We have the information of real people like you who are buying the products and services of Petco (Fish Shop) near to the state of California.
At the moment this firm has a rating of 4.2 stars out of 5 and that score is based on 326 reviews.
You must have seen that it reaches an feddbacks average is very high, and it is founded on a very high number of opinions, so we may be quite sure that the rating is quite credible. If there are many people who bothered to value when they've done well, is that it works.
You know that we do not usually stop to set reviews when they are good and we usually do it only if we have had a problem or issue...
This Fish Shop belongs to the category of Pet supply store.
Have a lot of items but rather pricy
Nicely stocked, just wish it wasn't spread out over several levels. Other than that, you'll find most anything and the prices are actually pretty competitive with online.
My dog let's them trim her nails..lol
It a pets store
Staff is very nice and helpful! Excellent selection of animals and aquatic life.
Clean, friendly, educated, respectful. I'll be shopping here more.
Nice selection
High price items
It a typical pet store.
Nice and clean, friendly staff, slightly over priced
Very friendly and helpful. Nice selection and good prices.
Not the biggest location but has decent amount of good.
Great store. All the pet supplies you need.
Store is clean and cool but customer service lags some.
Friendly people
Love Petco, Really nice employees work there. Really helpful. Thank you❤️ Woof..
Good service. Did not buy anything on this stop
Took 2 poodles there today for grooming. Awesome. Here from denver.
I would give this place 5 stars but it only seems like they cater to dogs and cats. I have a snake and I've never seen anything snake related go on sale. Usually, I go to a local small business to feed my snake but every once in a while, on a Sunday, I have no choice but to go here. I pay triple the as amount for a frozen mouse here.
Amazing customer service! Had to clip my cats nails and was nervous even after looking up videos and information online...went to Petco to get clippers and styptic powder and the woman at the counter gave me 10 minutes worth of advice and with that calmed my nerves, went home clipped his nails and they didn't even bleed! She was amazing and Petco did a great job selecting her to be staff... I wish I could remember her name darn it! I hope she knows how impressed I was though.
Love this store
Lots of great stuff at this store. I love watching the animals.
This is bad you cant count on a quick visit ... they have never anyone downstairs to assist you so make sure you come with 30 mins to stand still
Nice local pet store. Our three year old grandson was with us while visiting Dillon, and he kept wanting to return to Petco with our dog on a leash. The store staff was very friendly and accommodating.
Won't accept my rabies shot record because it was done by hand at a clinic held at a fire station. :-(.
A little high price but have plenty of selections
Expense dirty and disorganized
Staff in fish department was very knowledgeable and helpful
All over great pet store, a little pricey
They really helped out a lot.
Store is well kept the workers are amazing and I love the deals !!!! Who don't like to save money!!!??
Clean, and staff was very helpful!
Friendly Staff and Good Selection of Pet Products
Best location ever! 5star :)
Floor person very helpful, explained things I needed to know, also the cashier knowledgeable about the products I was purchasing. I'm very satisfied with the staff.
Great place
Great treats and I can't walk past without my dogs insisting on a visit.
Great people and customer service. I only go here for my pet needs
Stupidly expensive and limited selections.. Not recommended
Clean and employees are knowledgable.
Love its puppy play groups on Saturdays and Sundays at 1pm. They are great for puppies of both small and big breeds.
The fish prices are a little high but within reasonable... You definitely get what you pay for here, because the quality is excellent. My favorite fish aquarium store, itravel an extra hour to come here.
Outstanding staff, and a wide variety of products.
Employees very helpful
Large Variety of Pet Products... They've also have a generous section dedicated to Cat Cleaning Products. The locations I've visited in Queens caters or favors dogs.
Nice checkout staff and can always find what I need.
There is no place this little one loves more than Petco! He gets spoiled by Delaine, Josh, Tendra and TJ, his puppy teacher. He loves to be there, you can tell how much they love animals and that makes you feel great when you walk in with your little buddy. They have a really good variety of toys and treats for doggies.
Always a welcoming place and professor Khaos Loves it
Took our dogs to get washed and hair cut. Both came out looking great
Staff really care and love animals
I love this place, never crowded and the staff is always eager to help.
Great
Helpful enthusiastic staff with a good selection for the high country
Easy location to get in and out of . the staff was very helpful and helped me from the time I walked in the door
Employees are always helpful and friendly!
Very helpful and knowledgeable about all types of dog food. Great place, kinda small
Hi my experience at this place was not so kind experience and loyalty N aggressiveness in the Grooming department . Her name is Christina Ramos very aggressive towards me over charging me for products for my dog that I cannot afford and just has a very bad nasty attitude ....
Great staff but this location is a small store.
Helpful and friendly people.
Ran out of dog boots, the ones to protect your dags paws. Need to prepare for this type of conditions.
Knowledgeable and friendly staff
The store is always clean. The pets seem to be taken care of. This is a pretty good pet store.
Big selection, high prices.
This place is really great for your pets. They got all the things you need to make your pet happy. Petco Animal Supply would make you, and you pet have a good life, with memories to share all around the world. You can even get pets there, like a
The store is great
Not very many cat collers and that's what i went for. But I did spend a good 20 mins beggibg my mom for a hamster. Woohoo.
Good customer service and pets are welcome too.
Finally a good per supply place with selection in Summit County. Friendly staff and easy location to all other errands essentials in silverthorne.
great place too visit!!
This is hands down the best place to take your pet for bath/grooming in Waldorf! I have taken my Thunder there for two years and he and I love the staff and their attentiveness to detail and overall care of your pet (Family)!
Very polite and helpful staff. Knowledgeable staff, broad selection, usually very clean. Always busy people. I never see anyone farting around on their phone. Great place to get pets or stuff for your pets.
WONDERFUL STORE WITH KNOWLEDGEABLE , COURTEOUS STAFF!! THREE LEVELS OF PET PRODUCTS & PETS.
Not as many pet as the one at Union Square... Somehow I understood the price is cheaper when u buy online? I don't get it lol
Gave me great advice on my turtles
People there are super helpful. Very clean and orderly store
They have some pet stuff
I went there yesterday cause I got a 20% off coupon for entire purchase and I'm starting up a new tank. A guy helped me get heavy stuff in my cart cause I'm pregnant. And helped load it into my car. But noticed once I got home I got the wrong amount of change back when he rang me out. Other than being shorted 4 dollars and 2 cents. The fish tanks look better sense I the last and fish look healthier for a while they where all sick looking. So it's good to see that change
Nice store with a wide variety of supplies not only for cats and dogs but reptile as well (including frozen rats for snakes).
One of my favorite pet stores! Great place to spoil my children.
Nice Store
Went for the first time today. I had to ask the groomer and a non employee to find a clerk, the place was like a ghost town. When I finally got help, the aquatic specialist was awesome in his help, when he didn't have an answer, he didn't make one up. As a well versed fish person, I liked that. But no one manning the store was not good at all.
Everything you need in one place!
Clean store nice staff great grooming
My favorite pet shop. Molly the trainer is awesome!
Great customer service
The only place I have found to buy the highest quality food for my pups. Very friendly and accommodating service from the staff here.
A variety of pet foods and animal products. Above average prices at this specialty store. Also above average products here as well. Good location with plenty of parking.
Friendly, knowledgeable, and helpful staff. Can you ask for more? Store is huge if you need it you'll find it, clean pet friendly and they match priced as advertised.....l tried it and they happily adjusted my purchase total!
We are new fish parents and Kong has been super helpful to pick out the right fish supplies, fish type and great care instructions. Staff are really nice and welcome.
They have a very friendly and knowledgeable staff and their groomers are miracle workers!
People are nice here so far and they have a pretty good selection of items in the rabbit/hamster area.
They were great I needed a new harness for my dog who is an escape artist and they helped me by trying on different collars. They were great with my dog and getting the right size. Even said I could bring it back if it didnt work out. So far it is doing its job thank you.
Wonderful and helpful employees. Not only does they Petco help pets but truly they help people also. We had the best experience at this location with a young woman. I can honestly say she touched my heart and my boy and girl dog just loved her..
You can bring your pet along
Staff is always so helpful .
Great cs
Overall this place is great just one down fall is there price point on somethings they can be about $2-3 dollars more on some items
My dog loves going there
Great service! Very attentive!
I love to watch the birds. I notice new remodel.
They greated my Rottweiler and German Shepherd puppies like they were Kings.
Always good service and fish are healthy
Absolutely love how helpful and friendly service is
Clean and helpful staff when compared to some of the other Petco in Fresno County I would say it's the best one
Great stuff for pet
Good variety of pets supplies
Lots of things
The team is great and very helpful.
The groomer I dealt with was very rude to me so I let the manager know that I won't be back.
I adopted a betta fish, and although mine looks healthy, there were several dead rotting betta fish sitting on the sale fish.
Elizabeth was a great cashier & knew what she was talking about. She was a great help to me today.
Great people, always helpful. Great products and prices.
What you would expect.
The employees are really nice and helpful. I knew almost nothing about starting a little aquarium but they walked me through it and were so knowledgeable about what I needed. Plus they're all so nice! And you can tell they really love the animals. I hope they are well-compensated!
Great selection and very helpful and caring staff.
Great place for pet supplies
Employees are professional and friendly. Very knowledgeable about what is and isn't available in the store.
Seems like they should have more items for the size of the store...but everything is on 4 foot high shelves. Prices are likey twice what Amazon sells this stuff for.....$19.99 for a small plain dog collar?
Had no flea dip for dogs,had 1 flea colar for 27$ and the 11$ there weren't any I'll never go back Menards had better choices
The staff was really helpful and informed about the things sold in the store.
Staff is so friendly and helpful!!
One excited little girl and they had everything we were looking for.
Nice young people working hetr
Great selection. Dogs loves all his toys and treats.
One of Petco’s biggest location. One of worst locations when it comes to customer service. They will tell you over the phone that things are out of stock w/o looking or checking. Second time now that they’ve told me my dog food was out of stock- decided to pop in anyway to find alternative only to find there was my dogs food in stock. Then cashier waited for me to bag my own stuff. Bizarre.
Friendly service
Great.
Very knowledgeable staff
Store pick was fast and easy
Purchased dry Wilderness cat food yesterday. When I got home I realized it had expired Jan 2019.........8 months ago. Went in for refund and clerk claimed she d be checking all cat food as this happened often. Avoid PetCo in Oshkosh.
Great prices, helpful friendly employees.
Good place to get pet supplies and advice if you need it for your fur babies.
Loved it!
Wonderful service.
Could use more associates.... Hard to find someone to help you..
They are soooooo friendly !!
Knowledgeable and friendly staff
Terrianne was so helpful, spent 20 minutes answering all the questions we had as we weren't able to get into the vet as soon as we hoped. She had extensive knowledge on dogs and helped us pick the right products to make sure our fur baby would be comfortable until we could get him in to see a vet.
Great selection in fish and amazing customer service
Always find what I need for my cat
The customer service was SO unbelievably poor,I don't ever want to return! Sad thing is,it's the only place where we can get the type of cat food we need(Petcos brand) there was only 2 employees that we saw in the entire store on a Sunday afternoon,one was running the register,the other chit chatting with a customer...which is fine,MORE than fine,when there's not other customers waiting. We were not even acknowledged and after we WERE,we waited a ridiculous 38 minutes for help in the fish section! Unreal and never again
Everyone was very nice to me!
