Reviews of Ben & Jerry's (Fish Shop)

Abbey Comer

I love this place! Always great employees, and the ice cream is sooo good.

Matt Riekens

Really good ice cream, but service tends to be spotty and slow. Also can be a bit on the expensive side! Tends to be quiet and relaxed

Mike McCabe

Overpriced

Mark Christensen

Ben and Jerry's ice cream. Clean space. Cold air conditioning inside that's perfect for hot afternoons exploring Chattanooga. Prime location just next to the Aquarium.

Zachery Morgan-Owens

Good ice cream

Midnight Santiago

I love this.

Dani Pasquale

Consistently delicious food!

Anthony N.

It was a good experience overall. If you do just the tour, it is on the pricy side; however, the playground, flavor graveyard and live music add to the atmosphere. Tour consisted of a campy video, short tour of the facility, a sample of ice cream, and sporadic bad jokes.

Amber Bower

So excited they had non-dairy!

Elizabeth Perry

Took my grandson to a birthday party here. The staff was awesome with 12+ 4 to 6 year olds. They decorated party hats, had an ice cream piñata, tie-dyed t-shirts and make your own sundaes.

Mackenzie Coburn

Love the chocolate fudge Brownie ice cream! This place is awesome.

Laura Harrington

Great service and the ice cream as always was amazing.

Cesarina Polanco

(Translated by Google) Excellent well-flavored ice cream (Original) Excelente helados bien sabrosos

Joe Novion

Mini Vermonster $15 dollars- not even half full! What a joke!!! This place is a total rip off!

Ronald Swanson-Cerna

Very friendly staff. Delicious birthday cakes.

Kayla Calovich

Lovely

Kim Smith

I would give it a minus 10 but that's not an option ,I ordered a ice cream cake at approximately 1:10 p.m on 11/20/2017 and my confirmation email was to pick up cake on 11/21/2017 at 3:30 p.m. and guess what no cake!!!!! And so my daughter birthday was ruined!!!! Because apparently someone there doesn't know what they were supposed to be doing!!!!!! In acceptable business practices!!!

gary dollar

Not a lot of room to sit. Pretty expensive for mediocre ice cream. The staff was great though.

Nida Khawaja

Came here for dessert after dinner. Fairly busy location. Staff was friendly and the place was somewhat clean. Free sampling of ice cream. The only disappointing thing I found was I expected more of a variety of flavors rather than three different ice creams that all had cookie dough in it with a different spin (like adding cinnamon swirl, etc). I ended up getting a coffee flavored ice cream and a coconut layered ice cream. Most of the flavors I buy in the tub were not available.

Albert Wiersch

Not happy with B&J... I'd recommend Marble Slab (like the one by Kroger in Bartonville) or just get some Blue Bell from the grocery store.

Jordan Burleson

This Ben & Jerry's is nestled right I'm the heart of Friendly Center next to a small park to sit and enjoy your cone or cup. They have good coupons now and again and great flavors you can't find in the grocery store. Sign up for their emails because they reward you with free/discounted ice cream.

ALLEN RITCHIE

GREAT STORE...

dev Doge

Great service.

Bradley Biddle

Cool palace

Katie Hallock

This location is in a fun part of town with easy parking. I found a space in their small parking lot with no problems around 6:30p on a Wednesday night. There was only one other person and she was there to pick up a pre-ordered cake. The two employees took care of her quickly and with a smile and then did the same for me. They made friendly conversation and made me feel like they were happy to be working there and happy to chat with a customer. While they didn’t have Americone Dream (one of my favorites), they had quite a long list of many other yummy options. There are a few tables and chairs if you choose to stick around and eat there. Or they do have lids and bags if you want it to-go like I did.

Shannon McDonald

It's ice cream. It's not that big of a deal. Eat it.

Tori V

Love the ice cream...kinda pricey

Francesco Oliveri

Ottimo gelato del noto marchio americano e non solo,ottimi milkshakes e waffles.

Banana B

Great choices in ice cream. Very clean. Is a little pricey.

B Y

I was there at 11:04 am with my 5-year-old kid. The guy in the store told me they were not open. We waited for 5 minutes or so and they were still closed. They supposed to be open on 11am.

Sydney Evans

Terrible service

Danielle Arndt

We have visited the factory a few times and have always had a good time. I expected the tour to be a bit longer or to see more but it's still worth a visit. There is also a playground for kids up on the hill and the flavor graveyard which we had missed the first few times we visited.

Eli Ortiz

worst customer service ever the ice cream is good but the people working there ummm

Martchela Popova

Very good

Mark Schommer

Very good small bowl of Phish food ice cream. Maybe a little pricy but it was nice to see a Ben and Jerry's store.

Montriece Cleveland

unprofessional

Corrine Carr

I was seeking out an ice cream cake and this was the prefect place to find one. There were so many options! I was able to sample the ice cream flavors in the cake and pick out the perfect mix. YUM! I highly recommend

Montana Alexander

Quick and great service.

Kelley Harrell, M.Div.

So good and fresh. Lots of gluten-free options. And if you're lucky, on game days you can see the guys there!

Jerry Tidd

Our tour guide wasn't having her best day, but one can't help but enjoy visiting Ben & Jerry's. $4 which includes a free sample at the end of the tour. During summer, fall, and the holiday season, tours can sell out quickly, resulting in wait times of up to two hours. Plan accordingly. You are welcome to come by and purchase tickets for a later tour time, head off to visit the area, and then return for your specific tour.

william walte

Delicious. All the time long line. The new ice cream taco is the best with a waffle/caramel tortilla They have bathrooms

Jennifer Croft

Omg some of the best ice cream in a long time

Bryan McGowan

The ice cream is exactly what you'd expect, but the people serving us were very helpful in suggesting flavors and helping us with our order.

Magdi Rizk

Ice cream was good. The place itself is not.. Take out

Bonny Islam

I paid a visit to the Times Square location today. The flavors were good, but the overall experience wasn't great. It was overpriced and the person behind the counter wasn't very happy when I asked for a receipt.

Thomas Hatley

Limited selection, contaminated product. Specifically was hoping for some Americone Dream but they didn't carry any, so got someing else... and found a strip of paper embedded in the ice cream. Also they only have wooden spoons to use, terrible texture... gives me the chills on every bite. Wasn't happy with this visit.

