The owners are heartless liars and thieves. I sold them a Ball Python on the condition that I would buy it back once I got paid in 3 days. My rent was due, but I was short by $100 and needed a loan so that it could be paid in full and on time to avoid late fees. The snake was collateral for the loan which was in the amount of $150. She closed 4 hours early on the day I was to buy my snake back, even though she knew I was coming in to do this. I tried contacting her through messenger, Facebook, and text message only to be ignored further. She ignored my first 2 phone calls then answered my 3rd. Once she finally showed up to the store, I found out that the snake wasn't even at the store. It was at her apartment as if it was her personal pet, but at least she brought it with her. She pulled the snake out of an exterior pocket of her coat while we were still outside. It was not in a snake bag, nor did it have any sort of supplemental heat, even though it was only 15° and snowing heavily. THEN, she refused to hand me the snake unless I gave her $300!!! Meanwhile this poor snake is unprotected from the wind, cold AND getting snowed on. Luckily I happened to have $300 cash in my wallet, or who knows how long she would have let the snake be out in those conditions while I ran to an ATM. I practically threw the cash at her in order to get the snake into an interior pocket of my coat and out of the harsh weather. I am disabled and survive on less than $1000 a month which she is well aware of. She knew that I could not afford to pay out an extra $150 without it causing serious hardship. Unbelievably, the snake did not get an upper respiratory infection or die from shock due to being in those conditions. Avoid Leah(owner) and her store at all costs.