Reviews of Better Business Bureau of Utah (Financial Consultant)

Pamela Jacob

Affordable Garage Door Repair This company is the best if you have any problems with your garage door call them! I had them replace a motor and they responded and got it done at the best price. In fact I had sent message to others and they hadn't even responded to me until a couple of days later. Also I had a power outage and I had to release the garage door to get out but I couldn't re-attach I called them and they came out the next day fixed the problem for no charge! Boy was I thankful. Thanks guys

Heather McCormick

I had purchased an elliptical and the warranty with the product. 2 weeks after getting it, It was not working properly. For the next 4months I went back and forth with the retailer. They continued to send a vendor to "fix" the problem. (every 2 weeks a vendor would be back) - They would not let me return the machine (even with receipt and being told that is what the warranty was for). I turned to the BBB to assist - they were amazing! The situation was resolved. I would highly recommend them to anyone having an issue with a retailer or service provider.

Sue Barnes

I had an issue with a company in Utah that was sending out letters to a rental address I owned with false and misleading information on the loan status. I contacted BBB and they immediately contacted the company. In less than a week, the company had agreed to take that address off their mailing list. The Company already had numerous complaints.

Dan Bog

This is the worst govermnent, publicly funded organization. If you can't fund them, then exepct a lowrer rating. If you can, (equifax) then expect an a+ plus rating. This is such an awful organization, that it will never matter they try and envoke. They are completely useless.

Ryan Lund

They just love how they find companies that have one complaint and then they lower there grade down to an F. even though the company fixed that complaint about five months prior to the grading.

Rajoo Kamal

My contact with BBB finally achieved a resolution to a complaint that had been languishing for over six months. I was pleasantly surprised to be refunded a portion of funds - that was entirely unexpected. Thanks very much for your help.

JOHN CHATHAM

Live Abundant in cottonwood heights invested my life savings and lost it all in what they said was a Very safe investment. Stay away

Julie *

For six weeks our internet company had ignored repeated requests to repair our wi-fi. Almost immediately after I notified the BBB of my problem, the internet was repaired. Thanks to the BBB, I also received a refund for the time my service was down and a release from my contract so that I could change users without a penalty if the problem happened again.

Adam Canen

I've used the Better Business Bureau multiple times. If you are dealing with a company that is at all reputable they can help facilitate a resolution. More importantly, you can use them to check the credibility of the businesses you work with.

William Leitsch

I experienced difficulty in getting warranty work accomplished by UTS and Iconic Repair. My main problem was getting an experienced technician from Iconic Repair to accomplish the work. I turned to the BBB and within a few days had UTS contacting me to resolve the problem. I ended up with a new piece of exercise equipment that I believe I would not have received without the help of the BBB. Although all my interaction was done through emails with the BBB, they acted promptly and efficiently to resolve this issue.

heidi woodward

I recently filed a complaint with the BBB when I could not get a response from a company that owed me vouchers from my purchase. Within days of filing the complaint, I received the vouchers. I was happy they have that much clout and wouldn't hesitate to use them again or recommend them

scott fazzio

THE SIGN DOC TOOK MY MONEY WILL NOT CALL BACK JEFF G WATCH OUT HES A CROOK FROM DALLAS TEXAS HAS WEB SITE LOOKS VERY OFFICAL BUT IS NOT

K. Jill Farley

I can’t get the BBB to answer their phone at any location in or near S.L. C., Ut.!! Do they even exist?? I’m unable to Drive due to a Disability. I have a terrible Credit Rating From AT&T for no services provided by them! It was originally from Century Link, which was unable to connect my Direct T.V.! I had to continue with Comcast because they never was able to hook up Direct T.V.!! I NEVER Received any service, but now owe over $500+ dollars to AT&T which has created bad Credit! I’ve never Received a Bill from either AT&T or Century Link!

