I went into Flower Carriage the day before Valentine's Day (Feb 13, 2017) to order a bouquet of flowers for my wife to have delivered at her workplace on Valentine's Day. I specifically requested that the bouquet be delivered between 9am and noon on Valentine's Day. The cashier informed me that shouldn't be a problem. I paid $70 for the bouquet and left the flower shop. On the morning of Valentine's Day, I didn't receive a phone call or text from my wife. I think to myself, "okay, it's Valentine's Day; they must be REALLY busy and running behind schedule." At 3pm on Valentine's Day, I text my wife and ask "Did you receive the flowers?
"Nope" was her response. At this point, I'm not in the best mood. I call Flower Carriage and a lady answers the phone. I inform her that I visited that flower shop the day before and purchased flowers to be delivered on V-day and ask her when will the flowers be delivered to my wife? She asks for my wife's name and the address that the flowers were to be delivered. I proceed to provide her the requested information. She informs me that they deliver until 5pm, so it probably would be delivered before then. I explain that I specifically requested that the flowers be delivered in the morning. She asks to put me on hold so she can find out what happened to the bouquet, so I say "sure." After being on hold for a good 15 minutes, I hang up. I tried calling back multiple times, but no answer. My wife left her workplace at 6pm and no flowers were delivered to her; she had no flowers on V-day and she was not a happy camper!
I decided to visit the Flower Carriage the next day to find out what happened, and to request a FULL refund. It turns out that they delivered them after 8pm on V-day, well after the promised delivery timeframe of V-day morning. The owner of the Flower Carriage apologizes, but only offers me a $25 refund. I take the refund and leave the flower shop. If I could give Flower Carriage zero stars for failing to deliver on their promise, I would. I will never be returning to Flower Carriage to give them my business ever again!