HORRIBLE, HORRIBLE, HORRIBLE MANAGEMENT!
I'm a local business owner that has several upcoming events and wanted to host them at the Royal Palms. I've sent several emails that has gone unanswered since April (It's now Oct). The last 4 have still not been replied to. Back in June, I went in person and spoke to the Director of Sales, Kimberly Whalen, to get quotes and line up dates for my events. Upon leaving she informed me she would email me the quotes and she was excited about having one of my events scheduled on one of their slow days (Mon-Wed). In the weeks following I've called, emailed, called again and emailed again only to find out she left for vacation. Still, to this day, never received my quotes or any emails from her.
I'll admit---with my businesses and life, time got away from me and now (in Oct) I'm back on track and still trying to organize the same events; so I stopped in at the Royal Palms today (10-10-2015 a little after 4pm) and find Kim slumping over the front podium talking/laughing with two other people (which appeared to be employees). I reintroduced myself and refreshed her memory about myself and my events. Before I could finish, she cut me off and said, " I can't do it!. I cannot do an event unless it's at least $14,000 in sales." So, just to see what she would say, I asked: "So only weddings and baby showers?" ...and her answer was "YES!".
I'm sure you're thinking the same thing I was, How did she know the cost of my event? Who's to say I wasn't going to pay $14K? and Who's having baby showers (in this area) for $14K?...lol like really Kim! Basically, I knew she was BS-ing me because she could've easily emailed me that info months ago! I came home and dug a little deeper on their website, only to find out (even more so) that she's a liar and a horrible sales rep, and NOT AT ALL (by any means) a DIRECTOR of sales! This venue does every thing from weddings and concerts down to birthday parties and anniversary dinners ---which I'm sure cost less than $14K......and you can even customize your event to fit your budget!
So Kim, as the Director of Sales for The Royal Palms, you'd rather put a $0 day on record for the days you admitted had no business (Mon-Wed), than take my money for a corporate mixer, which needless to say, can expose your venue to the "movers and shakers" in the city who may want to potentially book this venue in the future? I'm overwhelmed with your lack of knowledge in sales.
ALL MONEY ISN'T GOOD MONEY, BUT SOME MONEY IS BETTER THAN NO MONEY!
Obviously, you are costing the venue more than you are making it!