Nancy Duvall

BBB of Utah helped me resolve a situation I had been working on for a year. As soon as I contacted BBB of Utah the situation was resolved within 2 weeks. Thank you for doing what you say you will do BBB of Utah. I encourage everyone to use their services if not getting cooperation from a company that failed to deliver.

timothy troyer

I prepaid for a year of software service but it immediately became obvious that the service was not going to meet the needs we had outlined. After only a couple of weeks I contacted the vendor to cancel the service but they refused any portion of refund, even though our use of the service to that point could not have cost much. After several more attempts over a period of weeks I finally turned to the local Better Business Bureau for help. Within just a few days we received a refund check for the exact amount I had been previously seeking. It is disappointing that some businesses are not more responsive to their customers needs, but nice to know that the Better Business Bureau can be so effective at helping to achieve reasonable results.

ana cristina saldanha

Excelent job and highly profissional. They really solve problems and I were far, far away.

Paul Skaggs

Buying our tile from Old World Stone was an easy experience, the sales staff was helpful and knowledgeable. After the sale they provided VERY POOR customer support. We had multiple problems, but they deferred all problems to the installer, who was the problem. They had no quality control process but left all quality questions or problems up to the installer who was contacted by OWSI, not us. We requested help several times and invited our sales person, to come and see the installation quality (we live less than a mile away from OWSI store) but there was no response. The installation took almost a month and a half. Problems with quality includes; wrong size grout gaps, inconsistent tile gaps, tiles not flat or straight on the wall or floor, sloppy grout lines, crooked and very poorly installed drain, and chipped floor tiles. We felt that OWSI customer service was only when it is convenient for them. It was apparent early on that the quality of the work was poor and not what we asked for. We felt abandoned by OWSI and feel that better customer support should have been given.

Tina Ward

I am wanting to warn others about the Ojedas Auto LLC. in Murray, UT. I have been extremely frustrated with them, because they lied to us several times, were very unprofessional, and never produced any documentation with regards to repairs that they said they completed. We purchased a van from them under the impression that it was in "Good Condition" and it was not! The engine light turned on the night we brought it home and several codes came up and some of them were expensive repairs. When we took it back up to them, they originally said we could get our money back, but then changed their minds, because we had registered the vehicle in order to have temporary plates to drive it back up to them. When I called the DMV the next morning the man told me that they had lied to me and that it was still possible to transfer the ownership back to them and get a refund for the registration fees as well. When I contacted them about that, they said that was no longer an option and that they would just fix the problems. Plus, they had promised to give us documentation of the repairs completed and on the transmission that they said they had replaced, but they never did. As of right now, we haven't had any more codes pop up with regards to the engine light, but the sliding door they "fixed" broke less than a week after we brought it back home again. I don't trust them! Plus, they had us stand outside in the drizzling rain while we were talking to them and then they walked away from us in the middle of our conversation. That is extremely rude and unprofessional! I would never recommend doing business with them!

Lynn Spencer

4 Seasons Concrete. They did not take the time square the footing or to straighten out the footings. My weight bearing footing was curved and had 3 segments that went 2 different directions in order to end up in the correct place. They were still putting up forms for the foundation walls while the pumper truck was waiting to pour the foundation. The TGI shelf was uneven causing the framers to have to sim up the cleat plate and raising my floor. They did not square the foundation walls.

Peter Whitehead

Very satisfied with assistance provided by BBB. We had a problem with a Utah business who, over a couple of years, kept billing my credit card, would not respond to emails and we could not contact by phone. Within 24 hours of contacting BBB they had obtained a satisfactory outcome - account was cancelled and there was even an offer for pro-rata $ refund!

Talin Bingham

The BBB was essential to helping me resolve my dispute with a business provider. I created a BBB complaint and within only a few weeks, the vendor had replied to my complaint and also provided the services I had been promised in full. Without the BBB, I'd still be waiting and hoping to receive the services I had paid for. Thank you BBB.

Paul White

I wish the Better Business Bureau of Utah would practice better business themselves and stop calling my business asking me to join after I have repeatedly told them I am not interested and requested they stop calling me.

Steveknutson2003 .

The Better Business Bureau is severely antiquated and their practices of allowing businesses to pay for a better rating. is dishonest due to the fact that they’re supposedly reviewing businesses.

