You will see the opinions of real people like you who purchased the services and products of Lebanon Pet & Aquarium Center (Fish Shop) near to the state of New Hampshire.
At this moment the business receives a rating of 4.0 stars out of 5 and that score has been calculated on 507 reviews.
As you can see it has an average rating is quite positive, and it is founded on a very high number of opinions, so we can think that the valuation is very accurate. If people have bothered to give their score when they are pleased, it works.
As you know, we don't usually stop to write opinions when they are positive and we usually do it only if we have had a problem or incidence...
This Fish Shop corresponds to the category of Pet store.
All the reptiles were dirty ..baby sulcata stuck under hide with dried greens No customer service at all ..cockatoo didnt act well..bird cages dirty Dirty water bowls or dried up water bowls ...very sad
Love the reptiles room. And the Bird/small mammal room is amazing. But some of the smaller fish are left forgotten and they seem to let nature of the tanks take their course.
Employees have always been very friendly and helpful when I've gone in with questions about cat foods, etc. One of the few local places that sells Grandma Mae's Country Naturals grain-free kibble.
The best aquarium and supply shop. The aquarium is worth visiting just to look at as an exhibit. All the fish a super healthy and well kept, and the staff are knowledgeable and interested in the well being of the animals, not just in selling stuff.
Great service, can be kind of pricey, but has a great selection of aquarium needs. They own two other locations and I very much enjoy all of them.
I love the aquarium downstairs all the different kinds of fish and snakes I loved it. Everything a pet owner needs as far as pet foods and toys and tanks and cages and other miscellaneous things a pet might need is in this store.
Good olace ..pruces are fair for a pet store...all the animals I saw seemed happy and healthy...
It has a bit of a selection in just about every category. Employees seemed very nice however fish are definitely over priced for the most part although there were a few specialty fish that were decently priced!
Fantastic aquarium area
Fun selection of things to choose from for your pets but it extremely over priced.
This is a great place for buying fish, we have been coming here for decades. They are also great for food. To be clear, this is worth driving 50 miles to for fish. But if you are looking for hardware they are quite limited. Not much choice in table or filters. But if you don't have specific requirements then what they have is fine. They stock a small range of good products. But if you want a large hexagonal tank or a mechanical air pump or a large sump filter you need to find it somewhere else.
Friendly people who are good at clipping guinea pig toe nails.
An awesome place to take your kids to. Love the friendly staff. The prices are a little high though
Very clean, fish very well fed, and healthy, Staff are team oriented and extremely knowledgable, and prices are amazingly lower than any petshop in NH that I've visited, worth the 70 Mile drive.
All the fish were sick mostly with ick, the customer service was great prices were acceptable, but my card was over charged and then I was charged instead of refunded. Eventually it was refunded but will take 3-5 business days to show on my account. Overall I wouldn't recommend this place or shop here again. Sad, it has really gone downhill since I last visited.
Great selection,and offer gr eat information ,birds fish rabbits guinei pigs and much more
See Katie! Both managers made me out as the bad gal...what happened to good customer service?
Kind of pricy, but good service and a wide array of animal selection. They don't have cats or dogs though. I saw bunnies, mice, birds, fish, turtles, snakes, frogs, and a ton of lizards. Pretty cool place.
A bit pricey. But, they do have a huge selection of pet supplies. There's small animals and birds upstairs. Also, the entire downstairs is dedicated to fish. There's a huge selection of fish and they have the coolest kinds! Cool store all together.
Good and knowledgeable staff reptile and fish staff is always helpful. Prices can be a bit high.
They are getting ready to upgrade, so a little less there right now. Staff always helpful.
Good prices on mice for my snake.
Coolest pet store you'll ever go to
Very kind staff helped us get an amazing and friendly conure for our daughter.
Extremely friendly staff. Energetic and happy. Great resource for beekeeping supplies!
A bit pricey, as one would expect from this type of pet store, but great quality and great variety of products.
