Reviews of The Metropolitan Room (Event Planner)

Dan DeBruler

When your guest LIST outgrows your guest ROOM...The Metropolitan Room is the answer! Spacious and easy-to-access, this versatile venue can fill the bill whether you need something elegant for a wedding reception, plenty of seating for a business presentation, or a little of everything for a multi-faceted charity event. We've enjoyed attending several events at The Metropolitan Room, and not a one has disappointed us.

Dewey Pittman Jr

Visiting from Al. Some friends had prior tickets to sit for the jazz scene and I was able to accompany them. Great atmosphere and venue

Nia Long Jr.

GREAT VENUE

Joseph Robertson

Debbie Bender works for the Meteopolitan Room in fayetteville, she had set up an appointment with my wife's unit back in February for an event they were planning in April. She showed up to pick the venue and the menu. She promised linens centerpieces and even a table layout and floor plan. Slowly Debbie stopped talking to my wife and her coworkers, then eventually ceasing contact with her all together one week before the major event. Once my wife left reviews on Facebook and Instagram then Debbie sent a threatening text to my wife claiming harassment and even slander. Unfortunately rather than apologizing for her errors she chose to hide and finally text my wife about the negative review rather than addressing her lack of communication and failure to keep up her obligation to this unit. It's sad when businesses are allowed to delete their honest reviews and try to present an untruth. Please think twice about working with this person and business. An apology is warranted to my wife and her unit which I feel will never come.

Eriksson Lusk

Big and fancy

Cee Copeland

Need a lot of work but it served it's purpose

Kim Howard

My friend's wedding plans were totally thrown off by the extremely poor Management, who was more interested in getting their money, than providing quality services to the couple! Still no refund. Wedding was September 29, 2018.

Deborah Akerson

Beautiful place....was there for an October Breast Cancer Awareness affair!

Savanna Brewer

I was a guest at a wedding. The venue was beautifully decorated. The size is comfortable for about 60-80 people in my opinion. One feature that I loved was that the bride came down the stairway. One negative was the heat was not working properly. We had to wear heavy coats the entire time. They brought in heaters to help but it was still cold. This was a few days after snow so I can understand having some issues with heating while doors were constantly being opened. Regardless of the cold it was a nice venue for a wedding.

Christina Hoffman

Had an all day meeting there, it's nice, good location - actually great location. My only complaint is the chairs were not comfortable at all.

Jean Brown

I would not recommend this business.

Sameria Zavala

Our initial meeting was to take place with Lenora at 3 o'clock p.m. on February 13, 2010. My wife, Sameria, works and lives in Virginia. She took time to drive and make it in on time for the meeting and when we reached the Metropolitan Room, the doors were locked because Lenora wasn't there. We called Lenora and she stated that she had "never missed an appointment in ten years" and was deeply sorry. She said she was still at home in Dunn, NC and was in route to the Metropolitan Room. We found that the service door by the ATM was open and the decorator for the Valentine's ball, which was scheduled for later that evening, showed us around the parts of the facility she had access to. Lenora then suggested meeting at a later time that day, so we agreed that 5 o'clock p.m. would be sufficient for both parties because she was still out of town. We arrived back at the Metropolitan Room at 5 o'clock and Lenora still wasn't present. She arrived about 30 minutes later. She was flustered and could not find the contract or get the correct date that we already reserved with the $500 fee in the month of January 2010. We sat through roughly 20 minutes of her explaining her day instead of conducting the business we came to complete. There was never an opportunity to go over the contract in depth or discuss the business at hand; because she was telling us that she had to hurry to unlock the rest of the doors and get ready for the ball that was going on that night. Since she did not have the papers together, we agreed that her emailing the papers would suffice (but she never emailed them) and we would meet at a later date. After a failed attempt to meet with Lenora and get the contract; I, Phillip Z., suggested that she fax the papers to me. She said that would be ok and because she had been so busy and not in the office it was actually better for her. I received the papers on a Friday and after going up to Virginia on the weekend to meet with my wife and go over the contract I returned to Fayetteville and attempted to meet with Lenora to return the contract. To no surprise, Lenora was unavailable to meet with me. I proceeded to meet Lenora on three different attempts in the months of February and March with no luck. So, I faxed the contract back to her and she called me stating everything on the contract looked good and we set March 17th at 12:30 p.m. aside as the date and time to meet for the remaining payment. On March 17th, I arrived at the Metropolitan Room to locked doors. I called Lenora on her cell phone and on the work number and got no answer. I was on my way back to work, because the meeting time was scheduled during my lunch hour, when I received a call from Lenora she asked if I could come back. She stated that she was out trying to get the internet back on in her office, when I asked her about our scheduled time to meet, she asked me to just slide the final payment under the door of the office, a check in the amount of $2,010.00. This is not logical, I asked her how would I receive a receipt and she replied "It'll be alright she would record the payment." I called my supervisor and asked for an extra 30 minutes to finish handling business. When I came back and gave the check to Lenora, she said that everything was good and she had everything she needed and said, "Ok, Mr. Z we'll see you on April 17th." Two other attempts were made on 28th of March when she stated she had a funeral to attend with unnecessary information (there would be over 1000 in attendance etc.) another attempt was made to meet 7th March. I finally got a message the 3rd of April to call on 5 April the meeting took place 12 April which was schedule for the 12p.m. but did not arrive until 12:30pm. There is more to this account but not enough room to continue...