Organized, nice staff, clean store!
Store was clean and well managed staff were nice also
Awful for bettas and fish! -Fish tanks are nasty. -Lots of dead fish floating. -Algae covers at least 60% of the front window of the tanks. ***They put two male betta fish (very territorial fish) together in their live plants tank. Horrible conditions for fish!***
Good store, friendly staff. Little understaffed at times but usually during low traffic hours so be ready to bide your time in some situations
Hey, I like the place. Went for cat food. Great selection and savings on minium quantities. Knowledgeable staff.
They don't guarantee saltwater fish or marine life and they don't tell you when you buy the saltwater fish drove all the way there and brought my fish back in a water sample and they wouldn't exchange the fish or give me my money back fish only live for 3 days not a good policy if you're going to sell saltwater fish I have established tanks and all the other wildlife I bought from them are living just fine
Clean store with variety of food for the animals. Great customer service skills.
Great store and Sandy is the finest groomer I've ever worked with, she is truly an artist. My dog is beautifully groomed and I owe a lot of thanks to Sandy!
Good
There have been several times that I've gone here and they have been out of stock of what I need.
They are a friendly place to go to. And are willing to help when needed
Ok, kinda pricey
Took my puppy to get a bath and a brush and was told by Tabitha that puppies 5 1/2 months or older do not qualify as a "puppy" and that I would be charged the adult rate, which I found interesting because the sign states 6 months as the cut off for puppies. This has to be the worst customer service I have experienced in a pet store. Tabitha did not spend any time going over the cost break down or services provided. When I came back to ask whether my puppy was ready to be picked up, Tabitha said that she had called and left a voicemail. I had not received a call and voicemail. Was charged an extra $5 for a nail trim when I didn't ask for one. Poor customer service, not going back. Petco management, if you are reading this you can thank your employee Tabitha for losing you another customer.
I love petco
Great place for pet supplies
Awesome place for shopping for your pets
This is where I get my Yorkie Royal Canin food
Great prices we'll worth the drive
Reptiles in just horrible conditions, keeping leopard geckos which are solitary animals all grouped together.
Great people great service
Has exactly what I need, frozen mice for my snake, food & bedding for my hamster, crickets for my gecko and liter for my cat. Decent arrange of brand name pet supplies. Very clean too.
Worth the money
Nice friendly atmosphere
I bought a kitty condo from here because I figured their products are made of good quality. I have two new kittens that needed another hiding spot for their outdoor home to hide in or sleep in. They love it. So glad I got it.
Very good place. They have very beautiful fish
Only reason why I am leaving even one star is because a few of the employees in small pets tried their best to help us find the pet we were looking for. Our kids have been saving $ and researching for quite awhile on some small pets they wanted. Today they hit their mark so I called petco asking if they carried and had these pets in store. Person on phone assured me they did and had different verities. So we drove the 40min to the store, to not only find out they didn’t have any in stock petco doesn’t carry this pet AT ALL! Extremely disappointing to the kids and a waste in time and money. Now that kids hearts are set we have to turn around and drive an hour and a half in opposite direction. So a warning to future customers, make sure to a picture or something physical before you waste your time. I do thank the two girls that tried their best to look up other places for us, it wasn’t there fault and they did what they could.
Excellent friendly and experience
Shop there al the time. Great place.
We have been taking our American Staffordshire Pitbull, LeeLee Pup, to Petco since we adopted her six years ago to have her nails clipped and her anal glands expressed. The staff there is always helpful and very knowledgeable! They even called me last week to see how LeeLee Pup is doing, because they hadn’t seen her in for a while. I told them that we are coming in this weekend. They informed me that they are running a 14% off special on baths during the month of February. They said they would love to give LeeLee Pup a bath, because she is such a good girl! This is the kind of customer service to expect at the Oshkosh location. We buy all of our pet supplies at this store as well for our pup. Thanks Petco Oshkosh! Y’all rock!!!
Lots ti choose from. Very good customer service.
Polite staff
Inexperienced staff. Take the time to go to a different Petco.
I have yet to come across a rude employee. They're all very helpful. My Holly loves the cookie bar! The groomers are amazing. Thank you for being awesome!
I love Petco! Such friendly staff
I'm so disappointed. Today I was there, looking at the fish tanks, and saw multiple dead fish (most notably, a plecostomos and a gourami which are both hardier, larger fish). I look at a lot of fish tanks in a lot of pet stores and am never surprised to see a dead tetra or guppy, but usually employees will check regularly and take them out as soon as they are noticed. The plecostomos must have been dead for a long time as it was a pale white color, and it's pretty hard to miss a dead gourami (lying sideways on the bottom of the tank). The rest of the store looks fine, but in the future I'll definitely choose another pet store first.
Staff is great. There's a gal there that whenever I bring my dog with me, she says "Hi Mika!". I don't know how she can remember all her dog customers but she does! That's customer loyalty in my book. Ironically, I cannot remember her name.
Love deb and the staff.
Always have crickets and other things I need for my geckos
If u love pets, this place is perfectly fine for your pets,everything but everything what do you need u can find there,simply the best
So helpful staff!
Very nuce place to get your pet.
Great selection, Clerk wasn't overly friendly nor unfriendly . Bought what i wanted and dipped. Lol
Great grooming facility & crew.
Just another box store that Summit County never needed, you can get all the same stuff from A&A Pet Supply in Frisco and get better service. Don't bother, go support the Locals!
I wanted to give a shout out to Brooke, in the grooming department, for doing an exceptional job for our dog, Ranger's, first experience getting trimmed (he is a mixed coat shepherd mix). She was so helpful, even offering to open 30 minutes early to accommodate my work schedule. Ranger was finished right on time, and she called and texted immediately to let me know. He looked great, and did not seem at all traumatized by his first grooming experience (often he is a bit "testy" when we try to brush him out). Upon check out, Hillary even gave Ranger a free treat for being such a good dog. I will be back! Thank you Brooke and the team at the Dillon Petco!
Petco closest to my apartment. Has a good selection of dog and cat items (those are the only two I pay attention to). Also has a helpful staff. Has cat adoption events every weekend it seems. The cats are always wonderful. Highly suggest dropping in to look at the cats if you are looking to adopt.
I adopted a pup with some extreme separation anxiety among other rough behavioral tics. I signed him up for dog training here with Devon, and it has been wonderful! After just two weeks he already shows improvement with her techniques. She’s very sweet and knowledgeable. She offers customized advice for the individual dogs and families, and obviously loves what she does. 11/10 would absolutely recommend her. Whatever doubts you may have, she can put them to rest.
Always buying treats, food, and toys for my babies at Petco. Store is clean and organized. Employees greet and recognize costumers at the door.
They offer FREE socialization classes for dogs on Sat & Sun...
Good selection but not much customer support.
A great place to shop, has a large selection of pet supplies.
Had such a great time exploring with my son. Thr birds are so cute and funny.
Alicia was very helpful. Glad she is here!!
Great service ,friendly people
Great store
Friendly employees and very knowledgeable on all animal products needed and what they have.
Service could be alittle better, especially by the fish department, I shouldn't be waiting for assistance for 15 minutes & should have to ask for someone to get me fish. Other than that great selection.
Attentive staff, that is always available to help. Prices are alright, double check their website, you can usually find a better price and have them price match in the store. Always in and out here, never a wait.
Great selection and prices
We LOVE Lauren in the grooming department! She has been so helpful and kind to our recently adopted pit. She always does an amazing job and really loves on our sweet girl! Would recommend her to ANYone!!
This place is huge - 2 floors - and I'm pretty sure they only have 1 employee working at a time. I've been hear a couple of times and needed help on the 2nd floor but could find no one, then went downstairs to find the only visible employee working the register with a huge line. Both times I just left my purchase and exited the store. Not worth the hassle IMO
I absolutely enjoyed going to this Petco location. The staff here was super super friendly. Especially with help in taking my items to my lyft ride when it came (had tons of bags or would have handled everything on my own). I love that there are two floors with an array of items for your pal. It did take a while to get assistance but the attitude and knowledge more than made up for it. If the place wasn't so far from my home, it would be my go too Petco spot.
Very friendly staff
Very thing that I wanted was so easy and the have lots of stuff.
Nice helpful staff, clean store and the animals are well maintained. My only disappointment is that the brand and flavor of dog food my dogs eat are always sold out. But the staff informed me that I can always order it.
Anything pretty much in one stop shop for pets.
Stopped carrying the food my dog eats.
Great place to co e with pets
We just recently started a reptile and small animal review and nobody has been as supportive as they were in our very first visit! Awesome people looking out for animals and caring about what they do!
Lobend the puppy play time
Found everything I needed, both store employees I interacted with were extremely helpful and very friendly!
It was a great day! Taz received a bath along with several other things and got a new toy for Easter.
Petco is pretty awesome. They have great staff, good sales on the things I buy for my dog, and a nice selection. Some of their stuff is a bit overpriced, but their rewards system helps.
Has the item I was looking for, had to search for it, no one asked if I would like help.
They have almost everything you need for your common pets.
They have pet things. The employees are always asking if you need assistance. Expect to be asked by more than one each time you enter.
No one was around to help..had to wait at the check out
Well stocked with great variety, friendly staff.
If I could leave -1 I would. Absolutely terrible customer service. My boyfriend and I came to this location today on Christmas eve to purchase a turtle. We brought our tank from petsmart and came here for the turtle. When asking to purchase the guy I spoke with was blunt and rude claiming he couldnt sell us the turtle until we had proof that our tank has been installed for 24 hours. I went to 3 different locations after this and they all informed me as long as the water is 70-78 degreees that the turtle will be fine which of course I have common sense to not use freezing water. I then called and asked to speak with a manager... and she lied! She kept asking where we lived and could tell she just didn’t want to sell us the turtle. She then proceeded to tell me that the type of turtle we wanted was illegal because we live in Pg county. I went to petsmart and petco at another location and they all informed me they’ve never heard of that and that all the staff just didn’t want to sell to us. This location needs to work on how they approach people and work on customer service because this isn’t how you do it. Will never go to this location again.’
Great
Very helpful
Helpful staff, prices are higher than online deals.
Lots of Pitty mixes out there now. Could use more "heavy chewer" and leg/xl toys. The only reason not getting that 5th star. Great place! Bring your furry
Very friendly staff! Got what you need.
B3st sushi ever
Great staff. Easily accessible. They have everything you could possibly need at a reasonable price.
Great place, sweet staff there
A little cramped on floor space compared to the one in Union Square I normally go to. The staff working Aug 30th around 330ish were great and really helpful.
BEST CRICKETS IN TOWN.
Awesome
Stocked well
Always a great place to get healthy food for your beloved pets! Petco is the only pet supply store that carries Whole Earth Farms ,a grain free food that's affordable! If you've wanted to explore a healthy food, this is a great value.
Was here to buy pet supplies. The staff are super courteous and helpful. I'm considering making this my go-to store!
A good place to shop for pet products. However a bit limited in the choice of toys for my cat.
Conner is very helpful
they have a saltwater selection. prices are better than the other saltwater store in town.