Melissa Fehlinger

I absolutely adore Ben & Jerry's ice cream. However, I was disappointed with the store experience because I felt like I could have just bought one of the pints from a grocery store & put it in a cone to recreate the same experience at the store (but it would have been much cheaper to do it myself). The workers also were not very friendly & seemed annoyed to be there. Overall I'd suggest if you're a fan of Ben & Jerry's ice cream to stick to the pints & enjoy it that way.

Kyla Joy

Fabulous ice cream, sorbets, almond milk alternative ice cream, shakes, and waffle cones. Creative ice cream flavors! Fun cow to sit on, too.

Jim Lahey

This place sucks they some dude tried to suck me off in the bathroom

Nikki Lange

I love Ben & Jerry's, and not just their ice cream. They also try to do things better and have been for decades. But their ice cream rocks! They out a little twist on old favorites and come up with amazing new flavors, most with really fun names. (Like chocolate? Please get a taste of Chocolate Therapy. It lives up to the name.) The store near UD is small with a lot of character and is always staffed with friendly people.

Mark Corson

Just funky tasting ice cream, not a fan

Brian Merrell

This is a regular stop off for us when we're in Old Town Alexandria. There's no shortage of ice cream shops in OTA, but despite the corporate ownership, there's no denying it's tasty. Helps that you can smell it from 70 feet away. :)

Meltem Ballan

Fun tour and yummy icecream.. Don't forget to visit graveyard..

Kara M.

We stopped by this Ben + Jerry’s while on a walk. I’ll usually frequent this chain every other month or so since I find the prices to be a bit high, but this was my first time coming to this one. We were greeted quickly and served by a very polite young man. I ordered ice cream with hot fudge and my husband went for the cookie sundae. Portion size here was quite decent compared to some of the other scoop shops I have been to in other locales. In addition to sundaes, they also sell ice cream cakes and other frozen treats. This location offers plenty of inside seating and also some outdoors. You will save far more $ by buying a pint at the grocery store, but some flavors are only available here.

terri baylor

Too expensive for quantity

Abhinav Prateek

The best place to have icecream.

Christina Colon

After my 5 year old daughter dropped her ice cream in the store, on the counter while one of the workers was making our 3rd cone, my daughter began to cry. After consoling her and making her aware it's ok accidents happen, we just have to be more careful next time. One of your workers made her a cup of the same ice after telling me sorbet shouldn't have been as the 1st scoop because it melts faster. I thought it my head ok that's nice but you might want to make your staff aware of this. As she checked me out she said " just to make you aware, I'm going to have to charge you for that and point to the fallen ice cream. In response, I stated "no you will not". The audacity of you to even think of charging me for fallen ice cream from which was an accident from my child, after seeing me console her and then make a cup to replace it. And also admitting the person who made it, made it wrong with putting sorbet on the bottom! Shame on you! A simple happy trip to grab ice cream turned into a lesson in which I had to explain to my daughter which got upset once again after leaving Ben & Jerry's.

Craig Christensen

Good ice cream

Paul Wade

ice cream and for a good cause

dennis quiett

The ice cream was awesome and the staff was very helpful and friendly even though it was so late u could tell it had been a long day for them would recommend

Mario Mejia

(Translated by Google) The maneger very angry (Original) El maneger muy enfadoso

Jonathan Luz

Always smells like musty wash rags. Seems unsanitary.

Zack Kennedy

Love their schweddy balls! lol tell them to bring them back.

Carol Daxata Diller

(Translated by Google) Ben & Jerry's icecream !! (Original) Ben & Jerry's icecream!!

Merrilee Vickers

No high chairs. We won't be back. The ice cream was fine, staff was friendly, but we couldn't enjoy our ice cream because we had to hold our 14 month old.

Jeaneth Ventura

(Translated by Google) Delicious and very well served. (Original) Deliciosas y muy bien servidas.

maria fundas

Delicious ice cream

Beatrice Sai D'Intino

Love it

Mitchell Maynard

Great Space

Shashwat Pandey

Great place for kids and families. Great selection of flavors, but huge crowds on weekends, especially when you add lot of sugar craving kids and adults! Good location and friendly staff

K Barr

Didnt bother to do the tour, but we did make our own tie dye shirts and eat ice cream! very cool place, but also very busy!

LaWana Djimraou

Ice cream was delicious this is where you can take the whole family.

Edward Heitzman

Wanted to buy 2 of their coffee mugs. Items were marked $12.99 in plain site and the counter person tried to charge us $16.99 per mug. Totally dishonest and refused to honor prices marked on the items. Watch out for dishonest counter person and refusal to take care of their customers.

Wayne Whitted

Great ice cream shop!

Cristina Ungureanu

Great place, excellent ice cream!

Brett Ozbun

Pretty darn good ice cream and friendly service.

maggie rowe

Dandy

John Wright

Very good ice cream. Expensive but worth it to the very last drop.

Brian Chia

Great menu with lots of options, all very good. Limited seating inside the store. But you can get the ice cream to go and enjoy it outside by the river!

John M

Yummy

Pierre B

What can I say, it's the best ice cream, yes the lines are long but worth it.

Paulina Rittscher

A delicious sin with all the magical combination of flavours

Sherry Cavallaro

I thought the tour was kind of boring and the flavor grave yard was underwhelming. The gift shop didn't have anything good and the tiny sample you get at the end of the tour made the whole thing a waste of time.

Michael Redman

Very nice,Had many samples.Staff did not mind

Lisa Forness

Great tour (funny!) and even greater ice cream. If you are in the neighborhood, you should definitely stop by!

JNerdGaming

A fun little place, but far too small and with a tour that left me wanting more.

Ronald Barker

Staff was very friendly and very helpful in picking what would be best. A little hint, they are all the best choice.

Dante Brown

Super aswome ice cream

Jacob Wentz

Super fast, never have to wait in any sort of a line

Dakota Keyser

Expensive, but delicious!

MobyDick sentme

Always good and always a nice staff.

Amanda Chase

The staff gave great recommendations and were prompt and kind despite being packed. They have delicious dairy free ice cream and sorbet.