james Beverly

I was highly disappointed in the way my friend was treated by management in preparation of her wedding day. I would not recommend this venue or management.

Bryan Williams

Great venue! The space is large and all of my guests loved the bank vault bar!

pseudo 1981

This place is beyond beautiful. Photo booths. Corky is welcoming, enjoyable and the place has a nice place for my daughter to dress and covered parking for Aunt June . Im new at this and little scared but she knew stuff we never even thought of . Of all the places – this one is it.

Blake Bennett

The Metro room fit all of my needs. The Event Director is great to work with and very helpful- she had accurate answers to all of my wife's questions. The parking deck took out the hassle of downtown parking.

Uwanzi I

I attended a Wake and the venue seemed very nice and spacious. It was not too big, but big enough to accommodate the amount of people present. The security and staff present were friendly

Lets Met

The negative comments posted by the friends of the unhappy couple were not done because of constructive criticism, but rather out of anger because they were unaware of all of the facts. Up to this point I chose to ignore these posts however many fellow vendors and venues who have been subject of this type of exploitation have urged me to set the record straight. The Met will not embarrass the unhappy couple by posting the whole story. Rather the reader should know the couple postponed several times months prior - and ultimately chose one week prior to their event to cancel. The hurricane and resulting building issues although timely had nothing to do with it.

Lin Vinson

SHAW Scholarship Banquet. Excellent time, excellent venue. Getting into the building from each parking level was a bit difficult as doors were locked. I will return each year possible!

Dieter Motz

Lovely, historic place. Staff is great too

Linwood Goodridge

The new management sucks. They have horrible customer service, the AC was out and they had no clue when it would be fixed. The couple had to find another venue within 7 days of there wedding. I wouldn’t even recommend them to my dead dog.

Heidi Donvito

I cannot wait to have my wedding here! It fits all of my guests (about 300), you can bring in your own vendors and the market house is right out of the door for amazing bridal photos. Cross Creek Park is the most beautiful location for my ceremony but I love that the entry can be used as my rain back up plan! Thank you Debbie for all of your help with my planning so far!!!!

MarSea Ann

Great layout, accessible, easy parking for guests very nice facility in town for mid size events.

Atisa Smith

Our McCoy Hollingsworth 40th Family Reunion was a success. My family loved the venue, the Vault Bar was a hit. Customer Service was excellent, very friendly She went far and beyond to make sure we had everything we needed or maybe left behind for set up. I highly recommend this venue for any event. The view was also nice.

Karon Colon

So I can not say enough good things about this venue. 1 it is beautiful. 2 Corky is easy to work with and a great help. She helped me make the best of my event. If you have a wedding or event this is the place to have it. And they have free deck parking.

