You will be able to see the information of real people like you who are buying the services of Fish Factory (Fish Shop) in the state of Pennsylvania.
At the moment the business gets a score of 4.3 out of 5 and the score has been based on 299 reviews.
As you can see the average score it has is really good, and it's founded on a large number of opinions, so we may be pretty sure that the evaluation is quite credible. If people have bothered to value when they are satisfied with the service, is that it works.
As you know, we do not usually bother to put opinions when these are correct and we usually do it only if we have had a problem or incidence...
This Fish Shop corresponds to the category of Fish store.
A very experienced and knowledgeable staff.
I can only speak for the saltwater selection I didn't look at freshwater. The fish liked very sickly. A lot of dead fish, or close to it. Larger fish are emaciated. The selection of coral is ok. Decent selction of budget priced frags. Some nice larger pieces. But nothing eye popping.
TOO SMALL BUT GOOD
This is the only fish factory near to our place, little expensive but they have lots of fishes. I bought tropical fishes and fish aquarium.
Fish factory has the greatest selection of fish and the best equipment available at great prices..The owner Roy and his staff are extremely helpful amd very knowledgeable
I went in last weekend to get some Africans and all the fish looked very healthy and well taken care of. I know that some of them can be kept in smaller tanks but obviously that is only temporary until they are sold. Everyone there seemed very knowledgeable and I plan on coming back soon to get more fish!
Very helpful!
Nice selection of healthy fish and tanks.
It's a shame the guy and kid that work there have awful customer service. The fish always seem pretty healthy there, but I just can't get over the attitude of those two
Great little store, highly specialised and fairly unassuming, but with a very nice selection of plants and fish, some quite unique and hard to find.
Jack and perry was very knowledgeable and very personable
This is a nice family run business with lots of options for corals and salt water fish. Very reasonable prices. This is one of the best reef store in Philly area.
We were just looking for gravel rocks to grow a bamboo plants but the fish store was pretty cool they had some different sorted fishes and it was pretty nice inside with a guess everything you need to start an aquarium with
We went to purchase some fish this place had fish but it was very cluttered and disorganized. I feel as though you can go right down the road and get a wide variety of fish and supplies without wondering if you were going to sleep and fall or trip over something.
It used to be small but it looks much larger on the inside now 2016. I love their prices and all the pond supplies they sell.
Great store with helpful and friendly staff. Not all the people working there know a lot about fish but you should really research what you need to know about a fish you are interested in buying in books or on the internet first. Their fish are much healthier and much cheaper then other specialty stores in the area. The only reason they don't get 5 stars is sometimes large fish are kept in tanks far too small. I recently purchased a 12" marbled bichir that had been in a 12" x 12" tank for the past 2-3 months. She was also very under weight but i can't blame that on them, she is a picky eater. All in all i recommend you go here before other stores in the area, you wont be disappointed.
They have everything
I brought 3 fish here 2 died
Has a look that made me drive past it the first time I was in the area. The second time I ended up regretting not stopping the first time. Plenty of dry goods and a great livestock selection. All fish seemed to be pretty healthy and fat. Coral selection is decent. Will definetly visit whenever I get a chance.
Very helpful with water troubleshooting. Wide array of supplies for all types of tanks / ponds.
It's been a few years since I last visited this store bc of distance...however I made the 45 min drive to ask for help with my aquarium and buy some fish along with plants. When I arrived the gentleman that was behind the counter walked away from me towards the back. I made my way back to him and said "before I ask my questions for my tank could I please use the restroom?" He looked at me and replied bathrooms aren't for the general public. I said ok and continued to look around the tanks for the fish I wanted. He never once asked to help or referred back to any questions that I had which I had previously mentioned. Years ago, I used to frequent this store and had nothing but positive experiences. I won't be back there and definitely prefer The Hidden Reef which is 2 miles away from this store. Terrible experience with zero customer service.
Great place and selection. Staff is amazing and very informative.
my recent experience with the fish factory was one of mixed emotion. This was my first time going there accompanying a friend, the selection of fish was somewhat mediocre. However, the selection of tanks, equipment and accessories was astounding, tons to choose from. I did however find an interesting oddity fish I was interested in purchasing, my buddy additionally found two he was interested in also. The staff was very helpful and friendly and minimally knowledgeable on the fish and selection. However the downside to this, was the day after the fish was introduced into my tank it began to develop a white fungal infection and it spread throughout my tank, so I had to cure the tank (which is fine now) the fish that I purchased from the fish factory died in the process of curing the tank and my friend oddly had the same issue. SO CHOOSE WISELY.
Go to place always keeps something nice
Awesome place. Love the selection.
