Reviews of Bank of America Financial Center (Financial Consultant)

Mary Wade Wright

Service-oriented, has answers to my questions.

Tarek

Nice folks, but painfully understaffed.

katie Walker

I had one of the best experiences with Bank of America. I walked in and felt immediately welcomed. Kaden Baker helped me through my banking troubles. I was on the edge to switching to this bank, but having Kaden help me through the process, I know I made the right decision. I definitely recommend going to this bank and asking for Kaden.

goku!!!!!! :D going!!!!!!!

Sitting for almost 45 minutes to just get access to safe deposit box. I see no urgency on accommodating clients. They should know better and schedule more people on Saturday.....

Ikonik Dancers

TERRIBLE TERRIBLE TERRIBLE!!! No parking and the lines make it suck beyond what you could expect at any bank! Space for 5 tellers only one or 2 working...everyone else just walks around! I had to ask someone if I was in walmart so they could add an extra teller. They didn't!

Mohamed Ahmad

Very slow service everyday i have to spend an hour just to insert a deposit

Diaa Alhelou

ATM doesn’t work for cash deposite ,first one you face when you go drive through,very careless staff ,I told all employees there ,Milion times , and the way they repond showed they are really careless , hope a the head office take some actions ,it’s been over 6 months

Crystal Chavis

Poor customer service!!!

Chris Erwin

Need more tellers... standing in line 45mins. Long line , and only one teller working.

Lester Rivera

Worst experience ever literally over an hour wait! Only TWO cashiers to help customers with 3 people helping open accounts. The manager literally in his office with his head phones on witnessing the line of how long it is. No restroom to accommodate not even my pregnant wife and son. Do not recommend this bank for anything. HOLIDAY time is the worst at this bank. Shame on the manager and on this company for not hiring or staffing enough employees for the amount of traffic they get. They don't even deserve one star.

Jimi Rosser

Great staff and great financial services! However! This branch is WAY under-staffed on their busiest day - Saturday. The drive-thru is seldom open on Saturdays past 10:00 a.m. You're forced to go into the lobby and once inside, the line is literally snaking around the waiting area and it takes at least 20 minutes to make your way to a teller. It's very frustrating.

Adam Lewis

The site location makes it more then a hassle to do anything at that bank. I dread everytime I have to go in there. The worst part is there is not even another bank of America in town.

Luke Anthony

Every time there either long wait or unhelpful staff. Avoid this location or you will possibly forever lose your confidence in Bank of America

Silvana Smith

Incompetent and useless employees, they are certainly not "bankers"! This is their revamping, huh?? Charles Liu, you have FAILED in executing your vision to supposedly meet our needs as customers! EPIC FAILURE! Get out of Denver if you aren't willing to open a REAL branch with experienced people who aren't morons!

Kelland Peng

their atm ate my card, and there is no way getting it back but to get a new one

Fatality Miami

Friendly staff, with two atm machines one of which for handicapped people also drive thru teller. The bad thing is the line for teller in rush hours is too long

Kyle Kludjian

WORST banking ever. Go elsewhere. Try calling the branch, you will have the pleasure of speaking to someone in another state that has no ability to do anything to help.

Joshua Edwards

I have had accounts at Bank of America for over two decades, but I recently closed all of my accounts due to really poor customer service experiences I’ve had over the past year. While I don’t fall this particular branch for my customer service experiences, which were primarily dealing with corporate over the phone, the poor customer service experience I had at this branch was also very disappointing. When I arrived and to notified the bank that I was closing my accounts, I waited 10 minutes before I saw anybody -in spite of the fact that there were half a dozen employees who were idly chatting at their desks and nobody else in the branch at that moment. Once I sat down with an employee to actually close my accounts, it took almost an hour before the process was completed. This is completely unacceptable. It should have taken a fraction of the time it took them to help me. By comparison, I walked over to Oregon Credit Community Union and opened an account in half an hour and had very friendly and very prompt service. My family will never do business with this bank again.

tomas fessahaye

Hard to find parking and long wait to get banking service.Not a good location to get fast service.

Ayako H.

Just had the worst costomer services at the location with Charles R Doucette "Financial Advisor". Never met anyone who is so disengaged, rude and unprofessional and had a customer service experience like this at the location or any other bank or anywhere else. At one point he tried to tell me how a credit card works. So disappointed because everyone else has been very helpful and professional at the location.

Courtney Jones

I went in today because I was a victim of a scam, I was directed by the police officer that I worked with to come and see what we could do about getting my money back. When I asked the blonde woman at the counter for help on the next step, she was very rude and short with me and I ended up leaving very flustered. Nobody even said goodbye on my way out. Overall not a good experience considering how nice they were to me last time I was in. Wouldn’t consider banking with this branch in the future based on how rude the tellers were. Though the young gentleman who works up front is very pleasant and helpful.

alex rodriguez

Long waiting time,they only have 2 bank tellers at any given time, any day of the week. If theirs 40 people in line they refuse to open a third teller, I've been here on a Friday with the line out the door and they still only have 2 people working. If you can avoid this bank location you should, now I rather drive a few extra miles for better, and faster service. Zero stars if I could

Mark Baker

This bank sucks , fees for cashing a check are way to high. They close at four during the week five on Friday .now how is a person who works suppose to cash their paycheck. Beside that who wants to stand in line atleast 45 minutes to an hour just to cash a check, thier slow,rude,and a disgrace to the financial institutions of this country

Trevor McKenzie

My favorite bank location... Always fast friendly service! Convenient location too

Marjorie Greenberg

Just another horrible experience here. Don’t want to be a customer here after 20 years. Online appointments are a mess but branch staff doesn’t care. Used to be a good bank but terrible now.

Ron Moscovich

bad service.. nothing new

Josh Bushman

Fast, efficient, and knowledgeable. The branch manager does an excellent job.

Sally Bauer

You need to put lobby only on the Saturday hours. Just drove all the way out there and drive ups were closed. Wasn't exactly dressed to come in. Please update it.

Nathalia Elias

Drive thru ATM and ATM located inside the bank rarely work for cash deposit. I’ve lost count of how many times I had to wait minutes in line to simply make a cash deposit. Staff are unhelpful and unwilling.

Santiago Preciado

Very bad service plus! Slow slow slow slow! Need more employs!

Luai Qubain

I have closed all of my saving and checking accounts at Bank of America after being treated like a nobody at this branch. I have been banking with BOfA since 2007. Very disappointed.

Chris Bloomfield

This location is no good. The outside ATM had a huge line that was giant the whole time we were there. Obviously they need a second or third ATM. Lane to get to the only ATM is narrow with a sharp turn. Then you have to go up a hill, so while you wait it is uphill. Not a good location to visit an ATM.

Israel Esquivel

The lobby has extremely long lines and yet only one teller is open... Expect extremely long wait times... 45+ minutes to see a teller. The teller was very friendly tho.

Fernando Garcia

Joe Tabares the manager at this location doesn’t know how to treat his clients. I would highly suggest people stay away from this location or let corporate know how bad Joe treats his clients. I hate being Negative but man I was extremely disappointed in their service.

Carlos Javier

I been here for a last three Saturdays and every time it is the same situation. Long line of people's waiting for a tellers(only two) to get attended. Never they improve this fault. Some of bank of america does the same thing. This is worst customer service every saturday, I don't know the other days ☹☹

Melissa Morales

The bank manager Mike and all the staff are extremely helpful! If you have to go to Bank of America make it this one!

Austin Oliveira

Convenient location.

Sarbjyot Singh Chahal

This Branch should shutdown No Customer Service No professionalism So Called Bank Manager Axel H*****z Wasted 20 min in explaining why he cannot help today instead of getting the things done

Amit Patel

Wait times for this location is absurd especially since it's at one of the busiest locations in Chattanooga. They really need to have more staff available.

F K

If you want to waste your time at a bank dealing with completely incompetent staff, look no further. If I could give no stars then I would. This place is ruining Bank of America’s reputation real fast and nobody seems to be taking any notice. This location wins the award for worst customer care, worst customer service and poor management. Bret wasted 1.5 hour of my time and yet no apology. Do yourselves a big favor and take your business elsewhere.

alex castro

There's only one person at the window when they have people else were and having 12 Costumers on line. Bad service.

Desiree Ferguson

The only branch in my area. They are SLOW. Horrible parking. If I could transfer my loan to another loan servicer I would.

Hipul Patel

Unhappy with customer service

MinnesotaVikings Fan

Horrible to work with. I closed my account with BOA and opened an account with Service Credit Union. This branch always has a shortage of tellers. Long waits. High fees. Today, I went to the bank to deposit cash in a friend's account just to help her out. I was told that they would not accept cash if I didn't have an account there. They would accept a check. Somebody please help me understand that why a bank wouldn't allow you to make a cash deposit but would accept a check which is subject to bouncing. Bank of America is running their company right into the ground. It's no wonder they have the WORST customer service rating online. STAY AWAY.

S Kinchen

The team here is amazing! From the security guard to the managers, tellers, and others, they do their best, going above and beyond to make sure I recieve the help I need. I do not mind waiting because they give everyone the same respect and level of service that they will give me when it is my turn. This is the kind of team that makes me remain their customer. If they all switched banks I would switch with them.

George G

Nice bank,employees are just ok.

Martin Lara

Bad atm. Bad hours. Hate this bank

Duy Tran

Do not come here on your lunch break and expect to make it back on time. They have one person helping every customer while the other employees sit in their office. I went in at 1:15pm to make a deposit and left there at 2:10pm. Unacceptable!!!

Kelly Shue

Understaffed with very long wait times

Joe Murchison

I’ve been to BOAs all over the country and this is by far the most unorganized branch. It’s the only location in Indy but avoid at all cost if you can.

A Johnson

The worse

Nick Downing

I spent a little over an hour at this location everyone made me feel welcome and had a great experience with Edward Ramirez.

Ian Reutlinger

Terrible customer service, goto any other branch. They are not capable of exchanging bills that came out of their own arm.

Amdiel Clement

I have come here multiple times for scheduled meetings with John Spahn and I have left absolutely pleased each time. The meetings have always been informative and I have left with a better understanding of what I should do in the near and somewhat distance future.

Jorden Molser

The manager is horrible his names Mohamed, tried cashing the same check my friend cashed in right after he denied it. Stating it's a new policy. Bank needs new management. Worked at the other bank of America no problemsuch.

Matas Smakas

Slow as hell, promised some forms sent in two weeks ago, guess what - will have to go back and ask for them again.

David Angotti

I have never been disappointed with the professional employees at this location. Everyone is so pleasant and understanding. Major shout outs to Steve and Connor. But congrats to the whole team. You guys rock!

Kasey Neiss

Terrible wait times, counter service employees are either inept, or think it acceptable to leave their desk with a line of 12 waiting customers. Please get new employees for front desk who are considerate of time management and value their customers

daniel camacho

They take a deposit from you then hold it for 9 days. if we were to take money from them ( overdraft, loan anything) they charge intrest or fees but they can hold my money for verification for way longer then necessary with no issues. very poor practices. then when I try and cancel the transaction to go to another bank that will not waste my time. I was told that they can't do anything and I will just have to wait. I have talked to my lawyer and they released the funds already. so I want to know how its legal to take my money do what you want with it for a week and a half then release it to me?

