Reviews of The Bancorp (Financial Consultant)

Aaron Mishoe

Watch out for their policy gotchas. I've gotten burned twice by them. One time a piece of mail from them was mistakenly returned from the post office and they froze my account. I was 1,000 miles from home at the time with no access to my credit card or checks from the account. They did it near the close of business on Friday so I couldn't correct the mistake until Monday. A simple phone call to me before the froze the account would have avoided the whole mess. Also, if you deposit more than $5,000, they won't give you access to it for almost a week. I learned that one the hard way.

janice craft

I never had problem with them my pay check up loads on time

K. T

DO NOT USE THIS COMPANY FOR ANYTHING!!! DO NOT GET CHIME!! they are unethical company and will freeze your account without warning!!

Tisha Pink

This bank is A nightmare, it's the bank from hell & I got tricked into this bank. I signed up for a prepaid card w/PLS checking & now I'm a victim. This bank froze my money 3 months ago & haven't relinquished the funds. JUST IMAGINE WAKING UP TO PAY BILLS & YOUR MONEY IS FROZEN. YOU CAN'T PAY RENT, BILLS OR BUY FOOD & NOW YOUR ON THE VERGE OF BEING HOMELESS. REMOVE ALL FUNDS FROM THIS BANK. I've provided everything plus more for proof of income & they are still withholding my funds of 1k. I did not intentionally sign up with bancorp, they hide behind card companies such as PLS, chime & rush card. Do a simple Google search of "the bancorp bank scam" and u will see thousands of complaints of this bank stealing money from the working poor and making it almost impossible to get ur money. I've filled a complaint with both the FDIC & BBB. I hope a full investigation is opened into this bank on how they are misleading and hiding behind other brands. This is the worst experience I've ever had with any bank. If anyone sees "THE BANCORP BANK" RUN RUN RUN THESE PPL ARE EVIL & THIEVES. VERY UNPROFESSIONAL, IT TOOK ME TWO MONTHS TO EVEN GET A RESPONSE FROM ONE OF THESE PPL ONLY AFTER I CONTACTED THE BBB & FDIC. THESE PPL NEED TO BE SANCTIONED FOR HOW THEY TREAT PPL, ITS GROSS MISCONDUCT THE WORST IVE EXPERIENCED IN MY LIFE. THEY TRY TO EXHAUST YOU SO THAT YOU GIVE UP & LET THEM KEEP THE MONEY OR THEY PROLONG THE PROCESS THEN CHARGE YOU $25 A MONTH FOR STEALING YOUR MONEY UNTIL ITS ALL GONE FROM THE MONTHLY FEE. THEY WERE FINED 2 MILLION DOLLARS IN MAY FOR OVERCHARGING CUSTOMERS WITH MISLEADING FEES BY THE FDIC. AVOID, TAKE UR MONEY FROM ANY COMPANY THEY ARE HIDING BEHIND

Zhang Leon

scam business!

Deborah Bailey

On line scam without a doubt. They are taking our info and selling it to the highest bidder. They learn all of your info SS,mothers maiden name, answers to multiple choice questions, you name it. They pry into other actvities and pretend to be who you were trying to speak to. They call from numbers that when you call it back, it is verizon wireless and automatically, after you have just hung up, the number is said to be "disconnected, no longer in service, or changed". Has anyone ever known a wireless company to handle anything in five seconds or less????? Stay away from any of these cards, any of the payday loans and anything where noone will answer you questions and unfortunately, sound as if from overseas.

Steven Albano

Still had to deal with them after Perkstreet skipped town. They seem to have a crummy system. Trying to close my account, their customer service rep. said she was going to do it. Several days later I get a call saying they can't close my account. More hoops to jump through.

Beastonea

Worst bank the client Ravi makes you work 24/7 and is selfish you have to ask to even go to the dentist AVOID BANK AT ALL COST

Da Ave

They rd

Will Nonya

All they do is send spam text messages to my phone, from their smiONE visa cards

Maria Kretowicz

Can't get worse than this. I called in for an account balance only to have the rep answer the phone with "you can check your balance online or through our automated system." Well, I already tried your website and the automated system- your website just gave me error messages and the automated system forwarded me to you when I said "account balance." And then, of course they couldn't give me an account balance, I needed to call another number, but they wouldn't tell me why. DON'T USE THIS BANK!!!

