So I have delt with this store a few times over the years. Difficult to work with, no returns and mostly an unpleasent experiance. I had a 40 Gal. Reef tank back then. I recently wanted to upgrade to a 65. I spoke with Bucky who seemed very helpful and eager to help. He answered my questions and this led me to research more on the direction I wanted to go as far as set up was concerned. I intially got prices from him that were in line with other Stores and higher than other stores. I was not getting the type service I expected from the other guys after doing business with them for years so I decided to try Tropical Fish Bowl and give Bucky a chance. He came down some on his pricing and knew I was shopping around on the internet. I Gave him a $300.00 deposit and asked him to order a new Deep Sea Aquatics 65 gal reef ready tank. He insisted on selling me the floor model (open dirty and had items placed inside) even after I advised him I would like a new tank in the manufactures packaging. I decided to do more research and ordered all other items for the build online due to budget restraints. When I arrived at the store he did not know who I was. The employees were arrogant and snobish. He came down on the stand wich had cosmetic damage on it. I decided at last minute to purchase. After learning that I purchased all the items on line he raised the price on the tank and the plumbing kit from his original quote. He was less than friendly and rude. I would think being a place of business he would have been happy to take my $574.00 more dollars (total purchase was over $800.00) and thanked me for the purchase and asked if there was anything he could do to help just come in or call. He was angry because I purchased other items online after he quoted me his prices. I never got the Tank in the manufactures packaging and dont believe he ordered it as he stated. The plumbing kit had a elbow with stripped thread. He said 3 weeks to replace. I have never been so angry and felt lied to. I told him to refund my deposit and he said there would be a 20% restocking fee....For what??? I had not taken anything out of the store and the only thing ordered was the plumbing kit which he said he needed anyway. I angrily and reluctantly purchased the tank, stand and plumbing kit. After Bucky and another employe loaded the tank and stand in my truck, They stated in a snobish condensending manner " hope it works out for you". It will and has in the past very succesfully!! If Bucky would have been more understanding and friendly he would have gotten the remainder of my needed items....Live rock, water, macro algea, and whatever acessories I may have needed. NOPE!!!! I WILL NEVER DO BUSINESS AGAIN WITH TROPICAL FISH BOWL!!!!!!! RUDE, ARROGANT, UNPROFESSIONAl. THE STORE IS CRAMPED AND UNORGANIZED.HIGH PRICES. THE FISH LOOK SICK AND THE CORAL IS SUBSTANDARD.