Dani Walker

Lovely venue for a small wedding

Shaun martin

Very nice place

palin drome

I wanted to contact this place to check on a date and happened upon the post by Danya Devine with the spouse event. I was at that event and must say this place is beautiful and the girl who runs it is helpful and extremely understanding. I am not surprised Danya posted this because her event was a mess because she sold space she didn’t have and changed all the tables. I felt sorry for the girl at the Metro because she was running around like crazy trying to help any way she could. I will never participate in another one of these military spouse events but I’ll darn sure to use the Metro again.

Robert Sneed

Just came from a wedding very nice room

Mike Baker

Great time at the Chair-ity Auction

Benjamin Isbell

Nice but not spectacular or impressive

Delmi Lopez

Great venue!! The view is awesome. Thank you Debbie for all your help.

dronelife 670

Nice place. I like the food they serve on occasions.

Karen Roberson

I would not reccomend this venue. My friend has not received her refund after the ac unit broke and she was not able to have her wedding at this venue. It has been 3 months. The new management was impatient, self centered, and only nice to my friend as long as it benefited her. The manager does not look out for the customer and refuses to provide contact information for the owner so that situation can be resolved.

amparo brazoban

A family had their wedding there. It was a nice inside, the outside it so lovely.

Amber Johnson

Amazing venue

Goo Use

We booked a while ago and were nervous but we just met with the new manager and she is wonderful! She really delivers and knows what she’s doing. The room and view are awesome and the bar is very cool. Corky will even change the lights to match your colors. Thank you so very very much! Can’t wait!

Sheena Monroe

I can't brag enough about Debbie at The Met. I had SEVERAL hickups during planning and she was there every step of the way with advice and assistance. Due to the storm and 2 ceremony locations falling through at the last minute we needed to use the Met for both ceremony and reception. Debbie went above and beyond to help me not only before but even the day of my ceremony. She proved to be an even bigger resource than I knew she would....even down to running to get food for me and my wedding party once she realized that we hadn't eaten. I wisely chose to hire her to do my linens and centerpieces, probably my second best decision (2nd to picking The Met) and she did an awesome job. Our guest went on and on about how beautiful everything was and this was all thanks to Debbie. The only regret I have is not hiring her as my wedding planner (which didn't slow her down one bit). We are forever grateful to Debbie for everything she did to make our day (and planning) move as smoothly as possible. I could go on and on about all the things she so kindly did but I will just say if you are looking for a space with a helpful staff and on a budget this is the right choice!

Dwight Miller

Just Beautiful

Lillian Johnson

I would not recommend this venue and the new manager. Since Debbie left fair treatment towards the customers is no longer valued.

Edna Smith

New manager simply wonderful - she is wonderful. Handled past problems and proposed new services. Had parties there and will be back because of her.

Latonja Thompson

A/C and elevator broken. Management did not inform the couple. The couple found out on their own...7 days before their wedding! It seems that management attempted to hide it. Management offered no solution and not even an apology...other than setting up several fans during the wedding & reception. The couple has to find another venue less than a week before their wedding.

Brenda Benson

Decor was nice; however elevator was not working and it was a little warm in the room.

Danya Devine

I am not even sure where to start. Our event was held in December 2018. Our team lives all over the country and plan almost all of our events sight unseen. Upon arrival, the layout of the room was a layout that did not belong to my event and was from 2017. I was told repeatedly that it was mine and that I provided the layout. This is not true at all, as I asked several times for a room layout and was never provided one. We had to start from square one when we arrived. The overhead projector didn't work. The sound system didn't work. There was no Wifi as promised. The linens arrived 15 minutes before we were supposed to leave the venue. I had to hire an A/V tech at the last minute and thank goodness had brought my own projector with me from CA. I was told over and over again by the manager that she was retired and didn't normally work on Mondays. It was in our contract from day one that we could come in on Monday to set up the day prior to our event. Management was rude from the start. During the event, I had an attendee tell me that when she asked management about the bathroom being out of toilet paper and the garbages being full, she was told, "This is the 6th stalking about the restroom and I am amazed how much paper you have gone through." I am not sure what they expected with 200 women in attendance.The only thing nice about this venue is that it is a cool old bank. I would highly recommend looking elsewhere for your event.

Lisa York

What a wonderful place for weddings

William H

Nice venue great for having a upscale event.

Leslie Lyons

Debbie is such a joy to work with, the room is STUNNING! Perfect for any occasion, big or small.