Should have read reviews before ordering, but clearly I see not all get the bad experience. Very unprofessional!!!! I called Hutchisons Flowers on 5/29/2018 told the gentleman what I wanted which is the yellow smiley face mug with an arrangement,with a Happy Birthday Balloon and 2 regular balloons that match the arrangement. So instead of them calling me this morning to let me know they don't have the yellow cup I asked for, they assume it is ok to send the another arrangement and choose the colors themselves, ummm hello, that yukky green vase and the puprle flowers do not match in any way, only excuse he had was that I asked they be there by 11 am on 5/30/18, I was told the arrangement they sent is at same value, I don't for one second believe that this arrangement is at the same value. I also went to the website and do not find the vase which he told me is one you can set on front porch, why was that necessary? They come up with a vase and don't call me to possibly change anything myself. The guy had zero to say did not offer to refund any money, nothing, just said I don't know what I can do, he offered to fix this, HOW DO YOU THINK THAT WILL HAPPEN SIR?? Like it's done now. I clearly had yellow all over the one I chose, so how did ya decide that OH I WOULD LIKE PURPLE?? I am furious and hope that others don't experience this, Absolutely unprofessional. I could not calm down from this so I kept reading reviews and then called the store to get a number for corp or the owner to find out Tom (the gentleman that took my order and filled it) is the owner. WOW just WOW sir,