TAKE YOUR BUISNESS ELSEWHERE!
My Girlfriend wanted to send me flowers for our anniversary as a SURPRISE. When she initially called the woman on the phone was rude to her. When calling it was made very clear the flowers needed to be delivered AFTER 2pm because I would not be home before that and she was told that wouldn't be a problem.
On the day of delivery the woman called ME at noon saying we are delivering flowers to you today, are you home now? I said no I am not home and her response was well when will you be home then, after 2 right? (Verifying that she was fully aware that is when the flowers were supposed to be delivered). I said yes and she said well I'm going to send my driver at 1:30/1:45 and hopefully you will be there when they get there. Our entire interaction her tone was rude and unprofessional. When my girlfriend called back to discuss her calling me the woman was again rude and unprofessional. She also said that it "wasn't her fault the surprise was ruined because she didnt tell me who the flowers were from exactly" the card and the balloon both said happy anniversay, who else would send someone flowers in their anniversary?! Her excuse was also that the driver "didnt see the note about 2pm" but when she called me, she knew before she called me that was when they needed to be delivered and TOLD ME without me saying it that was when I would be home. When the flowers did arrive they didnt look the photo. I understand things wont look exactly like the picture I am not unreasonable, but it is mostly just greenery and a few flowers. I dont know about you, but if I am paying for a service I don't want a surprise ruined and there is no excuse for rude and unprofessional behavior or a sub par product. Save yourself the headache.