My fiance ordered her bouquet from here and it was delivered the day before our wedding. Unfortunately, it wasn't what she was expecting, so we took a drive over (we thought they closed at 3pm on Saturdays). We arrived around noon and found the door locked (turns out they close at noon during the summer on Saturdays). We began to walk away dejected when a man (Tim) answered the door. He asked if he could help us. I explained the situation and he invited us in. A woman named Tina came out from the back and my fiance described the issue. She immediately got to work creating what was essentially a new bouquet that more accurately reflected my fiance's wishes. After a few minutes, she came out to show us her work. My fiance loved it! Tina then went back to finish up the bouquet and my fiance couldn't have been happier. Tina and Tim were very apologetic that they didn't get it quite right the first time. They were willing to stay 30 minutes after closing to make it right, which impressed the heck out of me. My fiance walked in sad and left overjoyed. Now THAT is customer service! I judge a business not only on the quality of their product/service, but how well they fix a problem when one arises. This was an impressive display of customer service - no hesitation, no BS, just "let's make it right." I can't see going anywhere else for flowers now. Thanks Guys!!!!!