Kari Hunter

I ONLY use this bank because it is automatically linked to my compensation card. After my last experience I will be having my money direct deposited into my other bank account and will be no longer using the compensation card. This company does not care to help their clients, will give you the run around about how to fix a mistake, and STILL not get results. I ordered an item online on 5/9 from an online website, I was double charged with a "ghost charge". The company worked with me to get my refund but since it was a ghost charge it did not show on their end and they could not drop the double charge, the bank needed to. I called the bank everyday trying to get the charge dropped. They told me they needed the company to send over a fax to show proof this charge was by mistake. The company faxed the proof to them THREE times and the charge was still not dropped by the bank. It was a nightmare as I needed that money to feed my family and even when I followed all the steps for an early release on the ghost charge I STILL ended up having to wait the normal time amount. I JUST got my money back in my account today, 5/18. This bank has TERRIBLE customer service and I am very disappointed in them.

Jaco Ventures

This is a scam company, beware, they dispute transactions on your pre-paid card on your behalf, yet never make you aware of it. the dispute comes through as no remedy, so i can't even fight it. So, for example a customer spends $20, they toss their pre-paid card, this scam bank disputes and gets the $20 back...

Andrew Spingler

Had an HSA account here until we had need to try and close the account and open another account number (our checkbook was stolen). By far and without exaggeration, THE WORST customer service ever. I could go on with a littany of examples (not the least of which is that they have a "bank policy" that it takes 14-20 business days to do so!) but just trust the reviews here. Avoid this "bank" at all costs.

Sharon Kalline

WARNING -TO ANYONE DOING BUSINESS WITH THIS "BANK" - DO SO AT YOUR OWN RISK. AFTER EMBEZZLEMENT AND FUNDS STOLEN BY THEIR AFFILIATE, THE CHECK CASHING STORES, INC. IN FLORIDA ALL THE WAY THROUGH AN ALLEGED DEPOSIT ON THIS "MOMENTUM VISA PREPAID DEBIT CARD," THIS BANK IS STEALING MONEY, INVOLVED IN MASSIVE FRAUD, ETC. THIS BANK IS BAD NEWS. THIS STATEMENT IS MADE, AFTER DUE DILLIGENCE AND THOROUGH RESEARCH CONDUCTED, THEY HAVE ALREADY BEEN IN TROUBLE WITH THE GOVERNMENT. THEY ALSO S T E A L IRS TAX RETURN MONEY AND THE PERSON NEVER GETS IT. THIS IS DONE THROUGH THEIR PREPAID VISA DEBIT CARD. ALSO, VISA WON'T COVER YOU ON THIS THEFT AND FRAUD. DON'T GO THERE, YOU WON'T HAVE RECOURSE. WITHDRAW MONEY ASAP IF YOU STILL CAN AND RUN.......

Gokool Rakesh

Its is the worst bank...to help at all...even they know how to help customer

Tootie Hyatte

I HAD MY FEDERAL INCOM TAXES FORWARDED TO THE VISA GOLD CARD I NEVER GAVE AN ACCOUNT NUMBER BUT MY MONEY WAS FOWARDED TO THE BANCORP ON MARCH 15TH NOW THEY DNT NO WERE MY MONEY IS AND THE IRS IS TRACING IT TO THEIR BANK BUT NOW THEY SAY IT NOT THERE...THE ACCOUNTANTS HAVE EVEN HUNG THE TELEPHONE UP IN MY FACE...THIS IS MY SECOND YR USING ACCOUNT NOW EACH YR MY MONEY HAS BEEN MISSED PLACED...BUT THE YR HAS TAKEN EVEN LONGER ITS APRIL 29TH N I STILL HAVENT RECEIVED MY MONEY THAT THEY CANT FIND

Kevin R

Surprising to see all the bad reviews. I have a banking account through a partner company and it's the best bank account i've ever had.

