Unreliable.
Not a word you want describing a vendor for your wedding reception. I rented the upper floor of a popular restaurant in center-city Philadelphia for a 3-hour Saturday evening dinner from 5-8pm. I was told the flowers would be delivered by 4pm, ready to be placed by their staff as soon as the restaurant gave the word. The restaurant gave us access to the space at 4:10pm, with the flowers yet to have arrived. My mother and the restaurant called every 10 minutes and were repeatedly told the flowers were on their way, but they still did not arrive by the start of the event at 5pm. Due to the restricted space, we could not let guests fill the space before the flower delivery. The flowers finally arrived around 5:20pm, and my mother, mother-in-law, and several other guests had to frantically unpack and set the majority (if not all) of the flowers as the delivery people brought them in.
My 3-hour wedding reception dinner was delayed by nearly 30 minutes. In addition to making my guests wait in a cramped space and outside to be allowed in, the value of that lost time was over $3,000. Not to mention the priceless time lost visiting with friends and relatives who traveled for my wedding reception.
After a lengthy correspondence with this company, they would only refund the delivery fee of around $200. They said they were late due to a road closure because of the Rittenhouse Arts Festival- A major annual event which a center city florist would be aware of and for which road closures were posted weeks in advance.
I would not trust this company for your wedding.