We have all the opinions of people who are consuming the products and services of Pet Supplies Plus (Fish Shop) in Colorado.
Right now this firm receives a score of 4.7 over 5 and the score has been based on 68 reviews.
As you can read, the average score it has is nearly the best one, and it's founded on a very large number of feddbacks, so we can say that the assessment is very faithful. If there are many people who bothered to evaluate when they are happy with the business, is that it works.
As you know, we don't usually bother to place evaluations when they are correct and we usually do it only if we have had a problem or issue...
This Fish Shop is included in the category of Pet supply store.
Great selection of aquatic supplies, always habe what I want and then some.
Love this place!
Very helpful staff.
I live on the other side of town and still go here for all my pet needs. I love the staff! They are always super helpful and take my bags to my car every time! I love bringing my kitty in for a visit!
Liked the variety of things they had for my fur babies.
Franchise owned. Carries natural and holistic brands not found at big box retailers
Everyone here is super friendly and helpful. After my first visit here I have always been blown away by their service. No one ever makes me feel like I'm a burden when I ask a question and they always walk me to the items I need instead of just pointing. Outstanding place and I always recommend everyone to shop here!
I LOVE Pet Supplies Plus! I stopped shopping at Petco and Petsmart because things at Pet Supplies Plus are extremely cheaper. I feed my dog Merrick, at Petco it is about $60-$65 but at Pet Supplies it is only $50-$55 (PLUS if they have a coupon it is even cheaper)! Not to even mention we travel 25 minutes to get to the one closest to us. We will always be coming back.
I really like this place. They have a great selection at a great price.
Nice store usually friendly people. One lady is not so nice she was really grumpy about getting me fish the last time I was there. Treated me like I don't know anything about fish when I've had a tank for over 25 years.
This place rocks!! Amazing staff and awesome products!
Really friendly and helpful staff! The store is really big and clean and the prices are great!
Great store
Loved it
A great place to bring your dog for a bath. Usually quiet and calm environment for my dog. Friendly workers and really cool treats.
Clean store. Greeted at the door. They took interest in my dog and needs. They kept my heavy dog food bag at the front while I continued to shop. Then delivered the items to my trunk! Truly impressed.
I have been here a couple of times and have been very impressed. The staff is EXCELLENT and very friendly and helpful. Unlike Petsmart, Pet Supplies Plus seems to be very well stocked. Even though Pet Supplies Plus isn't very close to where I live, they are now going to be where I go from now on.
Anytime we've been into the Southside location the staff has been nothing but rude and unhelpful. Perhaps they should be trained better on how to interact with customers. Just today, we stopped in to get crickets and the employee snapped at us because supposedly there's a 24 cricket limit because the truck hadn't arrived yet. As someone that has worked retail before, I can understand limits being placed on items. What I find unacceptable is the employees attitude about it. There should have also been signs posted informing customers of limitations. We are owners of two lizards and 14 tarantulas so we need more than 24 crickets. It is your employees attitudes that are forcing us to take our business elsewhere. We do not plan on returning any longer.
They know my dog by name and always friendly.
One of the best pet stores in the springs! Someone always greets you when you come in, clean store and helpful staff. Everyone really goes out of their way to make sure your taken care of.
This store is amazing! Clean, well stocked and the team is knowledgeable and helpful. The owner has been there every time I have gone in. Today she walked me to my car, carrying the fish tank I purchased. It is sad to read some of the negative reviews, because I have had such great experiences!
Called in to find out if they had frozen fuzzy rats. They put me on hold for 10 minutes and when I hung up and called back the girl admitted she forgot about me. Finally she told me yes they did have them. Came down and found out they only have fuzzy mice which are pretty different for feeding. Really irritated by this since we drove an hour to come. Also a bunch of their bettas were dead.
Unfortunately had a horrible experience at this location today. I understand fully the extra customer service needed on black Friday but to scold and watch a customer with every item they have in their cart and stalking every aisle they are in is not ok. Very disappointed with service. I spent over $125 dollars in this location today, but as I'm shopping the associates were also whispering behing my back. I have never felt like a criminal and so uncomfortable at a store. Will not return.