Rebecca and the other gentleman working late night closing. Let is come in 10mins before closing. Let us shop for 15mins extra. Also they were just real friendly. And respectful. Good costumer service. Thanks, Lena
Tried calling was put on hold to talk to someone then as soon as someone answered they hung up on me. Not very professional in my opinion.
Good
I just wanted to share my experience at the Marion Petco. I went in for supplies and was faced with the worst customer experience of my life! The employee (her name was Alicia) was very rude and dismissive. She definitely needs to rethink her customer service skills! It will be a long time before I visit the Petco in Marion again!
Awesome people
Everytime I go there for food for my reptiles, I ask each one the same question and always get a different answer. I bought my Leppard Gecko from there a few weeks back, wasn't actually trying to buy, but just look, but the lady working because she was busy, thought I was buying. She tried to get her m out of his cage, but he was so aggressive (which is why I ended up buying him) she could barely get him out! Well before check out I was trying to ask some basic questions for care and she didn't know ANYTHING! Not even his gender!! I bought everything needed for him that I didn't don't already have and left. That night put him in his new set-up with a little food and the nest morning I went to get him out and half his body was covered in grey and was still VERY distressed! So I decided to take him back to see what they thought and when I pulled him out of his cage, he was completely grey (shedding) and I asked what was going on.. The man at the counter didn't know (I figured it was a stress shed) so in order for them to take him to the vet they said I had to return him which I was not made aware of when purchasing him. The man did the return, but never gave me my money back so I asked the manager and she rudely said the man never entered the transaction into their system. Then I get a call two days later saying my Gecko was fine but they're keeping him for 30 days even though nothing was wrong. So I waited about a week to decide what to do with his stuff and ended up trying to return it. Another manager was the one doing my return, but AGAIN "forgot" to give me money back for two of the most expensive things. I told her there was no way the amount returned was correct and she became rude with me and went back and "realized" her mistake and gave me the rest of my money. Long story, but point is, they hire people who don't even know the basics needed for these animals care or lifestyle nor are they honest when doing returns! I've had petty things happen there when it comes to getting what you pay for, but untill two different managers that were rude tried to rip me off, that's when I realized they don't have simple mix ups or accidents, they are just scandalous and unprofessional!!!
Great selection of items and, obviously, pet friendly. It's often difficult to get help without looking for an associate. The store is large and the associates have a challenge keeping up with customer service while trying to keep up with other job responsibilities.
Helpful and friendly staff and a really nice selection in general. Whole floors devoted each to cats and dogs, then a third floor for birds, fish, reptiles and other assorted pets. The selection of aquarium supplies here is quite good, but if you are looking for fish or inverts beyond the basics, you're probably better served going to the Union Square location.
Excellent service.
It took everything I had, not to grab the push broom and sweep their store! SLOW!
Very nice people . Talk to trainer. Very helpful
Scary. Someone's large rottweiler bit one of the employees when I last visited. I was apprehensive about continuing my shopping visit.
Excellent service at The Grooming Department.
The only reason why I give them such a terrible rating is because it took them two years to list the phone number for this location. I complained to a manager at another location and she was the only person that cared to have the phone number listed properly. The phone number was missing from the PetCo website and was missing from Google. After my conversation I noticed the missing phone number was finally listed. For two years I complained to every employee at the Dillon store and nobody bothered to correct the unlisted phone number. Some of the employees are excellent and seemed to care about this problem. Other employees admitted they had been aware of this problem but the store is to understaffed to answer phone calls. That attitude will cause businesses to go out of business.
Got my very first bearded dragons here and everyone was very kind.
Clean, organized and friendly.
Where i get my saltwater fish from. Good choices and Kevin knows his stuff 10000%
always buy my fishes from them. Some of workers can give a lot of valuable advises , some of them not experienced at all... overall good. very good selection of fishes
I can always find what I need, and the staff is incredibly helpful! The animals all seem really well taken care of, and the store and pet grooming areas are always clean and organized... I'm a fan of PetCo forever!
They didn't really had many animals at all to look at.
George was extremely helpful and called in Ron who also helped finding an old device to help light my strip light over my turtle tank....excellent people devoted
Worst customer service ever. Andy Merch is the worse. I went to buy some fish on a Sunday 5 min before the closed and he would not help me. I understand you want to go home but you should help your customers if they come in during business. I also think they have a big water problem with there tank. I bough a few fish a few weeks before and everything in my tank died and they blamed it on my tank. After going in today I saw a few tanks that where empty with fish. Beware and stay away from Andy Merch. He is the WORST!!!! You are paid to help your customers so help them.
Great products at a great price.
Employees walking around pretending to be busy and avoiding eye contact and even when I asked and paged for help in aquatics they never came. Just walked by to busy on their phones. I will gladly spend my money elsewhere and encourage everyone else to as well. Horrible experience. Why so many employees if they refuse to work????
Friendly staff but small and somewhat cluttered pet supply selections. Some of the the prices seemed to be a couple of bucks cheaper than its competitor but the amount of options were limited.
We get our cat litter here via refillable buckets. The price is very reasonable.
Staff are sooooooooo friendly and helpful
Great staff they price match on every thing from every where they really make you feel like your part of the family. Have been going to PETCO from the age of 7yrs old and don't plan to stop now.
Friendly to pets
The majority of the staff is friendly but there is 1 lady who is always rude . We stood at the check out for quite some time while she chatted in the dog spa with the worker in there. She looked back at us a few times but continued to lean on the desk laughing and chatting. It wasn't until my husband walked over and asked for help that she moved. Even then she was clearly bothered. As she rang up my 5 items she wasn't friendly at all.1 item was a 5$ plant. She typed in the number (switching 2 around ) and it came up a 60$ item. I politely told her we didn't grab one of those. Her response "well I typed the number in and thats what comes up" ...anyway be wary of the woman with very long dark hair and tattoos. She must hate her job something fierce. She definitely let us know our business wasn't needed.
Conveniently located, very clean store as well as having everything in the store perfectly organized, faced, and where it should be. Prices seemed fair to me. Would recommend this store for the "I need [blah blah blah] for my dog, or whatever, Petco has it!
Great place clean associates very helpful
Service is good, some of the staff we interact with is not very experienced but overall friendly and helpful.
Good selection of merchandise but outdated cash registers so bad and 75% not working, I wanted to leave but needed to purchase item due to time constraint. Felt sorry for sales clerk, several people left in disgust. Won't be back for awhile. If staying in business, fix this!
Clean. The small animals are very well keep. The staff is friendly and fast
Got quick service!
Love it! Clean and a variety of stuff to choose from
Greay selection of dog items, my dog loves the treats from the treat buffett and great staff.
Great customer service
They do a great job cutting the dogs toe nails.
Stopped to pick out a hamster with my son and got an education while we were there. The salesgirl, Amanda, was nothing short of awesome!! She walked through the store with us, helping us find everything we needed for our new friend. Can't thank her enough. Keep up the great work!!!
Good place for dog food
Clean and friendly
Lots of cat stuff and adorable cats for adoption there
Great store! Great service!
Ratatortalinni good place. I got humanly euthanized rats for my snack
A lot of product in a small footprint. Staff very friendly and caring for the animals
Called and made grooming appointments for my 2 dogs. Called to let them know I was on my way. Said I would have to reschedule. They were double booked. Very nasty like it was my fault they over booked. Not sure I want my dogs going there with that attitude. Never rescheduled. Looking elsewhere for grooming.
Good selection of well-priced pet items. Frequent specials that offer huge discounts on food and other pet needs. Very friendly staff. I buy all my cat food and litter here. It's free to sign-up for their rewards program for greater savings. It's very worth the trip.
They have excellent customer service. Ive bought bugs for my lizard, and a few times I've gotten home and found many of them were dead. Which is a little frustrating. But they always replace them, if not many more without hesitation. I also use a reptile bulb that seems to go out way too quickly sometimes. Which again, is kind of annoying, but if I bring it back in 2 months because the bulb went out, they always exchange it no problem. I really appreciate that.
Cooper loves his spa days at PetCo!
Grooming is great, but be ready for all the upsells.
Nice place!
They we're great to my puppy at the grooming area!
Found what I need without getting lost.
Picked up an online order and was taken care of quickly. Not much street parking. Very accessible from street
Brought my dog in for a bath and they did a wonderful job. She's home now with a coat that actually looks white LOL. Great place to take your dog for a bath
Placed an order online for pick up at this store. My order wasn't ready when I arrived (after receiving an email that my order was ready). The staff member who helped was very apologetic and got my order together quickly. I didn't have to wait long at all.
The new managememt decided to get rid of the self service for their grooming salon. Absolutely ridiculous to just get rid of it after so many years of being allowed. Even the corporate number says that the stores allow it so why does this location get to just change their mind suddenly? I'll be taking my dog elsewhere so that I can continue doing the grooming myself.
This pet store has a wide selection of supplies for all your fur babies!! The staff was very helpful as well! ❤
Ghost town
Good selection, but not exactly the best prices. And the staff are not always the most knowledgeable about animal care.
Nice place
Only place to get dogs groomed. They take good car of my dog. She dont get along with other dogs or people but they always do a great job
Pretty easy to find things and staff was very helpful.
Alway very friendly, I like they way they treat me and my dog when every we come in. Also they get cats from the local shelter and help get them adopted!
Good service
If you are looking to buy reptiles, go to a reputable dealer. This place housed two male Crested geckos together. In the reptile world, this is a big no-no.
Great selection of pet products!
Very helpful employees. Good store
The groomist was very knowledgeable and patient with my dog. She did a great service and represents Petco well. Great job!!
Great Selections
They have great bulk treats for our bulldog!!
Nice staff
Very friendly staff.
Great service
I actually want ţo give this Petco props... they are VERY URGENT about getting to customers when there is a line, they're super friendly and have great in-store events. Go 2nd Ave Petco!!!
The workers are very friendly and helpful
Organized but pricey
My dog loves going with me
Great store, convenient to get to and such a great staff. I always go here during my lunch hour or after work for my pet supplies! AND they have cats ready to be adopted right on the main floor!
Knew better than to shop here, but Petzone was close to closing time and I didn't want to burden them. I was in the store over 20 mins wondering around looking for rabbit toys. There are no signs except a small 5 x 5 sign at knee level by the rabbit food only. I finally found the toys while watching 5 employees walk past me repeatedly. I've worked in sales, it never hurts to engage a customer at least once. Not to mention there were only 3 customers in the store. The woman that rang me out was friendly and I did voice my concern with her, but she was one of the 5 who didn't bother to stop and speak to me. Never shopping here again unless it's online.
Staff was very knowledgeable and friendly
We love this place. Our puggle, Brutus, is treated like a KING! From the grooming he receives down to the greetings he gets from the staff, we are so impressed with how we and our dog is treated.
Waldorf store is one of the nicest Petcos I've been in overall. Workers are helpful and super good at giving help and tips. I enjoy every visit. Pals rewards are excellent as well, granted they don't individually give them to you, you earn them.
Noelle was extremely helpful in checking me out and helping me figure out why I can't connect to my PetPals link to get my rewards!! She honored them!!
This location is good, nice selection of fish and supplies.
Awesome place always willing to help
Every location the staff has been very helpful.