Patty Johnson

I was amazed to not only receive feedback within days from the BBB after placing a complaint online, but to also receive a refund the same week. I had tried dealing with the company myself, but they refused to acknowledge any wrong-doing. After the BBB contacted them, they still claimed they hadn't done anything wrong, but never the less refunded my money, claiming that of course they were willing to work with the customer (they had not been). The important thing is - I got my refund, without having to jump through any hoops. Thanks, BBB!

Cindy Shipp

The BBB was instrumental in my getting closure with a company. The company would not return my calls or texts. I then started to receive emails from several companies only to find out that the financial part of the business was taken over by another company. Needless to say it was a mess. We managed to get things settled. Without the BBB it would not have gotten done. Beware of internet companies that farm out all parts of their operation. I had no idea that a company would do this.

Stephen Tolman

I had a dispute with a company that installed a vinyl fence and gate. The gate didn't properly open and clear after a cement pad was poured. They promised to adjust and fix the gate so that it would properly open. Initially they refused to work with me but after BBB of Utah contacted the manager. They quickly and completely fixed the problem to my satisfaction. BBB helped bring attention to the issue in order to get it resolved.

Kenneth Phair

Cannot disclose due to a confidentiality agreement but the BBB is nothing good of what you think. Don't trust them.

Victoria Sethunya

BBB helped with a full credit to my account on Plenty of Fish and they did not close my account as was promised. Thank you for all you do!

Peter Johansen

Very helpful in a recent dispute I had with a local plumber. Without the intervention of the BBB I'd probably still be fighting this company. The company refused to acknowledge my repeated attempts to contact them, but once the BBB got involved they decided to play ball. They continued to ignore my direct emails, but they responded to everything I said through the BBB. Finally we came to a compromise through the BBB online system. As a consumer I was very pleased with the free help they provided me.

Mason Gill

The place that IS PRIVATELY FUNDED AND NOT A GOVERNMENT AGENCY that you can pay yearly to have a “better” score than others just because you pay. I’m not sure I understand what this company does at all. A middle man for reviews? A waste of time. Incase you are all wondering. THE BBB CANNOT REGULATE OR ENFORCE ANYTHING. Your review is as pointless as you think it is no matter where you put it. Let’s shut this place down.

Ross Swenson

They are hopeless. They obviously are more concerned with keeping businesses happy than dealing with poor service from companies. They just accept whatever a company states and end it there with no alternatives given. No value at all.

diane spainhower

I recently had new windows installed by Alpine Exteriors. I had 20 year old double pane windows that were not cutting it anymore. Hiram came to my house, and explained the features of the different windows he has available. I purchased Simonton triple pane windows for the price of double pane windows from the competition. The installers were at my house at the scheduled time. They were very professional, and did a wonderful job with the install. Hiram supplied the paperwork needed for the energy rebates, and I could not be happier with the Simonton windows, and the install. I would highly recommend Alpine Exteriors. ds/Murray

Otto Schmidt

Always get good service

Anna Colbert

I had an issue with a small name credit card company that I had been trying to resolve for seven months. Finally, I asked the BBB to step in and the issue was resolved within weeks. Thank you BBB!

Diane Habel

I had been going back and forth with this company for months when i finally contacted the BBB and within a couple weeks the BBB had resolved the conflict and the company had agreed to refund my money including the delivery and set up charges i had paid. Amazing. Thank you!

Evith hi guy I'm using my mom's email. Hernandez

VALERIA MASTACHI !!! SEGUN MAESTRA DE VALZ. Lo mas horrible que eh mirado! Aparte de lo poco creativa y poca imajinacion que esta mujer tiene, le gusta enseñar los mismos pasos a todas las quinceañeras coreografias similares, simples Y sin chiste. Alas 4 semanas me tuve k retirar de esta disque maestra de baile ya que no kise que mi hija y chambelanes hicieran el ridiculo. Se que hay muchos Padres discontentos con el trabajo que hace mas no entiendo xq no hablan!! es muy importante poner alas personas en alerta para no cometer el error de contratarla para un evento tan importante y asi ella deja de robarle dinero ala jente. Espero esto sirve de algo para los proximos que piensen en contratarla. Porfavor no se dejen engañar!