Best fish available anywhere great staff very knowledgeable
Larger selection and staff expertise that I was expected. Will definitely be coming back.
Prices are questionable. Cool fish
Great owner very helpful and knowledgeable staff
Okay selection but not customer service oriented.
I've been coming here for about 10 year or more. The owner is a great guy and the fish, coral etc have always done well in my tanks without any problems. I now live in South Jersey but I still come up here for my live stock
Fantastically helpful. We keep turning up half an hour before closing (mostly due to work) and they still take the time to explain everything to us.
Its a good store,good selection of fish,but they are very annoying with the refunds stuff. They do NOT give refunds
Love the Fish Factory ! Everything I need always in stock. As an extra picked up an unusual vibrant red plant 50% off! Looks great in pond. Staff always helpful, knowledgeable and willing to help!
I love it there the staff is very friendly and helpful and they have a huge selection of fish and supplies
Friends service and good prices
These reviews are so fake, do not believe them. This place sucks so bad, nasty staff, very unfriendly. The fish were way overpriced and the tanks smelled like they haven't been cleaned in weeks.
Great selection and knowledgeable staff. They have all your needs for freshwater aquariums, salt water aquariums, and ponds. The fish are in good health and the tanks are spotless.
Nothing very impressive there and I rather drive 1.25 hrs to north Jersey. Seem to have cleaner tank, store, and healthier looking fish.
This is the one fish store around where 95% of employees actually know what they're talking about. Always so knowledgable and great prices. Stock isnt always available so id say call ahead before you go, they are great at answering the phone too, another fish store first lol. I need some assassin snails and i keep missing them, but they were kind enough to inform me when the next shipment comes. I recently bought 9 lampeye killifish, 2 amano shrimp, and a bunch of cardinal tetras and not one died
The place has great fish but there customer service sucks bought a heater for one of my many tanks that i have and 2 days later the heater stopped working called them up they tell me that i have to take it as a loss because i have no receipt and the box got wet i spent 150 that day at the store told them that i used my credit card still would not help me they tell me to call manufactur so they could help me smh never hear of something like this
This is the second time I walked in...person at front desk couldn't even say hi...just looked at me like I'm not going to buy anything. Secondly the black male that was in the back didn't even bother to even at look me because he was into his phone then the customers. I was going to ask for help but I said to myself kets see if he is going to ask me if I need it help...I wanted to get the blue powder tang for $60 bucks and couple other fishes that would came up to $140..they lost that money and I didn't get anything. Second time I walked in couple days ago and the same thing happen to me...same person in the front and same person in the back and nothing...I'm never thing back in their again. I drove to hidden reef 2 blocks away and spent $250 on fishes.. Not my lost
The quality of the fish in this store is very high. I lose almost nothing. Staff is very knowledgeable and friendly. This is my go-to store for live fish.
Great service and excellent livestock. I highly recommend!
Great service
The staff is always helpful and courteous and the stock of fish supplies top notch.
Love independently owned pet stores
Great
The people there know first hand what they are talking about. Healthy livestock.
Excellent place!!!!
Decent prices on fresh water fish
Pretty good selection of fish and items, the koi pond is really nice! I got 2 koi and 10 tetras
Great people and great customer service! If you are considering getting into the fish hobby or if you are already an enthusiast this is a great store to visit.
If you are a serious aquarist , Do not shop here. The fish are in horrible small overcrowded tanks with dead decaying fish. The plants are rotten , the pond plants are withering. Even the live black worms are infested with planaria and parasites. The staff is lazy and need to shower and the owner will sell you a dead fish if you turn your head while he is bagging it. This place needs to be closed
If you love hubbies this is the right place for the entire family. They have everything for your fish tank. Highly recommended to the entire family.
Great selection of fresh and salt water fish and all supplies. You won't be disappointed.
Prices a bit high but great inventory and knowledge. Good selection of koi fish.
My fiance & I have been customers at the fish factory for almost 7 years bc we love it there! Roy, Carrie & the rest of the staff are extremely knowledgeable & very helpful! We always get really excited to shop there bc we know it will be a great experience! We bought a 250 gallon tank there last summer & the fish we purchased for it are beautiful & healthy! We highly recommend shopping there!
Great little spot had them crawdadsthere my snappers love em
This aquarium store the fish factory was usually one of the best places for myself to pick up Fish and live rock and all different kinds of salt water freshwater fish It's been about 8 or 9 months since I've visited the store. I just returned to store about a week ago It dropped dramatically a fish stock decreased probly by 40% lacking In cleaning The aquarium fresh and salt water. But they still have large selection of supplies, aquariums used and new aquarium setups. pricing, is fair to high pricing .The Employees see very willing to help and also Seam very knowledged in Aquarium hobby and reptile hobby Still a good place for aquarium hobbiest shop.