Evelin Villalovos

This is the worst bank the line is out the door there is only 2 tellers that is ridiculous they need better management or have more employees on Saturday specially if is a short day this bank is so dirty because is such a busy place they should be more organized I don’t recommend this location at all.

Iris Sienna

The last time I banked at this location was over 5 years. However, I was passing through this particular location and pressed for calendar time to post a payment This bank location is a Disgrace. It's dirty and the customer service is beyond incompetent. Scary location and very, very dirty. YUK!!!

Cynthia Contreras

Went to the bank to cash a check and there was this young, slim, black hair guy up front in the customer service area he spoke Spanish and was on his phone. There was this older gentlemen in front off me not sure what he wanted however i didn'tike the way the customer service guy talked to him. He said I can help you with that after the gentleman waited in line for 30mn. The older gentleman said oh I didn't know I've been waiting in line. Just like that he wasn't rude or anything. Customer service guy answered with maybe you should have asked questions, you don't get no where if you don't ask how am I suppose to know? Very rude!!! I had to leave or I would have talked to the manager I even tried calling them a bunch of times and they never answered. Him being customer service should have asked if anyone needs help with whatever he does instead of letting us wait in line for 30mn while he's on his phone. I've used to work for the bank and I know when the line got long to ask what they were doing so I could point them in the right direction and if I Could help them with anything.

Yabo's Kitchen

It's the worst bank experience ever. Obviously, all them think that they are better than their customers. You should feel graceful to them for serving you. I didn't see any smile from the reception to the banker. Someone should teach them how to shake hands. Touching the customer's hand finger tips isn't a hand shaking!!! If you don't want to get dirty by shaking customer's hands, then just say hi and not shake hands. The worst points is that they are very unfamiliar to their jobs. Can you believe that she ran out several time to ask other people how to do it in the whole process? At last, she told me her supervisor will do it for me in the evening. Guess what? After several days, they did NOTHING! Does BOA have a number to complain them? Btw, 1 star review isn't my thoughts. I don't what to give them any star. But google must let you select 1 star at least if you want to write a review.

Oren Rosen

Terrible customer service - Wells Fargo has more locations - online banks have better rates - BANK OF AMERICA had to settle a multi-billion dollar lawsuit after fraudulently scamming its own customers by re-arranging transactions out of chronological order to get more fees. SCAM ARTISTS

Ali Obeid

Best customer service and I want to thank so much (manal mrad) “relationship manager” for everything she’s the one that can help you with everything u need. Any question or make an account go straight to her and she will make u leave happy❤️

Rosie T. Klaassens

Needed to send my mom funds to her acct. in California. Great Customer service "outstanding"

Don Roberts

Bank Of America closed the Georgetown branch in January 2018. I understand business decisions like this are made. But, I would ask B of A to please consider a ATM machine in Georgetown. What was once a 5 minute trip has turned into a 35 minute drive...

Elegant Events

Terrible, long wait, bad customer service and they will provide the wrong information on your request‼️ Save yourself the headache do not go!

Och Spark

no customer service.

Karine Krumpelman

Fix the noise in the lobby!! There's a terrible buzzing sound in there and I literally had to walk out as I was waiting in line. Almost lost my mind! I feel bad for the people that have to work there and listen to that for eight hours a day. I'll go to another location, thank you!

Bec Brittain

Slowest tellers ever, making mistakes with simple transactions. Waited for 15 minutes just to be told there's no notary any longer.

Debbie Zarder

Workers here should open a teller window instead of going and hiding in the back when there are 15-20 people inline. Need to learn what customer service means.

Daniel Vasquez

La atencion fue excelente! Y con cita no tienes que esperar!

Michael Henderson

They tries to make me wait a whole hour just to verify my check. Worst location in America

A. Wade

I've never reviewed a bank before, as I usually just try to get in and out as fast as possible. But this Bank of America was extremely helpful and friendly to me both times I stopped in the past week, even when they were busy and obviously a bit stressed. Special thanks to Yves, the small business banking consultant, who helped me set up a business bank account to better manage my revenue and expenses for my driving with Lyft.

Jaqueline Cortez

(Translated by Google) Very inefficient service offered by the bank only two boxes open for a withdrawal wait more than 30 minutes and is always the same have no staff (Original) Muy ineficiente el servicio q ofrece el banco solo dos cajas abiertas para un retiro esperan mas de 30 minutos y siempre es lo mismo no tienen personal

Dany Florez

hi like

Flavio Andrade

Horrible costumer service have 10 windows only 1 employee taking deposits long line ,poor costumer service and the lady costumer service next to the couch is carrying a mad dog face always , bank of america should take inmediate action to correct this bad service , im thinking to move my money to wells fargo hope they read other people bad reviews

Jane Moore

Only one teller open. Last time I came I went in because of there only being one teller open and probably waited in line with two tellers open for 30 minutes. I’m sitting in drive through and have been in line probably 15 minutes. This is ridiculous!! Not happy at all

Roman York

Who closes at 4 PM? They are open 1 day a week till 5 and that makes me have to leave work early just to rush and beat the doors from being locked! Worthless and all they care about is themselves!

Charlie Folsom

I feel like this bank isn't here for their customers, its for their customers, customers, Everyone around me were non customers either cashing checks or depositing money into a customers account, thats why they don't care about the line it builds up, I was standing in line and 3 different workers approached EVERYONE in line but me to ask what they needed to get done to further assist them, I didn't mind this when i got to the front to find out i needed an ID to deposit cash... went back to my car to grab it and started the 30 minute wait game AGAIN

Mazin Abdelhameid

Always an issue. Always unhelpful. Every answer starts with "unfortunately"

Raed Ahmed

Nice environment, friendly staff, and fast service

Athra Alkhafaji

I love coming in to this Bank of America location. Everyone is always cheerful and nice. I always leave with a happy smile because the associates help me with whichever question I have asked and guide me through it. Any problems I have in my account they help solve it.

Shawn Kelevra

Stood in line waiting for 20 minutes, just to be told to go to the kiosk and that a banker would cash our check. Avoid this bank with weird procedures. We didn't have a bank account so they wanted to charge us $8 for each check.

Peter Uliano

Always a long wait and line unlike any other bank in the area. Very under staffed and a slow experience every time.

Suhaily Melgar

Waited 40 mins because there was only 2 tellers only so they cpuld tell me they dont have 2 dollar bills. Waist of total freaken time. They need to hire more tellers it shouldn't have taken this long

Rick Phillips

I have been a depositor at Bank of America for over 20 years. They have always treated me right. And have always been willing to sit down and talk out any problems I might have had. They treat me like I'm the most valued depositor, whether I have $2 or $2,000. This place has a very nice feel to it. And I enjoy going here.

BP Buckets

Coming to this bank to speak with a teller will take no shorter than 25 minutes no matter what time you come in...this bank is an absolute joke.

Hemu Patel

I agree with Laura Shulman. I have had the same experience at this location. It is a huge inconvenience to have to personally go to the bank to get what needs to be done when no one answers the phone to help you in what is needed. We use two other banks here for business and have never had an issue such as this with them. I can not understand how this bank is taking care of their customers and clients. I have been a customer since 1996 and have had this issue with many Bank of America locations. I am highly thinking of changing to a bank that answers their phone and takes care of their customers.

James Lukey

Nice to have a branch in the area now. Staff was friendly and helpful.

Mike Peak

Always nice.

MiKayla Nelson

This location is constantly busy. The lines are always out the door and security is always rerouting the line around the small building. They always have 2 tellers. I will say the tellers are great, always so polite!

Danny Morrison

Came at a somewhat busy time, but was really disappointed with the organization of this establishment. I was the first patron to be in the waiting area and one of the last to be helped, despite numerous people with similar issues being helped first.

Sophia Wegman

My husband and I recently moved to Chattanooga from a different state and needed to set up a new bank account. We set up an appointment for Saturday and were able to set up our account with Russell, who was super kind and amazing. He made the experience painless and fun. We genuinely enjoyed our time with him, and the location is lucky to have him!

mr mister

Ive been with Bank of America since 1993 (military).....but i think i'm switching over to a different bank or credit union. Here is why. They closed another branch here locally and now this branch seems to be slowly dying. The biggest issue i see is the ridiculous hours this bank has. Open at 9am / closes at 4pm every day. Even worse on Saturday. What happens to the people that actually WORK during those hours? How is a person supposed to bank here if they are not open past 4pm?

yovan Collado

The waiting is terrible and the need to set appointment for small little things was a waste of time!

Mike Rico

This single location is the sole reason I will never bank with BOA again. I have never been treated so poorly by "professionals", I went in with my service dog and instead of being kindly greeted with smiles, I was greeted with cross eyed looks and the two men standing at the podium near the front kept whispering to each other and pointing. This was just unacceptable, it made me feel completely out of place even more than being down in Cherry Creek but unfortunately this is the only location near Denver. Way to make a Wounded Warrior feel at home. bank of america, HAHA, what a joke.

Mark Donnohue

BofA sucks in general when it comes to customer service.... Tried to contact this branch to inform them of aggressive beggars disrupting traffic in their parking lot.... Couldn't reach a person.... Tried corporate.... Couldn't reach a person..... Wasted about 20 mins of my time trying to help them help their customers... It won't happen again...

pete kozak

worse bank ever and now closing drive thru window as they can't keep people, managers, etc. Truly awful

abby workman

I lost my debit card and I’m so glad they now have a Bank of America in Utah. I was able to come in and get a replacement card and order a new one. The staff was very friendly and kind. I had a great experience!

Steve Lessor

Always receive awesome customer service. I've always been greeted at the door, and been able to complete my business with ease.

Sara M

Horrible hours, impossible to bank here if you work normal hours. So I showed up on a Saturday morning to close an extra account we have. And there is ONE person who can do that. And she had a 9am meetings, so I get to sit and wait for someone to assist me. At 9am on a Saturday. What could you be doing instead of sitting here? Don't bank here. Also, they can't close an account here. They have to send it off somewhere. I've been waiting for 45 minutes so far and they can't even close an account.

T Khov

Worst customer service! Waited for the manager for about 15mins then asked the employee i first spoke to if i could get help from someone else and he said no then proceeds to tell me well she wont be available til 5! I stormed out and will never go back.

roge garcia

Very very slow not enough tellers for the customers mostly latinos who have alot of questions not enough help

Rolando Godinez

Only one cashier for 20 peolple

Jeremy Weaver

This bank branch does an excellent job at customer service considering they are the only Bank of America in a very large service area. They serve a ridiculously high volume of customers and the service I've received has always been courteous and relatively quick. It is hard to get them on the phone, but the in person experience is top notch. They really need to open another branch in the Ooltewah/Cleveland area.

Mayra Sandoval

If I could give them a 0 I would.!!! Two tellers for more than 20 people. I've never had to wait so long at a bank. They have people running back and forth and asking the same thing over and over.!!!!