I love this place. It is a good sized store with a great variety of product and animals. Their fish department is clean and organized and they are always changing it up.
Great selection of products to choose from for a variety of pets. The staff is quite friendly. Convenient location. Plenty of parking. Prices are reasonable. I've never had a problem whenever I needed to get something for the dog or the bird.
Store was ok
Love it here. Bought a hog nose snake and a southern water snake from them. Workers are really nice.
I go there for my dogs treats, I also enjoy taking a gander at the birds. Wonderful bird selection
A wonderful team of caring vets and the the owner is local / get that gives her all. Love this place they have always been there 4 us.
It's filthy, it stinks and it's over priced for the quality...
I love the place. They have all the pet supplies that we need. It's almost like a one stop pet shop
Always a stop when we're in Lebanon!
I have bought many animals there. The staff is knowledgeable and friendly.
Smells like any other pet store and kinda unorganized
Very nice place juat wish they had more variety then the clarmont let store. My daughter loved it but deffintly a waste of gas.
A little pricy, as is any pet store. But quite the amazing fish room with qualified fish keepers.
I purchased a 10 month old cockatoo and this bird is so good she loves to get attention super gental. We can literally hold her like baby.
Good selection, pricey. Overall the staff was attentive, but the fish guy was very informative. The store was messy but not unclean. I will return for the fish selection but not for supplies way too expensive.
Excellent selection, has everything you'd want for you pet, at reasonable prices, kind and helpful staff. They welcome your pets in the store, whether they are service animals or not. However, no animals at all are allowed in the large bird room at the end of the store. There's a great zoo-like fish and reptiles room in the basement with huge aquariums and tanks and displays of all sorts of fish and snakes and lizards. We often visit just to wander around down there and in the bird room.
Customer service was exceptional. Even though they were out of what I needed they suggested another pet place across town :)
Fantastic! Knowledgeable & friendly staff!!
My wife and I went in and we're looking to buy a hamster cause her 5 year old hamster passed away. WE WENT to the back, and looked around no employees offered any help . My wife kept hinting she wanted a hamster and they did nothing . A female employee left the room for a moment and my wife was looking at baby guniea pigs and the lady came in and said, *you aren't supposed to be back there only employees * she went on to repeat herself 4 other times saying the same thing over and over again after we proceeded to move. When she walked in she glared at us in disgust because we were back there , almost like she was shocked. I don't remember seeing a sign saying not to go back there.. But either way if you see pets and your in a pet store your gonna want to look. I think the employees in the pet section should be more respectful and helpful in these situations . However the man downstairs in the fish section was very helpful and respectful ...I'd recommend to go their and see the young man who was working there in the fish section. That's it. Came here Sunday and 10am. Wasted my time completely coming all the way here from richford vermont.
Great selection of pet products and the staff is very knowledgeable about the products. Definately have to check out the amazing fish and aquarium section downstairs and the bird and small animal section on the main level!
Always fun to walk around and look at the cute animals. Prices are high. Would like to see better millet choices for birds.
Calm and friendly environment. Lots of pet supplies.
Awesome pet store . very knowledgeable in every department. Don't be afraid to ask questions.
Amazing store
Love this place everyone is amazing
Not as good as it used to be. Not very clean and not knowledgeable enough with small animals. Guinea pigs and rabbits housed together there, big no no.
They have everything you need including specialty treats & foods instead of all the mass store brands that most chain pet stores have. Their aquarium department is impressive and the waterfall pond at the main entrance is impressive! I have shopped here and at the Claremont location and the staff at both are friendly and attentive, check them out!
It's a great store but there birds are not handled at all, so you are in for a challenge!!