Best fish store ever, been going there for over 15 years . Roy is incredible.
Nice place knowledgeable staff needs more variety of fish
Great Old School Pet Shop with good customer service and knowledge
Great store with well informed staff to help a novice like myself.
Love this place
Very helpful, great staff
Good experience and then worked nice person God bless you guy nice store
Very clean n nice
It's a very nice place. They are very nice fish oriented people!
Poor fish quality and poor people quality.
The best place to get fish and fish food
Extremely knowledgeable staff! Very helpful and honest. They have a new customer - for life
Good selection. Healthy fish. Staff is knowledgeable and friendly.
Great service. Have rare/uncommon things. I like that they resell tanks n setups.
Best selection of fish,
Healthy fish, good selection. They have the custom equipment their competitors don't have.
Knowledgable staff...great pricing
Good prices and good staff
Good selection of marine fish. Staff is knowledgeable
Im a local here, great store with great selection. However just seems like they stopped caring, dead fish here and there, not the best maintenance with tanks. had pests on coral frags. Some fish dont look the healthiest. Only thing i bought and it didnt make it were xenias which is kinda crazy. But this is all stores that you have floaters.
Good service and selection. You'll find what you need but it's moderately more expensive than Wally World. Their staff is very knowledgeable so it's less-expensive in the long run.
Great store. Birds, dogs n/a FISH and equipment only. How it oughtta be. Specialized. I go for saltwater, there's a ton of products.
Been awhile since i been to this store. It used to have alot of corals(2 tanks worth) and small section with small frags for $10 a piece. I went today and it only had one tank with corals and limited selection. Was disappointed.
Love the Beautiful fishes they have
Top aquarium supply and tropical fish in this area
These guys r sweet n take time to talk with u if u want.
Simply the best fish supply store in the area. Very knowledgeable staff!
I was in Fish Factory a week ago, great knowledge and advises, awesome selection , bought plants and two fishes , all alive no sign of illness. Going to be my favorite fish store .
You want healthy fish for your beautiful tank at home, I recommend you make your next purchase from this family owned and operated business. You can feel the love for all animals the moment you enter through the front doors. Thank you for your beautiful angel fish they love their new home
Very helpful staff, lots of equipment and tools available. Prices comparable with what you would spend online... Support small business!
Kinda blah atmosphere. Not a very friendly staff. i think most fish stores are like that. Nice live stock variety. Good for cheap, used products.
All your pond and aquarium needs.
My husband, kids and I love coming to this store! Wonderful staff keep up the great work and love for all our water babies!!!
Good place I drive from Trenton to shop. It's worth the trip. Smaller place but the have a lot packed in.
This store is great last review says that staff is not polite ... Not true at all very nice easy to talk too been going here long time good quality fish and coral at great pricing. One of the only stores around that i know of to sell not only used aquirums but used equipment great for beginners. If there is something special fish or coral wise that he doesn't have he will order it in for ya with deliverys once a week. I would reccomend this store to a friend
Love this fish factory, reasonable fish
Very good experience. We were in town for sesame place and I decided to get something for our tank. I read the reviews here and decided to try them. No one acknowledged is at first. After I asked for help they were very helpful. Even held a coral for me while we went to sesame place. When I got back I asked them to feed a squirrelfish. He ate the food really fast and seemed healthy. Both he and the hammer coral I bought from there are doing great. Great shop that I will visit again.
Helpful staff and they are very well versed in all aspects of livestock, corals, And all the associated equipment. Their prices are the best in the area. Well worth the visit.
Love the place
Have been here quite a few times now and actually look forward to going here rather than the other store down the street. Usually have to ask someone for help but once I do it turns out to be great advice. Being a new fish owner, I have learned so much from coming here. They also usually have a bunch of different fish for 99 cents. I think it was the manager that helped me treat my tank for ich. I was about to purchase a bunch of different things (going by what I read online) he came over and told me to only buy salt, which I already had, and turn the heater up. My son and I love coming here! Thank you Fish Factory!
Great selection of healthy fish. Many people have negative views on the tank sizes in the one room. I don't think any of these people realize how popular this fish store truly is. The fish get shipped in and are so cool that they really don't stay at the store for long. I agree, it would be a problem IF the fish were stressed or dying from that however THAT IS NOT THE CASE! The fish are content chilling out in their own tank where they can relax after being shipped. Do not let negative reviews due to the tanks turn you away from Fish Factory. You will seriously be missing out on super knowledgable people that are ready to help. They have awesome fish and will even order a certain kind in for you if you ask and they have a place to get it from. The same goes for equipment or tanks! I have been coming for a little over 2 years now and I make the 45 minute drive there every time I need to go to the fish store because I don't trust anywhere else. Every OTHER fish store has lead me to some kind of pest infestation in my tank and Fish Factory is the only place I do not seem to have this issue. Check out Fish Factory!