Ronald Schwartz

Spent 30 minutes on phone trying to reach a live person; impossible. Will never bank here.

Tessa Garrett

Worst customer service. A 45 min wait just to turn in a death certificate!!!!

Sabrina Menjivar

This bank is poor is always full and with one teller helping and with the line super long u guys should hire more people Cuzco is bad

Rachel Scott

This is a great B of A! I don't get the negative views; staff, including the guard, are always happy to help. I like it there.

Rachel Darden

Rude customer service. I gave them an extra star because they were really nice when I opened my account...but that only makes sense. The location is also a nightmare to get to.

Chris Joseph

A couple of the tellers choose who they want to assist and move very sloth-like overall. This makes it difficult on EVERYONE ELSE. The girls who sit at desks NEVER come help when things are busiest. Please hire good staff!

John

Drive thru is closed permanently closed and the outside ATM is always out of order

Solomon Mekonnen

Longest wait time I haven't ever seen in any other bank of America branch. I waited 1hour and 30 minutes but there was only 1 customer when I entered the branch.

S Stresky

I tried to use the ATM today and as soon as I put in my card the machine threw an error and kept my debit card. I went into the branch and approached Karen and explained what happened at the ATM. Karen told me that there was nothing that could be done, that no one at the branch has access to the ATM. When I asked who had access her response was that Loomis is the only ones with access but that they would not be able to give me my card back because I am not a Bank of America customer, I bank with USAA. Karen and I went back and forth, with me asking questions, for her to just tell me very matter of factly that nothing could be done. I asked to speak to her supervisor which she informed me that she is the branch manager and that there is no one above her at this location. What appalled me is that not once (except when I pointed it out to Karen) did she apologize to me for the inconvenience this has caused me. At no time was Karen actually rude with her verbage or her tone but my issue was that there was absolutely no sympathy from her, no remorse, and no empathy towards me and the situation that was created due to the malfunction of her machine. My debit card is linked to so many of my accounts, it automatically pays many of my bills on a monthly basis. This machine malfunction has terribly inconvenienced me as I am now without a debit card and with the 1st of the month tomorrow, my car payment and other automatic payments will get rejected as my card has had to be cancelled. Had Karen showed an ounce of empathy, sympathy, remorse or even apologized prior to me acknowledging the fact that she didn't, I wouldn't have been upset and probably wouldn't be even writing this review. And might I remind you, none of this is my fault. This is all due to a machine malfunction as I didn't push a single button prior to this error occurring.

Rafid Farhad

Customer service is very slow

Kelly Burke

Tellers are nice but this location is always understaffed. You can spend 30 min - 45 min inside or through the Drive Thru. It seems bad reviews are not motivation enough for them to try and improve. Takes a huge chunk out of my day to go here.

CLAUDIA GARCIA

I’ve been here for ever!! Ppl have been helped before me and I was here first!! THE GUY SEES ME AND JUST IGNORES ME!!! I swear I am this close to closing out my accounts!!!

Debbie M.

Several problems with opening an account, too many clerical mistakes made on the application that I caught. Management was very unsure of things. Application had to be done a second time due to more clerical errors, I'm unsure about this branch and their proficienty in banking knowledge. Took nearly 2 hours to open a savings account. We'll see

Tim Roat

Horrible hours, not at all convenient for anyone who works.

Lourdes Pulido

Friday 4:12 PM. Nobody at this center ever answers their phones. I've called 5 times. This isn't this first time either. Last week on Friday around 5 PM I had called more than 4 times, nobody ever answers. It's like they automatically decide to stop answering calls at a certain time before the branch closes. Which is at 6 PM not before that.

Cathy Esponge

Awesome banking

Mia Rodriguez vlogs

Horrible. Worst branch in all of Miami. Horrible customer service. Waits of hours is not unusual. The atm always runs out of money. The drive thru is useless, they will have the green light turned on but no one working. Incompetent tellers. People have been complaining for years but they dont just dont care. Horrible and disrespectful.

Kerri

I have been a BoA customer for nearly 10 years, though I had never been to this location, other than to use the ATM. I needed a document notarized and saw from previous reviews that notaries were done here. I tried calling twice before leaving work to go there, but neither call was answered. I arrive a little while after my failed attempts to call. The place was nearly empty, so I'm not sure why they wouldn't have been able to answer. It would have saved me a trip and my time since I had to go in person just to find out that there is no longer a notary there. BoA should have this information available and updated on their site for each location. They owe it to their customers to be transparent and helpful.

Troy Stevens Jr

You get what you expect out of a bank

Blanca Varela

Muy pocos cajeros y demasiada gente en Linea me a tocado esperar hasta 1 hora en linea

Edgar Garcia

This place always only has one teller. Be prepared to spend an hour and a half in line just waiting to be helped they need to fix their schedule or higher more people!!!!!!!

Tyra Roberson

Poor customer service had to wait an hour for a temporary card when it would only had took 5 minutes. Because the manager wanted to wait on an appointment to come first. This is unacceptable will need to change banks.

SJ Jones

I’ve been sitting in the drive-up line in One Place behind One Car for over TWENTY MINUTES!! I would’ve left if I could maneuver my truck out of the super-narrow driveway. Terribly Under-staffed!!

Melissa Smith

I had to visit this bank more than once because they needed to verify a check from my employer. Finding the solution for this problem is not what bothered me. How I was treated while trying to get this issue resolved is a BIG PROBLEM! The FIRST DAY, I stood in there for over 30 minutes in line. They had to call someone on their backend to see if they could cash the check that HAD THEIR BANK NAME ON IT AND MY NAME ON IT. I had my ID. I was told that I needed to reach out to my HR. Nothing else was explained to me. They shewed me away and I walked out feeling like, what’s wrong. I called my HR and went back the NEXT DAY(today). Wait time wasn’t that long. Whatever release was holding a check that I WORKED FOR, was released. Cool, all good. The teller that helped me sat in front of me rubbing my ID and flipping my check around like I was fishy. The manager ( I assume) remember me from the the day before, he asked if I had gotten it taken care of, I was like yes. The teller behind the desk handed me my ID and my check and said “it still don’t work.” Gave me ZERO eye contact, asked me ZERO QUESTIONS EVEN THOUGH SHE OBVIOUSLY SAW ME ON THE PHONE WITH PAYROLL. I bet if I had an account with them or If I was trying to deposit a $15,000 dollar check I would have received much better assistance and been given much better service especially since there were people there that knew I had been there for 2 days STRAIGHT. I only got answers when I asked but as a customer I’m asking because I DONT KNOW WHATS GOING ON. Customers dont know the in and outs of your business. If you see a customer no matter the age, race, size, sexual orientation, membership, or what you see or think they have in their account, make sure your customers are treated with 100% respect. I have been a store manager for 3 years. I just moved to Tennessee 3 months ago. I’m here rebuilding a store for these same reasons. Good customer service can defuse a situation even if their situation was not resolved in store. I was given a card from a rep the first day I visited this location for information about setting up an account with them. I would NOT bank with Bank of America at this point even if it was the last bank here. Not because of the situation that I KNOW they had no control over but solely because of the way I was treated and how I felt when I left. There are people that work at the bank who are there to help maintain and educate customers about the money that THEY make. I don’t understand why I left there 2 days feeling the same way when I was helped by different people both visits. I sense a culture problem.

LaVetra Taylor

This bank sucks. Bank Of America was the first bank I decided to open an account with and I regret it. It took a whole week just to verify my check. I have things to pay for and I can my cause my check doesn’t hit my account for a week.

alberto esiquio

(Translated by Google) It's ridiculous that most of the time there's only one person in front, when there's almost always more than 15 to 20 people waiting in line (Original) Es ridículo que solo la mayoría de tiempo solo hay una persona en frente, cuando la casi siempre hay mas de 15 a 20 personas esperando en linea

Loay Elfadli

Longest waiting period ever

Luis Arevalo-Torres

Business banking line is never open. Expect 20+ minutes to see a regular teller for business deposits and withdrawals.

Natanael Tovar

(Translated by Google) If I wait death comes first before I attend ke (Original) Si esperara la muerte me Llega primero antes de ke me atiendan

Askar .

I haven’t received a deposit check here today. and another revenge was taken. and for them I spent 2 hours.

Patricia Herrington

I use this Bank for my work. Doing deposits are a pain in the butt if you have to make them after Bank hours Kama I sit in line sometimes for over an hour because their ATM is right in the same drive-thru Wayne as the night drop deposit. They're not careful with their deposit slips. The tellers inside are extremely nice not too fond of the bank manager. I would not use this bank for my personal account I would not use this bank for my business account either.

Mo Jo

i wish Management in this branch can be provided with Customer service training, that would improve your business.

Miriam Romero

(Translated by Google) I have always had my accounts with Banco de América and today I went to this place and they treated me very badly ... a blond girl with curly hair ... it has been my worst experience in the bank ... very unprofessional .... I will never go again (Original) Siempre he tenido mis cuentas con banco of América y hoy fui a este lugar y me trataron pesimo... una muchacha rubia de pelo crespo...ha sido mi peor experiencia en el banco....muy poco profesional....nunca más iré ahy

ERNESTO RODRIGUEZ

Muy profesionales en la atención al cliente.

roi aharoni

One cashier for line of 25 people's I'm sure that it will never happened in summerlin location. It's sad for you

FXBelle .

This location of Bank of America is the worst. it doesn't matter what time of day I come, they don't have enough people to help the number of people that come to this location. I avoid this location at all cost. The people here also have a very bad attitude!

Scott Carney

Waited 22min & 49sec in line just to be told I need to wait 30 min. in an other line. The other branch closed because of slow traffic. No People walked out cause of slow incompetent staff, the last bank standing is no better.

Clancy Scraptasner

This branch of B of A is chronically understaffed. It has six teller windows, but never more than two tellers working. This morning, I had to wait in line for 20 minutes. In the meantime, the branch manager and assistant manager twiddled their thumbs in their cubicles.

Corey Austin

I'm am sitting in Bank of America right now talking to relationship manager Ms Rogers. After going to the teller and now waiting to have checks verified from Bank of America customers. I don't mind paying a fee to have the checks cashed but Ms Rogers just told me that I'm not even a customer. Yup, nor will I ever be one. Great relationship manager .

Oscar Jmz

Every time no matter what day of the week it is they only have 2 people behind the window working is ridiculous have to wait 45 min in line just to cash check.

Ivan Tarter

totally valid. great staff

Dominic Forth

Don't waste your time coming here. I drove 15 minutes here to open up a new checking account and enquire about their cashback rewards credit card. I waited 20 minutes to see a banker even though there was noone else there. When I finally saw someone, I was told I would need to go online to set up the accounts?! What a waste of my time. I pushed back and said I wanted to set it up in person but they said I need to go online. I'm going to take their advice and go online... to find another bank!