Lindsey Johanneson

This was my first visit ever at a Ben and Jerrys shop, and I was disappointed. The prices are insane and the service was even worse. There was only 2 employees on the floor and 1 of them was obviously being trained. The employee that was training him was on his phone the entire time we were there texting, and then while checking us out he was actually talking on the phone. The service was so slow I felt so bad for the people in line behind us and at this point it was all the way to the wall of the shop. Horrible experience especially for the prices we paid!

Jennifer Porter

Second time doing the tour. First time for my children. We had a great time. Our guide had all the obligatory cow and ice cream jokes. All perfectly groan-worthy. And the kids had the best time seeing how everything worked and topping it all off with some ice cream!

Lorenzo Jones

Just discovered rhe place. Friendly staff but they didnt have any jimmies, only sprinkles

Russell Townshend

Ice cream is always delicious and full flavored. The best ice cream in the Raleigh/Cary area by far.

Jade Long

The women's bathroom was disgusting, toilet was dirty and plugged up, the sit down area did not have a clean table, the floor was sticky; it was gross. Still our daughter wanted a mint cookie milk shake so we go up to the counter and wait. A young man walks out and says "sorry we were playing rock paper scissors to see who would wait on you and I lost"! Then the other young man walks out and asks him if he knows how to make it and the guys jokes back duh, I guess some of this and some of that. Then he goes to get milk and the milk is empty, the other young man says there is some in the back. We wait the guy yells out that he can't find any so the other one walks back to help him find milk and comes back and says they are out of milk. Whoever runs the place should check up the kids working there. Oh, throughout the process once the other you young man came out they kept talking about work and how they should hire so and so and just stuff they shouldn't have been talking about while waiting on customers. Will not be returning and I am glad in the end my daughter did not get her milkshake because the more we looked around the more stuff we saw that was dirty.

Ruth Anderson

A real joy. And who knew you could enjoy it without actually eating ice cream.

Donna Stone

Very expensive for ice cream

Jonathan Roberson

clean and fast

Behzad Ahmadi

Good service and you can not go wrong with B& J

Jahn Andersen

My favorite ice cream bar. Chocolate Chip Cookie Dough is a must.

David P. Whitley

Ice cream and pleasant staff.

Aaran Linhart

Staff was friendly, store was clean, and the ice cream was frozen!

mxv0031

We loved the tour and insight behind B&J. Of course the ice cream was great, but not shocking it was more expensive than a local B&J shop. Great place for kids!

Notstandardbeauty

This place was too high and my son drop his cone and I was not accommodated for it!

Konik Thompson

Great place to wind down

Cynde Krause

Not surprised by the bad reviews as I have experienced the same rude and bitter behavior while ordering a cake. I will not be ordering from this store again, which we have over 30 cake orders a year for employee birthdays. A tip from someone who has been in a customer-facing role for over five years (in retail, hospitality, and real estate); maybe if you were nicer, people would be a little more pleasant to you. Attitude is not appreciated, and if you cannot be pleasant, find a job where you are not in a customer-facing role. Bad days happen, but if someone is being nice while speaking to you, then maybe try to show some positiveness back.

Julie Richardson

Yum

Diego Francica

(Translated by Google) Good ice cream 7 points (Original) Buenos helados. 7 puntos.

Zarai Aquino

Location is rather small and has somewhat uncomfortable seating.

Paul Chatron

(Translated by Google) A gourmet ice cream shop ... to test! (Original) Un magasin de glaces gourmandes... à tester !

Mutlu Avanoglu

(Translated by Google) Here you can make your own ice cream, something we can use in Berlin (Original) Hier kann man sein Eis individuell herstellen sowas können wir auch in Berlin gebrauchen

Hayley Lumpkin

Cant go wrong with Ben and Jerrys

Harel Gaba

This is THE BEST ice cream i every tasted

Wayne Walk Jr

Nice place to visit. Very crowded... If you are not a fan of people pollution then wait till the cooler months. I dealt with it to mark it off the bucket list....

Scott Francey

Fantastic ice cream

Rachana Rao mallyala

Best In town

gordon clark

What a great experience. Learned a lot about the way the ice cream is made. How they come up with the different flavors. And the sample is awesome.

Tyler Starline

Wide variety of tasty ice cream favors with fun names like "Coffee coffee buzz buzz" and "Cherry Garcia". My son & I each enjoyed a waffle cone. Great for a hot day.

sherry Ambrose

Their ice cream really knocks it out of the park. We tried to get there for the freebie hour, but just missed it. Oh well. Gotta be on the ball.

Jake McCurry

This place has great customer service and will work well with a catering order!

Eric Heyson

Tour was pretty lame. They start with a video, then bring you into a room overlooking the area where the ice cream is made to play another video while the tour guide talks a bit. Not particularly interesting.

Sami Shoaibi

Very nice place. Clean. Parking is shared with another restaurant so it gets a little crowded during busy times.

Gregory Goad

So bringing two of my daughters to New York for meetings for modeling. Coming to try your shop out finally. From your family of Goads Durham area. Lol

Jarrod Moore

Good product, clean establishment, service can be slow

Jason Coelho

I love Ben and Jerry's ice cream, but was unfortunately disappointed with the chocolate milkshake that I bought earlier today. The ice cream to milk ratio was almost 1 to 2 making the consistency very thin. It seems like they weigh their ice cream before using it, so am still not sure why it seemed like the milkshake was lacking 'thickness'. Overall, I think I will probably stick with their ice creams, however will prefer the shakes down the road at ShakeShack which are $2 cheaper. They use a Vitamix type blender for milkshakes and the service was good.

Honolulu Hawaii

Over price. One small $5.75 + tax very small, i will never be a customer around the corner they sale 2 spoons of pistachio for $5

Sunshine___ Forever____

Good icecream but expensive

Rebecca Wood

Some of the best ice cream I know of.

Daphney Sanderson

Best ice cream place in the shops! It's definitely a must visit.

little Madd

Good but always busy and seemingly understaffed

YEONGWOO Jung

So good and best P.B and cookie ice cream ever

Stacie B

I love Ben and Jerrys and the storefront is a great experience. The ice cream is delicious and the hot fudge on sundaes is to die for. Definitely stop in if you're in Hoboken and feeling like an ice cream.

bmiller1980 .