Very helpful staff, great knowledge and selection
Its ok the fish aee ok the place looks allmost run down so my story is i go and ask can i go outside they say yes i go the guy outside says go inside off limits people are retarted
The fish are kept in the smallest tanks ever where they can hardly swim; some of them it's like they're stuck treading water. The factory name suits it well. Some of the fish are so highly priced that they are probably going to be literally sitting in their tank for a long time
Deplorable place!!! Go there if you want rescue a fish!!!
Awesome!!! Just picked up 3 silver dollars for the aquarium.
Lots of fish with great prices
Used to LOVE this place. when Don was working there. When I called about a new angel fish that I purchased there within but a few days that looked sick, I had a nice conversation with an employee there. I told him I would give it to the next weekend to hope the angel did better. I have a large tank with some original fish from 7 yrs past. I had to bring the angel back that weekend and was met with the owner. He was gruff and stayed seated for a while as i explained. I was told that in order to bring a fish back, i had to bring in tank water to be tested. This was the FIRST time since going there for several years that I brought anything back. The owner tested the water and said it was ridiculously high with nitrite. i told him it is always on the high side a little in Philly but I have had no problems. He would not refund me all the money, only 1/2 and convinced me to purchase a bottle of chemical to fix my problem. I never used the chemical and purchased 3 angels elsewhere that more than a month later are all well and thriving. I feel his testing in this container that was not rinsed first and placed into a little machine, is flawed. But how i was treated, I will NOT be back.
I would never come here again ! Purchased 1 betta and 5 guppies (before purchasing these fish my tanks were great , I have a total of 6 tanks ) once I put the guppies and betta in two separate tanks (guppies were with my soriority tank and Male Betta went into my split tank along with two other male bettas ) those two tanks developed ick and now all my fishes from those two tanks are sick with Ick! I should of known not to make any purchase after seeing the care of 75% of the fishes there .
I shopped here for the first time yesterday. Overall great experience! Customer service was hands-on, professional and courteous. They have a wide selection of fish and plants for my pond, will be back in the future. I wish I knew the name of the gentleman who helped me, he clearly enjoyed his work, and was good at his job.
This place had a good selection of fish along with nice staff who helped me out with fish I found
Very nice and helpful staff
Where they keep the corals, you can see a lot of bad aiptasia and the tank was not looking so clean. This place WAS the place to go for good prices, beautiful salt fish & corals, not anymore. I don't know what happened. I once would walk in here & spend on average $600. If you want to sell your fish, they will purchase them.
They test ur water n r very honest with what u will need.
I've been going here off and on for years. They have just about whatever you want and or need. And if they don't they'll order it. Prices are pretty good also.
My kids and myself enjoy the visit every time we come there One of my little one calls it a field trip
Awesome always give good answers to questions and advise very helpful little pricey but the quality is there especially with supplies
Great store has ever thing you may need for ponds and aquariums
Very helpful .
Great for tanks,plants, chemicals ,filters,sand,gravel ,food ,treats,and not so much for fish ,small supply an overpriced.
Overall good store, customer service wasn't too good ad the guy who gave me the fish didn't know a uthing about the care of fish. But all fish seem healthy, will come back, hopefully they are friendlier this time.
This was our first visit .I know we will return even though it is an hour from our home..the place is super clean and well organized.the staff is super friendly and very knowledgeable.the prices are good as well.the fellow that waited on us was very friendly and very helpful..we bought 2 angel fish and some supplies. Our guy helped us pick out some new treats for our fish..brine shrimp and kelp flakes.. thank you..sorry I did not get your name..Janet
This is my favorite aquarium store. Experienced amd honest staff, healthy livestock. They have some rare fish and corals you can't find at other lfs.
i've been in the hobby for close to 20 years, and have worked in a few aquarium stores as well. these people keep their livestock better than just about any store in this part of PA and south/central NJ. i've been to them all. the prices are about average, and the staff seems to be pretty knowledgeable, and friendly. best fish store around. at first i wondered how they managed to stay open and compete so close to the Hidden Reef, but now i know why.
By far the best acquarium supply store in the area. Great selection, knowledgeable staff, convenient hours, and beautiful displays. Storefront is a bit deceiving. This place is huge inside. Don't hesitate to ask questions when you're here.
Wide selection of pond plants and fish with knowledgeable staff:)
Great fish store
Not fancy but has good prices and fish selection. Definitely worth a trip.