Mike A

This bank is a joke. They place holds on checks deposited for a week. How is someone suppose to pay there bills? Then they say go cash it elsewhere and deposit the cash. If i have to go to another bank to cash the check then deposit it there, why the hell am i banking with them. Just a joke, always argueing about overdrafts due to funds placed on hold. Just a joke. Customer service is terrible and they don't explain thing thoroughly. Im done. Dont bank with this lame "BANK"

Puppy_ lily

Atm never works smh

Chris Laws

If I could give lower score I would. Has to wait in line for half an hour due to only two tellers and only 6 customers. There was at least 6 other employees standing around. I wait all that time to tell me they won't cash a check from their bank.

M Modarest

I spent 40 mins to deposit money into my account ☹️

Shawn Cullipher

Love my bank!

mayra gutierrez

Este banco no sirve estuve ahi mas de 30 mnts y cuando era mi turno pasaron a otra persona que acababa de llegar ... son muy lentos la verdad no regresaria ahi por su mal servicio

Kyra Bailey

Worst bank horrible service how do you only have one teller working line long it's hot in here n stank !

kathleen velner

Absolutely hands down the best banking/financial institution in the country. Has everything for your personal and business financial needs. Including a partnership with Meryl lynch investments among others. The perks are top notch with updates and state of the art apps, atms and software. The staff is the friendliest, most knowledgeable and accommodating of anything I've seen in a very long time. If you need a positive change for your finances, this is the place to go.

wesley369 .

They got me to sign up for my first credit card. After the first year of active credit I'm only 122 dollars in debt. I'll give that 3 stars, guys! Could have been worse. Could have been 700!

sara nasir

The staff are awesome although the bank regulations make no sense at all. That needs to be reviced.

Vladimir Skotsen

Most of the time I have had good experience at this branch, however today I came for my appointment and had to wait 1.5 hours for my appointment! I will go to a different branch next time! This is unacceptable

Tim Marose

They have really long lines at the ATM machines as well as inside. I learned that you can make an appointment online though, and that will be helpful for the next time I need to go in to take care of anything.

Connor Auld

They literally have never answered the phone in the 5ish Years I’ve been banking here. I’ve just given up on ever speaking to someone at the branch over the phone.

Amanda B

I would have chase instead of Bank of America if they had it here in south Carolina. Both Bank of America locations in Myrtle Beach are terrible!

Mindy Segal

Long wait times.

liza Adams

The guy who sits in the back right side as you enter was unfriendly and unhelpful. I walked in 30 mins before closing time and the guy who handles Merrill Edge wasn't at his desk. He didn't bother finding out where this guy was and also told me to go to the wrong place on Duke St. who could help me. I also felt he was being nosy with my account and studying the transactions when it was completely unnecessary to what I needed. Too bad, this is the closest location to me, but I'll go to another one.

Mohamed Ahmad

Very slow service everyday i have to spend an hour just to insert a deposit

GSD Mom

Place is a joke. Always only 1 teller. No drive thru.n

Dawn Roberts

As soon as I walked in Daniel greeted me and guided me to his desk. I had 568946 different things I needed and he handled them all so quickly. Usually when you need to dispute a charge they tell you it’s easier to call but he didn’t tell me that and I was so thankful. I was pleasantly surprised. Hopefully he sees this, Thank you so much!!!

Courtney Jones

I went in today because I was a victim of a scam, I was directed by the police officer that I worked with to come and see what we could do about getting my money back. When I asked the blonde woman at the counter for help on the next step, she was very rude and short with me and I ended up leaving very flustered. Nobody even said goodbye on my way out. Overall not a good experience considering how nice they were to me last time I was in. Wouldn’t consider banking with this branch in the future based on how rude the tellers were. Though the young gentleman who works up front is very pleasant and helpful.

Kendrick Perkins

Several of the relationship managers here at this branch are very disrespectful to middle-class families. With the recent news of them trying to screw over hard-working families it should come as no surprise. I tried to apply for a cash-out refinance of my primary home to help with my daughter's college. The banker took one look at our tax returns and pretty much told us that we shouldn't even bother applying because our income was too low. It would be a waste of her time! She was disrespectful and condescending. She even suggested we try payday lenders if we were really desperate for money! I couldn't believe it. I hope they really get a fix on their attitude. Sorry if we're not all wealthy clients to help pad your bottom line. There are actual hard-working Americans that need help. I will not be going to this branch ever again.

Nathalia Elias

Drive thru ATM and ATM located inside the bank rarely work for cash deposit. I’ve lost count of how many times I had to wait minutes in line to simply make a cash deposit. Staff are unhelpful and unwilling.

Ferdi abi

Respect you self, go others.. front desk guy with beard guy don't care look like he is manager i think he dont want work he want sleeping all day i delete my acc allready i don't care Either too

Melissa Fernandez

Try to avoid going here at all cost. Customer service stinks.

Daewon Lee

Great staff!

MinnesotaVikings Fan

Horrible to work with. I closed my account with BOA and opened an account with Service Credit Union. This branch always has a shortage of tellers. Long waits. High fees. Today, I went to the bank to deposit cash in a friend's account just to help her out. I was told that they would not accept cash if I didn't have an account there. They would accept a check. Somebody please help me understand that why a bank wouldn't allow you to make a cash deposit but would accept a check which is subject to bouncing. Bank of America is running their company right into the ground. It's no wonder they have the WORST customer service rating online. STAY AWAY.

Amanda Allen

Never have staff im here now on a friday early afternoon the most busy day of the week and they have 2 bank tellers total and the line is almost out the door this is beyond not cool and the tellers that are here are to busy having conversations with people about other things and not taking next in line its terrible!!!

Jerry Pike

2 tellers with the line nearly out the doot. Then both working on one transaction.

Joe Murchison

I’ve been to BOAs all over the country and this is by far the most unorganized branch. It’s the only location in Indy but avoid at all cost if you can.

daniel camacho

They take a deposit from you then hold it for 9 days. if we were to take money from them ( overdraft, loan anything) they charge intrest or fees but they can hold my money for verification for way longer then necessary with no issues. very poor practices. then when I try and cancel the transaction to go to another bank that will not waste my time. I was told that they can't do anything and I will just have to wait. I have talked to my lawyer and they released the funds already. so I want to know how its legal to take my money do what you want with it for a week and a half then release it to me?

Bradd Olund

Really nice bank clerks and I feel like it is never really busy which is nice. They are also open on Saturday's!

Dany Florez

hi like

Leonard Smith

My

Franklin Payano

It's Great

Peter Uliano

Always a long wait and line unlike any other bank in the area. Very under staffed and a slow experience every time.

carolina

Good bank but better off going to another location due to art construction

James Lukey

Nice to have a branch in the area now. Staff was friendly and helpful.

mr mister

Ive been with Bank of America since 1993 (military).....but i think i'm switching over to a different bank or credit union. Here is why. They closed another branch here locally and now this branch seems to be slowly dying. The biggest issue i see is the ridiculous hours this bank has. Open at 9am / closes at 4pm every day. Even worse on Saturday. What happens to the people that actually WORK during those hours? How is a person supposed to bank here if they are not open past 4pm?

S L

indoor atm which is a huge plus. you have to scan your boa card to get in

Bridget Wilson

Reposting my comments about this BOA location. I want to congratulate Andrea and Tamara for their great customer service! However, I do think BOA could swing for a tiny increase in the budget, so there is an extra phone line when the team is reaching out to customers by phone. The central line will ring and ring, when it is tied up.... All the best and thanks!

David Zafiro

Mandy is the best She's fast and always on good mood thr best service I ever had in a Bank of America's branch

Rebecca Valdes

Convenient location. Staff was very helpful and friendly. Not far off of I90.

Steve Lessor

Always receive awesome customer service. I've always been greeted at the door, and been able to complete my business with ease.

Vikash Kumar

Friendly staff

Drew Faulkner

Was denied for a business credit card that I really needed. Might have to cancel my account

Rafid Farhad

Customer service is very slow

Kelly Burke

Tellers are nice but this location is always understaffed. You can spend 30 min - 45 min inside or through the Drive Thru. It seems bad reviews are not motivation enough for them to try and improve. Takes a huge chunk out of my day to go here.

Sabz

I walked in this institution at 3:36 today, and there was approximately 6 people ahead of me. I waited in line for over 20 minutes with 2 tellers on the teller line, and there were about 7 people in line behind me. I approach the teller to make a deposit, and was told I'm sorry we don't take cash deposits for non-customers. I understand that every bank has their own policies set in place, but you guys need a sign visible for non Bank of America customers. The teller wasn't friendly nor asked me if I would be interested in opening an account there. (Perfect opportunity). Some of the employees appeared very sloppy in attire. This is a professional environment! Management needs to step in and further train their staff on cross-sales and appropriate work attire!

Lorenaopo [012234567809ssdth y iijll Alvarenga

I made a deposit thru the ATM on Friday 7/12/19 before 5:00pm (the wait in the lobby is always too long). My funds will be available until 7/23/19 because the funds were put on "Hold". I am now used to wait 2-3days for the ckeck to be cleared, even though is from the same bank!. But this time the hold is way too long, and their excuses are ridiculous! Is very upsetting and Noone seems to care. All they tell you is: get direct deposit, or go inside cash it, and then make a deposit. They try to blame my employer, but the funds were cleared right away. Because we have the same bank. Maybe if, the wait wasn't too long, i would consider to go inside. did i also mention that this branch does not offer drive thru services. My advice: don't waist your time calling or going to this branch!. In reality this happens often to many of us, and not only in this branch.

Miranda Jaynes

Never had and issues besides it's always something going on with the ATMS

SJ Jones

I’ve been sitting in the drive-up line in One Place behind One Car for over TWENTY MINUTES!! I would’ve left if I could maneuver my truck out of the super-narrow driveway. Terribly Under-staffed!!

L Martinez

Some of the sloooowest customer service I have ever experienced in my life. This bank is seriously understaffed it just makes you want to take your money somewhere else.

Paul Johnson

Has great customer service!

amie picking

Worst customer service ever.

Bobby Firouz

The Worst Service, wait time of 2 hours to do a simple Bank of America to Bank of America wire transfer. 11 employees working but only one person could do the transfer, all the rest of the employees standing around doing nothing while I had to wait 2 hours for that one employee to finish up to do the transfer!

Nassim Haouam

Best costumer service ever. Do yourself a favor and change your bank from PNC to Bank of America. When you come here ask for YOLI

JOEY TAYLOR

BOA is the worst company that I have ever had the misfortune to do business with. They are not for the working class. If you are one day late or if they haven't received the payment by the required due date....due the mail they call continuously. Even after you have called to informed them that the payment was mailed in and you give your check number and/or money order # they still continuously call you. You can not call and pay a BOA bill with your debit/credit card over the phone you have to have bank acct information from the payee account and you get charged anywhere from 15 to 24 dollars to pay them....wow We are currently looking for a new mortgage company

Daniel Alas

Walked in to take out some money from my savings because i didnt have a debit card and my checkings had been cancelled due to an overdraft from a year ago, the manager helped me out and ended up getting me set up with a new checkings account, very good people.

M Modarest

I spent 40 mins to deposit money into my account ☹️

sara nasir

The staff are awesome although the bank regulations make no sense at all. That needs to be reviced.