Nice staff

Joe Bigenwald

Great ice cream and friendly service within walking distance of campus. Love to go here with some friends whenever we are feeling some good ice cream

Rasmus Torgersen

Great ice cream, I was served by a very friendly guy named Cole, he let me try a few flavors and gave me some excellent advice on what to pick, 10/10 that dude made my day

B. Braxton Jr.

Great customer service and great sobert!

Corey Plunkett

Loved my ice cream!

Scott Rudd

Ben and Jerry's stands on its own, but the guy working there was just as big of a B&J nerd as me and it made the experience so much more than a trip to an ice cream store

Janie A

This is my favorite location. Plenty of flavors to choose from to enjoy a scoop by the water.

David Kim

Beyond expensive, still don't understand why. The ice cream really isn't that special, but it is good. I'll give them that. You could probably get something similar at another ice cream parlor, but there aren't too many places nearby here so it's a good choice.

Pamela Bogardt

They are NOT open until 11.

The 30 Day Life

Great Ice Cream. Place is a little small, and they should eliminate the smoothies from their menu, they take forever and hold up the line. We want Ice Cream, and Ben & Jerry’s is the best, let’s stick with that umkay...

Sean Kilmartin

Forget diets. Eat ice cream

Theresa Frost

Greatness!

Ryan Korecki

What a great experience. Tour was short but the tour guide was quirky and funny and made it enjoyable. Learned a lot about the company and had some great ice cream.

h. j.

They offer a HUGE selection of flavours and the service is friendly. However the atmosphere is a little grungy and is in need of a good scrub down.

Hen Pastry Chef

I really like this ban and Jerry's ice cream place. There is a lot of verity and the ice cream is always fresh. There making their own ice cream cone. There is also a frozen yogurt options. The place is small, but it's ok if you only eating your ice cream and go. And also cheap compared to other Ice cream places. We always take one for 2 because it's really big. The big bucket cost 45$ !

Emma Marion

It's so good.. And you can get a milkshake out of any of the flavors

John Collier

No sugar free options!!! Get with the times, no good food options for people watching the added sugar content.

Matthew Allison

Great stop in Vermont. Big thanks to Sally for her help with parking. Ice cream was amazing. Highly recommend the Wake and No bake.

BATMAN C-Smith

Ice cream and candy and cereal are Emily all friends at the same meal

Julie Lake

Interesting tour of very small factory, so it was crowded. Sue, our tour guide was very good, and of course the ice cream was yummy.

Lauren Votaw

The only local spot where you can find non-dairy/almond milk ice cream and it is DELICIOUS!

Francisco Vanegas

Fancy place, nice ice creams and, no matter how crowded it could be, the staff is kind. The missing star is because they need to take care of cleaning the "customers lounge" a little more!

chris hahn

Hidden away by the fountains, great ice cream, little more then Baskin Robbins but more unique flavors

Blake Wilson

Two non-dairy options. I liked the music and I got a small cone. It was aight.

Kevin Maldonado

Quick service good ice cream.

JadeQ2011 .

The best of the best!! 12/10 scoopers, great icecream great atmosphere big fan!

Sophia Lombardo

Great ice cream, cute small shop.

Jimmy Hatzell

great spot. they have rotating dairy free options.

Amber Morton

I mean what is there to say!! It was amazing! The same Ben and Jerry's icecream we all know and love!!! The staff were nice and the chocolate dipped cone with rainbow sprinkles is life!!!

Denisha Townsend

First time taking my baby for an ice cream cone. He dropped two before we got it right but the team was so patient and understanding.

Mirko Lamantea

Ben & Jerry's has more or less the same look-and-feel in all its shops and this one makes no exception. The choice of non-dairy products is very limited and prices very expensive (but aligned to those of the surrounding area - almost 7 $ for a single flavor ice-cream).

Nicole Lee

Tasty ice cream, but a bit pricey.

Changes

They want truckers to move their ice cream almost for free knowing how expensive are the tolls in the east coast they don’t want to pay. Unilever owns this place this is a multi billion company that has been buying a lot of companies throughout the years making an empire under the name of unilever. They don’t even give an ice cream sample to the ones that keep this place running. The 2 stars are for the shipping employees they were very nice.

Daniel Mundra

Long time since I have been to Ben & Jerry's store. Lot of options and staff were great.

Jessica Templeton

Great staff, great atmosphere, and GREAT ice cream!

Jonathan Stanford

Great icecream! The tour was awesome. The tour guide was funny.

Jose Juan Marti

Excellent ice cream

Yousuf J

Loved chocolate fudge ice cream!!

Deana Stephens

Love the ice cream

Crystal Roberts

A little unkempt but who loves Ice cream I DO! I DO!

Shauna warren

Really good but they were out of most of the flavors

John Ozed

Always a good experience!

Jasmin C

Very clean small and quiet place. There's no where to sit but there's a ledge to lean on. The ice cream was delicious and they had this amazing brownie/ cookie combination it was amazing.

Noel Mattice

So good been wanting New York super fudge for so long. No longer sold in stores but the lady said we have some. Made my day just as good as last time I had it.

jaime brunson

It's honestly just average ice cream. Good for warm days

Bren Sunshine

Great icecream, overprice average for 3 people was $22 for 2 cones & 1 small smoothie.

Cynthia Eleodora Tapia Torres

(Translated by Google) Very good (Original) Muy bueno

Biplab Bandyopadhyay

Had a free ice cream today

Alan Schreiner

It is Ben&Jerry's Ice Cream! How can you go wrong!

leah •

Went in at around 4pm on a Friday, the place had a few customers in it and there were 2 workers. They were fast and efficient. There were no problems at all, I guess it all just depends on if you visit during a crowded time. Plus the strawberry ice cream was yummy so hooray!

S L

good ben and jerry's

Jacob Gonzalez

Staff is great and the ice cream delicious. Plus, they advertise fair trade sourcing

Adam Ninja

Ice cream that changed/changes the world. Love this company and everything it stands for.

Curtis Cook

Great ice cream but I wish they still sold Philly Pretzels.