Best selection and prices
Best staff, always so friendly and will even walk your large items to your car. Local store with many options, especially if looking for less generic brands. Better than Petsmart hands down.
Always excellent service.
I checked the website and saw an ad for a kitten and then called and asked about adopting the kitten and they told me he was available and to come on down and then I called to double check( thank god) and apparently he was already adopted?? Thanks for getting my hopes up
This was my first time at Pet Supplies Plus and it was very positive. The staff was friendly, helpful and knowledgeable, the store was clean, they had a wide, reasonably priced selection of dog food and supplies, and lots of fish. The free membership program seems to provide some nice discounts, and pets are allowed. They even have dog washing stations in the back. I will definitely be shopping there more in the future. It's a great local option for buying pet supplies at competitive prices.
Get your pets nails cut for $8
They were so helpful! Very friendly as well!
Great savings
I like Pets Supplies Plus because they are a smaller store who carries high quality cat food for my diabetic cat. They aren't necessarily cheaper, but they price match, and it's just so much more pleasant shopping there vs Petsmart or Petco.
Great new store and better price
The staff is so knowledgeable and they helped us so much. If other places were like that it would be wonderful. But other places aren't. So we will be recommending them to ALL our friends that have pets. Thank you for all your help.
As with other retailers like PetSmart and Petco, this place is interesting as far as the products it has to offer, but, as was fully expected, the prices are rough. I did, however, find a good deal on pressed rawhides for my dog. A bundle of 10in pressed rolls for $12, whereas that's more like $20 at other retailers.
The customer service was excellent and the sales associate was extremely helpful.
The war stations are extremely superb totally love this it is great to be able to shampoo and wash your dog with as much ease and little effort that is provided by this establishment
Helpful employees and great prices. Definitely recommend getting their discount card for even better deals.
Nice!!!
Got some good deals, might go back
A little expensive
It's cleaner and not as cluttered as some of the other pet supplies stores.
Great lil store to get everything you need for your pets!!!!
Very helpful staff. Got to pet the little gerbils.
Place is much bigger than I thought and everyone there loves dogs!
Great idea for the bath wash section, a little pricey for supplies but had great customer service
Jake was super helpful!!!
We took our pups there for a bath. Very nice bathing area. Everyone is always so nice.
Every time I’ve been to my local store, the staff is welcoming, helpful and cheerful! It’s a pleasure to shop for my pet here. Good prices, too!
Super friendly, knowledgeable staff, huge selection, EXTREMELY competitive with box stores and online stores both as they do at least once-a-week coupons for their loyalty program on top of price matching. They even stop what they're doing to help customers load heavy items. Customer for life here. I love this place.
Little bit pricey but they have good quality products for all sorts of pets. Self wash pet bays are the bomb!
Wow! We found our new go to pet store! We just purchased two fancy bearded dragons babies from here today. After looking at several stores over several days and online, we found what we were looking for here. The beardies have the most vibrant color that we were looking for and were calmer when handled. The store is careful about animal health and welfare. Cody and Jess were knowledgeable about each pet they had and their personalities. We made several visits to this store. Each time they spent ample time with us and professionally answered our questions and guided us on supplies. Unfortunately, they were sold out of the large reptile terrarium sets that we wanted to purchase(2). They hoped they would be on the shipment truck the next day, but the company was out of stock. The manager, Jess, did everything in her power to get us some combination of the materials we would need at a reasonable price so we could get our 2 new arrivals home. We ended up purchasing them somewhere else but still got our beardies here and we couldn't be happier. We were happy to find they had super clean bathing facilities for our 6 rescued dogs of various sizes and ages as well. Prices seemed reasonable to good! But even if something would cost me a little more here, this is where I would prefer to get it because of the store cleanliness and the friendly, knowledgeable and the effort of the staff. Thanks to Cody who started our journey with us and made us want to go back to the store. For the cashier/sales associate who always greeted us with a smile when we came in and remembered what we were looking for. And the manager, Jess, who never seemed to tire of us and worked so diligently on helping us make some Christmas wishes come true.
Great selection
Not bad
Friendly and helpful. Pretty huge variety of food, toys, other supplies.