Ansel Slagle

The BBB of Utah made it easy for me to settle my dispute and finally get a resolution to a long and painful system installation. The website was very easy to use and the process was very streamlined.

Ann Gutierrez

After an unpleasant experience with a local company, I went online and complained to the BBB. I was very happy to see that within days they responded to my complaint and within the week I received a credit on my card for the expense I incurred with this company. I did not expect such a quick turnover and am very happy I turned to the BBB to help rememdy this issue. I recommend anyone having problems with any business to let the BBB handle it. What is more important, thanks to the quick response of the BBB I got my money back! THANK YOU BBB.

RUSSELL CLIPPINGER

WE PUCHASED A USED VEHICLE FROM A MAJOR AUTO DEALERSHIP. BOTH OF THE KEY FOBS WERE WORN OUT. NEW ONES WERE ON A WE OWE/YOU OWE PAPER SIGNED BY THE DEALERSHIP. THEY WERE SUPPOSED TO PROVIDE US WITH NEW ONES. THEY NEVER GAVE US THE NEW ONES UNTIL WE CONTACTED THE BBB HERE IN UTAH. THE DEALERSHIP SAID IT WAS A MISCOMUNICATION--BULL. THANK YOU BBB.

MISFITS A

Great help! The people were very professional.

Jeff Loeffler

I had a very favorable experience with the resolve of my complaint using the BBB. The company my complaint was lodged against, contacted me and I received a full refund in a short amount of time. I am very glad I had the BBB at my disposal to help with my complaint and resolution.

Chris Redfield

The Better Business Bureau is a godsend. I had an issue with a Verizon third party retailer here in Arizona that is headquartered in Utah. BBB took a little while to finally confirm that the organization to contact was in Utah, though. Here's how it went down. I had to wait a good while, maybe about 3 or 4 months & was about to give up on BBB when I found an old email that had the case number. So I called them up again, but my own Arizona office. They previously closed the case due to them not finding the business. I let them know that it still does exist here & is very well alive & running & needs to be reported so that others can see how they work. They reopened the case for me & transferred it to the Utah office. Finally some progress. Then I get a call from a representative of the Verizon reseller in Utah asking me how I want my refund of $35. This case is closed now because I closed it with a satisfactory resolution. I owe BBB my life. It may have taken months of confusion, repeated callbacks, & even me wanting to give up, but in the end there was a successful outcome. Thank you.

Daphanie S

Good

Work L

I had my pizza come late and didn't tip the pizza driver and he screamed at my job no tip I thought I might have to call the police so scared.

Joel Brown

I had a bad experience with a well know genealogy internet company. After phone tags and no help from them to get my money back, I went to the BBB and within two weeks of filling my complaint I received my money back from the this internet company. Thank you to the BBB for your help.

Joy

Per Noi in Salt Lake City is scamming its customers. They bring you the bill and then charge your credit card a higher amount. They don't give you back the original bill when you sign your credit card receipt. They did this to us twice. Our bill was 49.06 and we asked it to be split 60/40. They returned with a receipt for $25. and one for $35. I called the owner over and he asked if $20. and $30. was better. I said no, still more than the $49.06 total. He tried to embarass me in front of the other customers as well!!!

Landon H

Give No Credit to a Company that isn't even listed on their OWN Website as being "Accredited", it say a lot about a Company Posting Reviews and supposed to be the moral compass for the community who can't even live up to it own hype! If you can't even live with the accountability of Listing Utah BBB on your own site how can you solicit other companies to do so.