Mike Sweeney

Wish they had a drive thru

micah callahan

They are not reliable at all and customer service is horrible !

Tonya Bowling

I have banked w a few other banks over the years, but Bank Of America has resolved my issues so quickly n w ease. The only 1 thing that I kind of disagree w is my monthly maintenance fee because of not being able to maintain the higher balance. Other than that I'm very happy w this bank. Also they offer a secured credit card w a low deposit to help you rebuild ur credit n don't require a start up fee to start using the credit card. Just a $39 annual fee that comes on ur 1st billing statement.

Mia Taylor

I've never seen a place so set up to succeed, fail so miserably. Tellers are not helpful atm Tellers are half broken and card access to get in after hours is a joke. Please tell me someone reads these and is willing to make adjustments. Also, plan to park a mile away and walk.

Angel Martínez

Es un banco con gente muy amables y estacionamiento gratis

Carlos Juárez

I like Banco de America I have been a customer for fifteen years. But 6 months ago I moved to cleveland TN. And I'm surprisedbut there's no bank here in Cleveland Tn. We need!!!!!!

Arezo Yasa

The staffs are not clear financial adviser asked me to apply for new credit card and it will be without interest but now every month they are charging high amount. the staff doesn’t have knowledge of banking i will cancel my account with this bank soon.

Don Web

Terrible service

Vitaliy Varlamov

Great experience. Very helpful customer service. Using this BOF since 2010, always recommend it to the friends.

Raymond Gerges

This is hands down the worst bank you will ever deal with .... Stay away at all costs

Ray Chaaban

The wait is too long. It doesn't matter if it's inside the bank or at the drive through, they still keep you waiting either way. I own a business, and I need to deposit checks almost every day. I'm wasting almost one hour from my time every day just to deposit a check. Not convenient !

Mary Calderone

very good

Dan M

Lazy asses, close at 4 p.m. on weekdays. this place is a joke

Joe Knecht

Possibly poor excuse of a bank

Jason King

Longest wait in any bank of america branches in the area I visited!"

Lynda Jones

Friendly staff. Veronica is awesome! Yes, it's a busy branch but I don't mind that because staff goes out of their way to take care of everyone in a timely manner. I love this location for it's diversity and enjoy meeting people while I'm there . And, they are open on Saturday mornings! Win win!

ahmad nijim

Very bad customer service, we were waiting for over 30 min and the customer sevice agents sitting in the office texting on thier phones , then one of them took break cz there was people waiting for customer service, and i had to stand up and hallo at the manager (kim) , she came over and the said we have appointments and i told her i dont see any appointments or people at the customer service desks , she was very unprofessional and nasty she said you dont know what we have, we know our job better than you, then she made me wait another 10 min meanwhile no one came before me, after that one of them took me and they start taking in spanish something i did not understand, bad customer service worst location ever,, i will close my account after that bad experince and give another bank my business .

Doug Peterson

It's a bank of course they all are bad

Scott Jones

Teller was a nice gentleman. No problem there. The problem was that the bank only had 2 tellers working at 2:15pm on a Friday afternoon.at this busy Gunbarrel Rd. location. One more teller would have moved the line nicely.

Aerica Hayes

Need more locations!!!!! It’s so inconvenient to have to travel all the way downtown.

Jonathan Smith

This is the worst bank I’ve ever had the displeasure of dealing with! Waited in line for over 30 minutes carrying a kid only to be told they can’t do cash advance if I’m not a member there. No one offered me an account. Nothing. I have several accounts business and personal so their loss not mine!

noe malvaez

Horrible service!! Two tellers for at least 100 customer line. Two girls were just walking around.

Umer Waziri

Greg, warmly opened the door and met right the second I entered the branch. The whole process was personable warm and most helpful. Yes, the telling area took about 25 minutes to process what should have been a 5 minute job but overall, I am real happy and will happily refer family and friends to give their business to this branch.

Stephen Rodriguez

It's so small bank reps were rude and the room to discuss your personal information with the bank rep is shared between 2 people. Needs to be closed

Nicole Cirigliano

The bank itself is great, but I have had Dawn at the front desk twice and both times she has given me incorrect information and had an attitude while doing so. She will roll her eyes when you ask a question and make you feel as if you're wasting her time - not to mention she is extremely slow. Everyone else is great. Try to avoid Dawn if you're looking to enjoy the rest of your day.

Charles S

Long lines, poor customer service. However if you use the “digital teller” option you’d beat the lines by 5-1 every time as no one really know what in world it is. Plus you can come in and see the “virtual teller” up until 10pm and well if there’s a line at 10pm than BOFA just needs to open more financial institutions

Laura Werner

2 ATM machines make it easier to get in and out.

Devin Eden

extreme wait times for basic services. One of the worst banks I have ever been to. Massive Failure!

Ronnie Perez

Don’t brother calling they never answer, but when someone actually answer the phone the hang up on you because your calling back to back! Horrible service, they claim they are always busy. If you’re always busy then hire more people. Not rocket science!

Barbara

Terrible. I opened a bank account online and finished opening it in the bank with a Banker and for no reason they closed my acct leaving me stranded and unable to get to my cash. Even the nice Banker Pepi was pretty baffled at rhis it's now been almost a week and they still have MY MONEY in an acct that they have closed. I've spent enough time in the bank and on the phone with these idiots and no one can give me an explanation. .They just lost me as a customer and I went down the road to Key Bank which was completely hassle free. Unbelievable terrible experience. I feel bad because the actual Banker himself Pepi was awesome . He needs to go and use his awesomeness working for another bank. I would not recommend banking here at qll

Cesar Eli Betancourt

I’m glad to have the first BOFA in Utah

Lynn Tremblay

Phone #'s get automated system only! I was told to drop off or send a copy of info required 3 days later was told to pick up docs. That originals are needed. Called main office back.. now I'm told I can Fax it!

Rubby Mercado

Es mi banco preferido ,muy familiar excelente atencion.

Cesar Barron

Has 80 Bad Reviews! I was about to write one and obviously Bank of America doesnt read them. Wells Fargo on eastern has more tellers than customers. Then when your at the window, you have all this people right behind listening and watching you.

Oshi Moscovich

What a waste of time. Line takes for ever and now they have a "great" service that you can schedule an appointmrent with the banker. Don't waste your time and try to come at least 20 mins late to your appointment.

Asef Alexander Noorzai

There is a reason this place has 1 star. Avoid like the plague.

Gary Galoot

Good fast service. 2 ATM's. Nice people to wait on you

Katie Line

This location is awesome. The facility is brand new so it's very nice. Plus the staff is very friendly and helpful. :)

Leeanica Camero

There is about 6 employees and only 2 at the counter with at least 20 people in line.. an I have to now either have cash on me or drive to another bank to get a temporary card because this location does not have any temps.

Natalie Berman

+1 to bad customer service. They are pleasant but EXTREMELY slow and never have more than one teller working, no matter how long the line. The customer is their least priority. They will be chatting, counting money BY HAND (!), etc., looking you right in the eye but not step up to the next window to speed up the process. There is no parking ever, people have to doublepark, and they also closed at night and on week-ends, making it impossible for a working person to use their services.

yavuz selim Ermaner

This is my second time to visit customer rep at this bank and Anthony helped me in both. His knowledge and ability made the process easy and smooth. Thanks to him and I mean it.

Anabel Montalvan

They are always so full and that's because they move so slow one thing that always bothers me, because seeming as its always so full and so slow. I go through the ATM instead right! well WRONG!! their drive up ATM never works.. I mean it does work when it wants to or when they want it to work but other than that you'll pull up to the screen and it'll say sorry this atm is temporarily out of order eeh and it's so irritating even more because it's the closest one to my house and the next one to my house is about 7/8 miles away

Peter Freeman

This is the worst BofA branch I have been too. The staff is lazy and rude. You are better off driving over to mill creek where the employees will actually pay attention to you and help you with your needs. A hour to see a personal banker when no one else is line is too long. I have been to over 30 branches and never waited longer then 10 mins

Jessicka Jones

Each and every time I come to this location or any other location it’s always busy an not enough staff

Yanire Braña

I am very happy with the service. This branch is by far one of the best that I have seen. The team is so nice and efficient

Andrey Kosarev

Never again, on a busy day have one teller and 5 financial consultants, no thanks I don't need a credit card but need you to freaking help customers in line

Alba Williams

They don't have enoth employee, and sometimes you have to wait for to long.

Michael Van Dyke

This is the absolute worst banking branch I have ever been too. The facility has 2 door greeters and but 1 bank teller. The bank teller is extremely rude after waiting 33 minutes for service. I will definitely be taking my business elsewhere

Queen Q

Worst experience ever one teller even you go during week day they don’t appreciate customer at all I just love to Chattanooga I am highly not recommended this bank

Natya

Recently my account started being charged a $25 maintence fee without notifying me after an account change. Called Bank of America customer support and they would not reverse the fee. Large banks taking advantage of average customers with fraudulent billing practices is common practice nowadays, and BoA is leading the pack. There is no way for customers to stand up for themselves other than by switching banks.

Ms. Nutter

Uuuggghhh...always at least an hour long line when I go. They've been promising more locations for the past 3 years. Finally switching banks today so it'll be my last time wasting an afternoon here!

Sami Tewam

i like dealing with them

Fidel Lopez

Finally a BOA in Utah Yes!!!!

Anne Fry

absolutely the most inept and unhelpful people I have ever dealt with. Take your banking elsewhere as they have no desire to the customers they have (or had in my case)

joelle jones

Worst banking experience

Stefano C

Waiting times are long, they are under staffed. They need 3 full time tellers

Zach Stock

you would literally have to be a masochist to choose to do business with this bank. absolutely hell bent on screwing the customer at EVERY turn. seriously....do yourself a favor and keep your money under your mattress if you are considering using this bank.

Manu M

i visited this bank to open up a credit Card for my friend. its good/friendly environment, oh and luckily he got it approved :P. it got drive through too.

Maxwell Fisher

Worst location. One teller. 30 minutes in line. Almost every time and I dont have to come to the bank often. Worst customer service

Peter Nguyen

Having an appointment at 12:30pm. And still sitting here waiting for a staff. Updated : Isaac Garcia is helpful and kind. I recommended come to see him

Juan Carlos Valencia Gomez

(Translated by Google) Pity attention (Original) Pesima atencion

Leonardo ❸❸

Lousy service there is always 1 single person receiving transactions and a row of about 10 people a day

bryan patino

This place sucks. It's super slow the only have 2 tellers on a Friday and they are super slow in general this place sucks.

Senior Master David Lee

worse bank ever bad management slow as snails need more employer

Libby Hsiao

I don't normally want to step into a brick and mortar bank unless I absolutely have to. That being said, the banking agent was friendly, courteous and incredibly helpful. She was more than willing to get me a reference letter to apply for a credit card (from a competitor no less). She then went on to get me instant approval for one of their credit products and even had it expedited to me in two days at no charge. I think the reason why a lot of people have bad experiences is because they fail to schedule an appointment. From what the bank manager told me, they are a new entrant into the Denver market and don't have many locations and everything is funneled through them. It also would have helped to know that they have parking facilities and will validate your parking.