David Carey

Good

daisy arellano

They suck been waiting for a check for three weeks and I get paid weekly and I'm still waiting

Iyok Sialagan

I am writing this review because I spoke with a Rapid representative and they were very unhelpful and when I explained my situation regarding my card all they could say was there is nothing they could do not caring to the situation for the reason I need there help. I accidently deactivated my card from my employer before I received my new card and now I do not have access to my funds on my card due to having to wait 10 business days for the new card. I just simply asked them to please re-activate my old card until my new one arrive and they refuse to do so. I was told to go to my employer for a new card, what was so difficult about reactivating my card knowing I do not have access to my new card or my money I worked hard for I think there service is bad.

Aden Buford

I have an HSA checking account with Bancorp and at first (a few years ago) everything seemed great. Then about 2 years ago they started charging $2.50 for not having something like a $10k balance and $1.25 for paper statements every month. I have had to call numerous times about various issues and their staff never gets things right the first time. THE WORST BANKING EXPERIENCE I HAVE ENCOUNTERED. Not Poor - Fair, it should be Poor - Poor.

Anonyh Izzo

Bad bank worst customer service

Grant Roth

I am very surprised to see all of the negative reviews! I did not actually sign up with Bancorp but rather it was the company which was used for a different private label bank. When that bank went bust I was automatically transferred over to Bancorp. I can't say that I have had any trouble with them. I have called their customer service and they have been great! No issues here.

Bella Castillo

FRAUD ACTIVITY! Bought a card via Walmart only had the card for 2 days FUNDS were STOLEN! USED IN California! How? Had the card in my Hands! Called the 800 Number got Now Where! BEWARE & The Prepaid Cards Are A SCAM! Money sent by family to go Home.I am DISABLED & Have A FAMILY ER! SHAME SCAMMING THE CONSUMERS! WILL NOT REFUND MY MONEY!

Karin Hardman

Terrible. This is the same report as so many other reviewers. I assumed that since The Approved Card had Suze Orman's name on it, it would be reputable. Nope. It has frozen my account with *my* money in it and has given a set of hoops through which I jumped and still nothing. I have made complaints with my state's AG, DE AG, and FDIC.

Melissa Sherrill

This bank operates with illegal practices and lies about it. They will steal your money. Don't deal with them if you can avoid it.

Paula Wilson

If I could erase the Fair in the rating I would because I rate them as POOR I purchased a prepaid Visa for my little girl so she could purchase some things online with her birthday money and just tried to load her allowance and Guess What? Way on the back of the card at the top, above the magnetic strip (WHICH YOU CAN NOT SEE UNTIL YOU PURCHASE THE CARD AND REMOVE THE CARDBOARD IT IS ATTACHED TO!!!!!!!!), it says non-reloadable in font smaller than what I am typing right now. Myself and countless of others are sick and tired of being tricked, "pennied and dimed," and scammed by companies like this. So they really expect me to go purchase another one of their visa cards so they can make more money off of me, (some gift!) ugh.....I don't think so. I will Never buy another "Vanilla gift" visa debit card or do business with this company EVER!

Reid Dennis

Bancorp owns Higher One which is the worst financial institution I've ever done business with. They charge fees for fees they assessed on my account. Avoid at all costs.

cityseducti0n Sabrina Morales

This has been the WORST customer service experience EVER. I received notice of an open IRA and sent in all the paper work to have my funds transferred and after 25 business days, the account is still open and the customer service team is giving me the run around. I have yet to receive my funds or a proper explanation as to why the task has not been completed. This is the worst company I have EVER dealt with.

KR C

Worst customer service bar none. Painful to do business with this company. You can never talk to anyone that knows anything. We still have funds on deposit that we can not access. What is even worse, they continue to process the automatic deposits so the unaccessible balance with them continues to grow. Stay away from this as well as the associated Approved Card. Same on Suze Orman for selecting this group.

David Perritt DeckedDragonxp

Love this bank

renee fabian

this bank is guilty of deceptive trade practices- cancelled all debit card accounts without prior written notice to the customers so they can keep the customers remaining balance of twenty five dollars or less. When they tell you they sent notice by regular mail, know regular mail does not hold water in court, nor is regular mail proof of mailing, not how the postal system or the courts roll. I expect a collective lawsuit on this one, in addition to my personal lawsuit

Mark Price

The Best in the world , real talk!!!

