2/3 of the staff I have run in to are friendly. I have noticed that they never get in the way of a sale though. I took to the liking of a freshwater shark they had in there once, and asked if he would work in my communal tank, describing all the fish I had...of course the answer was "yes, that fish would work great in your tank..." no pros or cons provided of what could happen. Fortunately in our day and age, I can hop on google, which is what I did. Google did not seem to agree that the fish would work in my tank, so I did not buy it.
I shopped at this place numerous times, despite this. Figured I'd give a local business my money, rather than PetCo.
First experience here buying fish...bought 12 neon tetras. Had no problem with the at all. Fantastic. And their price was about 50 cents cheaper than the other stores, so that's about a $6 save...pretty happy with those healthy fish, and the money save...bought a couple plants as well that thrived.
Next time, bought two Yin-Yang guppies. One died within a week after I got it. Figured it was either bad luck, or my fault for not having appropriate tank conditions...
Later bought a glo-fish and Pictus catfish...When I asked about the Pictus, this was the second time I realized they would just say anything to sell their fish. I asked if it would work with my 50 gallon set up, and described the fish I had in it..."oh, of course it will fit in just fine!" This time I made the mistake of trusting them, and not researching...Pictus like partners, and 55 gallons is supposedly the bare minimum to hold one of them....while on this visit, I also noticed another tank that I did not buy from had a dead fish in it. I did not say anything about it, but wish I would have...this was the most recent encounter I had with them, and it will be the last. Not just because they clearly don't inform you about the pro's and con's of the fish you will be adding to your tank, but also because about two weeks later after buying these two fish, I had a major outbreak of ICH in my 50 gallon tank that had been thriving for about 3 years since I set it up...Most signs point to one, or both of these fish I bought bringing it in.