Jumpman 23jam

BofA just needs to close down, 3 atms in denver and most of the time atms dont take cash because theyre broke down, the cherry creek atm is closed on sundays and doesnt open until bank open m-sat. Ridiculously inconvenient. Closing my acct tired of dealing with this bank cant believe i lasted 6+years. IM DONE......

Jae Lim

Stupid Google. It says it opens until 10:00p but when I called branch it closes it 5:00pm Fix it.

Ammar Al Qaysi

Most terrible costumer service and management.

D.P. Thomas

Good service even though I didn't had appointment as I was not known that I have to take appointment, they attend very quickly and nicely. Really appreciate it.

CityDump Records

If you want you account froze and your money held hostage over not filling out their random mailers they send out go here !

Casey Porter

No atms north of denver?

jason salamacha

I didn’t see any good reason for taking out the drive-through services my parents are elderly and have a hard time moving in to take of the drive-through service is just ignorant to me I was told the reason why is Bank of America is the leader of banks and he knows 85% of the money in the US they set the bar but this is a very bad thing to say You’re the only the leader in banks because you have the most branches great for you when did customer service not become important so every other bank in the country is wrong you should get ready or drive-through service according to Bank of America trying to be the leader in the industry does not mean you can’t don’t have to give service when it comes down to it you were just worried about your bottom line Yes I do understand that online banking and no real person though so you don’t have to pay them hope your bottom line

marco munoz

30 persons in line, and the store manager said that is not going to change no matter what,sucks

Brock F

Terrible online services, terrible customer Servicex and outrageous fees. Bank with your local credit union instead.

Ismoil Muminov

Make sure you bring your lunch to this place, cuz you gonna wait all day long.

Natalie B.

I have had two separate experiences with this branch that ended with opposite results. One good and one bad. And not just a little bad but terrible. The first experience there, to my surprise, was very pleasant. The bank is located in Cherry Creek shopping center. One of the most elite shopping malls in Denver that houses all the brand names and fashions people both rich and poor love. I realize that this area attracts the "boujie" judge mental type to not only shop but to also work there. Normally would take my business else where to avoid judge mental stares, and assumptions that I'm there to cause trouble but Bank of America doesn't have very many locations, especially locations that are familiar with the Money Network program. Back to my first experience, to my surprise, the young lady greeted me with a smile, promptly handled the business at hand and cashed my checks. She even made the mistake of quoting me a service fee, but quickly apologized when she realized her error. Again, I was pleasantly surprised so when she asked me did I want to set an appointment to come open an account I agreed! She was so pleasant, how could I not! I figured I'd look into the company and what they have to offer! I left feeling good about the whole experience! Three days later, I went into the office to cash another check as I had done earlier in the week. This time I was greeted by a gentleman who seem nervous. When he tried to process my check he didn't do it in the same manner and the young lady did earlier in the week. The young lady use the telephone to access my account information and verify the transaction. the gentleman tried to process my check as if it was a normal check. So I knew something was going to go wrong. He told me he could not cash the check and advise that I speak with whoever wrote the check for me. I explained to him that it was my account, and that I had been in the office and earlier in the week and had two previous checks cashed, for 10 times the amount of the check that I was trying to cash that day, with no problems. I asked that he get a manager to help advise on the situation. I was concerned he didn't know how to cash the checks since they aren't conventional checks. When the manager approached she took one look at the screen, wrote RTM on the check, looked at me and stated I'm sorry we can't cash your check. I asked her why and started to explain when she just nodded her head and looked at me firmly and repeated herself tight lipped and under her breathe, "I'm sorry we can cash your check, you have to contact mMoney Network, we can't call them. And just gave me my check back. I just stood there, feeling humiliated and unable to get the only money I had in my possession. I was confused so I called Money network just to be sure everything was correct when I processed the transaction, and they confirmed everything was fine. The confirmation that The transaction went through successfully with confirmation that the lady was just being stubborn and not wanting to help me due to her own personal reasons. Without listening to me she just told me she was unable to cash the check, she didn't attempt to give me any explanation. She didn't try to help me figure out what the problem was or listen to the fact that I cashed checks previously in the week. Instead she treated me like a pest and promptly rushed me out of line. When I called Bank of America to confirm my transaction went through and they stated the error is on their end. I'm not stopping at this review, I'm writing a letter to go to the Corp office as well as this branches manager. I want them to know the situation and how their managers at the Cherry Creek Branch are treating their customers!

Mack and Kate's Cafe

Come on 1 person on teller duty Friday afternoon 12:25 obviously not interested in customer service or do they appreciate their customers time. Find another bank!

A Khan

Worst bank ever

ronen moscovich

Worst bank ever and here are the reasons 1.try calling them and talk to a person 2.limited staff 3.no ach transfers on online business accounts 4.response time on emails too long 5.no way to set up appointment cause you can't call them directly 6 the worst for business accounts when time is of an essence 7.wait time for banker.. although they started with 35 min,it's been an hour and I'm still waiting. 8.even 1 star is way too much.

Alexandria Brunelle

Worst bank experience ever

John McMahon

To all at. B. Of. A. Sure glad I was the. Super on this project. Great. Building and. Thanks All at. Evans. And. Sons. Construction that I worked for all there help. .

James Schoditsch

Wow, the wait times.

E. S

Was helped a time when I needed them

Robert A. James

This is the best Bank of America location. I walked in and was greeted and assisted right from the door. I needed to make a credit card payment for my mother and at first the teller said I wasn't authorized but one of the branch managers stepped in by the name Heather and was willing to make an exception for me. She didn't have to do that but she did and I'm very appreciative. I feel all the associates are first class professionals, and the bank is blessed to have Heather as an employee! I'd highly recommend anyone opening up an account or doing any kind of financial services at this Bank of America in Woodbury.

Hugo Perez

(Translated by Google) In this full day fortnight .... many people want to change their checks fortnight and leave their jobs go to the bank and .larga SURPRISE line of people waiting and only 3 windows taking all this very slow service people ... ..GREAT. ... (Original) En día de quincena esta full....mucha gente quiere cambiar sus cheques de quincena y salen de sus trabajos van al banco y SORPRESA .larga fila de personas esperando y con solo 3 ventanas atendiendo toda esa gente muy lento el servicio .....GRANDIOSO. ...

Howard Casler

I have been banking at this branch since the 1980's long before it was a Bank of America the staff at this branch is like family! Sometimes better then family! I am handicapped and they take very good care of me are very understanding and friendly! Better then other Banks in our area!

N Winder

The phone number the paperwork from Bank of America does NOT work!!! The same result for the numbers I find on line!! How is a person supposed to contact this company if none of the numbers for contact work!?!?! This is not only disappointing, but HIGHLY UNPROFESSIONAL for a company that deals with so much money and information. Is this inability to be contact planned....?! Is there a law about giving non working numbers to the people you are supposed to be helping and working for and/or with? AGGRAVATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ashish Kumar

These guys are awesome. They were really helpful with my needs. Kudos to Joshua Means and all the staff. Im glad they have a branch in Denver.

Nathalie Mateus

I've been to several locations and this is by far, the one with the slowest and lowest quality service. They have only one teller and when asked to have additional ones, the manager just tells you to go to a different branch.

Caleb Driscol

Horrible Customer Service. They never answer the phone and they closed all of their locations in my area. I'd like to close my accounts but I can't contact a live person. Terrible Bank...

Ermiyas Adefeye

This bank the worst in N Virginia . Frist , employ not look like happy by they job , always when I in to the every one face not happy , Second, the bank have a lot of employ but work meybe one or two even lane big they don't care . I was there yesterday I wait almost 20 minutes, work one girl only the rest they are not work . Any way guys not go that bank go to around the corner Captial one bank this bank have very good employ and good customer service!!!! I have Acount with the they are the Bast of Bast people.

Joseph Schwartz

Customer service here is very poor. The receptionist is rude. Bank of America is okay if you never have to deal with an actual person. Don't even think about calling this branch because nobody will ever answer. I tried, unsuccessfully, to get in touch with the branch manager multiple times but it's impossible. If you're going to use a local branch, use the Gaithersburg branch but I don't recommend the Germantown branch. I'm cancelling my small business account this week in favor of a local bank where people actually help you.

Katie Brong

Worst bank of america. Takes avg 30 to 45mins wait in line

Guillermo Lopez

They have 2 tellers to take car of 10 people in line plus 5 people in the drive-through . I told them about my concerns of have so little teller and their response was "O well we can't do nothing about it"

Scott Schroen

I don't know why I still Bank here. It's not often I actually need to go in to a bank but every time in the past few years I've needed something from this BofA branch the wait is 10 minutes plus with one teller. As I type this I'm the 11th person in line for yet again one teller working. On top of the long waits the service is blah. I don't need high level customer service but some level of politeness is appreciated. Tellers are often emotionless. I suspect it's not their fault but that the management at this branch is poor. It's obvious when a business is well run because when people like their jobs it shows. Walking out now. Today's the day! Opening an account somewhere else!

Meghan Page Nickless

This bank made us wait twice for over an hour even though we had an appt. & took zero ownership & responsibility. Totally unprofessional & a cluster mess of a team. Do NOT go to this branch.

Lluvia Idiaquez

Sooo happy we have an actual Bank of America here in Utah!

David Chang

Do not bank here. They are a bunch of thieves.

Raif Box

Just open an account with Arvest or Federal Credit Union and save yourself the fees and headaches from this place. Rude management that's unwilling to give you the time of day to listen to any issues. Outrageous overdraft fees, and they charge you monthly if you don't have direct deposit. I will say that the tellers and the other employees are very nice and helpful. But any time you come in with an issue the manager Jasmine will brush you off. Closing my account now, after 6 years of putting up with them.

William Vasquez

(Translated by Google) Very friendly staff the only bad thing is that there is only one open box and it plays Wait up to 45 minutes to be attended (Original) Personal muy amable lo unico malo es que solo hay una caja abierta y toca Esperar hasta 45 minutos para ser atendido

freerange rv

20 minutes to cash a check and wouldn't cash it cuz I couldn't quote on quote verify a check drawn off of their Bank.. $8 to cash a check that's coming from their Bank just biggest Crooks poor customer service I'd recommend somewhere else other than Bank of America that has had a billion dollar bailout from the government been known to scam their customers and fraudulent accounts

Sivaraaman Karuppaiya

Had waited for an hour to change reset debit card pin and still waiting.. Seems like no employee has any empathy people waiting for long time. Will not use this place again

A. Lemar

I just killed an hour and half waiting for someone help me do a wire transfer.... Not acceptable, bank transactions should smooth and quick not waste all this time. This bank is always understaffed and everything takes much more time then it should. One teller on the window is the usual and the most you will ever see is 2 and for customer service they usually have two people assistant customers. That’s not enough staff BOA

Amanda Laija

Hours are not convenient. ATM line is always long, takes me more than 15 minutes to get through on a regular weekday, I don't even try on Friday or weekends. The inside could use more staff, it takes to long and everyone get frustrated.