Rebecca Young

I ordered Levela online--it was supposed to be a free trial. They ask you to try it for 6 weeks, but in small print at the bottom, which I did not see, they tell you that you must cancel within 10 days or they will charge your credit card $200 for the product. I also though I put this on a different credit card. When I realized what was happening, I contacted Levela to cancel, sent all the product I had back to them, and contacted my credit card company. Levela contacted me and tried to convince me to drop the dispute, saying I would get nothing unless I did. I knew that was a bluff. However, I only got a partial refund with my credit card dispute. So I decided to file a complaint with the BBB. That got me the rest of my money. Thank you BBB!!!!!

Jerry Sedatole

I had a problem with a home security company based in Utah. They would not let me out of a contract which had neen completed at the end of 5 years. They would simply extend on an annual contract basis. After voicing my concerns with one of the CEOs, I filed a complaint with the Utah BBB and within a few days the problem was resolved. Thank you Utah BBB.

Jose Luis Caceres

Few months ago I had a bad experience with a financial coaching service of a company based in USA. Phone calls and e-mails didn´t help me. I had considered my money lost because I´m nonresident in USA. A friend told me about BBB and I sent a complaint. The support from BBB was really committed with my request and their formats were easy to fill. The business accepted to refund a proportional amount. I find BBB is great support for nonresidents customers. Thanks BBB.

James Anderson

The Better Business Bureau, while it is able to some good, simply can no longer be trusted to be impartial, nor can it be trusted in times of need when a complaint has to be filed, this office in particular refuses to assist. They maintain reports on charities yet they refuse to accept complaints against charities. I am having a very serious issue with a major national one, United Way, and need certain concessions in regards to my issues, as I lost my independence due to a road project just outside my door. Not taking complaints against charities AS ADVERTISED is not 'starting with trust.

Diane Myers

Edible Arrangements Poor customer service. Could not reach them as to why my order had not been delivered. A $126.00 order. The one in Murray. Reached the other one only to get, well, I have no way of knowing if it was delivered. I can't help you. You can call back Monday for a refund. FINALLY, It showed up..one hour late! Almost ruined my granddaughters birthday. NEVER AGAIN!

Charles Collins

After trying to deal with a vendor over their "auto renew" policy, it was evident I was going nowhere fast. They wanted a year of payment to cancel a home security contract that they had auto renewed after 3 years of service. I was not notified of the auto renewal, but found out when I sold my home. After contacting the BBB, the company relented and accepted the month of charges they had already taken after my home sale as final payment.

Kelsey Le

My water heater needed to be replaced and they came out to give me an estimate. Brady was my technician and he was great! Perfect Service. Highly recommended

Ricardo Alfredo

I am pretty sure Better Business Bureau is not a godsend :), but a great human creation. In this times where almost everything is happening through the Internet, all of us need an arbiter to grant trust in businesses so a trustful relationship between consumers and businesses can be developed. And this is neither a kind of miracle, this is an organization created through effort… an effort to help us, customers and businesses, to grow up together as harmonically and straightforwardly as possible. I am not talking about honesty, I am talking about a negotiation means both parts are benefited. And that is exactly what BBB is for me: an affective arbiter. It happened that I had an issue with Prosper Inc. An issue about $2500 USD. If had not been by BBB, I simply think those $2500 of mine were been gone by now. The provider took long time to answer and at the beginning they rejected it and all that, but finally, because of BBB’s intervention, they gave my money back. Just before having opted for BBB, I just simply felt lost. They helped me all the way up to the satisfactory resolution of my complaint. I live in Canada and that didn’t matter. The communication was transparent and efficient. I am sure they haven’t been able to solve every complaint, but have gotten the majority… Yes, they just reacted. But that’s precisely the point here. BBB can help you to make a business react to your dissatisfaction. So, assiduous Internet users, absolutely every time you have a worthy and real problem with any kind of business please get helped by BBB. They will be anxious to help you… this was a worthy experience!

John Packer

RJ Painting. I am a board member of a condo HOA and had Painter Bros bid a brick repair and sealing of the exterior of our building. When Randy McElhaney and his son called with their bid, the first question Randy asked was if I was getting other bids. He was disappointed when I told him we had one bid already and would get three bids. He was not happy about competition and then gave me a bid of 4 times the bid I already had. I thought he was joking, but he was serious. When I said I thought his bid was out of line, he got very upset and started calling me names and hung up.