The store it self is pretty nice, but everything is over priced. The reptile section is no better taken care of or even worse than a petsmart would do. They mark up ball python morph at least double the cost. Bearded dragons are housed together with up to 5-10 babies. Most babies are missing toes! Currently they have in 4 new over priced ball pythons. In their cage they had nothing no hide no water. One python was going in circles and trying to find a way out. No doubt looking for a place to hide. Not to mention the staffs zero attentiveness with customers. If i owned a store and and a customer was looking at an item for a few hundred dollars for several minutes with out even as much of a hello from my staff. They can go back to being an unemployed statistic as far as I’m concerned. Even had staff walk into the same room as me with zero acknowledgment. The young cashiers at the front are also unfriendly. Not a hi or a thank you. She gave me my change and I said yep walked away. Finally got a have a nice day as I was half way out the door. But this is no surprise this store has been like this for years and has always been the same story. High turn over rate here as well. Also not a surprise. I have a friend that “saved” a python from this store. Unfortunately didn’t even survive 24 hours.
Excellent service. Experienced and knowledgeable.
Beware of the fish here, almost all of them had ick or other parasites/diseases. The treatment literally cost a few bucks for a bottle and this place would rather torture the fish to save a few bucks. Told the guy in there basement fish layer and he started to argue the fish are sick
I would have giving them 5stars but they didn't have my dogs dog food. They were very friendly and happy to help.
TAnks were filthy with dead fish. Live plants rotting.
New and nice for now
I’ve gotten two leopard geckos there, and am about to get a created gecko. They taught me about taking care of a leopard gecko, housing, feeding, and everything! Would STRONGLY recommend if looking for ANY reptile!
Always a blast to stop in when up around these parts of the woods.
Come here for basically all my pets needs. Friendly staff and reasonable prices. Saved probably 50 dollars or so through their royalty program, every little bit counts. Been a customer for 2+ years since moving to the upper valley. They could use a larger selection of dog toys but otherwise great store for all sorts of pets.
Love this place
Great independent pet store. Definitely best fish selection with 50 mile radius, at least. Welcoming and knowledgeable staff.
Good selection of pet supplies and few types of animals for pets.Staff always helpful.
Very good selection of fish, birds, and other pets. Very good pet store with a downstairs devoted to aquarium life. Huge selection of fake and real aquarium plants, as well as just about everything that you would need for pets. One of the better store I've visited.
The sales staff were very helpful in helping me find the right size life best for my dog. Wish I had the name of the young woman who was so very helpful. They seemed to have an extensive inventory, but I did not have time to look around a lot.
Great food
So much potential but it just deosnt make the mark. Prices were great. Bird and critter area was very clean. The fish upkeep was what I looked forward to the most. They have so many tanks but each one was dirty and the fish were lethargic. I feel with the right staff it would have been amazing but I feared buying anything from there fish selection.
Excellent service and great prices. They are always very helpful and friendly and have helped me carry out my 26 lb bags of dog food to my car on several occasions. They have discounts on their website as well as a loyalty card. I highly recommend this pet store.
Coolest pet store around
Great selection in animal supplies an smaller animals for sale like birds, bunnies, hamsters, gerbils, fish and reptiles, live food for some.
Amber the worker in the bird area was great! Helped us as we purchased our bird Ollie.
Lots of fish to choose from love the bird room kids had a blast
Great selection. Love to see the variety of birds, small animals and fish they have. They carry supplies and species that other stores don't have.
Little pricey on their fish.
It's a really cute place. All the animal care needs you'd have you will almost assuredly find them here. They also have some animals ranging from fish and reptiles to cute little fluffy bunnies.
Clean and care full. Love the birds
Nice staff, pretty good selection.
The animals they keep there are obviously not taken care of and the staff hardly know what they are doing as most of them are just teenagers looking for a pay check. The fish often die because they are in too small of tanks and they are just not taken care of properly
Best of the best. Awesome people great prices. Highly recommended!
I drive over an hour to go to this store. I drive a Wrangler. It's never a cheap trip on all fronts. 10/10 will do again!
An awesome local store that has a lot of variety
Kid friendly! We go there just to look at all the cute animals! Staff is so nice....
