Reviews of AA Events and Tents (Event Planner)

Laurie Ann Maxwell

DO NOT DO BUSINESS WITH THIS COMPANY. I ordered chairs and tables for a graduation party for my son. Unfortunately we had an illness in the family and had to reschedule the party. Originally I had planned to use them again when we rescheduled the party but after three phone calls and 6 weeks later, I still have not received ANY reimbursement. Every time I call, I am told that they will have to "speak with the accountant and call me back". I have yet to receive my money back or even a phone call explaining why. They just give you the run around. Not impressed at all.

Kendra Hale

Easy to work with!

michelle weitz

This company has had a major facelift. The new linens and fabrics are amazing. The party planners give one on one attention. Wonderful experience all around.

Matt Blea

Rented some items for my wedding it was all in very bad shape.

Cindy Mendoza

Ladies in the front are super rude! They expect you to know everything. They are not helpul at all! I think the only lady that went above the rest in helping me out was cristy. So if you call garcia tents i would higly recoment you talk to her. Every other one will be rude!

Teresa Davies Clark

We used AA Events for our wedding dance floor. They are reasonably priced, pleasant to work with, and met all timing expectation. We'd definitely recommend them!

Bobby Loco

Steve is a great guy! Check out tents for all occations

Donna Moore

how much do they charge for a party tent outdoor?

Michael Escobedo

This rental place has so many options both affordable and very prciey ranging from tent prices of $200 to $2000, but the older lady we spoke with was not nice or helpful and seemed like it was an issue that we were looking for tents.

Luis Flores

Awesome

Kahlo Youtz

We spent over $1500 for tent and party equipment rental with this company. I returned some of the items unpacked, because we ended up not even using them. After the event, this company hounded me for two weeks for 2 missing forks! They ended up charging me an additional $12.00 for the forks. Beware! I asked to have a manager call me and no one ever did. Terrible business practice, will never use again.

S Tapia

Horrible customer service. Received 2 different quotes and the 2 people we dealt with simply didn't care. Reasonable prices, however in this case, it would have benefited us to pay a little more for great customer service. When my daughter went in to pay her final payment (we rented 200 chairs for her wedding) she was ignored for about 5 minutes before someone helped her. They realized they doubled booked for her wedding day and the young lady asked a man named "Brian" to help and he said, "what do you want me to do about it." Unfortunately for us, it was too late to get another vendor in that short notice. Day of event, chairs were late to be delivered and late to be picked up. When we called to ask where they were, Brian told us, "Sorry, you're not the only wedding today". Would never recommend this company!

Allan Ibarra

The customer service here is terrible, I rented 2 chair covers for diner en blanc for $5 each per day. The girl told me to return them the next day before 5 to avoid a second day charge. I ended up forgetting all about them and was able to go back and return the items on Tuesday AT 3:45. I knew I was late and it was my fault so I had no problem paying for for the extra days of Friday and Monday. The older redhead woman told me I was going to be charged for Tuesday as well as it was "end of day", I tried to explain to her that I was told it would not charge as long as it was before 5. She got an attitude immediately with me and aggressively asks me "WHO TOLD YOU THAT", I explained that it was the younger blonde girl (who was actually very nice) and she started to argue with me. Now obviously I'm not going to sit there and argue over $10, I have better things to do with my time, but any person who does successful business would have not thought twice about overriding that petty charge in order to provide a great customer experience, it was not the $10 that bothered me, it was her attitude and approach that was so appalling. I rent from them every 4th of July and Thanksgiving but I will never go back there. Hope they enjoy that $10, I won't miss it and I won't miss them.

Carol Crist

This event company was responsible for all the decor, tables, chairs, linens, napkins, and Italian lighting for a wedding I planned At the Rail Yards last week... My clients' were very pleased and...everything was perfect!! I highly recommend them..they recently had a complete office staff change and the customer service is better than ever.

Candace Archuleta

I am so overly pleased with this company! I called in a few months ago to reserve items for my wedding. All the sales associates we're very nice and eager to help with any of my concerns. Gaby even went over and beyond to teach me how to do napkin folds for my tables. The delivery crew was great and so was the customer service. Over all a great experience. I highly recommend them!

Ynette Colyer

Wow! Professional, courteous, friendly, helpful staff! The warehouse is organized. The employees know where things are, and ready to show you the items you are considering. The value of using this business is great.

Victoria Romero Knell

Booked the tent for our wedding! Very nice staff. They answered all of our questions! Can't wait to see the tent and setup for our wedding. Could change review

Nic M

Exceptional customer service! Carol and Eric were amazing! I will continue to use this company for all my event needs! I needed to get a tent that required permits, and they were so helpful. They made the process painless. Installation was a breeze and the crew was friendly, accommodating, and professional.

Emilio C.F.

One day they tell us the items we need are available and that they can be delivered on a Sunday for a fee, the next day they say they don't do Sunday deliveries and have nothing in stock; plus,, they were rude about the fact that we seemed confused by their total 180!!! Additionally, they claim to be open weekdays until 5 yet, four different attempts to reach sales on a Thursday between 3:30 and 4:30 p.m.went unanswered, with no voicemail. Just not a present, professional or helpful company. Will never do business with them.