Oh man the staff was friendly and a huge selection. They told us about some great deals that we're available and suggested some food for our new puppy that doesn't like a lot of foods.
Staff here are amazing! And they take great care of the animals!
All you need for yours animals.
I was able to get what I needed.
nice and clean
Always fun to see the pets!
Nice and clean
Friendly and helpful staff
Always find what I need for my pets
My favorite petco to go to. Viangela and George are always super helpful!!!
I've been in there it's a good old it's good store people are nice
Kenai loves going here for toys, treats and Santa. The staff here is amazing!!!
They have everything we need for our pets
Not a big selection for a store of this size.
Fun place, lots of variety.
They have everything for pets, great prices
Groomer very friendly and knowledgable
Recently just moved from Texas where we used Petco for our German Shepherds grooming needs. Made an appointment at this location and recieved a phone call questioning why we selected to get our long haired German Shepherd a haircut. After explaining to the woman why he needs a haircut she advised me they refuse to give any German Shepherds a hair cut. I proceeded to ask why it was different at this location versus in Texas and why they offer the service online and the woman rudely responded with "I don't know". She then advised that it's a policy that they are not allowed to give German Shepherds haircuts. I was appalled by the rude demeanor as well as the inability to do something as simple as a trim. I ended up canceling the appointment and will not be using Petco for any services or products after this experience.
Love the store, employees and items
Very nice fish fellow.
Little disappointed, expected to see more variety on leashes toys and clothing for dogs.
I love petco. The employees are so nice.
Good place. I recommended to everyone visit here and make purchases.
Great place, but a bit overpriced
Staff helpful to locate what you need or steer you in that direction. The litter I needed for the auto litter box I use is at 86th St Petco (the guy knew). He had other options for me too (trying to make me happy). NYC only has so much shelf space, still a great place and convenient. Nice area.
My 5 stars go directly toward the dog trainer, Ashley Z., who has been amazing with our Golden Retriever puppy, Henley. The store itself is a typical Petco -- relatively clean and well stocked, willing to price match, decent sales -- but the dog trainer is top notch. We've learned so much taking our dog to the training classes (2 down so far, and 1 more paid for starting up soon), and also had a wonderful time socializing him with Petco's free puppy play times. I would highly recommend her to anyone looking for a good dog trainer in the area.
Great
Great and friendly staff that are very knowledgeable of their work by experience. It's not like the experiences in the past that I've had with PetSmart....Dead critters and fish every time in PetSmart, though not at Petco, especially this one!!
Terrible! Animals at pet i are so malnourished and their habitats are so dirty. Those poor animals are suffering in their own poop and urine. I'm not going to say don't buy animals there because they need a home and someone to actually take care and love them everyday. I have a ball python and when I got him he was soooo skinny I feared he wouldn't live for that long when I got him. But now he's perfectly healthy, and happy! Please adopt as many animals from perform and give them the care they deserve.
Staff was really friendly and helpful. Store layout was nice. Good selection of reptiles/amphibians. All the enclosures were clean and looked well taken care of. I fell in love with a sun conure named sophia! What a sweet girl!
Made an appt to have my dog groomed. Went back the next day for our appt and was told that they could not take my dog because she is on medication. I understand this policy; it makes sense. But, why don't they ask these questions when you MAKE the appt! When I asked the groomer this question she said, “Well did you ask?” Unbelievable! I am not a groomer. I had never been to Petco to have my dog groomed. How would I know to even ask?!?! So it was MY fault that I was unaware of the policy? She made it sound like it was MY fault that I did not know! Instead of just saying, “Listen, I am really sorry that we didn’t share the policy with you ahead of time. We understand this was a waste of your time and we are truly sorry.” That’s all she had to say! She just had to be nice about it. Instead, she blamed me. In addition, she told me that dogs don’t typically take medication. WHAT?!?! Really? Is this a fact? She made it sound like there was something wrong with my dog! Then she went on to correct herself by saying, “Dogs who are on medication don’t typically get groomed?” WHAT?!?! These are incredibly ridiculous statements! Is there any truth to this? That dogs on medication can’t and don’t get groomed???? Whatever happened to kind customer service and the customer is always right?
Nice and clean and well-stocked, and everyone was friendly. Maybe could use a little organization though
Everyone is so nice always there to help when we go in. They really care about my fur baby and treat them as if they were one of there own.
Wonderful staff members!
To much money
Decent pricing
Bought their brand of aquarium only to have them discontinue the filters which are a specific size and can not be replaced with a different brand. The kicker is they are trying to sell the set up still in their stores even though they know people won't be able to use them! My partner asked if he could buy the filters out of the aquarium set but they wouldn't let him so basically pissed $250 away and my fish is sick because of acidic water. These people don't care about your pets
Not very happy with this place. When I first moved to the area I went in to purchase dog food and a feeder mouse for my snake. I was told by an employee that they don't sell feeders, only to find out a couple of weeks later they do in fact sell feeders. Weird. My twice a week trips there have been more annoying than anything and I have stopped bringing my dogs with me all together due to the fact that I am harassed by employees the ENTIRE time I am shopping as they attempt to badger me into purchasing their puppy classes. Seriously, every single employee there will hit you up for classes and then the check out clerk will drive the nail in as you attempt to hustle out of there. But don't think for one minute that leaving the dogs at home stopped the harassment. Nope. They are relentless. Just purchasing a dog toy or dog food will get them circling around you and shoving puppy class pamphlets in your bag! I know this isn't the employees fault, I understand that the management makes them upsell the classes. However, they need to start recognizing regular customers and stop asking after the millionth time. I have resorted to driving to a neighboring city to go to the pet store there so I can actually bring my dogs with as they like to walk around the store peacefully. This petco is pretty small compared to other petco's I have been to, their prices are higher than other local pet stores and they rarely have good deals going on. Honestly, I could deal with the lack of employee knowledge, high prices, lack of sales and how small the store is if I wasn't badgered about the puppy classes EVERY time I walk through the door. I will shop elsewhere for my pet needs.
I live down in Minnesota and came to Dillon and Keystone for spring break and after going to city market for groceries (a very friendly high quality food market) I wanted to go to petco because I absolutely adore animals. They have a HUGE selection of animals. MUCH more than Minnesota Here's all of the things they that have we don't: jackstone chameleons, female Guinea pigs, baby Guinea pigs, small, and large rats, (Minnesota has medium) baby betta fish, long hair hamsters, female mice, and parrots. Minnesota has parakeets just not Parrots. The customer service is excellent as well! I talked with a man about the animals and the great selection and turns out they're actually able to request animals for the store and they have done an amazing job with that! He was very nice and I wish I would have gotten his name but we talked about his love for animals and he is a great worker and I would trust him working at my petco at home in MN. There were also two other women who helped us and we're very friendly and gentle to the animals. They also helped my brother look at parakeets. Wonderful place! Highly suggested! :)
The staff is always very helpful. Bruce does a great job grooming our family westie dog, Snowflake Tigger Squires.
Every time I visit Petco I am never greeted by an employee. Today I had to walk up front to register to ask if there was anybody working in the fish area. The employees were having a personal conversation. The young woman working said to me Nope...its just us two and I will be back in a few minutes and turned her back to me to continue her conversation with other employee. I left and will not be returning .
They are really awesome. We went in to find freshwater snails for our tank and they gave us a few free :)
Huge three floor store and friendly staff however, this location doesn't carry many birthday related items for dogs. Only HBD bandanas.
Danielle is a wonderful groomer she does a very good job and it tends to all of your dog's needs
Fast friendly service.
This store should be closed. Employees are often no where to be found. They rarely ask you if you need help. Like others, I too have noticed employees up front talking and not working. One time I went in there and found a dead mouse. Another time the fish tanks were really dirty. There was water all over the floor. A broom was in the middle of an aisle. Boxes and pallets were everywhere. The store is very dirty in general and employees give off an " I don't care to be here and I could care less to help you" kind of vibe. Who is in charge at this store? It needs a major overhaul. I would be ashamed if I owned it.
Great place to adopt a cat
My grandmother brought her dog in to get groomed and it came home with fleas. Petco groomers tried to tell us it wasnt them that her house was filthy and it was probably her house and yard that was infested. My grandmothers dog is an inside dog and we noticed the fleas immediately after bringing the dog home from being groomed. I do not recommend taking any dog to this grooming place EVER!
Good service
One of my favorite pet stores. Nice selection of pet products and the people are nice.
Great customer service every time!
Most products we would need and friendly, helpful staff. On weekends the cats (from kittens to mature adults) up for adoption are irresistible.
People are very nice and helpful we all ways injoy going there to get out animals and their food there
Decent store just slow to help
HORROR with the New grooming staff: stay AWAY from these CRUEL and RUDE people. I set an appointment as I’ve done for the past two years in this location. In the morning of the appointment They called me to confirm the appointment. I went there and, aside from a general very rude attitude of Christina (the new grooming manager) which I won’t even comment on , I’m told by her that in the notes they have about my 14 pounds dog it’s written that he doesn’t like to be touched in the front paws so - she warns me with threatening tone- the policies of the new management is that if he has ANY sign of distress they will interrupt service and give me the dog back as he is. THEN, not satisfied with that, she goes in and talks to the woman who would have had to bath my puppy and directs her to PROVOKE my dog so to show that they couldn’t take him (I could read her lips). SUre enough the woman comes out and starts provoking my dog - she even PULLED his TAIL - and after a good five minutes of this they told me that they couldn’t take the dog. Aside from the CRUELTY of what they did they had the information stored in their data and could have told me not to come instead of making me waste an entire afternoon to then witness such cruelty. I’m disgusted by what I saw and horrified that these people now represent Petco’s new standard. Shame on them.
Good prices, nice fish, etc
I would buy my pet food here, but they don't carry Earthborn Holistic brand.
They always have everything I need for my shih tzu. Great prices And they price match!!!!!
I went there with friends
Super friendly and helpful staff easy efficient check out
Remodeling right now. Check back in
Pups love going here, it's a smaller store but we are also a smaller town but they usually have what we're looking for.
Great Excursion especially if you have kids
I wouldn't give any stars if I could for the simple fact went to this store it was a wreck!! The store manager Deb was rude as hell not only to the customer but also yelling at her employees in front of the customers. I was in line checking out when there was a deaf girl named Sam or Samantha in the front trying to ask for help from Deb and all she did was yell at her and told her to pay more attention and listen better. I will not be coming back to this store or referring anyone. No one should ever talk to someone in that manner regardless of the person just sickens me to see this.
Friendly staff; we once had our dog's hair cut here, but there was only so much that they could do without him being stressed out. Instead of charging us, they recommended some other dog hair cutters in the area. Huge selection of fish as well!
Everything that your pet needs and great advise about your pets
They have a directory but it's hard to find anyone to answer questions it's a hugh store the selection is good and varied
Very pleasant...the employees were very nice.
Always the best place for your animals. I get my dogs food and his hair cuts there an they do a great job
Prices are high compared to PetSmart
No service was planning on buying a fish waited 20 min and not one service person anywhere except register
The process was easy
I adopted a cat here, the process was smooth- just had to drive out to the Marion Humane Society and pay the fee, return to the store and showed proof of adoption. Good selection of toys and treats, typical live pet store problems, occasional dead, loose cricket etc. It's normal.