I bring my daughter here occasionally to check out the birds and fishes. I haven't bought a thing. They're very nice despite this. It's a cool place with a large variety of toys, foods and equipment for all types of animals. If I had a pet I'd go here for supplies.
Bird room was cool, downstairs fish basement was a little creepy and smelly.
Its a great pet shop lots of supplies employs need to be fixed they. Can be rude one girl there looked like she was high and just got out of bed .. But that's it Love the place !!!
Love love love this place. Anytime m close to New Hampshire I stop in for a visit, just to enjoy the variety of critters they have. It's like going to an aviary or aquarium! The staff is wonderful and friendly! <3
I have a daughter that dances competitively every time we are traveling we always stop so my 2 year old can get out of the car. This last time we went I fell in love with certain Guinea pig. On our way home we stopped to buy him, as we walk in to the room with the animals there are always 1 or 2 persons working in the room. Neither of them asked us if they could help us, I also had 1 other daughter that was so excited. The one lady looked at the other and said I'm on break. So I go over to the other lady and ask her if we can buy a Guinea pig. Her response was "yea" she grabs a box starts taping it up with all 3 of my kids standing watching her. She does not say one word to any of them, she puts down a clip board infront of me and says you need to sign. Doesnt explain what in signing, just tells me to sign and walks away to go grab the Guinea pig. She returns tapes up the box hands it to my daughter and walks away. With her back to me I tried asking her a question and she doesnt answer so my husband says we can look it up online. Then we go out to the store to buy all the accessories, not one employee comes up and helps us. The lady at the counter was friendly but not helpful to any of my questions. My suggestion is to hire friendlier people!
They are okay. Some stuff is overpriced and others are average for the area. Staff is okay. Some are better than others. Some seem barely interested in helping you.
Can always find what I'm looking for
It's a pet store. Nothing you can't see at any other
Great knolegable staff good quality items and great variety or reptiles, fish, anfibians, birds, and small mammals. Great place to bring the kids to see a variety of animals closest thing to a zoo that we have in this part of vermont
nice store for pet supplies
Staff really helped me out and gave tutorials of products to make sure I knew how to properly use them. This store is stocked with loads of awesome stuff!
Very awesome place
Very good selection on fish, birds and pet supplies. Would recommend going here for your next pet store purchase
Staffs were very nice and answered my questions patiently. I got some fishes there, and they all survive except one Borneo sucker fish.
Not as good as it use to be
Some pets are kept in horrible conditions. However some pet enclosure are maintained very well.
Get supply of everything pet related.
Beautifully designed, great selection, very cordial and knowledgeable staff. 4 out of 5 stars because they're $$$
We always go to this pet store they have the best live feeders for our bearded dragon with very reasonable prices
I never know how I feel about this place. The cages are kept clean and there is pretty decent enrichment for the animals. On a few occasions we were give incorrect information on some of the more unique bird species. Not to mention you aren't allowed to even attempt to handle an animal unless you're deadset on buying them. This becomes a real problem when it comes to their birds, since they need pretty consistent positive encounters with humans in order to stay well socialized and less fearful. I would be more deadset on buying a bird from them if I knew how they responded to handling. The manager (?) always has an attitude... there have been times I've asked about grabbing a fish or where something would be, and she has flat out said she doesn't have time for me. I still support them because they do provide more enrichment to their animals than most places, but the staff should be better equipped to educate and answer questions, and they need to downsize on birds.
Very clean for a pet store...
I've been coming here for years. While they are a bit more expensive then buying online, I have always had a good experience with the staff in the store. The animals are well taken care of and most importantly, they do not sell cats or dogs and encourage adoption, which is huge.
Best store in town so glad to see them back on Hanover st
Helpful staff but kind of pricey
The store offers a number of fish that you don't see in other stores in the area and has a nice selection of birds. The staff are hit or miss, some are incredible and seem to really love what they do others seem to hate their job and have no interest in helping. The downstairs fish area went through a renovation recently that I was really excited for but it seems they downsized rather than improved so I was disappointed. I still think they are the best place you find fish in the area though.