John Brantley

Great location when visiting the aquarium. Parking is very limited so know this is a walking destination. Five steps are necessary for the front entrance, the bistro next door has a lift if you need other access. This location is clean and trendy with helpful friendly staff. B&J has great ice cream with fun flavors. They offer items other than cones but I’m a fan of the waffle cones, yum. Give the ‘coconut almond fudge chip, non-dairy’ a try for sure. If you are visiting the aquarium you will find this a popular spot for some tasty and refreshing ice creams - always a crowd pleaser! Downtown Chattanooga Ice Cream Crawl Aug 2018

Madeline Pastrana

It's a great place for kid's eat ice cream but,the only problem is not enough employees working on the weekends!!I waited 30 minutes for a icecream!!I just hope they hired more employees there!!

Glaydston Oliveira

Legal

The Spicy Italian

I've been to the Ben & Jerry's Vermont always awesome to know I can have a part of Vermont right here in Dayton on Brown Street. The staff was sweet UD girls graduates service is great fun area fun store and fun ice cream

Boris Maillard

I have been surprised to find an excellent gluten-free and dairy free “ice-cream” here. And many (dairy) flavors for the rest of the family!

Lorelle Quast

Average tourist place for the tour. Would have been better if it was in production vs down for maintenance. They offer other ice creams/sorbets not available in other areas. The graveyard is a nice place to remember the old flavors of long ago

Kevin Heidt

Great ice cream slow service.

Behnoosh Golchinfar

I love different ice cream flavours!

المعلومات غذاء العقل

Most delicious ice cream and shacks.

Sanya Membe

Probably the best I've cream on the planet

Ashlee Hedricks

Visiting town, my son and I were very disappointed that almond milk wasn't an option for a shake (like at other stores) and the lady wasn't willing to let us by a pint of a dairy free flavor and then use that as a shake (of almond milk was an option)

Gabrielle Bills

The tour is a great quick activity with a perfect amount of ice cream to taste at the end. Children under 12 are free, and outside the is a playground and plenty of space to run around. Fun and quirky, with the flavor graveyard and gift shop... I go at least a couple of times a year when we have visitors from out of town.

Bryan Uncapher

My wife and I both got ice cream. It was good. I asked the server what she recommended and she said she doesn't like ice cream. I noticed that the front of the counter needs cleaned the bottom of it looks like it hasn't been cleaned since they opened. Dirt on the outside perimeter of the room it was dirty. I don't usually notice stuff like that in an ice cream parlor but it was bad.

MJo Creations & Designs

Good ice cream ! Pretty good prices !

Savmitch1

Good ice cream, good service. Nothing special.

Maddie

Excellent, but very expensive

Douglas Boud

Well, what do you expect from Ben & Jerry's? Excellent ice cream friendly staff and service, a selection of indoor and outdoor seating.

Naara Maldonado

Their was only one person working (Juan) with 14 people waiting in line... while his co-workers where in the back taking a break and talking. I know they deserve a break but when I used to work at a coffe/ ice cream place, when it got busy I would help and then whent back to finish my break. Then After I waited 20 min in line they tell me their blender is not working! FYI I wrote this while still at the shop, with the hope of saying something good about the product.

Patrycja Jaworska-Garrrett

Ben and Jerry's if you care so much about the world please provide biodegrable spoons for the ice cream.

brianna Garcia

Came here saturday and they let me in even when they were closed!! Awesome staff thanks!

Angela Brotherton

Great Ben and Jerry's store, lots of seating

Tammy Lea

Ice Cream is Ben and Jerry's, so it's always good. They work hard to keep it clean. They do keep the line moving, hard with lots of tourists. I've had some problems with practical application of requests, like to go ice cream that I'd asked for "a few gummies" being smashed down in the middle and large amounts shoved in. My son appreciate the volume but the problem was it meant the to go top didn't fit and dripped all over. Overall, I'd say eat in, eat quick, and enjoy.

Tyson Richard

It's Ben and Jerry's ice cream.... The staff is friendly and they move people along quickly. Not enough staff to keep table areas clean tho so seating is a hassle..

Kelly Michael Skelton

Fun factory for kids and adults alike! They show the production floor, a short video and give out free samples. This place is awesome!

pegi gg

Nice out door seating area

B. Darius B.

(Translated by Google) The prices for the ice cream are outrageously high. There are different sizes that you can choose but you still get ridiculously small balls. The selection of the different varieties is good. There are merchandise came as there are bowls, spoons, t-shirts and so on. Also will come with some smaller snacks to make money, such as. Cookies, brownies and the like. Finally nice but too expensive. (Original) Die Preise für die Eiscreme sind unverschämt hoch. Es gibt verschiedene Größen die man auswählen kann man bekommt aber trotzdem lächerlich kleine Kugeln. Die Auswahl der verschiedenen Sorten ist gut. Es gibt merchandise kam wie es Schüsseln, Löffel, T-Shirts und so weiter. Auch wird mit irgendwelchen kleinere Snacks zu das Geld verdienen kommen, wie z.b. Cookies, Brownies und ähnlichen. Letztlich schön aber viel zu teuer.

Haley Sousa

Great service awesome shirts

Neale S.

On Mother's Day we did the factory tour and went to the Flavor Graveyard. The tour begins with a short video (with subtitles!) about the history of Ben & Jerry's, then you proceed through a good sized room with windows above the factory floor, where the guide explains the ice cream making process. The guide speaks in a clear voice over a sort of intercom with her microphone and answers any questions guests may have. At the end of the tour you get to try a small sample of whatever new flavors they are trying out. We had "Sweet Like Sugar" (I believe) which was cherries and sugar cookie bits in sweet almond ice cream and it was delicious! There were lots of fun goodies in the gift shop and everything is clean and decorated in a fun way. The Flavor Graveyard is a little more of a trek than I expected from the factory, but each gravestone has a funny little poem which I enjoyed, and there is a nice playground on the way. The tour appears to be accessible for those who use wheelchairs or other mobility aids as well as people with hearing impairments (they use captions on the videos and have signs saying that some sort of assistive hearing devices are available upon request). The bathrooms are gendered. I would recommend this tour if you are at all interested in Ben & Jerry's or ice cream in general. I probably wouldn't go again on my own, but if someone invited me to go with them, I think I would enjoy having another visit!