Took my pups for grooming. They said "done by 5 pm". I dropped them at 1 pm. 4 hours is a long grooming appointment. Came at 5 pm to pick them up and they were not done. I went back at 5:45 and they were just taking her off the table. Poor pups crated and not let out for 5 hours. Cuts were subpar. Will not be going back.
After shopping at this location for years and spending thousands of dollars on specialty cat food for a special needs cat.. I was slightly saddened to find the past year I've been shopping strictly here, I have had constant issues with the specific type of food I need. They seem to NEVER have it in stock.. even after I notified management that this was a constant problem whenever I tried SPENDING MONEY AT THIS STORE. The employees that constantly wore name tags were kind of helpful.. in the sense of 'we will ship it to your house' or 'describe your cats special needs so I can play vet for you' which, in reality, is not helpful at all. Two weeks ago I stopped in looking for what my needy cat needed... they had ONE of the smallest bags you can buy left. So I asked a clerk... who asked another clerk... who asked another clerk. the second clerk comes back to say It might be on this factory wrapped pallet of various types of cat/dog food, that just happens to be sitting in the middle of an isle. So unquestioningly the first two clerks start tearing into this pallet. Sorting between dog and cat by throwing the bags into separate shopping carts on either side of the pallet... slightly horrified as I am watching high end brands b thrown about the place.. I backed away slowly, realizing, the bottom of every bag I've bought here had powdered cat kibble instead of edible little circles and now I know why. Today. I went to PETSMART instead... they had the type of food I needed in stock plus a wide variety of other options for the type of needs my cat has. The staff was friendly and did not try to play 'vet' with me. After a widely positive shopping experience at PETSMART... I drove to this Petco to see if I made the right choice... I did. They still had none of what I needed in stock. The only thing I actually could buy was a toy.. but checking out was the other nightmare. The lady was kinda mean, quick to anger, and straight stuck up when i questioned how many items were actually rung up. It was like she used her lack of name tag as a safe haven for which to treat me with disrespect. Goodbye Oshkosh Petco. You just plain suck.
Place looked abandoned not a employee in site wasn't even sure where to checkout at till someone finnaly noticed us standing around looking lost, not the best.
Groomer did great with my dogs nails
Sad to say that I have decided to not shop here anymore, as the grooming staff and other assorted employees are really great and helpful. Unfortunately the new management team has made bad decisions, are not helpful, and do not treat their employees right. Personally, I was not happy when they fired the original manager (super helpful guy), but I continued to shop there. Then I bought $199 worth of training, which was for 2 levels of classes (12 weeks total), I received the first 4 or 5 classes, the trainer left, I received a new trainer that told us that the old trainer was wrong, tried to switch up what we learned, and was basically a waste of our time, we took a break and when I went back to get the second class, they said they had no record of us (so basically we were shnookered out of $100), but I continued to shop there. Many times my "rewards" were loaded on to my card...and then magically disappeared....but I continued to shop there. But when I heard that Labrador Retriever Rescue of Fresno was unceremoniously dumped as a rescue partner, without sufficient notice and in disregards to their 5 year commitment to that store.....I am done. Will either be shopping at Petsmart or Pet Extreme.
Best place for your pets needs
Very helpful employees.
Great service
Love coming here, the classes are interesting and doggy challenging!
Great store! Nice selection of pet attire and toys. I have only been here once since I usually shop at PetSmart, but it was definitely a nice store and I will be back
Some of the prices are too high, but at the same time they have some good deals.
I had to pick up my beta some dried shrimp ..baby so spoiled
Super clean store and friendly staff!
Love the choices, great selection of quality dog food and very helpful people.
Quick stop for basic kitty products. Staff was friendly.
I like the people working and good selection just know what you are going for.
Expensive sometimes
Very good customer service
We went in for a specific item that we saw a commercial on. I asked the sale associate if they carried the item. She said that they did and walked me over to it. Asked me specific questions in relation to the product to make sure it was the right fit. I liked that the sales associate was friendly and knowledgeable!
Needed a dog cone, store had many to choose from and at the right prices.
Nice selection, prices are on the higher side.
Always seen to have what I am looking for.
Nice place but did not have size I was looking for in birdcage.
Very friendly staffs, knowledgeable and provide helpful information when needed.
Should have staff more knowledgeable about adopting animals
Great service
A good variety of products and the Good 2 Go padded leads with Traffic handle are my lead of choice for dog walking and training.
When I went there where very friendly staff that help me find what I needed and some recommendations.
The employees are very helpful and the shelves are always stocked. They have a great variety of products and competitive prices.
Nice clean store. Helpful and friendly staff.
Over priced store. I was not impressed with their on hand stock.
Ok selection of dog beds. Friendly staff.
Great selection friendly staff but exspensive
Cool pet store. They have everything you would need to start a fish tank, have mammals or anything really!
Good service.
The staff are very nice
Great inventory, but prices could be better.
Good place for animals needs to get and have animals to buy
Devin and the others are so helpful!
Standard petco
Awesome groomers! Prices in store are expensive
Store looked nice. Animals looked healthy and the employee was very helpful and the employee (Joey) and was very knowledgeable about the animals.
Good selection, but I can find the same products for less with other companies.
Excellent service and prices. Will be buying all our pet supplies here from now on, even with the 30 min drive.
Great service
Have to say not bad for a pet store. Animals seem to be happy.
Didn't have everything I wanted but the store associate was very helpful!
Nice to take pets in with you and very helpful, nice staff
Sales people have knowledge of products and carry a large selection of brand name foods for good prices.
I have been taking my dog to the groomers here for many years. Ever since they have had a complete change in all employees at the grooming shop I have had horrible experiences.. the first time I had brought my disatisfaction up to them I was told "Well unfortunately the dog can't tell me what she wants" even though i explained in detail to the new employee how I wanted her groomed. The second time, the cut was better but when it was realized that they were supposed to brush her teeth I caught the groomer spraying something in her mouth to hide that fact that my dogs teeth were not brushed. I used to recommend this place to everyone, but I will no longer do that.
Store is ok, clean, nice employees. They will rip you off if your not carefull. (When a item in store is priced waaaay higher than on the website. It's just not good business. To Petco's credit if you show them it's cheaper on the website they will price match it. But this is a shady practice at best.)
Awesome grooming prices! Very fast and friendly, took great care of our little furbaby.
Had good service here
I get crickets here for my pet toads, and the service is always quick. Also, they have the CUTEST lil guys on adoption days
This place is a must if you've got a dog in the city. Cat stuff is on the first floor, dog stuff on the second floor. They've got a good selection, but it's a little overpriced. The staff is a little slow at the registers but they're always really friendly and excited if you bring your dog in!
Good place for pet supplies,and pets, dog grooming.
They are very helpful and pleasant
Nice place to bring your pet,very professional
Devon is the absolute best and is a wealth of knowledge. I would highly recommend her for training and obedience for your four legged friend. Thank you for being so passionate about your job and giving us such a positive experience here. You’re the best!
The workers just place items on the shelf not in any certain order or in the right place to match the barcode. So you might be paying too much for an item. Yet if you say something about to them they don't walk over and fix the shelf they just say okay.
Went in for some new fish I already knew what fish i was getting and how much space they need I was approached by 3 employees asking me the same question "how big is you tank" blah blah more like investigating then just a simple question... I knw its they're jib but the way the approach people is annoying
Wide variety of pet items & foods but the fish department needs some TLC. Fish are not good quality and sickly. Wish they would get a better supplier and hire someone that knows about fish. Other critters seem to be in good shape and well taken care of.
Big selection of goods, need to get rid of items imported from China!
Good clearance deals
Every visit I have been assisted by helpful and knowledgeable staff!
Selection of reptile foods is horrible
Under staffed, at times have to wait a few minutes for the register worker to get out of the grooming salon area because they are talking. Never can find help at times.
They was a puppy class going on, so it was awesome.
They do a great job on my dogs hair
Average Petco.
I’m daily customer of petco I spent thousands of dollars for fish Specially Betta fish and I don’t like the new Manager this is the story I have 40 betta fish from petco for a past month and the Policy 30 day return and this what he tell me this morning I came to the store I can’t return my fish any more and I ask why he said because I return them to much so I say what the point for keeping a betta if I don’t like that betta he said he can take a 30 return policy of the store I haven’t seen a manager talk stupid like that in my life I will never support them no more
Everytime I buy fish from this location my tank gets ich. Its so sad to watch my fish suffer from this, I will never buy from here again. Very unsatisfied.
Great workers
Average petco. It can seem a little disorganized at times.
Not many dog things there, I imagine it is a great place if you own a cat! The staff was nice though.
Clean
2 hermit crabs so far i have done the look up for them i think there is a problem with there hermit crabs
Smaller selection good staff
I’ve went to petco to try to make a appointment n was treated so mean they treated me like a walking atm I asked for simple service was forced to agree to things to had no clue wat I was being told befor I know it my 28$ bath for my dog was 120$ a ms Christina was so rude to me her tone of voice was demeaning I felt tooling advantage of it was like a roddery so I had to say I’ll speak with my spouse before anything drastic was done it was like it was about her n not my dog I felt as if I had walked into her Territory there wasn’t no room for anything but her demands I can hear her from the salon going off Literally so uncomfortableasi awaited too be mistreated n Humiliated I fell as if she was accusing me of somehow neglecting or miss treating my pet without even seeing him
The product I bought was $4.00 more than the online price which seemed like quite a markup. Took me a while to find what I wanted and none offered to help. Did have the product in stock which was a plus.
Lovely . Please go and adopt the kitties they need a family badly! ADOPT DONT SHOP AND NEUTER YOUR LADY CATS PLEASE. Thank you darlings!
They did a wonderful job on Jewel's nails. Also found great cookies for her.
Many options of toys and food for my birds
Love this place had so much more in hamster toys then other pet store
I bought wax worms here and they all died. I wanted to buy a lot of crickets and a store employee would not help me even though I asked for it. They could have better care for their animals (specifically the leopard geckos). Some of their items are expensive. I do like that they help shelters, have a wide selection of items, and have an adoption center though.
Friendly staff greet everyone at the door. Tons of options for toys
The staff is very helpful and friendly
Great place because it's where the pets go
Hit or miss on availability of treats, foood and other items. Not as consistent as they could be.
Terrible experience at the grooming area. Employees lied multiple times about clipping my dogs nails when they didn't and failed to call me when they were ready and lied about it (then proceeded to lie about that as well). Manager made no effort to fix the situation.
Got a lot of new things for my puppy. And people will wonderful
Can't believe they did not have feeder mice! This has happened more then once plus two employees were talking to each other and I had to wait until there personal conversation was complete before I qas allowed to ask a question ?
Looking to buy goldfish for our kiddos, only one in stock. What kind of pet store doesn't have goldfish in stock?
Nice to go in and look at the animals, sometimes it smells a bit dirty.
The items are generally pricey and the store it self is small and overcrowded. They do have the bread i was looking for so I was happy about that. There is a fairway and trader Joe's close by so if you are on a budget those are better bets
Employees know their stuff! They are very helpful. The groomers are terrific, and know how to make my furbaby feel like a million bucks. The grooming service prices are decent. The stores prices can be on the higher side, but are worth it for the service .
easy store to get around
Great store, just limited on animals available for purchase.
