Reviews of Baltimore's Florist (Florist)

Keem Griffey

Amazing customer service! Very communicative and patient. I would definitely use them again.

Jordan WILLIAMS

Couldn’t have had a better experience purchasing flowers from here!

Alicia Wallace

Flowers were delivered to the hospital within hours of placing order online. My mom loved them and they look just like picture and they offered free delivery! Definitely recommend this flower shop!

Joyce Crist

Great local flower shop that has served the Baltimore area for years. Great staff and wonderful service.

Cap Wells

Called to ask if they had peonies and a lady told me they were out of season. I asked if she knew where I could get them for my girlfriend and she already hung up the phone on me. Thanks for the help lady

Bernard M. Dimeler

Excellent Staff and Excellent Pricing. Exceptional experience with their designers. My Floral Arrangement that I bought was amazing! I highly recommend to purchase from The Flower Shop. Support your local business, especially such a great staff.

Daniel Beatty

The store clerk was kind and welcoming.

Tina Kilpatrick

I got off night shift Sunday morning and needed to send my hospitalize daughter flowers. I found it difficult to find someone that delivers on Sunday. The did flower shop did and got delivered them quickly.

Nayoung Kim

Great service- ordered a bouquet of flowers online for my mother's birthday, but accidentally provided the wrong address (didn't know until after they went to the wrong address). They were super nice about it- and still managed to deliver it to the right place. The flowers were also very pretty.

Jennifer Platford

Flowers look wonderful....great job!

Carol Feeley

Free delivery, beautiful flowers, reasonable prices, and email confirmation on delivery! Fantastic experience!! Thanks to The Flower Shop!!

john cruz

Had a nice selection from the looks of it, but closed for the week

Timothy Zeiler

I purchased flowers and a balloon for my girlfriend for Valentine's Day with a week's notice. The website was quick and easy to use. I was under the assumption that the flowers would arrive during regular business hours. With the intent of a morning delivery, for the "flowers at work experience." I accept some blame for not specifying a morning delivery in delivery instructions, but the question should be added to the site for a preference for am or pm delivery. And i believe most people would assume a morning delivery without specifying for the experience. I called at 2pm informing The Flower Shop that my order had not arrived. I was assured they would be delivered by 4pm. The flowers arrived at 7pm after she had left for the day. I called the next day and expressed my displeasure. Personally, I understand that this is the busiest day for flower business, but professionally that's not my problem. Hire additional drivers for that day or implement some quality control measures. On a positive note the flowers were beautiful! The Flower Shop apologized and offered a box of chocolates and an apology note (after requesting what can you do me). I appreciate the fact that it's Valentine's Day, but i will not be using this service again.

Angela Snyder

This shop is a joke! I called to try and place an order. After about 30 seconds of the woman who answered sighing and going back and forth, " I can't possibly do it for today" came out of her mouth. I should have read the reviews. Clearly these people shouldn't be in business.

Karen Tisdale

My husband loved the roses I ordered. Great quality. Friendly folks. Reasonably priced. Can't ask for more. Open weird hours some days it appears though. Call before you show up.

Mark Allen

I rated three stars because when I called to ask when to expect my delivery they were super RUDE! A man answered and I said " Yes I placed a order online and was wondering when I could expect it" he said "hold on" and a lady came on and I repeated my question. She said "it's on the truck OK I don't know when" I said " Ok thank you" and she just hangs up on me! If making flower arrangements is "their" thing they should stick to that and just hire someone with customer service skills that knows how to talk to people nicely. I was VERY taken back by that!!! Quality Customer Service means a WORLD of difference!

MAHEEN RIZVI OFFICIAL

I would have definitely given them 5 stars as delivery was on time but the flowers and balloon were both different than expected. Totally different colored balloon. But overall a nice experience. I would recommend them

Katie Evans

I was unhappy with my experience, and at this point, I will not use this company again. I ordered from The Flower Shop once before, so I was confident that the second experience would also be positive. However, I contacted The Flower Shop a few days prior to the scheduled delivery date to change the delivery date. I did so via email, because I am currently out of the country. I didn't receive a response and the flowers were delivered on the scheduled date instead of the revised date. I followed up with a second email letting The Flower Shop know that I was unhappy with the delivery. They still have yet to respond at the least, or offer any form of reconciliation for their inaction. At this point it appears that they don't check/respond to emails. Though I am opposed to posting such dissatisfied feedback publicly-- they emailed me for feedback and it was a link to make a Google review. I hope they utilize this negative review improve their online customer service.

Carson Momplaisir

A man rings my doorbell, and shoves a small piece of paper in my face. He said nothing other than "Hello." He then gives me the flowers and leave. The flowers reak of cigarettes. What the hell.

Jacquie Taylor

An arrangement was supposed to arrive at my office by 4:30pm as a surprise to cheer me on this 1st anniversary (yesterday) of my sister's passing. Well, by 4:30 pm I get a call from sender asking me not to leave the surprise had to be revealed..they arrived at 4:40pm. Worse some of the flowers were dead, being the recipient, I called with my dissatisfaction and was "accidentally" disconnected when asked to hold. Calling back I spoke to Rose, who stated new arrangement will be sent next day. So, today different driver has security call asking if I had old arrangement to be returned? Why, was that a discussion for security....?? THE 1st thing the driver asked when walking into my office (with my patients present), "do you have the other flowers'? I commented these are different...with no response. No, excuse me, I have a delivery..nope, nada, not professional. This arrangement looks as if they were thrown in the vase, some not even touching water (rearranging them myself)..just hanging around with gapping space in the middle (some different than previous) and without a bow on the vase as pictured (like the other). Another call to Rose revealed yesterday some flowers were missing so I had the girl "just throw something together". Today, was just an "sorry"! Really, does anyone take pride in their work anymore and exude professionalism? Just asking...Needless, to say THIS was the first and last time The Flower Shop is utilized. I am extremely appreciative for my Babe thinking enough to send me a cheer...the effort did make me smile:)

Alexander Engelmann

Ordered flowers to be delivered on valentines day. They weren’t.

nick whalen

Extremely rude on the phone.