A little pricey.
This place is amazing! Everyone was so attentive and made sure we found our way around well and knew where to get the things we needed. We found out they have a self wash station for your pets, and our two dogs loved it so much! They even provide towels so you don’t have to bring your own. And they had coupons attached to some products helping you save money! I love this place and we’re going to be coming back frequently for treats! They only thing they didn’t have was the specific Nutrena Loyall dog food we use for our dogs, but their selection was still enormous. And by the register they had handmade dog treats that our pooches loved.
Outstanding service more so than the big box pet stores
Great selection for all animals, Clean, lots of great values and sales!
Great pet store. Definitely not your standard pet store and that's a good thing. It has a small footprint but full of stuff for all your pet needs. The self service pet wash is a great idea and the cost is even better.
Everything you need for your pets in one place offering bulk treats and food for your animals at the best prices.
All animals looked good and healthy
People are friendly, the place is very clean, and the pets seem well cared for. This isn't a locally owned shop, but I'd much rather spend my money here that Petco or petsPetS.
My favorite place for pet supplies!
Best dog baths and supplies in Colorado Springs!
Great service. Many products to meet the needs of your pet. Good prices.
The people are super nice, very helpful, and they all have pets!
I went to every fish place. And hands down best place to get fish realy clean and healthy fishes. Other place is sicken fin rot etc dead fishes mold etc this place takes great care of their fishes And the hole store has great prices ans very nice workers.
Clean store, helpful people, always has what I need in stock! I don't visit any other pet store for food, treats, etc. anymore, only this store. Nice bath area as well.
Very friendly
Wonderful pet store! Much bigger than I expected with awesome selection and prices. They even have the special diet I need to feed my cat. Very impressed with the service as well. I’m so glad they opened right in my neighborhood!
I always get great customer service here! Very friendly and knowledgeable staff. They carry a wide selection of products.
Great shop. Good selection of dog puzzle toys, dog treat bar, lots of food options
Very friendly and helpful.
Best pet supply store in town! Bulk food for small animals, excellent and knowledgeable staff, clean.. all around fantastic and easy on the wallet.
I use the self service pet wash.
Great prices on bulk bird food
Love this pet store. Always has great customer service and variety.
Prices are good and the staff is great. They're friendly and knowledgeable.
Customer service is the best
Awesome new place! Very helpful staff! I have no problem driving 1.5 hours for this type of an establishment. Very clean and the animals are individually monitored to make sure they are kept in the proper temperature and humidity levels. Keep it up!
Self serve dog wash is handy but dryers weren't working
Great customer service! The staff is so friendly and helpful. They have a great selection of food, treats and toys.
Cheap and very friendly
Aside from the great service and selection, PSP offers some great stuff that definitely beats out the large chain stores. The washing station is awesome! I have a large black lab, and giving him an actual bath at home is next to impossible. Not to mention the gobs of hair hanging all over the bathroom when we're done! It was so easy to use all their shampoo and hoses instead of our bathtub, and cleanup was much easier! We just sprayed down his stall when we were done and wiped the hair off the drain. We signed up for their rewards program and we get tons of coupons off dog food and treats- a coupon for almost everyday with very little restrictions! (way better than competitor's rewards) We are now very loyal PSP customers!
Prices are great and the people are nice!!!
Very nice place to shop for pet supplies, helpful and courteous staff, well stocked, love the Toenail Tuesdays
Great. Place
I love this pet store. I stopped going to petsmart and petco because this store is so competitively priced! I get my cats food from here and the staff is always so friendly! This store is also exceptionally clean! They also have a loyalty card that helps you save on already low prices. And they email coupons almost weekly!!!
Great store
Best place to get my fur babies stuff! Plus they price match if u find a cheaper price somewhere else
I love this place. They helped me get set up for a new puppy. They have a great selection of food for the puppy and my cats. The staff is so helpful.
Nice assortment
They hold dog adoption events
Very friendly staff, great selection, and fair prices. What else could you ask for?!
