I was the recipient of an arrangement from this shop. The person who had them delivered said she asked for the shop to call and arrange a delivery time to ensure I'd be home. I never got a call, instead I was contacted at the delivery time with a voicemail that simply said that someone left a plant on my porch, no name or any information.
I called back as I wasn't home and wouldn't be for the day asking if they could reschedule the delivery. The man rudely told me he couldn't do that because he had a lot of deliveries. I again said how I wouldn't be home until later that evening and I didn't want them out in the weather, he again rudely interrupted me saying well I should call someone else in my building to get them for me or just go home. (Mind you I was not near to home and I would have been home if I had gotten a call to schedule the delivery like they were asked.) I asked again why he couldn't just pick them back up and deliver the next day, I didn't mind the wait I just wanted them to arrive safely. Instead he told me that he guessed he could pick them up and leave them at the shop and it'd be my problem. I finally gave up on trying to get any help from him since he kept interrupting and insisting I just go home or call someone to get them.
The plant was fine and looked nice enough( I snapped a picture for the person who sent them and she was happy) when I got home hours later, but the entire experience was spoiled by the rude delivery man. We will never use this shop again. Get better delivery people!!!