Ericka Carter

The brownies are the best!

Sybid Jones

It is not my favorite ice cream nut it is delicious and have a pretty good variety

Rehana Ch

Good ice cream .

Duncan E

I love this place and always have. The employees are very kind and I'm always meet with a smile.

Octavia-Mercedez Campbell

Awesome Ice Cream. Thee Best. 5 Stars.

Stephen DuChemin

Get the Tonight Dough w/ Jimmy Fallon! Mm-mmm!

Taehun Kim

Usually crowded

Nelson Turner

Kickass!

Carlos Pimenta

The ice cream was great. The shake was great.

Cheyenne Jones

A little pricey, but it is Ben and Jerry's so we expected that, staff was super nice and let us take our time ordering what we wanted, inside was clean and not too cold. Ice cream selection was great and i was allowed to get two different flavors in one dish.

Tiara King

Nice staff. The ice cream was great and I like the area to sit outside.

Teresa Young

You kind of have to go here if you’re in Vermont. The tour guide was wonderful and it was a great dorky experience. The ice cream sample was delicious and the gift shop had some fun options.

Kelly Leprohon

Ben & Jerry's has always had a reputation to serve amazing ice cream, which is why my boss and I decided to order our office a cake from here to celebrate her birthday. We went through the process of building the custom cake online, which informed us we needed to call the location to order the cake. When I called, the woman on the phone was incredibly rude and wondering why I was calling a week in advance to order my cake as they generally take orders a day in advance. She then disrespectfully told me she needed to take care of other customers first, and audibly complained to her coworker that I was calling to order a cake a week in advance. The process then became unnecessarily complicated when she told me their franchise operates differently than the website I used to create my cake, and she got extremely impatient when I had to consult my boss on the new cake order choices I was given. I haven't picked up the cake yet, and I'm definitely not looking forward to future customer service interactions with the store.

Rhashea Harmon

The vegan milkshake was superbly delicious, reasonably priced, and most comfortable on the stomach.

jiovani castillo

Ice cream is good not the best. They have a wonderful patio outside and it looks amazing during night hours. Great place to go alone or with family, friendly service as well.

Eric Ingle

Came here for free cone day and they had a perfect system. The line may have been 2 blocks long but the wait was only 10 minutes long. Got all 6 of us in and out quickly. Very impressed by this alone. Can be a pain finding parking in the area for a suv but I wont hold that on them. Great charm and good location for foot traffic and next to the parks and water.

Thad B

This is a short review but hey it was great ice cream!

Stephen Drace

Great ice cream.

George Armstrong

Helpful and cheerful employees, not to mention good ice cream

Ronica Leftwich

On the hottest day of summer, we were craving dairy-free ice cream! Mr. Nooe’s team at Ben & Jerry’s didn’t disappoint us one bit this past weekend! The place was pleasantly busy & we received EXCELLENT customer service!!! We got 2 pints to go to help cool us down & and I’m already thinking about our next visit!!

Tavarris Mcmath

Ice cream paradise!

Muhammad Obaid

Tour was nice though it fills up fast. Had a nice playground for the kids to kill time while we waited for the tour. They even had free L2 and L3 EV chargers! Huge free sample at end of tour. Great experience!

Aesha TheOneWhoLives

It was a lucky weekend for us :-)

Nicholas Tomaselli

Great smoothies

kdogkluv .

I love the variety of flavors!

Jakob Kubicki

Really great ice cream shop with great staff. It's a great spot to go after a movie or dinner in the area. Parking is tricky most of the time, but service is quick and ice cream tastes great. It has an outdoor seating area, and cool designs plastered all around the store. I highly recommend this B&J!

Nawaf M

Best icecream

Juanita Thomas

Great but expensive

Darnell McGavock Sr.

Way overpriced and there are other much better ice cream options in the area. Try The Ice Cream Show or Rita's instead.

Matthew Wellings

Staff are really fun, friendly and passionate about great ice cream

Megan Hall

Service was quick. My only complaint is the flavors listed online as available at this location wasn't accurate and they didn't have what I specifically came in for.

Mia Hill

While I was there, one of the associates was blowing his nose over the utility sink. When I mentioned that he needed to wash his hands, when I saw him touch the door of the ice cream case, he said that he wasnt scooping because he was leaving.

Robert Cooper

Need more non dairy options

Steve Halprin

BEST ICE CREAM SHOP EVER!!! The store is very clean and the staff is super friendly. I visit this shop probably once a month and I have always had amazing consistent service. The vibe in the shop is great and you feel welcome and appreciated… There are many options for ice cream, but nothing will compare! If you find yourself in Times Square do yourself a favor and visit this shop.

Hogan V

As expected, they have fantastic ice cream. They also had virtually no wait for a weekend.

Jennifer Bell

Fun store with interesting layout. Both kids and adults would like it. It has a wide variety to choose from that you may not typically see.

matthew hopkins

Consistently good cream!

Sallah Wynn

Good ice cream

Halima B

Free ice cream day

Xena Mc Cree

Pretty small cozy spot for you and a few friends to chill eat delicious desert

Michael Rehmert

Great ice cream and great service.

Delane Qualls

Good Friendly service

Anthony Paul

It is an American classic. Wherever I go, when I have this it just makes everything better. Happy I stumbled upon one here today!

Joanne Jakobsze

Seriously disappointed with the service here. Undertrained employee who doesn't know what to do and is not even that busy. Plus she was very rude. To the point where others around me paused to stop and stare. Not going back.

lady lavender ryan

All I can say is yummy

Jack Henza

Ben&Jerry's ice cream is head and shoulders above the competition for quality, but don't expect helpful service at this location.

Jeff Dufour

Expensive but delicious... Great staff

Drew Hugentobler

Long line

Avi-Gil Chaitovsky

Very friendly

Cole Hamilton

Good icecream

Ackie Harris

Luv it

Madan Nagaraju

Been & Jery's is one of the oldest building at downtown Chattanooga. The ice cream is one of the best I have had. Small & clean place, multiple options to mix & match, ice cream, smoothie, fudge, frozen yogurt & sorbet. We tried Coffee Coffee buzzbuzzbuzz!! Strawberry and chocolate - all were fantastic! They have couple of clean & well maintained unisex restrooms. The space gets really crowded & cramped during peak time, otherwise this is a must stop if you visit downtown Chattanooga.

