We hired Erin as a full time wedding planner for our event in August, and she “cut out early” during our cocktail hour without warning. I’d spent a year working with Erin on our big day, so I was extremely hurt and confused when she left. After all, she had told us while signing the contract that she doesn’t do two events in a weekend when she takes on an ‘inclusive tier’ wedding. As a result, I became the point person for many things that evening, which is the last thing you want when you hire an experienced professional to do the job.
We were planning a wedding remotely from San Francisco, and we wanted to hire a great wedding planner. Erin had good reviews, and we chose Erin because she was timely, sweet, and straight forward—all characteristics I related to. She’s cheerful and opens up every call with “hey sweetie” so it feels like you’re in good hands. We only met twice, and both times she would be unable to make a few meetings due to her involvement with the South Asian Bridal Show. It wasn’t a big deal for us, but we should have known then that she was spread out too thin. I guess we thought that since we requested so little of her time, that she'd really be there, mind and body.
I soon realized that although she was great at email and answering any direct questions, she wasn’t going to be the type of wedding planner who’d make sure we had our bases covered. I got my fiancé involved once Erin dropped one too many balls, sent one too many wrong/unupdated docs to vendors. We were concerned that that her lack of ownership was beginning to affect our confidence in her abilities on the wedding day itself so my fiancé subtly suggested a weekly sync up. It would all be OK as long as she cold deliver on the day of the wedding.
However she did not. We had a few fiascos at the wedding, but mistakes happen. The only intentional/avoidable incident was Erin ‘cutting out early’ as we were about to enter the reception.
Maybe she thought we were in good hands with her assistant Whitney, but it was extremely unprofessional to leave without warning, and leave us with someone who we’d met for a few minutes at the rehearsal. Whitney was lovely, but we hired Erin for her expertise and execution, and we would have vetted out a day-of coordinator if that’s what we wanted. As soon as Erin left, the bridal party did not know the logistics of the grand entrance, and one of the groomsmen changed into a different outfit, and as a result I had to coordinate with the DJ when it came to the shout outs. The DJ referred to me rather than Whitney as the point person.
I was sad after the wedding, and Ben and I called her the day after to ask what went wrong. We also let her know that we would be writing a negative review, so she would not be surprised. A few weeks later, Erin sent us a 10 page document that documented everything her team did, all the fires she put out, even aired dirty laundry about vendors she’d blacklisted. While I was not interested in fighting over who’s part of the story was right, there was something missing from that doc on a human level. the part that goes ‘I’m sorry i chose to leave the wedding we planned together to set up for another one’.
The commitment to the wedding and overall integrity should be important to anyone who plans a wedding. We are not going to harp on all the things that went wrong, but our wedding was mismanaged by Erin, and then delegated without our consent to someone we’d just met.