Angel Corona

At first, I was nervous about having flowera delivered to my wife in Downtown Baltimore. However, the Flower Shop went above and beyond with their service. Not only did they deliver flowers promptly and efficiently, the flowers were beautiful. My wife absolutely loved them. I would recommend giving The Flower Shop a chance if you need flowers delivered!

timms girl

WRONG ITEM - DELIVERED TIMELY ---- Ordered flowers online 2/12/19. Called 2/13/19 to confirm order and delivery. Paid extra for deluxe bouquet. Flowers were delivered 2/14/19, but WERE NOT like the ones order, and WERE NOT in the 10 inch red glass vase as described and WAS NOT DELUXE. Called to inform them. Phone was not answered; someone just disconnected call. WILL NEVER use this place again. Don't waste your money!!! VERY DISAPPOINTED!!!

Ann Guins

The flowers were beautiful and delivery was EFFICIENT!

Lisa Blair

The flowers are beautiful and fragrant, the greens that were added in, were a bit wilted. But overall it was a beautiful arrangement and a great selection of flowers.

Merlin C

Ordered local thinking it would be better than an online company like 800flowers. Was I wrong & disappointed! On the website the arrangement looked tropical. It was supposed to include Hot Pink Gerbera daisies and beautiful tropical leaves. The description read, "Gerbera daisies, mini carnations, and statice emerge from tropical leaves, salal, and monkey grass." Didn't see the most important parts, the reasons I loved the arrangement. Instead it had plain white daisies (NO COLOR) along with miniature carnations & frilly white statice. Thats it!! It was so plain! Never again will I use this company.

Curtis Clark

If you're about to purchase anything from them my advice to you is don't it will arrive late or not at all I just spent my hard-earned money to surprise my wife on Valentine's Day and they ruined it don't ever give this place your money you will regret it

Stephen E. Boyle

I got off night shift Sunday morning and needed to send my hospitalize daughter flowers. I found it difficult to find someone that delivers on Sunday. The did flower shop did and got delivered them quickly.

Jessica Butkera

I received a delivery from The Flower Shop on a Friday afternoon and by Friday evening / Saturday morning the roses in the bouquet were dying. I called the store and was greeted with a “yeah hello” and had to ask if it was The Flower Shop. I decsribed the problem and was told is hear from someone within an hour and was almost hung up on when I had to ask if perhaps he needed my number to be able to call me. Not impressed. People pay a lot of money for floral delivery and there is no excuse for flowers dying the next day.

Mary McMullen

Incredibly disappointed with this company. I ordered a orchid arrangement in a vase for a funeral viewing. When I saw the arrangement I could not believe how poor the arrangement was. Two of the orchids on the single stem were drooping below the rim of the vase and closing in on themselves clearly past their prime. The arrangement also had 3 stalks of red ginger that was NOT in the photo, was missing the yellow yarrow and the curly willow was short and straight not sure if it was curly willow either. Not at all artistic or unique. I don't know if the arrangement fell over in delivery but it was haphazard and frankly an embarrassment. For $70 it was a poor value too. They did order the cymbidium orchid stem (which is why I gave them two stars) but if the arrangement is a non-stock item don't offer it for sale on your website. I immediately emailed that evening and again the next day but was not contacted. I personally called and was told I would get a call back but I'm still waiting - so much for 100% satisfaction guarantee. This was a one day viewing so if its an important order I would not risk using this business.

Whitney Bell

These guys accepted my order over a flower delivery website. I had a typo in my zipcode and they didn't check my address. A woman calls me to tell me that they won't be making the delivery. The whole time I'm on the phone with her, I hear a man angrily screaming in the background that they've "Done nothing wrong" even though they clearly accepted an order that they didn't check. He was yelling through the entire call. I felt cornered and treated completely unprofessionally. I mentioned it to the woman how upsetting it was.. instead of apologizing for his behavior and moving to another room, she justified it. She also hung up on me while we were talking. The entire time it felt like they were pissed off at me... when all I did was try to patronize their business. This could have been handled so many better ways. They could have refunded me the paltry 3$ sum for next day delivery, then delivered the following day. They could have taken on the added delivery cost of a single longer distance delivery since they had already accepted the offer. They could have done 3 minutes worth of Googling to find another shop in the area to try and set me up with someone who could have made the delivery. They could have just.. NOT been incredibly rude to me. We buy flowers to people to express ourselves. Sometimes, like in my case, it's really important that the gesture come right away... before the recipient has to leave for a hospital stay with her best friend. Being rude and unwilling to compromise when you're in a business like flower delivery.. which caters to weddings, funerals, and tons of other deeply emotional expressions, is more than just bad customer service. It's cruel. Clearly I'm not the first person they've been rude to, and I won't be the last.