Tom Garfield

I have an HSA checking account with Bancorp and at first (a few years ago) everything seemed great. Then about 2 years ago they started charging $2.50 for not having something like a $10k balance and $1.25 for paper statements every month. I have had to call numerous times about various issues and their staff never gets things right the first time. It took 3 calls to finally close my account.

Yansel Cespedes

I'm using Chime, this bank is horrible the customer service is terrible I been calling and they don't know anything they lied to you and the dispute team is the horrible as well.

Jasma Mccullough

I don't have a problem with them

DCI VTI

Thieves! Bancorp issued a prepaid card for $25, but refused to activate it. The card is useless.

Craig Wiman

Update - I found an email address for somebody in the Delaware headquarters. I sent him a very lengthy complaint letter outlining the entire disaster I had been going through to get my money back from them. I received a reply back saying that he would look into the situation. That didn't sound very promising, but I did receive the check within 5 days of getting his reply. I'm glad the situation is over, but I'm leaving this 1 star review. I hope this helps others in the same situation! RUN AWAY from this place! A previous employer (without letting me know) rolled over my IRA to this company. I quickly faxed over the form to get my funds back from this company. I called them after waiting for 24 business days (processing/mailing time) to find out about the status of my account. I was informed that they had my paperwork, but nobody had started on it yet. Calling their toll free number is a PITA! It is definitely overseas. It is hard to understand what they are saying. And the phone line has constant static and continually cuts out. This company has the WORSE service ever!

Evelyn Sierra

if i could give this a -number i would.......This bank truly suck's A** and its pre-paid excella cards is a scam -all- the- way... by the way customer reps are all stuck up.

steven yellen

Worst customer service ever. Went on a cruise on 3/3/19 used card on file for on-board account. Paid bill at end of cruise , now three weeks later they still show pending charge of over $1400 on my account that will not go away. I have called merchant and the merchant offered to fax info on charge but Bancorp said they did not need it. It has now been a month since the cruise and after 6 calls to customer service they still can not release my $1400 dollars that I need for my bills. This is not a credit card this is a debit card that has my money on it. Every time I call they say I will have an update in 3-5 days. I never get any updates I just get told to wait another 3-5 days for another update. Why wont the give me MY MONEY?

micheal lee

My experience with The Bancorp Bank ever since I signed up to the PayPal prepaid debit card website has been amazing. Reason is because I receive my money transfers alot faster then most local & worldwide well known banks.

Joannie Valencia

Because I can’t rate CHIME online banking directly my review is going directly to the bank they bank with. I DO NOT recommend banking with these people CHIME or the bank itself. They screw up and then don’t have a legit answer for you and make you look like the crazy one they were very rude about the situation never mind the supervisor very UNPROFESSIONAL customer service the reason why I am closing my account as well as a few others. NEVER AGAIN!

Princess Aaliyah’s Mom

0 STARS, ABSOULUTE WORST BANK EVER!!!! I AM CURRENTLY LOOKING FOR A LAWYER TO SUE THIS COMPANY!! MY BANK ACCOUNT WAS HACKED TWICE. NOW IVE BEEN ON HOLD FOR SO FAR 35 MINS WAITING FOR A MANAGER.

C4 Smart Marketing Solutions NJ

I purchased a myvanilla debit card to keep my fiances in check and using it is just a nightmare. The company could care less about it's customers. I spoke to a rep (Pat) and she told me to purchase a new card when I informed them I couldn't put money on my temporary card account. She said it was due to having the permanent card sent in the mail, which I still haven't received yet. I asked is that policy to freeze the temp card until the new one arrives, she said "no there is no reason for it and it's not regular practice". I ask her to unfreeze it and let me use the card since I still have funds on the card now. She told me to purchase another card because the computer won't let her unfreeze it. That was the 3rd incident in 3 months since I purchased the card. I never received the permanent one that was suppose to be sent in 7-10 days after initial purchase. They always have an excuse.