Great
Best pet store ever. Great selection and the staff there are excellent! Cody was awesome and was a great help with getting fish for me today. Their tanks are clean and I've bought 12 fish from them with no losses yet. The store is always clean and tidy which is a good sign that they care about what they are doing. Their small animal and bird cages are also very clean so as a previous pet department manager I know what to look for! Thanks Pet Supplies Plus for being so amazing! As you can see my dog approves too!!!
I was looking for a dog wash on the Southside. I found the perfect one! So easy to use. My dogs did really well while having their bath. You can even blow dry them. Plenty of selection in the store and lots of fun stuff for pets! Loved it!
Awesome prices and very friendly staff hat are knowledgeable I definitely recommend going here for all your pets needs. I'm so happy they came to Des Moines makes shopping for my pets easier and affordable. It's new check it out.
Gosh love this place and the peiple are great too.
I absolutely love this store. They have an excellent variety of food, treats, and toys. The thing I love most about this place is the staff. Every single person I interact with appears to love animals, and they are very friendly. They even know my pets name. For some reason they don't carry the Royal Canin moist food, so I have to get it at another store. When I go to the other store, both my puppy and I find it to be disappointing. It doesn't even seem like the employees at the other store even like animals.....it is just a transaction and they don't really seem to care, and lack customer service skills (Petsmart). At PET SUPPLIES PLUS, they go out of their way to genuinely help and care about their customers. My little puppy and I enjoy it every time we go there. I wish they carried that canned food that I use to supplement my puppies diet with. Then I would never have to go the other store! :) Thanks for doing customer service the right way! That is where I like to spend my money.
Love the coupons. Nice friendly store.
My experience here is always phenomenal. I have been coming here since their grand opening, they always have amazing clearance racks full of toys, treats, and food for your pets! My favorite part about this store is their customer service. They are always helpful, they carry my dog food to my car for me, and they are always so friendly when you bring in a pup to the store. The people that work there are truly awesome and I will keep going here for every pet need that I have! ☺️
Very friendly staff, reasonable prices.
The store is always Clean the staff are polite and respectful. very knowledgeable about the animals and have no problem teaching customers how to handle and treat them. all cages and aquariums are spotless. my husband remarked on their lack of tank lice, no dead fish, and happy employees. I will be recommending pet supplies plus to everyone I know. I am also a rat breeder (pets not food) and they offered to let me put fliers up to re-home my babie.s I am so excited this pet store exists 10/10 I love this store!!!by far better then Petco, PetSmart, and PetCity
Staff helped me find my product very expediously
I previously gave this store a high rating, and my opinions on the store itself have not changed. It is still a nice store with a good selection and decent prices. However I doubt I will ever return due to a very uncomfortable experience with an employee. I drove out of my way to show my friend the pet store I liked, and we asked an employee if they had a certain item available. He stared at my friend and I constantly, and although he eventually helped me find what I was looking for, his responses were strange; delayed, short, and rude. After getting us the item, he walked off without saying a word, and it took a couple seconds for us to realize we were apparently supposed to follow to the cash register. We both felt creeped out and very uncomfortable, and I felt unsafe giving my phone number for my account. I was greatly disappointed by this experience, and weirded out enough to never want to return.
Clerk had zero personality.
Very friendly owner running this place - Guy really knows his stuff! Very high quality, locally blown glass pieces available here! Loved their selection! I will definitely be back
The best prices, not a big box store, very friendly and have wash stations.
Very clean store. Has brands of food most pet stores don't have(Taste of The Wild, Zignature, Orijin, Earthborn, Merrick, Fromm and Stella and Chewy, etc.) The staff is very friendly and knowledgeable. They have CBD oil for pets and their live animals look very healthy and well taken care of everytime I go in.
Everything you need for all small animals...
Great friendly place. Love the self dog wash
Friendly knowledgeable
Decent-sized aquatic selection with prices and fish not seen in other commercial stores. As well, the aquatic decor is decently priced, especially for some small-medium sized pieces. Most of the store is dedicated towards cats and dogs, which I'm sure have a highly varied selection as well.