Kim Parsley

This branch is so unfriendly. The tellers have their computer screens right in front of the window so you can barely see them. They were not helpful or friendly. I needed to make a cash deposit for my daughter for an emergency, and they would not allow it because I was not on the account. I had to wait 15 minutes to talk to a manager to get an override to deposit $200. I will suggest to my daughter to close this account and bank elsewhere. Horrible experience.

hema dhamala

Fast and friendly

Ryan Ostrower

Largest bank in the world, can only afford 1 teller. Long lines, opens late and closes early. Forced to use this Bank for deposits from my company and will most likely be closing my account with them as this seems to be the status quo

Hien Nguyen

The greeter and all the tellers are really nice & polite. I've seen them deliver good news and bad news (unable to help with something) to people always in a polite and kind manner. I was able to set up an appointment and was helped within a reasonable amount of time, and got everything I needed. Dunno what the bad reviews are coming from, though I guess I can understand the hours could be better.

Osama Almqdashi

The stuff are really awesome and helpful

VICKEY D WILLIAMS

Expertise r great in procedures and follow up with response or reply. Veru nice people who care. Caleb goes extra mile for customers sensitivity and good demeanor

William Bradford

Very good service

Dylan Trudeau

I don't bank here, and I'm glad I don't have to deal with the lobby staff more often. Nhu, a female associate at this branch has been particularly rude and impolite every time I come in. She maintains an attitude that it's my fault that I am occupying her time while at work and that I should be punished for doing so. I've come in several times because I haven't received any e-mails or calls about closing an account despite being told I would. Then, after coming in personally to check in on the status of said account, I was rushed out by Nhu and told subtly not to come back in and to wait for a call or e-mail which may or may not come through to me. Unprofessional behavior, and this post won't change anything but maybe someone like myself will know what they're getting into when they step foot into this branch.

MrRandomuser99999 .

Terrible ...only boa in town. Had to go there while visiting. Long lines understaffed. Can't they ask Congress for another bailout and expand? Terrible company that only exists from cronyism

Ed Yus

This place is decent. I went in there to deposit a small check and they were helpful. Half the one star reviews are crap. "They don't have a branch near me? Let's rate it one star." Nexexample. We saw someone who didn't like it. Let's leave a low rating because of that

Paul Gordon

The parking here sucks but the teller was really nice.

Food Review Miami

Bueno para empezar este banco su team es grandioso a pesar del poco staff que tienen tratan de trabajar lo más duro que puedan y satisfacer al cliente bueno no todos los clientes están contentos por esperar un rato en línea cuando ven una sola a dos cajeras habiendo opciones de preferencias que Bank of America ofrece y que quizás muchos de los clientes no saben pero si hay maneras de poder evitar colas largas y hacer las trasancciones desde su comodidad en donde se encuentre con un smart phone o computadora, pero todos los empleados hacen su mayor esfuerzo por brindar la mejor atención al público con las pocas herramientas que les dan como falta de más atm o atm por el drive thru eso sería súper bueno que le ponga

Vasko Siljanovski

They will be happy to take your money, but don't ask for any help. Needed to update my account and they made it so difficult, that i went to a different branch to do it.

Amniel Acosta

The service is too slow, they never open on time

Kenneth Knight

Went to cash a church from Bank of America and they couldn't because they are not a full service center. Nearest full service center is Chicago. Not one in Indiana but they are Bank of America...lol.

Upharah Yishrael

I have had an account with BOA (Gunbarrel Rd. Chatt., TN )going on 16 months. I started working again from home and I was able to open my account online which was a bonus for me. Last Fri my husband was out of town. Nowadays the best way to transfer money is through zelle. Well I made a first time transfer to my husband of $5 to see if it was working properly on his end and if the money was available immediately or if he had to wait. Well it wasn't working so I decided to get online using my desktop and transfer money the old fashion way, which was my first time doing it this way. So I wasn't having success. I called BOA and advised the rep I'm trying to send my husband some money. He stated he did see a $5 transfer. I advised him its a small amount because receiving money this way was new to him and if it wasn't avaible asap I would need to send it another way. So the rep advised he could undo the $5 payment. I agreed. He advised me to do another transfer. This time I did a $250 transfer. He immediately saw it and also saw that its not going directly to his bank. With setting up with zelle I figured you could use the email address OR the phone number. The rep made me aware that you have to use what it is they set their account up with. He set his acct up using his phone number but I sent the two transfers to his email address. So the rep canceled the transfer for $250 also. While on the phone with the rep he advised me to use his phone number and try again. I couldn't login to my bank app nor zelle. It was saying I am locked out. Ok so he transfers me to someone. They tell me BOA has just decided today that they no longer want to do business with me. I'm also told my account is on freeze and of course I didn't understand the type of treatment I was receiving from the BOA employees on the phone. I asked why, they told me they did not have to give me a reason why because its stated in the contract that no reason is needed from neither parties to cancel the contract at any given moment. Anyways so then after four departments (maybe 3) telling me the same nonsense I asked can I go and retrieve my funds. I am told "no, and they have to send in a request for me to retrieve MY funds". I was beyond livid. The request can take three days (remind you this was on a Friday and my husband was trying to receive money so he can drive back in town from out of state) and I would need to call back and see if my request is granted to receive my funds. I have never expected a bank I have been with at least 16 months to treat a banking customer this way. I have never had any kind of issues with my bank. The rep who initially picked up my call, is the rep who canceled out both transactions. I tired explaining that to the next representive but it was ignored as if I were a crook of some sort. You don't want to do business with me for a uncalled for reason but..you feel you have the authority to hold onto my funds which were funds that were in my account. Life still goes on regardless of the insufficient way they are training these representatives who pick up our phone calls. He should have learned in his training that you cant just cancel the transfers back to back like that. He only canceled two and it locked my whole account up. Shame on BOA. I am actually waiting until the bank opens up this morning to speak with someone face to face about releasing MY money to me today. My life has not paused because of the poor customer service training they have given to people to talk to and to work on regarding important matters as of money transferring and etc.

Praveen S

You will be made to wait forever.There are limited staff and each one takes their own time at will not even bothered about waiting customers

Shiyuan Duan

Even fake smile can’t help the staffs to pretend how impolite and impatient they are to their client

Shehab Alfakih

Looooong line, one teller, they need to add more staff,, if you need quick service do not come to this location

Jeremy Fischer

Excellent location!!! And there's 2 ATM machines!!!

Waldo A.

Longer wait times. Always unders staffed and untrained

ch Humphrey

Horrible customer service. AT least 12 people waiting and 1 teller. The branch manager, Selen was unhelpful and unapologetic. This on a Friday morning when you would expect a bank in a commercial area to be busy. This is my husband's bank. I bank with Regions and would recommend you do too

Shokoufeh Ebrahimpanah

Lazy employees,They do not work with cheating and they are very rude.I will not go to that place at all.

SCARECROW 702

I been here for a hour only 1 teller

Eric Lecea

Never understood how it makes sense for a bank to charge $ to cash a check from their own bank?? Great way to keep new walk in customers to a minimum! ;)

alex cruz

More than 30 minutes to deposit a single check. Every Bank of America location in south Florida is the same thing one or two tellers open and more than 2 people standing around not doing anything

Shirin Torabi Kasbi

I contacted online customer specialise for opening a minor saving account and I was directed to go to Bank of America in Fillmore from Northglenn ,when I got there it was 2 p.m. and customer assistance did not help since it was 2.00p.m. and directed us to a location in Boulder which was further than the one in Denver and when I wanted to get out of parking my ticket was not accepted by the machine and there was no one there to help me and after 15 min waiting in parking lot to get out a guy came and even though the parking for Bank of America 's customers was free for 30 min he charged me for $5 and I paid it without argument since cars were in line behind me and I was tired after 40 min driving to Denver and waiting 15 min in parking lot just to open a minor account, Why?!!?

Oleksiy Lysenko

Very poor service in this office. Very slowly. I spent about 1 hour and they not help me fully. In another offices I did it much better.

NEYRA NIETO

Slow service. It took them 40mins to help me on my account. Other institutions have way better and fast service.

Renée Sullice

BofA doesn't deserve any stars. They are a bunch of crooks. I called this number and of course, the customer service line had a recorded answering machine that said that all customer service representatives were busy and couldn't take my call. It's 2 o'clock on a Thursday afternoon. How busy can they be. I thought Obama was going to regulate all of these banks, but no one has any control over them. Just read yesterday that Elizabeth Warren found out Goldman Sachs has developed a way all bankers can tweet and text their information so that there will be absolutely no way they can be prosecuted for their indiscretions. You go Elizabeth, but sadly, I think not even the president can stop these legalized crooks.

Jon Franchi

I asked for notary services. They provide them, but only to customers. I offered to pay and that's not allowed. This helped make up my mind about where my girlfriend and I eventually open an account at a bank that has branches in Texas. (Hint: it's not here)

Aleja Vega

Location easy to find

Doyil Chung

Always crazy long lines and 2, at most 3 registers open. Also extremely slow and often closed drive through. Even weekdays in the daytime expect to be waiting in line for an hour.

Phillip Gange

This is a bank stuck in the 80s. Hours are terrible. 9-4pm?

Concetta Boscia

Too much of sales pitch.

Lisa Sucher

I have been sitting here in line for 10 minutes now without moving. Friday afternoon at 4:45 pm and only 1 drive thru line open. For as many customers as BOA East Brainerd has, they should be ashamed of themselves. SO DISSATISFIED with the # of employees here. It is not fair to the customers nor employees.

Kimo Benghezi

Worst customer service ever

konnor abbott

I was very happy Vu Tran was very helpful teaching me new things being very helpful and making sure I understood what he was saying. Bank of America has treated me very well and I’ve loved everything about it so far!

John Spencer

can see why you have a 3 star rating. In Chattanooga at the busiest location , one yes one teller. 12:39 pm one teller. 15 to 20 ppl in line, one teller. 3 worker standing around (3 guys) one teller. got to love the banks, probably don't pay enough.

Top Dollar

Horrible service waited 15 mins to cash a check got to counter they said they have to verify the check sent me to the office verified it then sent me to the back of the line to wait another 15-20 mins. The person that verified it should have cashed it. Oh yeah its hot in there need to turn the AC on. Thanx for wasting my time!

L S

Worst bank to waste your time/day. They spend money on renewing and remodeling but only 1 teller working and a long line EVERY SINGLE TIME IM THERE. Why they don't fill all the 5 areas with tellers or its just for DECORATION? I go for my job deposited otherwise I don't even enter Bank of America.

Travis Milberger

ATM is out of order and the bank closed before the hours posted on their door.