Great place to go, many many pet supplies, plus a bird room, and aquarium. Fun time for all who visit.,
Used to be a destination spot for me and my wife. Last time there i was seriously considering a major bird purchase. During that time the avary was a mess, with clipped feathers on the floor the entire visit and staff that could not answer questions in a friendly manner (green haired girl featured on the landing page here) and occupied cages dropped on top of another. A pair of 'teals were being harassed by other birds to the point that they were bald on the back of their heads. I made it known that I was interested in a purchase and not one employee approached me. There's NO way that I am dropping $2500+ without observing how the bird interacted with my family, so we interacted with it and not the staff. The only interaction we had with the staff during that time was instructions to "not touch the bird, play with her and her toys but don't touch the bird". Shortly after we were asked to leave because we were reaching into the a vary. I'm sorry, but I was obviously interested in Gem, and had been there numerous times to visit and observe her before. A little human interaction goes a long way. I hope Gem finds a good home.
Good. I got confused a little because things got moved around. I stepped in dog poo.
0 stars!!!!!!! This place is DISCUSTING!!! I used to come here and I recently visited again. The place smelled so bad! Walking down stairs the fish aquarium was so smelly and had mildew and nasty stuff all over the place. Dead fish too. Then going into the reptile room it was nasty and smelly and there were tanks with snakes with locks and some without locks. There was also a tank with a DEAD lizard. This place is gross not nearly as nice as it used to be!
Went into store on Thursday to purchase a fish tank for my granddaughter. Got it home and realized how inferior a product that was sold to me. Went in on Saturday to return the item and get my money back and was told that aquariums were not returnable. Clerk pointed to a sign that was at ceiling level. Guess we are expected to look at the ceiling while shopping. Also, none of the sales people that were checking prices for us made the fact that they were not returnable available to us. I think that probably this is a good store to stay away from. I intend to go back in tomorrow to speak with a manager and if that fails then I will contact the owners of the store to see where that gets me. If all else fails then perhaps the Better Business Bureau will like a phone call.
Great pet store with a great selection.
Like going here when in the area to buy products for my pets. Sort of expensive but worth the money.
The aquatics area downstairs is a bit dirty. Employees are never consistent. You have to wait for an extended period of time to get help. It seems they are closing for upgrades - I am hopeful that it will improve the quality.
Great selection . Get all my pet supplies here .
No one that works in the fish department knows anything about the fish or plants they sell. I would recommend going to the one in Claremont N.H. they are much more knowledgeable.
Love dropping and going in the Bird room employees are friendly
Everything you need for fur children
Love the birds and fish
It has birds, small rodants, reptiles and fish for sale. It is well stocked with pet supplies. If you have kids it is also at a minimum a half hour stop as they see it as a mini zoo. The fish and reptiles section is a bit dingy and needs some TLC.
I've been coming here for over 20 years. I came to see the fish today. I may buy elsewhere. There were a lot of diseased fish, and fish with clamped fins. It's never been the best kept pet store, but it used to be much better than it is now. They used to have some knowledgeable staff, too.
Cool place. Lot's of pet accessories. I got some beta fish there...Some lived, some didn't. The one I have now (which I bought there) is alive and well
Very big.huge selection of fish
Good selection of saltwater fish
They always have what I'm looking for or need.
Great birds use to be better a lot better
Great selection, prices aren't great though. Wide selection of fish and creepy crawlers. They always seem to have an above average dead loss in their tanks though. I don't think I've been through there in 5 years without seeing Ick all over the fancy goldfish. The remodel in the basement looks pretty sweet. Staff is always kind and knowledgeable, and willing to answer questions.
Wonderful people super helpful
Great variety but I wish there were more available for cats.
Went with hopes of having a decent saltwater selection and was quite disappointed. All the tanks were poorly kept. Massive amounts of algae in the tanks and there were dead fish in some. Even they're "display" tanks were gross and had aiptasia in them. I wouldn't want to bring home anything out of those tanks.