Lil Lex

It was very good. Me and my family wanted some ice cream and it turned out excellent! The service was amazing the employee kept asking us how the ice cream was and willing to start conversation. This deserves a ⭐⭐⭐⭐⭐ star rating. I will definitely be coming back in the future.

David Ellingson

Awesome little shop. Tucked into the buildings with a great plaza just in front. The staff are helpful and friendly. PSU students and staff get 10% discount if they show PSU ID.

Jacques Sabrie

Whee doesn't love ice cream!

Cassie Vargas

Just about the same as any Ben and Jerry's in the area

Tony Previte

Nice little tour with a sample of that days particular flavor. Great Ice cream, a little background on the company and the grounds are free to walk around and explore...of course you can sit outside and buy more ice cream in whatever configuration you want. Tour is only $4... Well worth a little diversion.

maciek c

Really great flavors. Awsome combinations.

Raj Singh

Sweet!!!!

Nofar Ben-Israel

Nice tour, great place. Love the grave yard of dead flavors. The ice cream was delicios, with so many flavors to choose from!

Hovas Long

A check off for the bucket list for sure. Long lines(which we’re fine). There were only 2 people working there and they seemed pretty irritated. I get it- it’s a never ending line to work. But each person who gets up to the front, they truly want to have a great experience, especially if it’s their first time. :-)

Rahul Basu

They gave me the wrong order and acted annoyed when I pointed that out. I accepted the wrong order out of courtesy but the waffle cone was stale. Never visiting Ben and Jerry's again

Austin Cawley-Edwards

It's better than Haagen-Dazs. It just is.

Adam Gilmore

Good stuff

Antonio R

Sour review due to unprofessional employee at 9pm(when they close respectively) asks us to leave after we had been sitting waiting for our order but say "sorry guys but I gotta kick ya out" guess someone has to get home and not a minute after 9.

John DeWitt

Good ice cream... But pricey at the shop.

Molly Horst

Ice cream tasted a little off- maybe a little freezer burnt. But thought it was still delicious.

Aspen Grover

Horrible service, high prices, rude workers

Sycr C

Tasty icecream. Server did not give us much for a waffle cone. Barely any ice cream in there. He just looked like he didnt want to be there.

Brian G

Manager and staff are amazing

Diana N

Awesome Ice cream place with great milkshakes as well! The staff there is really cool and nice. Service here is always fast. I always bring my own utensils to eat my icecream or drink my shake that the staff has started to remember my face to know that I already won't need a straw which I really appreciate, the one time I did forget my straw the worker said they use paper straws and I was so happy to hear that a much more environmentally friendly alternative was being used here and want to commend the owners for making such great decisions that though they might seem small, send a big message to those of us who want to cut down on their plastic intake. A great Ben & Jerry's where I will for sure come back!

Kevin Brand

Although I couldn't convince the workers to give me some sort of sweet prize if I devoured a mini Vermonster all by myself, I have been treated right otherwise every other time I've been here. The ice cream is outstanding - the base ice cream is delicious to start, and then the plethora of other ingredients mixed in really just takes the cake... Er I mean ice cream. Sometimes there's only one person working in the front and a bit of a longer line can form, but it's to be expected because, hey, who doesn't want a magically creamy sensation coating the inside of their mouth?

Noah King

Great service, coming from vermont it felt like a little bit of home.

Bruce Monroe

A bit pricey. So be careful bringing the kiddies into the gift shop. Average t shirt is $24.00. No matter what size. Long aait for ice cream, 37 minutes today to get a waffle cone for $8.00 dollars. Wow!!!! Commercial much. Still fun though just dealing with sticker shock.

Runen Ramirez Sandoval

Best ice cream in Chattanooga

Demante Saunders

We got milkshakes from thier. We did not enjoy it one bit. However the lady was extremely nice.

tommy curran

Ok its ice cream always perfect

Old Bull

Great selection of flavors and the staff is friendly.

Matthew Boettcher

Google maps is correct now

Anup Rao

We couldn't resist the tempting smell of freshly prepared waffle cones. The ice cream is delicious and the staffs are friendly. It is located near the waterfront.

Dona Robles

Terrific Ice Cream! Wish to come back for more tries.

Sandra I. Serrano-Alicea

We waited in line for over 20 minutes, while being ignored. Both servers just helped the one party of 3 in front of us, we were 2, only my sister in line, no one else behind at the time. Usually, in this kind of places, one server helps one party, while the other helps the next one in line. And for 3 people, 2 servers were taking "forever", after 22 minutes, we decided to leave. The worse part was not being acknowledged and just plain ignored.

Cassie Pemberton

A little dark and small, but the ice cream and service are great. Outdoor seating in the summer.

Victoria Sexton

Love the ice cream and they have many flavors to choose from.

Bookandboards tv entertainment

Best ice cream

Sine Nomine

It's the Ben & Jerry's factory! How can you go wrong? The factory tour is cheap, informative, and gives you ice cream at the end. The gift shop still sells tie dyed shirts like it has for decades. Hopefully you won't find your favorite flavor in the flavor graveyard (worth the walk for the goony poems). There's a kids' playground up there too to work off the sugar. And of course, there's a scoop shop with all the flavors. I got a free tour and scoop of ice cream on Father's Day - thanks!

Mary B

If you did want to go on the tour thinking you will be given a good size sample, you’re wrong. The one sample they give you is tiny and you will feel like you need to buy one at the end, which is overpriced. I would recommend skipping the tour and just visiting the flavor graveyard and getting ice cream.

Watheq Jamil

I came as the store was about to close. The lady behind the counter was nice and helpful, but the ice cream that i got did not taste that good and it was melting all over the place as soon as i got it. It started to drip so much that I had to trash it and get another ice cream from The Creamery.