I am seldom in a pet store, but if you are looking for Instant Ocean to keep your recently dug clams alive until you steam them, Petco is where to go in NYC. While searching for the salt, I happened to notice that they appear to be well stocked to support an entire managerie.
Fast service very Polite
It comes with a unique visit every time I am here. The amount of services this place offers to its customers is wonderful. I have purchased almost 95% of my animal related products from this place. The vet service they offer even helped my mother save $$$ and time. The place is great that they let animals walk with you in the building. I just wish they would expand out and maybe make or team up with a company and make indoor dog parks.
The cats looked really sad
These folks get it! They know there products and their customers (beasts too) Thank you for exceeding expectation!
Very friendly staff. My pup not only loves goin in for the treats and toys, but for his friends too.
You can find just about anything you might need for your pets.
Always seems understaffed. Great people working there.
Don't bother coming here for their Vetco clinic. 1.5-hour lines and extremely rude check-in agent (Matt). If you must come, makes sure you join the registration line at the BACK of the store first, then the SECOND line for seeing the vet. Otherwise Matt will insult you for not being intelligent enough to check with him first.
Friendly
Staff is pretty much always helpful. Store is generally clean and well stocked, and (mostly) logically organized, so it's easy to find what you're after. The one exception is some of the cat food that's kind of tacked on near the reptiles and fish. Grooming services also available. Store regularly hosts informational classes and rescue/adoption groups...been very tempted more than once to bring home another little furry bundle of cute, but i've resisted thus far...
Love petco. They have everything I need and the staff are friendly and knowledgeable about their products.
Petco
They never have my dogs food in Stock. I've had to drive across town to get his food after first going to this store. I told their cross dressing manager that I would not walk through his door again. And I've kept my word
Friendly and helpful staff. Clean
Marlon the trainer is the best. Taught my new pupper to be a perfect gentleman. The rest of the staff is incredibly helpful. Might be my favorite retail store.
Staff is nice and helpful, but need more employees available during high traffic times.
Always a friendly staff
Wondering what makes people give a store like this 1 star..personally I'm greeted/spoken to every time I enter this location. The girls in the salon are miracle workers, and puppy play time is always fun. I visit at least once a week.
Always friendly, clean, speedy service !!
Friendly service.
By far the worst grooming place I have ever used. They did NOTHING they said they were going to do, didn’t cut short the places I told them, their staff was so rude, then you make an appointment and they leave your dog in a crate for hours till they finally take him back. What is the point of making an 8:30 am appointment and you don’t touch my dog till noon... I do NOT recommend this store for grooming at all.
the price was a little higher than other place i get stuff from but this was close and needed it soon so i bought from petco. There is a story about a bad experience i had at petco but thats past.
I went into Petco to see about a pet for my son. We were never greeted by the two employees who were too busy talking. Then we looked at the cats that were there from the humane society and the area was unbearable to stand in due to the stench of feces. Needless to say we won't be going back there.
Always have my brand of dog food available unlike other pet supply stores
Great job clipping my buster's nails . They are so gentle and kind to him. Took their time and he loves going to get his nails done. Never have a issue with them. We sure did at the dog depot. Seemed like they were always having a bad day there. Glad we found and tried Petco.
The staff is super helpful an really work hard to serve all the customers needs plus petco is where the pets go
Good variety of dog foods and competitive prices. Great return policy for people with finicky pets.
Love this place! Staff is always helpful and courteous
Great staff lots of good information shared
Pricey, but it's a clean store and they usually have what you're looking for.
Kinda high on the puppies
I'm just talking fish, they have small community fish and glow fish. Cichlid selection is almost non existence. Supplies can be found cheaper on line, even their own online store. Store is clean and help is hard to find. Good chain fish store.
One of the cats available for adoption has an eye infection, URTI and some sort of skin disease that appeared to not be treated. Avoid at all cost.
Your furry friend will love here.
Good place.
Very helpful very good with my dog Willow clipping her nails.
A little more expensive than petsmart but very good supply.
Don't always have what I need an want pet smart has better selection
If you can legally own it as a pet, they have the supplies
Always a pleasure.. wonderful staff
Nice Helpful Employees. Overpriced.
Couldn't get an associate to help us with a gentle leader,,,they were to busy chatting with each other,,,even when Asked for assistance...
Awesome
Good service
The cashiers and floor workers are very nice and helpful although I'm not too fond of the assistant manager, she always has a terrible attitude.
Expensive
Best baby zoo in the city!
The isles need to be marked as to what brands of dog food on in each isle
Great associates and products. You can take your dog too
Gud place
Nice store. Very friendly staff
Experience not so funny customer service.
The staff was so kind and knowledgeable, they answered all my questions and gave great advice
This store has all kinds of neat pet items and is very clean and taken care of. My problem comes from the dog obedience classes they offer. I have called the store twice and stopped in once trying to set up a time to take a class but I have yet to hear back from anyone.
Very nice pet store has lots of pet supplies. People that work there are nice and friendly and knowledgeable
Muy interesante... Y variedad de artículos para mascotas...
My dog loves it when we stop here!
Overall I haven't had too many bad experiences but the last time I went there they had fish eattong eachother in a tank that everyone could see. They also had skeletons of a fish that was already eaten. The manager with the red hair is always extremely rude so if shes working I dont recommend going in.
This location in a bit small when compared to the other in town. But it's packed with what you are looking for, and close to the 168 freeway.
Groomer did excellent job on our skittish Cavalier King Charles.
Only thing bad I can say about the store is they do not carry biowheels for any of the marineland hang on the back filter Asian systems I believe that is something they should get and carry at all times.
Horrible service
Not enough variety in animals.
I had no idea they price matched online purchases, which is fantastic because I like to shop locally when I can.
Always excited to see.God's creation before they all go extinct
Had to wait 10 minutes for help
Great spot. Friendly folks
Love going to petco and visit the cats for adoption it's great thing they do on the weekends adoption for cats
Had a wonderful experience! My roommate found all the adoptable pets and played with them while I found watch needed. The cashier/associate and I talked about the new food transition that they are experiencing.
The staff was warm and friendly. I had more choices than I thought I would concerning cat food. The customers were also friendly making it a warmer place to come back to. Will definitely return to.
Very Unhappy! I took my pet in for a rabies vaccination, at their "low cost" vaccine clinic. The vet techs do a very, very hard sell to try to get you to purchase many other vet services, and if you say no, then they'll try to guilt you into it - telling you that you that you are not a good pet parent if you refuse. My dog is 16 years old, and has been very healthy all of his life even with only the rabies vaccinations. I don't do all of the other shots and crap. Why poison your pet with all this unnecessary stuff? He's been perfectly healthy without them, and I don't want to start now. The only time he goes to the vet is for the annual rabies shot which is required by law. I will NOT go back to this clinic or to Petco. The only reason we went this time is because we are new to the area and have not established a vet relationship yet. Aren't there any holistic vets in the area?
I got two birds, and all requirements necessary
I love picking out goodies for my beagle!
Friendly staff but selection tends to be better at PetSmart
I had an appointment today for my dog in the grooming, A employee named Melinda whom is supposed to be the manager, spoke to me very rudely, I was trying to explain how I wanted my dogs ears cut and she interupted me very Rudely stating I was a rude person and I told her well I think your rude, then she says I am not doing your dog, and gets up and says I have no time for bitchy people like you, I asked for the manager and very unprofessionally she walks out I will find my boss, and yells in the store in front of other customers what a rude person I was. I was so upset I left in tears, The manager of the store stated he would address the situation and get back to me. I myself am a professional, she would have been FIRED on the spot. Don't go to the grooming, very poor and unprofessional employees. I was so taken back, I have never been treated this way in my life in a store or any business for the matter. The BBB WILL HEAR ABOUT THIS.
Lots packed in to this space. Some hard to find items too.
Great customer service. Everyone has good knowledge about what they are talking about and about what items they have in the store
Awesome staff. They will go above & beyond their service for u. They know me by name. Just awesome.
Busy.. got tired oh waiting with just one register open ...
Great place to visit for your family pet or if you are simply browsing. This locations appears to be smaller than your usual location but that's fine. It is brightly lit, we'll organized, and the staff is Great and hospitable.
Always have a great selection of products for my dogs.
Clean .. good customer service
Awesome staff always helpful in finding what in need
The Dog trainer really knows her stuff and can work with you on a more personal level
Relaxed atmosphere. Friendly, helpful, knowledgeable staff.
Lovely mature kitties for adoption welcome you at the entry, staff ask if you need help, and many products are discounted. Great shop!
Clean environment. Friendly workers. A little pricey for most of the items, but there are usually a lot of sales going on.
Has inventory in stock. Which is a plus. Rarely any petcos I go to have stock.
The staff leaves a lot to be desired.
Super friendly staff
The gentleman was rude and when he didnt agree with us , he shouted to a female employee " would you deal with these guys" found that rude , but 3stars because she was polite
Just a tad bit expensive
Review for Grooming Dept: Used to be a loyal customer, then all of a sudden they couldn't keep appointments and started wasting my time. Spoke to other customers in store who got stood up as well and they said it was happening to them as well. Manager said they cannot hire enough groomers. I guess it was a good run, I'll look for another place.
Staff is helpful
They have everything we need for our pets. Fantastic customer service.
They are more pricier than Pets mart. We prefer Pets mart for our pet supplies
Staff is always very friendly and helpful. Love Annie from grooming, she takes her time to give you the exactly what you ask for and truly loves all her 4 legged "babies" as she calls them. UPDATE: Annie is no longer there, don't know how it's out gonna be now.
Good customer service..but items are priced higher then on line items
Groomed my puppy last week and gave him a free treat for being a good boy.
Really nice staff. Super helpful!
Pricey, but great store.
Typical Panda Express. Employees were friendly price average. I don't know if I can eat there being gluten free and things weren't individually marked but the family enjoyed it.
Couldn't find a employee for a good 5 minutes. They never asked me if I needed help. So I went to Walmart instead to buy my product.
Enrolled our Mini Aussie in puppy school last winter. So kind and helpful. We use everything that we were taught on a daily basis. Cassie is wonderful. Would do it again in a minute!
They don't really have the proper bird supplies that I need and they need to stock more than 3 bags of food so they don't keep running out.
They of course have a very large selection of animal supplies and toys, but they also have a pretty large selection of animals. The cats they host are always from a local rescue, which I think is great. They also hold occasional "VetCo" days, which allows you to bring in your pets for routine medical care.
Always a great selection and friendly workers! They love my pets and my pets love visiting!
Helped me get started with my childrens fish tank.
It's a ok place.
I was there this weekend and they were having pet adoptions for For the Sake of Dogs. Such a great place and the manager, Kong is AWESOME!
Wohoo they have everything I need for my fur babies!!! (Bunny's) Timothy Hay and Timothy Pellets on stop shop. So happy!!
Wide variety of items in a clean ,big store
Staff was friendly and helpful. And they obviously love pets. They stopped to over my dog- he's getting old and gas many of the issues that come with age- they automatically found his sweet spots for powering and he asked for more. (My dog doesn't usually do that)
Have loved it there but I live so far and they carry items I can't normally find in Watertown
Good service
Good clean store with great product selections in an departments. Staff was friendly and helpful as well.