My son loves visiting the animals. Large selection of cat food.... Sometimes the employees don't seem to know where they're working.
customer services skills are lacking
I have been a lover of this store for the better part of 20 years. They always have fascinating critters to see. They educate the consumer and don't have run of the mill puppies and kittys that you have at other pet stores. Love everything about this store!
Employee was rude from the get go. Left and I don't plan on coming back. Which is sad because I wanted to see the animals there and drove almost 2 hours and across state lines to do so.
Love this store!
This store really needs a face lift to survive. Granted they did fix it up a little with the big box store coming to town. Still it’s just dingy and dirty. Plus a lot of the staff are just unhelpful and clearly don’t want to be there. Their price points are a little better with some competition in the area. But I’m afraid that with many years of extremely high prices have chased away a lot of the local customers. I don’t mind paying a little more at a local company but I refuse to pay double or even more in some cases. Also I think they are really going to need to change their hours to be open later. Several times I’ve gone and they were closed at like 5pm. I hope they can stay a float. But the owners are going to need to do a big over haul. Such a shame. Big wonderful building but unfortunately not much to be desired in products or customer service.
Great selection for all types of pets, awesome aviary too
Younger male with facial piercings was rather rude. I had bought two light bulbs over the weekend. I did not check in store when they gave them to me because I expected them to know the proper light bulbs for the various animals. Silly me for also thinking that they the difference between a reptile and amphibian. So one light bulb was for desert reptiles, when I needed it for tropical amphibian. The second light bulb did not work. I went to return the one that was wrong and replace the one that did not work. I received so much attitude and he tried everything to prevent doing the exchange and refund. He finally did it, then after he gave me the correct bulb told me that this one is not guaranteed because it is a replacement. I have receipt and the card from the original purchase. I can just imagine how it would have been if I didn't. It was only 3 days from original purchase until I made it back for the exchange. Seriously could used some customer service skills. I do not planning on returning. It isn't anything I can't just order offline going forward.
The staff was nice, but the owner is a A-Hole. Arrogant jerk who does not respect his customers. DO NOT SHOP HERE! West Lebanon Feed and Supply has better service and their prices are waaay better.
Stopped in to see what was available for saltwater fish, corals, and supplies. The basement, although having redone, is dirty and does t appear to be well kept. The livestock is extremely sparce, and doesn't appear to be in the best health. The cobwebs hanging off the lights all over their "display" tank tells a lot (I find it hard to believe in a full day someone can't find five minutes to go around and just clean up the cobwebs. This review is subjective as I went for one thing specifically (salt water fish), but based on today's experience, I won't be going back.
My boys love coming here to and look at the birds, small pets, and reptiles. They have the best selection for parrot food and toys, and the staff are always friendly and helpful
Always have what I need
Staff is always friendly and engaging! They obviously have a customer with an interesting sense of humor too lol
Nice place, very clean and the guy in the aquarium was really helpful.
At 11 in the morning, the rabbit enclosures were pretty dirty and they hadn't any hay, which is crucial to their diet. I think it would also be beneficial for them to put litter boxes in the enclosures and get them going on house training. One bunny lover's opinion.
Way overpriced and stocked with sick fish. The past 3 times I've gone, every fish the employees have shown me had ich. Plus one star for the friendly staff but minus points for the staff who like to give their negative opinion on every single purchase you make.
They are getting their restock filled quicker
Rest of the pet sections are fine but the aquarium is disastrous and gotten worse over the years. Many sick dead or dying fish either having ich, dropsy or worse.
Selection of pets amazing ....
A dump
Staff is okay. Not all are knowledgeable. Prices are a bit high, but good selection of products.
Great selection for any animal lover and animal. I love their fish and reptiles the most. The aviary and small animal room is also really awesome
Great little pet store. Large fish store down stairs. Nice birds area up front.
This is a great place to go especially if you are looking to buy fish or birds.