Cynthia Staton

I was having an issue with a storage company, they stated that my account was always delinquent and they even threatened to auction off my personal belongings. I had showed them all my receipts which proved that my account was current. After a year of receiving threatening notices and dealing with very nasty attitudes I contacted the Better Business Bureau and within a month or so my dispute was resolved along with a formal apology from the storage company! Thanks BBB.

Marian Flippo

There is a company that powdered eggs online. I had ordered the product and my card was charged within two days but the product never came. Over a three week period i call them every other day and could never get anyone on the phone. I e-mailed over and over again still no response. After contacting the BBB, they contacted the owner and the problem was resolved within one week. The owner called me directly and said he was sorry for the problem and took care of the situation. Thanks BBB for a job well done. I would recomend the BBB to any one having a problem. Mark Flippo

Dwight Tholen

Too many consumers nowadays are just "nuts". They hide behind their keyboards and act like children and when they don't get their way after throwing a tantrum they go to social media and cry foul !!!! The BBB does a great job of weeding this out the best they can. Don't rely on online reviews. Not even this one. Check with your friends, neighbors, co-workers etc. ALWAYS consider how much business a company may do. If a company has a lot of customers and you only find a few bad reviews that is a good indication they are doing things RIGHT, not wrong. Use the BBB as a guide.

Jack King

Very helpful, fair, and competent.

Dustin Knight

This place is the scum of the universe. I've dealt with these idiots for 10 plus years. Just pay a lot of money a year and we will make sure that you have a high ranking is their motto. I would never ever do business with these guys and any complaints or problems that I have on my website through their website the BBB I deal with personally. I completely ignore the BBB as website. This company is a private entity and a complete joke. This is not ran by the government. The BBB cannot be trusted. And when they contact me through your email please don't I don't want to talk to you.

G Melford

Beautiful Skin P.O. Box 26008 Salt Lake City, Utah 84126 On Tuesday, September 6, 2016 I attempted to place an order for a free trial of a skin cream this company had advertised. I found the website to be extremely difficult to navigate, in that customers apparently had to decline each product before it would advance to the next page. When I realized the problem, I was not able to back up and change the order. I ended up with three products, at a total of $35.95 which was immediately billed to my card. On Wednesday, September 7, I called to explain the problem, and ask that the order be cancelled. I was informed that it was too late to cancel the order because it had already been shipped, and that I should call back when I received the product. I then received an email from the company stating that the product had been shipped on September 8. I received the product today, and the company will only refund the product price, not the shipping, and that I had to pay the return shipping, in spite of the fact that I had cancelled the order BEFORE it was shipped. I was told by the customer service supervisor, Shaniqua, that if I did not in fact return the product within two weeks, I would then be billed for the two "free trial" items for the amount of $89.99 each. How can I possibly be filled $180 for something that was advertised as free? To me, this is not customer service. This is unfair and deceptive business practices, and the consumer has no recourse whatsoever. Save yourself some trouble and steer clear of this company.

Aaron Judkins

In my industry there is a company in Salt Lake City that takes advantage of their customers, has poor quality, does not comply with commitments, threatens their customers and has very poor Google reviews. This company currently has an A+ rating which is VERY deceiving and UN-helpful to consumers. I no longer see the need for BBB as Google reviews are more used and more detailed. Not only do Google reviews post negative reviews, but also positive. I hate to say it, but BBB is becoming obsolete as did yellow pages.

Derek Cline

They protect member businesses who pay and hurt those who do not. They are a legal protection racket.

Wilfred Cruz

I had a problem with a UT based company. Their customer service ignored me. Once I contacted BBB it was solved in about 2 weeks.

Patrick Delaney

My contact with the BBB resulted in quick response from the company involved with my complaint. The company involved researched the problem and agreed to refund my money for an un-needed service that they provided. The positive result was quick and fair. Thanks for the help.