J Cunningham

NEVER RENT FROM THEM !!!! BE SURE TO LOOK AT EQUIPMENT IN EXTREME DETAIL BEFORE YOU RENT - THIS COMPANY RENTS BROKEN EQUIPMENT AND THEN BLAMES IT ON THE RENTER AND CHARGES THEM!!!!

Baylee Gonzalez

Called and placed an order for a dance floor for my WEDDING. Paid, took the money out and I never received a confirmation email. Called back twice to ask for a confirmation email (I kept a binder with everything we rented) and still never received an email. Okay whatever. Day of the wedding, 1 hour before the reception, I get a call from my day of coordinator confirming we rented a dance floor. I said yes. She said it was never delivered. My mother-in-law called AA Tents and they said we never booked/rented a dance floor. ???? Asks for the confirmation number (in email) and we explained that I tried calling twice for an email and they never sent me one but told them I have the charge on my credit card. Finally after 30 minutes of arguing with them, we tell them we will call after the wedding a get a refund. 10 minutes after that, a worker calls and says they found our order but it was do the wrong date (they had it scheduled 20 days earlier than my actual wedding date)??!!!?! Do not trust them with your important events, especially your wedding!!!

Jade Hogan

We paid for something, then was told it was not available. They ended up delivering one to our location, but it was dirty, stained, and faded. They get three stars because the manager went above and beyond to get what we needed and had it delivered free of charge.

Laura

Wow- after weeks of trying to get a quote, the exceptionally rude staff decided that I should know everything I need to know from a pamphlet with information they had already told me was wrong. They expected me to know everything about their products and were difficult to work with. I'm using Albuquerque tents!

Derek Roland

My wife and I used Garcia's tent rentals for tables, chairs, and linens for our wedding. On the day these items were supposed to arrive, we requested delivery between 8am - 12pm and were told this would not be a problem. After setting everything else up at our venue we realized it was 1pm and the table, chairs, and linens had not been delivered. We called Garcia's Tents and were informed they would be arriving shortly. The items were not delivered until after 4pm, which left us little time to set up before the rehearsal dinner. We were also under the impression that the tables and chairs would be set up upon arrival, especially after the late arrival. This was not the case and we were informed an additional fee would have to be paid for setup. After having rehearsal dinner guests assist with the setup, we immediately noticed the table cloths and tables were in poor shape. The linens were stained and some had dirt on them, while the tables and chairs were flimsy. Overall our experience with Garcia's tents was less than desirable. The customer service was poor as well as the quality of their products. We will be sure to advise future wedding couples, friends, and family to look elsewhere for rental services.

jeanette medina

I called in last minute spoke to Katrina, I needed 8 tables and 40 chairs. This was for a party the day after my wedding. She was very helpful and professional. I was a bit stressed and she made this extremely pain free. Within 10 minutes I had my confirmation, booked and ready to go. The price was the best in town and the staff from beginning to end were very friendly. I recommend AA Events and Tents. They they will always be my go to place when in need of any type of rental. Thank you for your dedication and hard work!!

Ray Basura

The pick-up and drop off process was pretty painless. Affordable and nice customer service. 3 out of 18 chairs were not the right color, but it all worked out in the end.

Joile Rodriguez

WORST CUSTOMER SERVICE. DO NOT RENT FROM HERE. they were late and so rude. Brian is rude on the phone and management is a joke. I will never rent from this place again. you're better off going with another company

Stan Alexander

Great place to rent chairs, tables, tents, and more! The service is excellent, and the prices are reasonable.

Andres Gonzales

Friendly staff and great to purchase with

Cory Mack

The prices were good. However, it was very difficult working with Garcia's Tents. It took a long time and a lot of emails, calls and visits to figure out what equipment they had for us to use. We ordered a PA system and when it arrived one speaker and the microphone did not work. Also, the pick up drivers were difficult to work with and did not follow the instructions that we had left when placing our order.

Alma Gonzalez

Worst customer service when you arrive, African- American man in the office doesn't greet and has a bad attitude towards customers like he's doing us a favor by being present. Had zero customer service skills, both during pick up and drop off, can't say the same for the individuals taking orders over the phone or the gentlemen in the bay areas helping with the loading they all were friendly and helpful. The man in the office is giving your business a bad name and bad taste in people's mouths, I was not the only customer that was treated this way there was another women who was also basically ignored when she went in for a pickup.

Aaron Giesler

Customer service folks are rude and the equipment was terrible. The warehouse staff is great.

Nate

Fast and friendly service.

M J

Awesome staff, made my event planning a breeze,,, I was Soo thankful for their help and professional expertise in arranging,,,

Kimberly Leppots

Updated 9.27.19: I've worked with these guys more over the last three months (since my last Google review) and EUNICE, SONIA, and BRIAN, are awesome reps who help the ordering and selection process from start to even day of the event. Never any issues with permits or anything but there has been a couple times the pick up or delivery was off (reason I can't give full 5 stars, and reason for the downgrade in stars). LUIS and his crew is ALWAYS super helpful for installation and strike regardless of any misinformation from the front end. -------------- Great service from ordering all the way through returns. They have so much stuff! I'd consider using them again