Always ask for Tabitha and Stevie to groom your doggies they are the best!
Stocked up on supplies for my cats.
Love this store, only problem is trying to find help from an employee here is difficult. After circling the store two or three times you end up having to go to the front to ask a cashier if they can please send someone. By the time they get to you it's been another 5-10 mins, overall you waste 15-20 mins waiting for help. Very annoying...
I used to love coming to the grooming salon when Annie and Sandy were here. Now, there is this new groomer, Cristina. She is HORRIBLE! She will try to sell you the Brooklyn Bridge with all these unnecessary upgrades. If you politely decline, she will literally yell at you and say that your pet is dirty and needs extra care. Christina is NOT friendly and has a MAJOR attitude. I will NOT be back here. I hope other customers REPORT her and she gets FIRED!
I had my love groomed at Petco and they did a great job and treated him kindness.
Everyone we dealt with was pleasant and very knowledgable. My favorite petco!
Cuteous staff but very limited cat section. Did not have anything I needed. Would not shop this location again
Staff is so friendly and helpful I go there all the time for ferret and mice food
Best experience ever thanks petco
Only place we take our dogs to get groomed
Friendly staff & great variety of food & toys for the critters. Rescued cats for adoption in the front.
I'm not for buying and selling animals because I'm against the cruel treatment that happens behind doors but they have a rescue group that comes here every Saturday . I posted a picture with there contacts. They bring rescue dogs that can be adopted. So there's also an option here on Saturdays if u wanna adopt a sweet pup❤ The rescue volunteers all seem very young and a bit annoyed and confused and a tad bit racist maybe, I just noticed from like three hours of observing and asking questions in regards to the dogs there. They seemed reluctant to talk to me but eager to talk to *cough" other customers. Nonetheless, who cares about the lousy mannered volunteers, they are just volunteers anyways, the dogs they bring are all such sweethearts, I urge anyone to go check them out on Saturdays. They come from a no kill rescue which is wonderful. ❤And if you can't adopt, you can always donate, I donated a bit in the bin for the rescue. You have to seek out an employee if you need help with anything which can take forever, it took me a good 40 minutes just to get helped and I had to wait to be assisted. Also something I found very strange is there policy on water pets like fishes and stuff like that. They won't sell or let you purchase a certain amount of marine animal unless you can confirm you have said amount of gallon(s) tank. So like if you wanted a specific fish and one requires 5 gallons and u have a 10 gallon tank then you can only get 2. It seemed like a good way to watch out for the pets and inform buyers but after awhile it phased me that it was a "buy a bigger tank from us scheme". They have literally maybe 100s of fish in one small square space, definitely not 500 gallon space for the amount of fish they have in there. So they won't sell them unless you have a gigantic tank but they will keep them cramped up in that tiny little water bin in the store. Not good. I do recognize the attempt at educating buyers but definitely it makes them seem like hypocrites when they don't follow there own rules they impose on others.
The best one to go to. The employees are good to you.
Great customer service, great products.
Decent pet store. Layout is a little strange.
Clean store, friendly employees. One of the only pet stores that doesn't smell like animal pee.
Helpful friendly people and lots of cute animals to play with
Friendly folks. Greetings at the door and anxious to help.
Overpriced but great selection
Great location and I love Vetco. Very convenient and affordable.
I am not generally for or against Petco. They don't do much in terms of customer service but they generally have what you'd go there for.. the Petco on Herndon and Willow is a store I will go out of my way to avoid. The manager Paul is one of the biggest jerks I've ever encountered. He's rude and I had to file a report with district against him for his attitude and the $100 bill of mine he attempted to steal. I will not go back to the store as long as he's there.
I generally like Petco. I was surprised to find that after moving from Hawaii (Oahu) to Waldorf that they do not have a military discount at the one in Waldorf, or even Indianapolis, IN, despite having one on Oahu. That said, the new Origin food is really great, but super pricy.
Great employees and dog trainer.
Love that I can take my pet shopping with me! Prices are a little in the high side though. Typical for a big box store.
Friendly. Excellent selection. People that work here are great.
Love this location and the staff is really friendly. My dogs rush into the store and sit by the counter hoping to receive a treat from an employee!
Staff was polite and nice. Cute hamsters tho!
Clean lots of products
The young man who helped me was awesome! Great selection of both dog and cat food and treats.
Very pricey, but all natural products. I prefer Petsmart
Great variety of food, treats, and toys for the furry members of the family!
Great store, I wish this was our local Petco. The employees are very outgoing and friendly. We visited last night when we adopted a dog through a local rescue group and the ladies were so great with our son and kept him entertained while we waited for our new family member to arrive. You can tell they care about the pets in their care and are very educated. I would give 10 stars if I could!
Be careful of products priced wrong
Nice compassionate groomer took great care with my elderly dog
Overpriced crappy and they sell live animals.
Friendly and keepsake staff, great products.
Nice
Dog grooming salon is excellent and pet friendly
Employee Noelle very informative...felt confident in purchasing a pet for daughter. She should be a veterinarian..maybe she is going to be!!!
Lucy got her haircut. Looks fabulous! Also got her a new tag and bully stick. Nice friendly people.
1 Stars because Brooke told me that I could walk in for grooming and then drove 30 minutes to have another girl say I can’t get my cat groomed today and didn’t even care when I told her that Brooke said we can just walk in. Won’t be going there anymore. Waste of an hour I didn’t have!!!
Very helpful! Friendly and awesome customer service
This Petco branch have very friendly staffs and good inventory. I found everything I need in one place and didn't have to run around to different places.
Fish were attacked by my king beta. Ducks they all died. Now what to get to hang with my beta?
Went in looking for a harness for my beardie, staff was very knowledgeable and friendly...also left was other goodies for her tank...
Great place buy pet toys or pets we picked up a hamster..
Horrible saltwater aquarium condition. Last time I was there every fish had ick
Great place to take your pet for medical, grooming, pet food, supplies, adoption and info.
Best fish place to go to
Always friendly .... Always welcoming
Friendly staff, newly reorganized store, and they don't mind if you come to look at animals or watch training with a toddler! It's my son's favorite place to look at fish.
Very friendly and helpful staff! I go here for almost all my aquarium supplies/needs! Love the $1per Gallon sale on aquariums too!!!
Fast and friendly service
Nice staff, good selection of products, fair prices
Looking for guinea pigs. They had none.
Not a fan. Hard to get service by fish, tend to be a bit more pricy than others. Dirty disorganized sales floor, foul smelling
They didnt have the food we needed
Fast service
Very helpful
Nice petco
Kinda pricey, but great customer service. Well worth it.
Very friendly staff. Was able to answer all of my questions i had. I learned about the different ingredients and vitamins and how they would benefit her overall. Plus THE PRICES ARE FAIR BUT THE REWARDS PROGRAM DEFINITELY ROCK ALL READY I HAVE GOTTEN FREE TREATS
Very convenient to purchase online and pick up in store, however someone should have assisted me in getting the 3 - 42 pound boxes of litter to my car.
I took my dog there to get her nails clipped on two separate occasions. The first time the lady was patient and kind and was slow with with my dog since she doesn't do the best with her nails getting clipped. The second time we went in the lady was rough and had my dogs head cranked up and twisted and was rushing through to get my dogs nails clipped. The lady clipped everyone one of my dogs nails so short she bled from everyone of her nails. My dog is now traumatized because of this experience, she now has to be sedated to even have her nails clipped! I am beyond pissed but what hurts the most is that my dog is only about turn 2 years old and now has to deal with this the rest of her life. I trusted this person to take care of her and instead they hurt her and disrespected me. I will never forget what has happened to her and now feel like I failed her.
Very helpful and friendly
Great staff
Fish
Wonderful staff, good products. Special shout out to DEVON. She is great with dogs and very knowledgeable. I am a new dog owner and she patiently explains everything and so far she has the right answers for all my questions. My dog gets excited and super happy to see her and after training never wants to leave. Really recommend her as your dog trainer.
Zoey loved it
The best shop im the neighbor sasha was such a big help and very professional
Big fish selection
I'm definitely planning on going their again, my pets love it there! Great service, ect.
Very nice cashier
Good selection of dog treats
Always friendly, helpful & help out to car
Was getting my dog groomed and this groomer (Christina) was trying to charge me for things I didn't need and being extremely rude unbelievable experience, nasty
Overpriced but staff is good. They need more people on deck tho.
We had our fuzzy little monster trimmed up by a nice young lady. She did a wonderful job, we couldn't have been happier.
Nice place
I go here to get crickets for Bearded Dragon, and it always seems to take 20 freaking mins
Nice people
Not bad. Could be more friendly helpful employee's.
Great store, specials every week.
Rude manager, son put in application had interview was told to call back with status. the manager was rude to him was told we just don't want you. There are a million ways to say no but "NO WE DO NOT WANT YOU" is rude when you clearly have the sign now hiring on door will never go back.
Expensive, dirty, unfriendly. Low stock. Always out of what I am looking for.
Got free nail clipping for dog. Steve the dog trainer is good.
Friendly and helpful staff
Good prices and selection
great store with a large variety of items and a very very nice staff located in a prime spot and are very accommodating for all customers they need help with security to keep out some undesirables but overall a wonderful store
Friendly service, but not a place to go when shopping for aquarium equipment if you have a 100 gallon tank
Great service offered here. Staff is very friendly. My dogs weren't afraid to be left with the groomer who did and excellent job. I said what I needed but she suggested a couple other options that were actually better for my breed. Also saved me a little money. Wonderful place. Definitely will make this our home store.
Great service, could take our pup in for shopping.
I bought two Teddy Bear hamsters from Petco about a week ago. Well, they informed me that if something happened to them(sickness, death, etc) happened, they would A(replace the hamster), B(Get vet help for them), C(refund it). Well, excitedly me and my girlfriend head home and we spoiled our new boys. However, about five days later, my girlfriends hamster began to become lethargic, sick(ended up being wet tail). We took the hamster to Petco, and they proceeded to tell us that we could A(give them custody of the hamster, and they would get it to the vet and once it was better I could come and claim my hamster back.) or B(take it to the vet myself and they would bill Petco.) They way the ladies talked, I had complete trust in them, and decided to let them take him to the vet and we would come back and get him. They proceeded to tell me that my hamster more and likely had Wet Tail and that it’s common for hamsters who are rehomed. I didn’t know anything about Wet Tail, or how fatal it actually was. So I began educating myself Incase my second hamster obtained it. Now, a day later my hamster began showing signs of wet tail. We decided to take our second hamster there, and get him help. The second hamster was in way better condition than the first. We caught his early. Once we get there, the girl proceeds to tell us that the first hamster had to be put down. Heartbreaking. They examine my second hamster, and say we caught him early and that he should make it. Now here’s where things get sketchy. Today, we decide to call in and check in on our second hamster. We call from my girlfriends phone, and they proceed to tell us that they just took him to the vet. So we said “thank you” and that was it. Then, my mother called me. She informed me that Petco had called her, and told her that the second hamster had been put down. That the treatment prolonged his life, but he died anyways. Now I’m furious, and lost. My hamster was in semi good conditions. I don’t understand how he died? Yes I understand wet tail is fatal. But at the same time, why did the story change? Why did they tell my girlfriend that the hamster just went to the vet today, but proceeded to tell my mom that last night treatment started at the vet, and that he was doing decent but ended up passing. I have the refund money, and quite frankly, I’d love to tell Petco to kiss my a**, but I’m going to adopt two more hamsters from there, and THIS TIME, I will take them to the vet myself and get them billed or even pay myself. I don’t trust this Petco, and I’m telling other people to take matters into your own hands and PLEASE be educated about Wet Tail and know the symptoms.