Mema N

Hmm. I would say this was ok. The tour is not super special. I mean it’s basically what you expect to see of an icecream factory and have probably seen on YouTube a dozen times. I guess it was more for the experience to have something to do in the area. You do get a decent ice cream sample at the end. And if there are any extras a few of you might get to snag a second or third helping LOL! They really do trash the left over samples from your tour group since it has already been brought out so when they say do you want the last one, go get it :) The gift shop items are pretty pricey as is the icecream. You would think it would be a bit cheaper since there is no middleman here to distribute the ice cream!! You can grab some cheaper at the grocery store right down the street about 2 minutes away. Honestly since they don’t even discount the i e cream they should just allow the tour for free to draw people in for buying ice cream at full price.

Honey Gouri

Not as expected

Blake Wiese

Good service and food

kiesha stewart

I loved the service.

Adriana Lopez

Yummy ice cream, happy they offer non dairy as well.

Sharon McClard

Delicious ice cream

supal patel

The shakes are pretty awesome.

JV VELASQUEZ

Very good

ed woncik

I have ordered ice cream cakes for birthdays 2 times from this location and when I went to pick them up they had not had them made. They said they did not write it down, but yet I had email confirmations both times. Terrible customer service

Anna Protsenko

Just love em.

Ken Brandt

Very poor experience. Disinterested server. Butter Pecan ice cream had rancid nuts. Won't be back.

Diane Johnson

Cute little shop. Good groupon deal. Check it out if its still on the groupon site.

Sharon Fisher

Great time.

Curtis Francis

I love the shakes here. I get half vanilla half bourbon.

Brendan O'Shea

Great visit. Well done Ben and Jerry for their work with environmental sustainability.

Trey Lanzer

Some of my favorite ice cream. I get what they call "half baked" and it's pretty amazing. The only downside is the price. It's a little expensive for ice cream.

Makayla Smith

Delicious ice cream! The staff members are very polite and quick.

Michael Valdivielso

Ben & Jerry's ice cream is always good but it is kind of hard to find. If you don't know where it is you will miss it. And it always is busy during the evening. A lot of people eat dinner in one of the other restaurants and then come here for the ice cream.

Sajan K Jayan

Very less collection of icecream

Josh Elliott-Mendelsohn

Typical Ben and Jerry's shop, with a good selection of flavors and no seating. I'm very happy they provided several non-diary flavors with almond milk; perfect for my spouse and me. Portions weren't overly generous, yet I was quite satisfied with my small cup of caramel almond brittle (with almond milk).

Isabel H

Great customer service and FANTASTIC ice cream, milk and cookies has my heart

Jeff Stilwell

Yummy everyone loves Ben and Jerry's. Great staff, clean.

Elaine Johnson

Girl that worked there was very nice and the sundaes were excellent

Anne Keith

The ice cream was good but the cone was stale.

Matthew Appel

No stars. The ice cream was all freezer burnt and the prices are outrageous.

Ray Lord

Nasty hair in the ice cream cone.

Nikki Thomas

Love this ice cream place!

Sharon Eskridge

I feel they are over rated for price

Batoon Gaming

Very enthusiastic staff and very informative tour of the factory. Ice creme is better then you what you've heard. (Chocolate chip cookie dough flavour won't disappoint)

Erica Henry

Best ice cream!

Renee Roman

Great location and they have vegan options available. You can sample the ice creams, once you decide, can enjoy outdoor seating.

Jacob Hubbell

Yummy ice cream and sorbet. Service with a smile!

Stephanie Midkiff

Great Non-Dairy options!!

Amanda Velez

It was good icecream but it was $4.50 for one lil kid size scope

Ray Malouf

Excellent service and amazing ice cream cakes!

Yeshanth Jayakumar

Very friendly and patient staff. Even though, I went around 5 minutes before their closing time, they were patiently helping us to choose our flavor(s). This is my go-to Ben Jerrys in the triangle !

KATIUSKA AVENDAÑO

Excelent

Boz Axiom

Great place to grab a quick scoop. Staff is friendly and the store is very clean, overall great experience

mario coka

(Translated by Google) Always delicious (Original) Siempre delicioso

Jonathan Frisby

Quick service

John Cerbone

Consistently good ice cream

Frank Carr

I went as a chaperon on my grandson Kevin’s field trip to Cabot and Ben & Jerry’s today. Ben & Jerry’s was very nice and picturesque. They had a tour every ten minutes that had a movie, tour of the factory and an ice cream sampling. The tour guide was very informative and the strawberry cheese cake ice cream was awesome. Loved the trip.

C Willis

Good ice cream and good service!!

Gaelle Piriou

Gooooooood ice cream, helpful staff,

M Matt

Fun, inexpensive, informative tour that ends with an ice cream sample. How can you go wrong? Good sized (free) play area for the kids. Scoop shop on site in case the sample isn't enough. Flavor Graveyard (free and self guided) is fun. Cows to visit. Ample, clean restrooms (although, that may vary on time and quantity of visitors). Nice spot to spend an afternoon. P.S. - they will have a vegan sample available at the end of the tour, but you have to ask for it - also, that was DELICIOUS!

Rus Maxwell

Americone dream & half baked!!! Oh yeah

shaine sullivan

Really great staff and amazing Ice cream

jina jeon

I want to choose No star option. :( The flavors were good but it was over charged. (more than $2.5!) The guys didn't give me the receipt. I would recommend you another store, if you want icecream.

Herbert Lomb

Awesome

Suren Xavier

Its pretty good!

Randy E. Logsdon SR

3 scoops of ice cream and a rootbeer, $11. The three scoops no more than a 1/2 pint. The ice-cream filled the scoop, however the scoop was very small. Maybe the scoop was 1.5" in diameter. 2 liters of rootbeer $1, 1 gallon of ice-cream x3 to $4. Now I now why I was the only one in the shop.

Moses Gordon

The ice cream tasted on the verge of spoiled.

Abby Foy

Delicious

Varun Modi

It's all right

Robert Dupree

Everyone has their favorite I've cream shop... Well, this one is mine! I love the flavor choices, which are typically loaded with chunks of your favorite goodies and treats. I love the bright smell of the sugar cones when you walk in. As with any ice cream shop on a hot Summer day, this place was packed. Even so, they were efficient and moved the line quickly. My order was accurately taken, and the staff did it all with smiles on their faces. Great experience that left me with a smile on my face too!

JT Park

(Translated by Google) Milk shake is delicious! (Original) 밀크쉐이크가 맛있는곳!