Convenient, friendly staff, support local small businesses
My new store for all my pet needs. They carry all the greatest brands, for the best prices I have seen. The store is clean and the staff is super friendly. Also, utilized the dog washing stations for both my dogs. The $25 5-dog wash punchcard is a steal. They supply you with everything you need or you can bring your own. They do Toenail Tuesday’s for those who need a clipping done. Also the food choice is crazy! I spent an hour at least googling some of the brands. Definitely a must stop for any pet owner.
The staff was very helpful and nice.
The staff is so helpful and always a smile on their face!! They always treat our pets with respect and the prices are very affordable and love the grooming station!! Highly recommend Pet Supplies Plus!!
Very well organized and clean!
Love this place and the employees!! :)
Awesome staff. Mostly a cat and dog store but they do have a nice section of feeder crickets and worms. Mama wolf spider will eat well tonight. I'll be happy to return for the cat supplies!
I was thrilled to find this store arrived in town. They have many products that are not available at the primary franchise pet stores in the region, and I'd say better prices and selection than the privately owned little shops around. The customer service is excellent, I almost always receive voluntary offers for assistance from employees to help me find a product. In many instances, they go out of their way to help me find something, even looking things up/researching, or voluntarily informing me of a coupon for a product I was considering. Cashiers are friendly and make pleasant conversation. The store is clean, well laid out and easy to navigate. Lots of high very end dog foods as well as your more standard options (though I don't believe they offer the very "low quality" foods you'd find at grocery stores, which I actually can appreciate, as it demonstrates their value of providing quality). They have multiple options for pre-made raw in a small refrigerator and freezer section toward the entrance of the store. Examples being the Instinct Raw lines, Stella and Chewy, and Vital. They also sell Honest Kitchen and Stella and Chewy dehydrated foods. One entire long aisle/lane of the store is dog food. There is more in another aisle as well. There are also several pet care products such as grooming supplies, health care, pest control, leashes and harnesses, etc. The shop has an elaborate grooming service area. They offer services such as nail trimmings as well. I believe you can also self-serve and bathe your dog in the store. In the corner opposite of the entrance, they have small live pets such as hamsters, Guinea pigs, ferrets, birds, reptiles. It's a slightly smaller area and variety than the big franchise shops. If I had any complaint or otherwise less than stellar remark, it would be that there were times when I opted not to purchase some of the pet care supplies because I determined I could save a notable bit of money by purchasing it online. I did not tend to find that issue with the dog foods.
My new favorite pet supplies store. Just amazing pricing amazing selections to shop around with in one store. Southside yeah!!!
Great customer service and all around very friendly staff. I recommend it for any pet owner
If you are looking for the best experience to have for a large franchise petstore, this is the place to go
Manager/ owner is more than helpful!!
Excellent selection, prices, and helpful, friendly staff.
A fabulous full service pet store. Very clean. Well stocked with extremely competitive prices. My new favorite pet store.
Pet supply plus is by far my favorite pet store in DSM. The staff is amazing and very helpful. I felt compelled to write a review today as the associate helping me, Jess, was very knowledgeable and was able to help me find the right food for my dog when I couldn’t remember which type of our brand we had started getting. They always offer to carry out the large dog food bags as well, which I know none of the other stores have ever offered, at least to me.
Staff is friendly and helpful. Wide variety of "pet supplies". The store seems a little "stuffed"(over abundance) and dark. They could use some interior design help (to brighten up the atmosphere). They (like most of the Southside pet stores) have minimal items for ferrets. This is why I will only give them 3 stars.
I am getting older and it sucks to admit it. They help me out by carrying the dog food out to my car. All my questions are answered accurately. Very knowledgeable and friendly staff.
Friendly staff and they always stock what we need!
Supplies for all sorts of pets. Great selection of brands. A little on the pricey side, though.
Very nice staff and professional.
Their fish tanks are clean and the fish are healthy
Much cheaper than other stores
Great new pet store in Des Moines. The staff are friendly and the self serve dog wash is really nice. They have supplies for a wide variety of pets and the prices are comparable to the large pet stores from what I have seen during my visits.
Love this place everyone always so friendly
Very nice establishment, employees are very helpful and sweet. Will most definitely be returning!
