DO NOT USE BRIGHT EVENT RENTALS. STAY FAR AWAY.
If I had the power to go back in time I would NEVER choose to work with Bright Event Rentals. They were by far the BIGGEST mistake we made as we are trying to plan our wedding that’s taking place this fall. To put it simply Bright Event Rentals bait and switched my fiancé and I.
We originally met with Haley Brandner at their showroom back in December. We spent over an hour with her where we went over the complete vision for my wedding and together created a list of rentals we would be requiring from their company such a tent, chairs, tables, etc. It was then that I gave her my guest count of 150 people.
To make a long story short Haley provided me with a quote to which I payed a 50% downpayment on. She then sent me a diagram that I was to approve. That’s where everything went wrong. Haley’s diagram only had 108 seats... I originally gave her a guest count of 150. So she sent me a new diagram but in order to fit my original guest count in the tent SHE quoted me I now had 3 tables on top of the dance floor and I would be forced to change my center pieces I already payed for (and couldn’t get a refund) to accommodate her squeezing people into tables where she shouldn’t have.
I explained to her this was not acceptable. We trusted her to provide us with what we had originally asked for - and we did not ask for an over crowded tent that had tables on the dance floor where they shouldn’t be. That’s not what I signed a contract for.
I was then contacted by Skott Fitch, Haley’s manager. Skott explained to me that he “could not in good conscience put the blame on Bright Event” and I would be required to pay more money to get what I originally asked for. Skott’s exact words were “We did not meet your vision with our original quote. If you want what you asked for you will have to compensate further.” I asked Skott to please explain to me how this was my mistake - I have been straight forward with what we wanted from the beginning. I never changed my order so why am I being penalized for a mistake that Haley Brandner made when she calculated the size of the tent she quoted me? Skott Fitch was unable to answer any of my questions. He could not provide me with a reason as to why I should give them THOUSANDS of more dollars to correct a mistake he and this company made (thousands because they weren’t just off by a few feet in their quote... they were short by 600 square feet).
Bright Event Rentals, specifically Haley Brandner and Skott Fitch, did not take responsibility for their actions and expected their customer to pay to correct THEIR mistakes. They should be both ashamed and embarrassed of themselves.