Reviews of rsvp wedding coordination (Event Planner)

Rachel Fields

I planned an out of town wedding and thus, heavily (almost solely) relied on reviews. Therefore, I feel like it's important for others to know of my experience because if I were planning my wedding again, this is the only vendor I would NOT choose again. Our venue required a day of coordinator and I hadn't budgeted for one, so this was my main motivation for choosing RSVP, but coupled with these 5 star reviews, I thought I was going to be pleased but we were not at all. I would give pre-wedding a 1 star, but since the wedding day only had a few hiccups, I would give the day of people a 3 or 4. There were several reasons: 1) Sam's behavior at our meetings was not professional. She was texting so much during each meeting that we had several awkward pauses sitting and waiting for her to finish so we could start our meeting (30 minutes late). My mom even mentioned it and she rarely has a negative thing to say about others. She tried to act like she was working on our stuff via her phone but we could easily see she was messaging. When we were almost late for our hair & make up afterward, she blew it off, acting like it was no big deal, but it was due to her incessant texting, 2) While Sam is incredibly responsive via email, it ends up hurting the business because she doesn't think before she responds. I rearranged our schedule because I realized the MOG and GMOB didn't need their make-up done quite as early as she planned (with photos). Her response to me was, "So you want to have your couple shots without hair or makeup done?? OK." Strange because I didn't mention anything about us and it also felt a bit snarky (but I hate to assume since it was email). This happened multiple times every time we communicated. The final reason happened the day of and it's hard for me to forget. We had paid an additional $150 to have the cellist play through dinner, and then after our first dances and speeches. We noticed she was leaving at 7 but I was in a daze with photos so simply said goodbye. When I asked Ann what happened she said her arm was hurting so she told her to go home. When Erica and I talked after the wedding and I asked what happened she said that the cellist told her she was TOLD to go home and we wanted her to go home! So not only did we not get what we paid for (we were refunded by the musician eventually), but Ann lied to both us and the cellist. They also did not run the cord we rented for the cellist's amp out to the ceremony, so she couldn't start as early without it (for fear of overheating). I know this is a lengthy review, and my only negative one from my wedding, but throughout my entire wedding process, I regretted booking RSVP and it is my only regret. I am amazed at the other positive reviews-I don' t see how these mistakes and characteristics would only show up every now and then. From what I've gathered from other area vendors and my experience, these qualities reflect their business values.

Kristi Banning

Amazing! Do not know what I would have done without the RSVP team day of my wedding! If you are getting married, or know someone getting married, make sure they book RSVP!