One word: awesome. I've been bamboozled by the big pet store chians into thinking they only have the best stuff or the best prices. Well no more. I'm gonna be spoiling my cat with things I purchase from here from now on. The staff were so nice and so helpful. Thank you for a great shopping experience
Always a great experience
I went to checkout this store for the first time with my fur baby and had a GREAT experience!!! The employees and other customers were super friendly, loved on my princess and they helped me carry my $100 worth of dog supplies to my car!!! They carry the specific food my princess needs for her tummy and I will be going here for all her doggy needs!!! Thank you for the great experience!
Super friendly owner and staff. Knowledgable and helpful for a new dog owner!
I bought my snake and lizard there and there really healthy and the people there are nice
No more running from one pet store to another, this place is amazing. Love it!
The staff here is always super nice, and they've always asked if I wanted help out to my car with dog food. The dog wash is really nice, it's always clean and well stocked. It's not too expensive either, I think it's 5 washes for $25 (I could be wrong but similar to this). My dogs are scared of the blow dryers, but I've seen quite a few dogs be comfortable with him. There are always a lot of towels stocked as well, and aprons for you to wear to avoid being soaked. The store is clean and well stocked.
They have very approachable and helpful staff members, and competitive pricing. Thanks for the fantastic service this weekend. I will definitely return.
they're a good store
Staff is really helpful and nice but I really wish they would take better care of their fish... the conditions in their tanks are atrocious. On more than one occasion there were badly decomposing dead fish left in multiple tanks
I’m not sure of the name of the associate who helped me, but my dog had a growth pop on her tail and she was proceeding to eat it. The associate looked at the pictures on my phone, helped me pick out the right medical cone, and the antiseptic spray she recommended has done wonders in just a matter of two days! I no longer fear my elderly dog is going to die from this wound, as she has gotten drastically better. Any time I need any medical supplies for my dogs I will do so at this store only. Mildly pricier than petco or petsmart but much more selection and helpful service
This is only place I go to buy what I need for my dog since I discovered this store. I love the self serve bathing for ur animals. Great staff and huge variety of toys and food!!!
Friendly staff not much for exotic pets or reptiles though. Prices kinda seem a tad high but I'll return to them!
Great customer service! Every kind of cat food available
Staff is very friendly and helpful, I love shopping there.
Staff very pleasant and helpful .
What a great store! The staff are friendlier than any other pet store I've been in. They have an awesome selection of treats, food, and toys for dogs, cats, and birds. They also have a large assortment of items for fish, reptiles, and small mammals, and carry these cute critters as well. There is a dog wash and "community playroom" for pups to play in. The store itself is clean and well organized, the everday prices are competitive, and the sale prices are phenomenal. They aren't as big as the PetSmarts and Petcos but they have everything I need and even items the bigger stores don't (soft bulk dog treats, feed for wild rabbits and turkeys - who knew?!) and I will be a regular shopper.
Great prices and wonderful employees.
A little pricey but very convenient
Fantastic place to bring your dog in for a bath. I take mine at least twice a month and have never been disappointed. Everything is cleaned regularly, baths are sanitized after each customer, and soaps are always filled and ready to use! I love all the shampoo options as well from hypoallergenic to coconut scented oatmeal shampoo, there is something to fit any dog's needs. Staff is super helpful and will gladly get you anything, even if you just forgot to grab a brush off the shelf and have soapy hands. Highly recommend the dirty dog card if you have a pup that needs at least 1 bath per month. For $25 you get 5 washes, making PSP the absolute cheapest self service wash in the area!
Very nice people and a great variety of things
Best place for reptile pet parents to get crickets and meal worms. Always great service from the staff. The store is organized and kept clean. Great in and out with what you need. Also order what you need if it's not in stock. Love that it's in our neighborhood and a small business we all should support. I don't have to run all over like with other big box stores. Thanks to all who have made this store the best in Des Moines.
Prefer this place over pets mart any day. Super cheap and convenient pet bath stations. Only annoying this is that you have to ask someone to turn on the dryer once or twice while you’re there. Staff is very helpful and knowledgeable about products!
Nice people.
They are great there!!
Great place just sad to walk up to check out and the cashier is taking selfies!!!!