Joei Jaterka

DO NOT RENT FROM FOX CAR RENTAL, I hav done business with them multiple times an never had a problem, this time I did a prepay online to get sale price went to the salt lake location to pickup my car, the lady asked if we wanted the insurance we told her multiple times NO she had my husband sign the electronic signature and she said"by signing this you agree you are not getting our insurance ". We left and didnt think to look at our paperwork sunce we prepaid and i had never had a problem before.When we took the car back they said we owed another $249 for their insurance we told them no we didnt take it and they said you signed the contract. That lady trapped us and yes it's our fault for not looking at the paperwork but we had verbally gone over everything with the gal so why would we. She screwed us out of our money and this company is totally ok with it and they DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL.

Aaron Kocherhans

So if you look at the BBB's rating in a Google search then you will see that they have a 3 start rating! Yet we should trust that they will dictate what info represents other businesses in an ethical manner?? If you were in school then that would be a C grade! The BBB is nothing more than an online “pay to play” review company. They call my business all the time asking me if I pay $500 a year then I could possibly be BBB accredited. Yet I noticed that they choose what reviews they will post and which ones they don’t as I found that they were blocking several positive reviews due to being “possibly fake” but yet all the negatives of course must be legit? So if you pay them off like they want then they make you look good, but if you don’t pay them they can skew how a business looks until you do. Hopefully an anti-trust lawsuit is filed against them soon as to many gullible people think that “if it is on the BBB then it must be true and accurate”, but they don’t realize all that goes on behind the shadows as the BBB withholds certain info and they skew what they represent all while cold calling businesses to pay them $500 or more a year to be accredited. So if you see an accredited business then you basically know that they paid off the BBB for it as opposed to those who didn’t. I have 4/5 stars in reviews with the BBB yet they have me down for an F rating??? Again, 4/5 stars is higher then what they themselves have online. THIS ORGANIZATION IS A JOKE!

J. Wolf

I was having an issue with storagecraft which makes shadow protect, a computer backup/disk imaging software. The company told me that my license was valid, but they would no longer allow it to be authorized on ANY computer, making the software unusable. At that time, I asked for a refund of the money paid for the product and was told that the EULA does not allow refunds, and the company further stated that they would no longer respond to my emails. I went to the BBB of Utah and within two days i received an email from the company stating that they were issuing a full refund plus a refund on any money spent on upgrades when a new version was released. I was just amazed! I live in NY state and they helped me track the company down and get me my money back, fabulous!! I cannot recommend the BBB of Utah enough!!

Jimmy Stewart

I continue to receive sales calls form BBB trying to sell me on advertising. Every time I ask to be on put on their do not call list and they stop for maybe 6 months then start up again. I wish they were listed on their own website so I could file a complaint.

Craig Anderson

The BBB is a joke. They pretend to have the customers interest at heart but really all they want is to get businesses to pay them a membership fee. The BBB is a FOR PROFIT ORGANIZATION! The BBB is a scam of its own. They are NOT a government institution and they are NOT a non-profit organization. If I could leave negative review I would. There are much better ways to deal with a bad merchant. Use your credit card company, or try and resolve it with the merchant directly. Whatever you do, don't use these scam artists.

Grafton Hull

I had a very bad experience with Deep Blue Pools and Spas and could not get them to either complete the work in a timely fashion or return my money. I finally turned to the BBB and, with the help of a State of Utah licensing official, received a full refund.

Arif Mohammed

I had a dispute with a dental office with one of the services they have provided without our knowledge... I have contacted BBB and they have tried to resolve the dispute between me and dental office. I was able to get the full refund. The BBB website is very easy to use... I have filed the complaint online and I was able to track the status of the complaint. I would recommend BBB to anyone if they come across any issues with businesses.