Shamarr Epps

Very bad experience at this location , never any tellers ready to service, and employees are very unprofessional , they also seemed like they're biased as well. They refused to cash my checks which were from NYS !,multiple times . Went to the location on 34th street , cashed my checks without a problem . They also whisper to each other about customers while the costumers are present (unprofessional ). I plan to speak someone about it very soon

Sergio Rodriguez

(Translated by Google) Very poor service in ATM.todo time have to wait long grasping row so that when you touch the turn alla no money to remove and if not, not working (Original) Muy mal servicio en ATM.todo el tiempo tienes que esperar mucho tiempo asiendo fila para que cuando te toque el turno no alla dinero para retirar y si no, no esta funcionando

Newsha Makooi

Have only used ATM services here and very nice facilities. Out of country relatives used their bank cards here easily and the machines prompted them in their language based on their bank card. Made their transactions much easier for them.

Mike Z

Ridiculous. Too long of a wait. More worthless greeters than people that do anything. Lone boa in Denver so I guess they can get away with sucking so hard.

Xenia Figueroa

The popular times show that at this time it is not too busy. I've been on hold for at least 10 min, two different times already today. I went online to look for an answer to my question and there was no option for it so that was not helpful. This is kind of ridiculous.

Carla Regner

Surprised at how many bad reviews there are. Just because people had to wait a little? Even union banks, there's a wait. There's atm's right outside and they have a mobile app you can do most things with...

Farooq Kaiser

After reading negative reviews I was not happy to go there. But there's was no option! To my surprise, as i was struggling at ATM a tall lady walked to me and helped me to deposit the check and crash. So I gave 5 stars for good service!

Dev Chhetri

Worse bank ever in USA and no branches in most of the states n 0 customer service, need to improve lot more! Good bye to this bank for ever!

stefanie concepcion

The two receptionists at the front were condescending and pretentious. The first receptionist, in her tan suit, didn’t smile and was cold. The second lady LAUGHED at my face when I said I didn’t know my acct #. The best part of this branch is the Personal Banker Gregory Peeples. He was friendly, knowledgeable, and helped us in a jiffy. The other two are a stain on this branch. Appalling employees.

Carrie Judd

They never have enough help. I'm standing in line to make a commercial deposit at this very moment. There is ONE teller and TEN customers in line! Management stands around and ignores it ALL! This is absolutely the slowest, worst location. People with jobs can't stand in line for an hour waiting on change and a deposit! AWFUL!!!!

Brian & Heather Williams

Love our bank! Sometimes they drive me crazy but overall best account we have had!

Mo TVLY

Great service

Pradebban Raja

Always a long queue, they have around 5 counters but often only 1 or 2 is operational. The customer engagement team is always free :) coming around and asking if they can help when people are in long queue. Locker facility is full and there is no plans to increase even if the demand is more. Comerica and Chase in Dearborn are much better.

Mr. Shnozberry

The least personal experience I've ever had. They couldn't even give me the 45 cents that the ATM shorted me without having to call a number and get an account first.

Jorge Luis Gonzalez

Excelente atención y profesionalidad. Gracias al especialista Albín y a la Mánager por la motivación que lograr inspirar en los clientes.

motaz madhy

So bad customer service

Stone Fremen

While attempting to deposit to an acount, after they had taken the money and account info, they refused to credit the account without identification

Ray Chaaban

The wait is too long. It doesn't matter if it's inside the bank or at the drive through, they still keep you waiting either way. I own a business, and I need to deposit checks almost every day. I'm wasting almost one hour from my time every day just to deposit a check. Not convenient !

Joe Knecht

Possibly poor excuse of a bank

Aerica Hayes

Need more locations!!!!! It’s so inconvenient to have to travel all the way downtown.

Child of God

Went in on a Friday, the worst day ever! Long line for inside tellers. By the way there was two inside tellers and one drive thru teller. This bank is way too busy on a Friday, to not have more tellers working. Went to drive up ATM...wow, couldn't make a deposit there, wasn't available at the time. Such a Hugh nice bank and nobody works there, at least not on 2/10/17. I was very frustrated that I was not able to make a deposit. I was use to using my bank in Eutaw shopping center, but nooooo they closed it. Now all this waiting in long lines and waiting forever to speak to a teller. Maybe it's time I look into another banking facility...rather than being frustrated. Come on Bank of America you Must do better!

Jeonea McNeal

The people are friendly. I love my Bank

Cesar Eli Betancourt

I’m glad to have the first BOFA in Utah

Lynn Tremblay

Phone #'s get automated system only! I was told to drop off or send a copy of info required 3 days later was told to pick up docs. That originals are needed. Called main office back.. now I'm told I can Fax it!

Miranda Ilaria

This location is absolutely horrible. They only have two tellers working all the time. The line was out the door and I waited 35 minutes just to deposit my check. They need to hire more employees

Katie Line

This location is awesome. The facility is brand new so it's very nice. Plus the staff is very friendly and helpful. :)

N L

Extremely rude teller "assisted" me this morning.

Nathan Sinton

Only two very slow tellers. It took over 45 minutes to deposit a check and everyone else in line was clearly miserable. All the while, the manager was walking around with a huge smile on her face doing nothing to address the situation. This really seemed like some sort of cruel social experiment. I've never been so happy to not be a customer of Bank of America.

I

Long lines, slow staff and uncaring management.

Natya

Recently my account started being charged a $25 maintence fee without notifying me after an account change. Called Bank of America customer support and they would not reverse the fee. Large banks taking advantage of average customers with fraudulent billing practices is common practice nowadays, and BoA is leading the pack. There is no way for customers to stand up for themselves other than by switching banks.

Yohannes Hunde

really they have extremely good service

Jamie Boe

This banking center had HORRIBLE customer service! I will avoid going back to this center.

Fidel Lopez

Finally a BOA in Utah Yes!!!!

Lynn Walls

There is NEVER enough tellers to help customers go to another branch if you can.

tonyd d

I asked for some old bank statements for a court case. They send me a secure email with all my statements a few months ago, as of now they decide to delete all my statements from their end off of the secure email without my request. Why? Now I can no longer have my document and I'm going to get destroyed in court for not having my evidence. Unbelievable. If I wanted my documents deleted then I would do it myself. Whats the point of banking if you can let me retrieve old statements.

CityDump Records

If you want you account froze and your money held hostage over not filling out their random mailers they send out go here !

shahid ghaffar

Slowest bank ever, and always so rude with customers

MARTHA HURTADO

Slowest service ever

K Brice

Came to this bank during my lunch hour and only 2 people were working the windows inside. There was at least 20 people inside in line people kept walking out of their offices and would see the line and not one of them offered to help anyone in line. It took 20 mins for one of the tellers to help a person with their transaction. This isn't the first time that this has happened it's like this almost everyday during lunch. You would think they wouldn't schedule people to take lunch during this time.

Marco Echegaray

I've called 5 different times in the past 2hrs and no one picks up the phone. I don't think it's necessary to drive 20 minutes to go in there to make an appointment for a different date for a $200,000+ loan!!! It's ridiculous. I'm sure they can afford to pay someone $10hr to answer phones.

Paco Taco

$8 to cash a bank of America check without an account????? You should be ashamed boa. I always hear people complaining about bank charges at boa. I have personal and business accounts at commerce for over 20 years and never had any bank charges for anything.

Nakerah Baxley

This is the slowest bank ever the tellers look very unhappy and unpleasant. They have four people standing around laughing and joking with only two tellers actually working.....the line was almost to the door and I stood in line for almost 30 mins and that was just for change !!!

Lluvia Idiaquez

Sooo happy we have an actual Bank of America here in Utah!

Tiffany Kelley

Over half an hour in drive through making simple deposit. Ridiculous.

Pretty Floral bonnet

I tried refinancing my mortgage through this location and it was disaster. The mortgage officer took almost 3 months to get things together and the time for the loan ending up ending so we can to cancel the process. This has been utterly ridiculous and I’ve NEVER had a loan process go this poorly. I’ve been with BOA for years and this is the only location I’ve had a problem with. There’s no excuse for how poorly my account was handled.

Timothy Singleton

The only reason I gave it one star is because there is not an option for zero stars. They had about half the tellers they needed for the amount of people waiting. Spent well over an hour withdrawing some cash and getting a new debit card ordered. Time to switch banks.

Ryan Ostrower

Largest bank in the world, can only afford 1 teller. Long lines, opens late and closes early. Forced to use this Bank for deposits from my company and will most likely be closing my account with them as this seems to be the status quo

Twila S

This is a horrible branch location! The tellers here are rude! I went to cash a check which I have an account with bank of America. She needed a supervisor to approve it and even after it was approved she still had an attitude. They must all hate their job. Terrible customer service!

Justin Fant

Probably going to cancel my account. This bank of america refuses to pay for more employees to deal with the high volume of customers that are always there. 5 teller booths, yet only 2 are ever used. I have never seen the line here shorter than 8 people.

Bill Jacobi

Worthless financial institution, not even American owned, just partially, thanks Mr. Buffett and the "Motley Crew". These so called professionals would not give me a receipt for the $8.00 they charged me for cashing a check. I was told that it's not their responsibility for my taxes. What a joke, wonder if the IRS would like that reply. If you have an account with this Institution ask yourself, if it's the biggest, strongest, wealthiest bank, why do they treat account holders and non account holders different? Do you ever want me to bank here? Honestly I have had business, personal, home and auto loans @ banq of America. They treated my employees like criminals and made them line up in a separate line to cash their paychecks because they didn't have an account. Back then it was only $4, but I had 27 employees. What a great business partner. Strongly suggest pulling your accounts, they don't need them anyway. God Bless America.

Hope Barker

They are the rudest and most unhelpful at this particular location.

Pietro Gasperini

Mai avuto un servizio migliore

William Bradford

Very good service

Tami SageFox

All the Tellers here are very helpful & friendly except the blonde with the shorter hair, heavier set. Even though I write my account number on my deposit slip and show my account card, she crossed my account number out saying it wasnt written good enough. She seems like she hates her job, she shouldn't take it out on the customers. All the other Tellers are great & friendly.

Kenneth Knight

Went to cash a church from Bank of America and they couldn't because they are not a full service center. Nearest full service center is Chicago. Not one in Indiana but they are Bank of America...lol.

Denise James

Husband's wallet was stolen. We both went into this location. Gentleman by the door was knowledgeable of what we needed. Once we went to his manager, it was a different story. She would not help only if he had ID, but I had my ID&bank card. Frustrate ensued. No alert on our account, no suspension, she said come back when fraud had occurred. I said we're trying to prevent fraud. As we were leaving with no resolve, I heard her yelling 'and don't come back here'. Another lady mocking said, 'have a good day. It's Friday!' Louisiana branches 10x better. Victor Montoya loved up to his title Relationship Manager

Alvin Dessus

Service is great representatives inform you change on the spot

Momina Nguan

Went in for something that supposed to take 10 minutes and ended up spending 1 hour in there cause they weren't sure of what to do. Not impressed at all!

A J

Went to this branch to get some 20s, only to find ATM was out of it and gave me larger bill instead. So I went inside the bank and waited for 30 minutes without he line moving. Gave up at he end. Will avoid his Bank of America branch from now now

Shehab Alfakih

Looooong line, one teller, they need to add more staff,, if you need quick service do not come to this location