I have dreaded writing a review because I hate being negative, however my husband and I had a very poor experience with this company so it only felt right we warn others. We used their service for both planning and floral arrangements. I tried very hard to compromise, however I constantly felt like Becky was up-selling us. Her marketing technique felt very doom and gloom to me- stressing how much I needed things because otherwise my wedding would be a disaster. From day one there were a constant struggle between our wishes for the wedding and what she felt was best: flowers, schedule, decor etc. Anything that I suggested that was not traditional, was met with criticism. Examples: types of flowers (she said were too difficult to work with), time I wanted wedding to start ( too early) and the list goes on. She also went into great detail on what my schedule looked like the morning of the wedding. Which may be helpful, however it just served to frustrate me as she became judgement about what time I'd be eating breakfast, how many makeup artists I had etc.
Literally, every decision was a battle. Through the whole process I kept trying to convince myself that she was alright, b/c she had already been paid for, but now that I compare her to my other vendors (who were wonderful) she was severely lacking and extremely unprofessional. She was paid the MOST and unfortunately delivered the least in terms of expectations.
Here is a list from the day of the wedding:
They were OVER an hour and a half late to my first look (barely any of our photos have the boutonnieres or bouquets in them because of this). No apologies either.
Their team also did not help with clean up as promised, so some of my decorative items were lost forever. My mother and her friends ended up doing a lot of it too.
Set up of decor was agreed upon in the contract as well. But barely anything was done besides the flowers for set up. As such, my husband ended up having to rush off and resolve the issues. Very stressful for him.
For the ceremony she was half an hour late so guests waited. Bridal party was also floundering around wondering where she was.
Not to mention she did not show up for our rehearsal. She said she would "try" but there was no phone call or text when she was unable to make it. Very unprofessional.
The only "pro" in this situation was that the flowers were lovely. And this is the ONLY reason I am give two instead of one star. However, having experienced all of this I would have gladly gone with another service and saved myself the heartache.