Hank Liese

Yesterday, Thomas Terry, Service Technician, and Eric Kent, Field Service Manager, with SameDay Heating & Air/Plumbing & Electric of Salt Lake City came by the house to perform an AC tune-up. They were most courteous and professional, even to the point of putting booties on their shoes so as not to track dirt into the house! They let us know that our furnace (19 years old) and AC (14 years old) needed a lot of maintenance and new parts. Thomas wrote up three detailed options for us, and we went with Option #3, which was to have a SameDay Comfort Advisor come over to analyze our home and suggest what new furnace and AC systems would best fit our needs. That happened today, when Tom Swayt came over and spent a couple hours assessing what furnace and AC configurations would work best for us. Tom was most knowledgeable and helpful as we weighed our options. Within hours after he had left, we called and gave him and SameDay the green light to proceed with high efficiency units that will qualify for rebates with Dominion Energy and Rocky Mountain Power. The warranties and service plans are excellent. We couldn't be happier with the time and attention given us by three SameDay professionals in a short 48-hour span. And "same day"? It's true, and who can beat that? We had a furnace go out years ago in January and it took several days for another company to come out and fix it. And we had to pay overtime. That won't happen with SameDay. Check them out. You will be most pleased!

Diana Baker

BBB has helped me before. Now hoping that XFINITY will play fair with my disabled son. MG signed up for XFINITY a few years back. Not including the problems experienced just getting XFINITY installed (and their price and switch tactics at the start), they have continued to raise his monthly charge and added features not requested. (i.e.: advanced package with remote voice control? MG is deaf and that is not a feature he ever wanted and/or could use...It does explain why XFINITY mailed him a remote a month or so ago that he had no idea why? We have asked them several times to cancel service. But, because I cannot remember some password from 5+ years ago, they won't. But they will periodically increase charges and add features to the very basic package he signed up for. XFINITY is taking advantage of a disabled person - and they know it!

Neill Moroney

Didn't respond to my emails, so by default they didn't address my concerns or answer my questions. As a company owner, I will strongly reconsider my membership to this organization.

Masonixx

THIS PLACE IS NOT APART OF THE GOVERNMENT PEOPLE! This place is scamming people $500 bucks to be accredited under a fake vendetta of being government owned. THIS PLACE IS A JOKE. THE MILLENNIALS ARE GOING TO END YOUR BUSINESS.

Cindy Brown

I recently filed a complaint about not receiving a product of a refund, BBB helped to resolve my complaint quickly. I received a call from the business the next day and I got my refund within 10 days. Thanks BBB. I will definitely use BBB any time I can't get satisfaction from a business.

Dennis Howell

A couple of years ago, My wife and I had signed up with Vivint Security out of Utah. Since we lived in Utah previously, we thought we would give them a try. Their service and equipment was much better than we had before with ADT and everything was good. However, when we moved down the street two years later, I called and asked a representative what to do with the service and equipment. I was told " no problem, we will remove the equipment and re-install it at your new location" Great I thought. Upon moving in, Vivint showed up and had all new equipment. I told the tech what I was told and he stated that they didn't remove old equipment and move it. Okay.........so he continued to install all new equipment. About a month later, I receive a bill for $199.00 for a new installation. I called Vivint and stated that I had not been told about the charge. After going thru a supervisor or two, they decided to split the bill and I could pay $99. which I did. Then I find out that they started the contract of 42 months all over again!!! What??!! So I called again and they couldn't care less. Results, I was stuck with 3 and a half more years of a system I didn't want in the first place but had no choice. If I didn't take it with me they were going to bill me anyway. I contact the BBB and after only 2-3 weeks Vivint contacted me with a resolution. I am now back on the original contract which will end in a year. Thanks to BBB for being there and getting involved when in this day and age, no one else will.

Rebecca Love

Intellibed store, on Highland Drive, Salt Lake City. Bought an Intellibed in Salt Lake City on Highland Dr. I am very happy with the bed but have another issue. Part of my purchase was buying a seat cushion and receiving another one for free. That was in October, it is now June, and I still do not have the cushion. I just talked with the "former" but still involved owner, who refused to honor my order. The salesperson must not have put the "second cushion" on the receipt. So, word to the wise, for ANY purchase....CONFIRM the salesperson has put EVERYTHING discussed, any promotional items offered, etc. on the bill. IT HAS TO BE IN WRITING! In this day and age, there is NO such thing as a word of honor nor respect for the customer.