful and the arrangement was very nice. Helpful? Answer
Fantastic shop! Kind workers a great selection !A+ highly recommend. Thank you
I ordered my mom flowers for Mother's Day and they were delivered the Friday before(5/10/19). I have always used another florist in town but thought I'd give Forget-Me-Not a chance. Boy am I glad I did. I last minute ordered online at 4am to have them delivered the same day. My mom received them by noon which was awesome! They were absolutely beautiful the day she got them. And as of today 14 days (5/24/19) later, they are even prettier than the first day. I will never order flowers from another flower shop in Rapid! Thank you for helping me get my mom beautiful flowers!!!
I ordered an arrangement for my daughter and son in law on the birth of their daughter. It was absolutely gorgeous. They delivered the same day I ordered. I will be using this florist again.
I ordered a $60 arrangement to be delivered to my wife for valentines. What the website shows is a beautiful arrangement however what was sent to my wife included only 9 flowers. These people should be in jail!!! If I could mark 0 stars I would. I wish that I had checked this website before I had ordered flowers.
Great service and everyone is very friendly! They're willing to go the extra mile to give you what you want. They have an excellent selection of flowers and gifts with reasonable prices. This is the only place I go to when I need a flower arrangement. All of the flowers for my wedding came from here and turned out exactly how I wanted them! 100% satisfied!
I ordered flowers for my moms birthday they arrived and were tiny! I ordered a deluxe arrangement and spend over 60 dollars, its only had 9 flowers! Looked nothing like the photo they used different flowers then they had in the photo. I called and had them fix it they sent new ones still with the same wrong flowers and actually demanded the small arrangement back!! Very unprofessional. Poor quality flowers. Very disappointed.
Flowers died after 3 days. Buy a bunch at grocery store and they last 2 weeks.
Awful awful awful. The owner Michelle, if that's even her name did not help me at all! I WILL NEVER GO THERE AGAIN! I asked her, her last name she stated " I don't have to give you that information." My family bought me the bouquet flowers $ 70 deluxe. What I received was not that. Instead of fixing the issue she said that the Mylar balloon was $10, and delivery was $9 and the service fee was $20 so I basically got what was paid for. If I could up load the picture I would. Couple tulips and one rose. Customer service was the worst. They also ruined the surprise, they called me to ask me if I was home.