Event Planners of Houston was the main source of stress on my wedding day. I was hesitant to write a review because they generously donated our coordination package for a Hurricane Harvey fundraiser, but I still should have received the same level of service as a full paying bride.
Communication prior to the wedding was mediocre at best, and did not feel like a “month of” planning package. A week before the wedding, they were supposed to send me the wedding day timeline to approve. They did not send it to me and sent it to all my vendors with the incorrect start times causing all the vendors to contact me, and I had to follow up with everyone and correct the time.
The rehearsal was rushed and I felt like we were inconveniencing them. Everyone was excited for the wedding and EPOH made it seem like they had somewhere to be exactly an hour after our start time, even though we were the only event that day and they traveled specifically to coordinate our event.
The day of the wedding, communication was horrible, I had to reach out several times to find out what was going on. I saw the coordinators one time before the wedding- We were all on site at the same location and I had to text to find out what was going on. The candy buffet was sad looking, and instead of leaving the extra candy for us as the contract stated, they packed it all up and took it home, including the candy we brought ourselves.
Despite my bridesmaids saying they were lined up wrong, they were sent down the isle incorrectly and my maid of honor was first down the isle. Due to rain we started late, and the caterer said they were scheduled to leave before anyone was fed. EPOH coordinators came up and told me this while I was getting ready to be introduced. Again, this is an issue that they should have rectified before it even got to me. Luckily, I had friends and family that were able to pick up the slack and deal with the issue.
Finally, they took off at some point in the night, I’m not even really sure when. They did not say goodbye, didn’t notify anyone they were leaving, and left for the night.
I would not recommend EPOH for anyone’s event.