Reviews of Backyard Pond LLC (Fish Shop)

Unscripted by Louis Santana

Best place by far for koi fish! Quan the owner knows a great deal about ponds, let him check out yours and give you some great recommendations!

Stephanie Marie

Lisa was very patient with us. Great customer service.

D Howey

Very UNPROFESSIONAL!! The woman who came out to show us around never introduced herself and was quite rude. I felt talked down to. She acted as if I was the biggest idiot in the world. I am new the pond/Koi world and asked a lot of questions. Do not go here if you are new to this hobby, they are not going to help you they will just make you feel inferior. My husband who was with me said he felt she was on drugs because she could not keep a train of thought and would go off on tangents that didn't make since. Don't waste your time or money here!!

Brandon Wilson

Very nice people and really nice plants and fish I will be a repeat costumer

Justin D

I called about snails for my green spotted puffer and the women that answered was rude. She seemed to be asleep just before picking up. Her responses to my questions were very unprofessional and came off very rude. I asked if she was the owner and she replied yes I am.. I told her She was rude and ended my call. I will not be going or referring this place to no one.

Nature koala

I never been in there but its cool

Lindsey Marion

I love this place. I have 5 goldfish from them and they’re so helpful with any questions I have!!

pedro sainz

Nice place. Nice plants

Risa Hepps

Amazing lay out and beautiful ponds. Kwan was very helpful and knowledgeable. My son came away with a pond plan for our backyard and we will be back for fish, plants and supplies.

Jerry Wright

Very friendly and great customer service.

Flaming Fire

very knowledgeable, very accommodating, great healthy koi, i enjoy visiting.and talking with ME QUAN (spelling? the owner ,

Cristal Servin

Variety of goldfish to choose from including lion heads, orandas, a few pearl scale, and pom poms. There were also a great selection of koi fish and plants available.

D.J. Haeris

There is a tremendous amount of knowledge that goes into the design and maintenance of properly working koi pond. As a koi pond owner, I know of no better place to go for products and advice than Quan and Lisa at The Backyard Pond. And if you don't presently have a koi pond, they build them as well!

Justin StClair

Rude unprofessional contradicted products and all the advice I received from lady’s husband a week prior. Told me I infected her pond with disease, and STDs by putting a finger tip in the water. Embarrassing level of professionalism.

Chad Parkerson

Good plants and awsome service

Tommyo Success

What a beautiful place, i drove by twice because it looked so normal buy take a walk thru, its amazing.

Mark Bogart

Great selection of Japanese koi. Very knowledgeable!

Andrew Baker

Neat place to go, I didn't find any other place nearby selling aquatic plants. Be aware this is a residence, I drove right past. They talked me out of buying more fish and certain plants, I love when places are willing to lose a sale for the good of the customer. I left with one plant and it is doing great

Louis Santana

This is a great place by someone who knows koi really well! Beautiful ponds, koi fish, and supplies and plants that are second to none!

Richard Waldhouse

Awesome pond shop in residential neighborhood, beautiful Koi!

Mad Scientist

Only go if you want a snail infestation. If you try to make a return expect a hassle and everything you did was wrong. Even though you paid outrageous price for plants if you get one out of several that doesn't grow you hear a lot of static and excuses. Won't be back!

Alejandro Diaz

To the people leaving 1 stars , could you elaborate your issues? Touching fish that arent yours or putting your hands into someone else's pride and joy without washing is a no no. Be respectful to other peoples home and work that they opened for you.

sebastian ramirez

Koi are very overpriced. They offer fish scrapes for your sick fish but charge you even if you are a returning customer. Other koi seller I buy from scrapes for free and koi are gorgeous and affordable. Don’t pay 80$ for a 6 inch koi!

Michael Abrams

I recently arrived at Backyard Pond to find amazing pond artwork, and a very personable interaction between myself and the shop owner. She took me on a guided tour of the facility, making me feel like family.

Devan Gamez

Terrible service

slavetotherich

An excellent resource for any Koi owner. Kwan and his wife are top level fish experts ready to help with any concerns or questions you may have. They also carry a comprehensive supply of food, chemicals, filters, Koi, goldfish, plants and maintenance supplies for your backyard water garden.

Laura Perez

Beautiful ponds and great customer service

Thomas M. Manson

Great place for ponds and parts. Little expensive, but the whole packsge.

eric richardson

Beautiful ponds.