I ordered the "Teleflora Party Time" flowers for my fiance's birthday. When I saw the arrangement, I couldn't believe that it was the same thing that I paid a nice chunk of change for as advertised on their website. They advertised the arrangement as 13"x13" (give or take a little, obviously). I knew it was nowhere near this size though, so I measured it and it came out to 8"x9". I could see an inch or two here and there, but that's 9" total missing from the arrangement. Not only that, the arrangement itself just looked like it was thrown together. The flowers looked nice and fresh, and I had no qualms about that. The rest of the arrangement just looked like it was made by a blindfolded pre-schooler.
I called Lorgus and just wanted to let them know that I was dissatisfied with the arrangement, and from the start I received attitude from the woman that answered. She refuted my measurements, stating that she watched the arrangement being made and that it was exactly as they advertise it. Granted, it does seem ridiculous that I actually measured the arrangement, but you would have too if you knew what it was SUPPOSED to look like based on their website.
Her remedy to the problem? She would "gladly" (in a cocky tone of voice) pick up the flowers and take them away for me if I don't like them. Is this woman serious? That's their customer service policy when a customer isn't satisfied with an order? They'll "take" the flowers from you?!? Wow. Nice customer service Lorgus. Why would I want this woman to come anywhere near my home, yet to take something from me that I paid over $50 for?? My intention was to simply let them know that I wasn't satisfied, and that they need to accurately represent their product on their website. I didn't "want" anything, and I especially didn't want them to take away the crappy flower arrangement that I already paid for.
I would have given them less than one star, if this review system would allow it. Stay away from Lorgus if you want a nice flower arrangement with decent customer service. I'll stop at the nearest supermarket before ever considering giving Lorgus another penny.