Good for everyday needs but steep prices
Well went in search of a couple fish to add to my aquarium after 45 minutes and not finding an employee i left the store i will not be back to use my pals rewards from previous visits. If you want service i suggest you go elsewhere
On 7i m9
Took forever for service and we got a t goldfish that one for $0.20 they charged us $0.36 and we live less than a half-hour away and we got half a dozen or more dead by the time we got home and they put a t fish and one small bag
Great
Got a cute shirt for Walter, half off! Small store but nice deals.
No consistency in their ordering.
They lost the collar in grooming, showed me the camera footage with the collar on when I brought my dog in but claimed it wasn't the collar it was "part of my shirt" (an inch wide around the dog's neck??) Seriously? Just make it right by replacing the collar! That's all I'm asking! Cherry on top... They say "well we'll just replace it anyway." After you spend 45 minutes calling me a liar? Really? Na, keep the collar. 4 years bringing my pup here obviously doesn't count for much. I'm taking my pup to somewhere with integrity.
It was a good store, had a variety of different food, doggy beds, doggy food and water bowls, lots of puppy out fits, they also had lots of fish food, and lots and lots of beautiful fish too. They have good quality cat liter and cat treats and doggy treats. I personally loved it. They had about a 60 gallon container of cat liter for you to refill for an outstanding price
Took our cat here for the first time and wasn't happy. Booked an appointment four days in advance and when we get there they went on break right at the time of our appointment so we didn't get our cat back till two hours later after a 30 minute break. Didn't like how she handled her and forced my cat to like her by continuously holding her. No happy with the service at all. Not coming back!!!!!
My son was determined to buy a scratch post for our cat. I caved after deciding not to declaw him. The price on it was 39.99 but the new price was 47.99 at the register. I asked the young woman if she could honor the lower price and she did with little hesitation...kudos!
Teresa was pleasant. I like the 7 point Pet Care Check. I don't care for the automatic booking another appt less then 2 month out when I usually book every 3 months.
Great pet supply store
Have just about everything
Left my dog without water for 4 hours. Tied him up to a wall leash holder that wouldn't allow him to lay down. Never called me to let me know he was ready. Another Corporate company that doesn't train their people. I will never go back! I'll drive to Denver before I go back. Good Luck if you take your dog there.
Nice and friendly staff
Grooming dept is AWESOME and definitely reasonably priced! The store part is a little overpriced and the staff was a little slow to help but once they did they were super friendly and helpful!
be sure to check the date if expiration on your pet food
Very friendly
They sell the food and litter my Cats like
Nice clean place. Good customer service.
Kinda pricey!
Changed our travel plan for the day because their website says self service dog wash and our dog is stinking up the car, and they don’t have one. I don’t know if this is a location or corporate issue, but it was very inconvenient.
Friendly staff. We got to play with a conure and it was an overall enjoyable experience.
So convenient for me and my little girl dachshund (Leila)! Incredibly friendly staff to everyone and their pets as well!
Great quality items and good animal selection and adoption options. However prices are always expensive
Good place to get basic pet supplies. Good assortments of dog and cat food. Lots of brands to choose from.
They generally have what you need, staff is friendly and helpful.
Staff really rude, hamsters have wet tail (very bad and contages disease).
Good selection of pet products.
Pretty nice store lots of supplies for the most part and a little expensive but overall good vibes and lots of smiles.
Friendly
Staff are so nice and helpful. Great cat toys and cat food selection.
It's a pet store. Overall they are friendly, knowledgeable, and like to take the extra time to treat you and your pet with professionalism.
Excellent dog grooming, but I don't shop thete
A little pricey, but very clean and neat. It is huge! Seems to have everything imaginable to make a pet happy.
Most of the time the staff is pretty friendly and helpful, but the last few times I've been in there, not so much. The few that do go above and beyond to be helpful are worth coming here to shop, though!
Dead fish in tanks and dead frogs in terrariums.
Not educated what so ever. Give inaccurate information, and employees may attempt to over price items. A banana ball python, common in the pet trade, and relatively cheap. At petco, the price is close to $300! At reptile expos you could find one for $100. Huge difference. Fish have ick and seem unhealthy. I personally would not recommend purchasing or getting information from this chain pet store. Not to mention the suppliers for the animals are in horrible condition.
Very nice and friendly people
Very friendly staff and great place to shop for your 4 legit family
People were friendly had what i needed
Good selection but pricey
Lady who was helping was great saved us lots of money
Took my little boy to get his nails done. These ladies are all superfantastic! He's grumpy and they understand him do well! Love Jasmine,Tiff, and Lady B in Clinton!
Tried petco brand chicken n pea recipe cat food for the first for my cat who's a little over weight...she loves it and pushed aside the old food during the transition phase
Nice staff, good deals... great place to find everything that my Guinea pig needs
Smells like wet dog in there.
The groomers here are incredible!
Staff very helpful
Glad to see a petco with healthy looking animals
Anthony is a great groomer.
Easy access and friendly workers
Great place in a busy city. Alex is amazing. Good people who are willing to help are a rare.
The employees here are wonderful they talked me out of an aggressive collar for my German Shepherd puppy told me why and filled me in on the classes that they had there every week. They were amazing they had everything I needed for my puppy including shots and veterinary clinics
They were great and accommodated my difficult schedule
I don't know his name, but he looked like Zac Galifianakis was in awesome help with buying a new gerbil tank!! He even loaded it in my car! The entire staff is pleasant and knowledgeable, the cages are kept very clean, and the prices are reasonable!!!! I will be back!!
The prices are a litte high. But they price match. So pullup the coupons. A great location and lots of parking. The store is a little small.
Love taking my bandit to Petco
Always have what I need. Great staff!
Today I walked around for 15 minutes looking for someone to help me. Every time I go to this store they are either out of what I'm looking for, or there is no one around to help you.
A very nice salesman no pressure very helpful enjoyable experience.
Love that animals are welcome
Hard to find help...
Clean, well stocked and they have cat adoptions inside. Love to go play with the cats. They also have a dog hair styling service.
Clean n helpful well stocked n competitive prices
Friendly n helpful people
Seems pretty understaffed, but they're friendly and have a good selection of items at reasonable prices.
Helpful staff, good clearance items
Everything you could need for first time dog owners
Great staff always helpful.
Great service. We'll be back soon.
Annie is the best dog groomer on earth.
Helpful staff
Clean and well stocked. Easy to find what we wanted.
Never have anything I’m looking for . Shelf’s are always empty even tho they tell me the product will arrive a certain day.. they told me come back Tuesday for my bedding after telling me Monday. I show up at 8:30 pm on Tuesday and their excuse is well the truck just got here come back tomorrow.. they’re a joke just shop online there’s always discounts on the website
Friendly, helpful staff. Clean store.
Friendly staff. Quick & convenient.
The Petco vet sucks. I was told over the phone vaccinations were $60 and it came a vet exam. Cost over $100 and the vet wouldn't answer any questions so now I need a real vet.
Friendly atmosphere. Enthusiastic employees...
Petco alwaystakes care of my furbabies
If you want saltwater fish this is not the place to go. Every time I go here I see sick, malnourished and dead fish. It seems that the staff couldn't care less about their wellbeing.
Store is getting pretty run down. The staff is nice but they didn't have hardly any live critters...
Excellent!!! Staff is very helpful and fun to talk to.
Expensive on just about everything they sell
Awesome and friendly staff, knowledgeable, and frequently busy
Good
Very knowledgeable employees! Great prices!
No one is ever in grooming
The best petco, tbh. I went in, my heart set on a cockatiel, but Sarah introduced me to the loveliest green cheeked conure, and Kiwi has become the heart of the family. The best part was that Sarah didn't just let me walk away with Kiwi, she asked me questions about what my cage size was, were there any other birds, and was i planning on keeping them in the same cage. She then gave me some basic knowledge on his breed and had some more questions afterwards. I also learned the staff would often just walk around with their birds to ensure they had out of cage time. These guys arent just selling inventory, theyre helping to find homes. Im already recommending it left and right.
Couldn't find what I wanted. Fish tanks looked bad.
The vecto clinic is very unorganized. Why would you first check everyone in and then start lining for vet. Vet sat around for and hour when she could have been helping us.
Very nice people here at this Petco. Answered all my questions and were very helpful. I think every person in this store asked if I needed help. They offer grooming services plus day care for your doggies or I guess cats also. I don't think casts need daycare but I'm sure some need grooming. The prices are very competitive and I bet they will match prices if asked. They have everything you could want for your pets. Food,toys,clothes,leashes,tie outs, fish tanks,reptile enclosures,gerbil and hamster bedding, and all kinds of medicated shampoos and of course bedding and kennels. I dont want to forget about the birds. Great store easy plus it very easy to find coupons online.
Very Helpful Employee...Wish I got her name.
Pets
Friendly
I was told to bring my miniature poodle in at 9:30 am. I was also told to bring or fax her shot records. Which i had faxed the same day. Was told the price would be $42.00. When i got to the store the young girl working (Samantha)said that my appointment is at 10:30, not 9:30. I told her that my dog has a vet appointment at 2 in a different city. Will she be ready? She said, yes that it only takes a couple of hours. Then she said, did you bring the shot records? I told her that they were faxed over. She couldn't find them and had to go ask someone where they were. I waited until 1:00pm and called Petco to see if my poodle was done and was told that she would be done in 20 to 25 minutes. Ok, now I can't take her to the vet because it's to late. I asked Samantha (the groomer) once again the price she said $42.00. When I got there to pick up my dog the price was $47.00. When I asked her about it, she said, I don't know why I said that? She's a bigger poodle not, real small. It was just a bad experience from the beginning to the end and I will NOT be taking my dog there again.
Friendly. Clean. Points are a pain to use and don't hold over long.
They are awesome and really care about pets
Pretty sub-par Petco. Normal supply selection, dead fish as can be expected but there was just no enrichment in any of the cages besides basic wheels for some of the small cages. First time I've felt like I was in a lazy pet store in a while.
Helpful people
Extremely helpful and knowledgeable staff. When we brought our new rescue dog in to select food, a staff member walked around with us, answered all of our questions and then some. We will definitely be going to this store for all of our pets needs.
Friendly staff and a clean store.
Best staff ever. Went by to get our Golden Retriever a toy. Whole staff polite and attentive. The cashier, young man gave Mowgli treats and hung out with him for a solid 10 minutes. Full of great info. I wishes I remembered his name, but good on you! When we come over the pass, this will be our first spot to hit with Mowgli!!
Not enough bird selection and the help was rude and unfriendly
Staff are very helpful in what I wanted and knowledge in the product I needed